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This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes that you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
System battery ............................58 Dedicated iLO port management module ....................59 Enabling the dedicated iLO management module ................60 HP ATX 350-W Power Supply (non-hot-plug) ....................61 HP ATX 550-W Power Supply (non-hot-plug) ....................61 RPS enablement kit ..........................62 HP redundant power supply input module ....................
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Optical drive cabling ..........................97 Fan cabling ............................97 Power supply cabling..........................99 HP ATX 350-W power supply (non-hot-plug) ..................99 HP ATX 550-W power supply (non-hot-plug) ..................99 HP 750-W redundant power supply ....................100 Front I/O cabling ..........................101 Front USB 3.0 cabling ...........................
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Power supply specifications ........................103 Hot-plug power supply calculations ......................103 Acronyms and abbreviations ...................... 104 Documentation feedback ......................107 Index ............................108 Contents 5...
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
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HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
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La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
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Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
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HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
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Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
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No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 12...
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
System components HP continually improves and changes product parts. For complete and current supported parts information, see the HP PartSurfer website (http://partsurfer.hp.com). Item Description Spare part Customer self number repair (on page 6) System board assembly (includes alcohol pad and thermal...
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Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
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Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 74) Safety considerations Before performing service procedures, review all the safety information.
Get help to lift and stabilize the product during installation or removal, especially when the • product is not fastened to the rails. HP recommends that a minimum of two people are required for all rack server installations. A third person may be required to help align the server if the server is installed higher than chest level.
Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures: • Power down the server (on page 25). • Remove the access panel (on page 25). • Remove the front bezel (on page 26). •...
Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on its side. Remove the access panel: Loosen the access panel thumbscrews. Slide and remove the access panel from the server. Remove the front bezel Power down the server (on page 25).
Unlock the internal locker. Then open and remove the front bezel. Remove the PCI air baffle Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on its side.
Remove the system air baffle Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on its side. Remove the access panel (on page 25). If installed, remove the PCI air baffle (on page 27).
Disconnect all existing drive cables. Remove the non-hot-plug drive cage. To replace the component, reverse the removal procedure. Non-hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Back up all server data on the drive.
Remove the non-hot-plug drive. To replace the component, reverse the removal procedure. Hot-plug drive blanks CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Remove the front bezel (on page 26).
To remove the component: Back up all server data on the drive. Remove the front bezel (on page 26). Determine the status of the drive from the drive LED definitions ("HP SmartDrive LED definitions" on page 86). Remove the hot-plug drive.
4-bay LFF hot-plug drive cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
Box 2 To replace the component, reverse the removal procedure. 8-bay SFF hot-plug drive cage WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: Power down the server (on page 25).
Box 1 Box 2 To replace the component, reverse the removal procedure. Optical drive To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on its side.
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Remove the front bezel (on page 26). If installed, remove the PCI air baffle (on page 27). Remove the system air baffle (on page 28). Disconnect the power and SATA cable. Release cables from clip and metal tabs. Press the metal tab. Removal and replacement procedures 35...
Remove the optical drive and disconnect the cable from the rear of the drive. To replace the component, reverse the removal procedure. Fans System fan module (92 x 32 mm) To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
Remove the 92 × 32 mm system fan module. To replace the component, reverse the removal procedure. Upgrade fan module (92 x 38 mm) To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server.
Press the middle of fan guard on rear panel. Remove the 92 × 38 mm system fan module. To replace the component, reverse the removal procedure. PCI fan module CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
Place the server on its side. Remove the access panel (on page 25). If installed, remove the PCI air baffle (on page 27). Remove the system air baffle (on page 28). Disconnect the fan power cable and remove the PCI fan. To replace the component, reverse the removal procedure.
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Disconnect the 6-pin power cable from the GPU. Remove the GPU with the supporting holder from slot 1: Open the PCIe slot cover retainer. Loosen the captive screw of the supporting holder. Open the latch on the slot 1 and remove the GPU. Removal and replacement procedures 40...
Remove the supporting holder. To replace the component, reverse the removal procedure. FBWC module WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up.
Disconnect the cache module backup power cable from the cache module. Remove the cache module. To replace the component, reverse the removal procedure. HP Smart Storage Battery WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
If installed, remove the PCI air baffle (on page 27). Remove the system air baffle (on page 28). Disconnect the battery cable from the system board connector and remove the HP Smart Storage Battery. To replace the component, reverse the removal procedure.
Remove the DIMM. To replace the component, reverse the removal procedure. Heatsink To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on its side.
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Remove the heatsink from the processor backplate. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. Install the heatsink: Position the heatsink on the processor backplate.
Finish the installation by completely tightening the screws in the same sequence. Install the system air baffle. If removed, install the PCI air baffle. Install the access panel. Return the server to an upright position. Connect each power cord to the server. Connect each power cord to the power source.
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Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on its side. Remove the access panel (on page 25). If installed, remove the PCI air baffle (on page 27). Remove the system air baffle (on page 28). Remove the heatsink: Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws.
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CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. Remove the processor from the processor retaining bracket. Removal and replacement procedures 48...
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To replace the component: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.
Finish the installation by completely tightening the screws in the same sequence. Install the system air baffle. If removed, install the PCI air baffle. Install the access panel. Return the server to an upright position. Connect each power cord to the server. Connect each power cord to the power source.
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Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws. Completely loosen all screws in the same sequence. Remove the heatsink from the processor backplate. Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket.
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Remove the processor from the processor retaining bracket. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. •...
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To replace the system board: Install the system board. Open each of the processor locking levers in the order indicated in the following illustration, and then open the processor retaining bracket. Removal and replacement procedures 54...
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Remove the clear processor socket cover. Retain the processor socket cover for future use. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. Install the processor.
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CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board. Press only in the area indicated on the processor retaining bracket. CAUTION: Close and hold down the processor cover socket while closing the processor locking levers.
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Position the heatsink on the processor backplate. Tighten one pair of diagonally opposite screws halfway, and then tighten the other pair of screws. Finish the installation by completely tightening the screws in the same sequence. IMPORTANT: Install all components with the same configuration that was used on the failed system board.
Remove the access panel (on page 25). If installed, remove the PCI air baffle (on page 27). Remove the system air baffle (on page 28). If installed, remove the HP Smart Storage Battery ("HP Smart Storage Battery" on page 42).
Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
The onboard NIC 1/shared iLO connector is set as the default system iLO connector. To enable the dedicated iLO management module, use the iLO 4 Configuration Utility accessible within the HP UEFI System Utilities. For more information on the HP UEFI System Utilities, see the UEFI documentation on the HP website (http://www.hp.com/go/ProLiantUEFI/docs). IMPORTANT: If the iLO configuration settings are reset to the default values, remote access to the machine will be lost.
The IP address of the enabled dedicated iLO connector appears on the POST screen on the subsequent boot-up. Access the Network Options screen again to view this IP address for later reference. HP ATX 350-W Power Supply (non-hot-plug) WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any installation, removal, or replacement procedure. Improper grounding can cause electrostatic discharge.
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WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all •...
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Remove the strain relief clip from RPS and retain the clip for future clip. Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on a sturdy, level surface. Remove the access panel (on page 25).
Remove the RPS bracket from the bay. To replace the component, reverse the removal procedure. HP redundant power supply input module WARNING: To reduce the risk of electric shock or damage to the equipment: Do not disable the power cord grounding plug. The grounding plug is an important safety •...
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Release the power cord from the strain relief clip. Remove the strain relief clip from RPS and retain the clip for future use. Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Place the server on a sturdy, level surface.
Remove the hot-plug power input module from the power supply bay. To replace the component, reverse the removal procedure. Redundant power supply blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Power down the server (on page 25).
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.
• Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn) The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...
QuickSpecs on the HP website (http://www.hp.com/go/qs). HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO 4 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.
HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).
• From within HP Insight Diagnostics (on page 74) HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: •...
Embedded Diagnostics option The system BIOS in all HP ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components.
USB support HP servers support both USB 2.0 ports and USB 3.0 ports. Both types of ports support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds in specific situations: •...
Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features. HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.
Front panel LEDs and buttons Item Description Status Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present** Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting.
Subsystem Front panel LED behavior 6 flashes Removable HP Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply For more information, see "Front panel LEDs and buttons (on page 78)."...
Rear panel LEDs Item Description Status Power supply LED Solid green = Normal Off = One or more of the following conditions exists: • Power is unavailable • Power supply failed • Power supply is in standby mode • Power supply error iLO link LED Green = Linked to network Off = No network connection...
System board components Item Description Fan connector 3 Fan connector 2 DIMM slots 24-pin power supply connector RPSU connector Processor 4-pin power supply connector Front I/O connector Fan connector 1 Mini-SAS connector 1 Front USB 3.0 connector SATA connector 2 Mini-SAS connector 2 SATA connector 1 Internal USB 3.0 connector...
IMPORTANT: Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HP Dynamic Smart Array B140i Controller is disabled. Do not use the B140i controller when the server is in Legacy BIOS Boot Mode. NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding.
16 SFF hot-plug drives. If only one drive cage is installed, it must be installed in box 1. The server does not support mixing SFF and LFF drives. HP recommends that you populate drive bays starting with the lowest drive number. Drives are numbered from left to right in each component box.
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• Four-bay LFF non-hot-plug drive model • Four-bay LFF hot-plug drive model Component identification 85...
Eight-bay SFF hot-plug drive model HP SmartDrive LED definitions HP SmartDrives are the latest HP drive technology, and they are supported beginning with ProLiant Gen8 servers and server blades. The HP SmartDrive is not supported on earlier generation servers and server blades.
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The blue Locate LED is behind the release lever and is visible when illuminated. IMPORTANT: The HP Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode. It cannot be enabled in Legacy BIOS Boot Mode. If the B140i controller is disabled, drives connected to the system board Mini-SAS connectors operate in AHCI or Legacy mode.
For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
4-bay LFF hot-plug drive cabling • Box 1 drive backplane connected to the system board Item Description Drive power cable Mini-SAS cable Hard drive power good cable • Box 2 drive backplane connected the system board Item Description Drive power cable Mini-SAS cable Hard drive power good cable Cabling 89...
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• Box 1 and box 2 drive backplanes connected to a H240 adapter Item Description Box 2 drive power cable Box 1 drive power cable Mini-SAS cable to port 2 of the controller Mini-SAS cable to port 1of the controller Box 1 hard drive power good cable Box 2 hard drive power good cable •...
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Item Description Box 2 hard drive power good cable Box 1 hard drive power good cable • Box 1 and box 2 drive backplane connected to a P840 controller Item Description Box 2 drive power cable Box 1 drive power cable Mini-SAS Y-cable to port 1 of the controller Box 2 hard drive power good cable Box 1 hard drive power good cable...
8-bay SFF hot-plug drive cabling • Box 1 drive backplane connected to the system board Item Description Drive power cable Mini-SAS port 1 connection Mini-SAS port 2 connection Hard drive power good cable • Box 1 drive backplane connected to an H240 adapter Item Description Drive power cable...
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Item Description Hard drive power good cable • Box 2 drive backplane connected to an H240 adapter Item Description Drive power cable Mini-SAS port 1 connection to port 1 controller Mini-SAS port 2 connection to port 2 controller Hard drive power good cable •...
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Item Description Hard drive power good cable • Box 2 drive backplane connected to a P440 controller Item Description Drive power cable Mini-SAS Y-cable to controller Hard drive power good cable • Box 1 drive backplane connected to a P840 controller Item Description Drive power cable...
FBWC module cabling The FBWC solution is a separately purchased option. This server only supports FBWC module installation when an HP Smart Array P-Series controller is installed. Depending on the controller option installed, the actual storage controller connectors might look different from what is shown in this section.
Power supply cabling HP ATX 350-W power supply (non-hot-plug) Item Description 8-pin power supply cable to box 2 drive backplane and optical drive 8-pin power supply cable to box 1 drive backplane 4-pin power cable to system board 24-pin power supply cable...
6-pin power cable to GPU 8-pin power supply cable to box 1 drive backplane 4-pin power cable to system board 24-pin power cable to system board HP 750-W redundant power supply Item Description 8-pin power supply cable to box 2 drive backplane and optical...
40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 1.0°C per every 125 m (1.8°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3048 m (10,000 ft). The approved hardware configurations for this system are listed on the HP website (http://www.hp.com/servers/ASHRAE).
This is supported when the two-bay HP RPS Enablement option (PN 784582-B21) is installed. These are Entry Level Power Supply products for HP ProLiant servers. For more information about the power supply features, specifications, and compatibility, see the HP website (http://www.hp.com/go/proliant/powersupply).
American Society of Heating, Refrigerating and Air-Conditioning Engineers backplane Customer Self Repair file allocation table FBWC flash-backed write cache graphics processing unit host bus adapter HP SIM HP Systems Insight Manager Integrated Lights-Out Integrated Management Log Acronyms and abbreviations 104...
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large form factor Lights-Out Management nonmaskable interrupt NVRAM nonvolatile memory Optical Disk Drive PCIe Peripheral Component Interconnect Express POST Power-On Self Test RBSU ROM-Based Setup Utility REST representational state transfer redundant power supply serial attached SCSI SATA serial ATA Secure Digital small form factor Acronyms and abbreviations 105...
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Systems Insight Manager HP Service Pack for ProLiant Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus Acronyms and abbreviations 106...
Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
Index diagnostic tools 70, 73, 74, 76 dimensions and weight 102 DIMM slot locations 83 access panel 25 DIMMs, removing 43 access panel, remove 25 documentation feedback 107 Active Health System 71 drive blank 30, 31 ACU (Array Configuration Utility) 75 drive cabling 88 air baffle, removal 27, 28 drive carrier 28...
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HP Smart Storage Battery cabling 96 operating systems supported 74 HP SmartDrive LED definitions 86 optical drive 34, 77 HP SSA (HP Smart Storage Administrator) 75 optical drive cabling 97 HP Systems Insight Manager (SIM) 72, 74 HP technical support 6...
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ROM legacy USB support 74 ROM-Based Setup Utility (RBSU) 72 safety considerations 23 serial number 73 server specifications 102 server warnings and cautions 24 specifications, environmental 102 specifications, power supply 103 specifications, server 102 SPP 74 static electricity 23 storage cabling, hot-plug 89, 92 storage cabling, non-hot-plug 88 symbols on equipment 23 system air baffle 28...