Dell Active Pen 5000 Series User Manual page 18

Problems
Pressing the top button
in succession does not
capture screenshot.
Unable to pair the pen
with your device.
Pen shows as Not
Connected under
Bluetooth devices list.
Bluetooth-pairing light
does not turn on.
Pressing and holding
the top button for 0.5
second or pressing the
button twice in
succession does not
wake up the computer
18
Possible causes
• Coin-cell batteries
were replaced and
the pen was not
paired again with
your device.
Windows update
KB2968599 is not
installed on your device.
• Unsupported device. •
• Bluetooth driver on
your device is
outdated.
Pen is not paired
correctly with your
device.
Coin-cell batteries may
be out of charge.
Your computer or tablet
may not support the
connected standby
feature.
Possible solutions
• Remove the pen
from the list of
Bluetooth devices
and re-pair it with
your device. For
more information,
see Pairing with a
Bluetooth device.
Install the Windows
update KB2968599
from the Microsoft
website.
Dell Active Pen
works only with Dell
devices.
• Install the latest
Bluetooth driver for
your device.
• Install the latest
Bluetooth driver for
your device.
• Remove the pen
from your Bluetooth
list and pair it again.
For more
information on
pairing the pen with
your device, see
Pairing with a
Bluetooth device.
Change the coin-cell
batteries. For more
information, see
Installing coin-cell
batteries.
Ensure to use this
feature on computers
and tablets that support
the connected standby
feature. Search PN556W