Troubleshooting Tips - GE Cafe series Owner's Manual And Installation Instructions

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Water filter indicated as installed
incorrectly or a leak is present
message on LCD screen.
Water filter indicator light remains
lit after replacing filter.
Handle is loose/handle has a gap.
Refrigerator beeping
Not cooling
Water has poor taste/odor
Water in glass is warm
Water dispenser does not work
Water spurting from dispenser
Water is leaking from dispenser
No water or ice cube production
Possible Causes
Water filter installed backward or is
leaking.
Filter timer has not been reset or filter
is installed backward.
Handle needs adjusting
This is door alarm
The cooling system is off
Water dispenser has not been used
for a long time
Normal when refrigerator is first
installed
Water dispenser has not been used
for a long time
Water system has drained
Water supply line turned off or not
connected
Water filter clogged or filter/bypass
plug not installed
Air may be trapped in the water
system
Water in reservoir is frozen because
the controls are set too cold
Newly installed filter cartridge
Air may be present in the water line
system, causing water to drip after
being dispensed
Supply line or shutoff valve is clogged
Water filter is clogged
Filter cartridge not properly installed
Ice maker is turned off
40
What to Do
Check for leak. If no leak is present, remove
filter/bypass plug, rotate 180° and reinstall.
Internal Dispense models:
-Press and hold reset button for 3 seconds
External Dispense models:
-Remove filter and rotate 180 degrees and
reinstall.
See Attach Fresh Food Handle and
Attach the Freezer Handle sections for
detailed instructions.
Turn off or disable with door closed.
If door open and alarm is sounding, you can
only snooze the alarm.
See About Controls.
Dispense water, until all water in system is
replenished.
Wait 24 hours for the refrigerator to
completely cool down.
Dispense water, until all water in system is
replenished.
Allow several hours for replenished
supply to chill.
See Installing the Water Line.
Replace filter cartridge or remove filter and
install bypass plug.
Press the dispenser arm for at least 5
minutes.
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water does
not dispense after 24 hours, call for service.
Run cold water from the dispenser for
5 minutes (about 2 gallons)..
Dispense water for at least 5 minutes to
remove air from system
Call a plumber
Replace filter cartridge or remove filter and
install bypass plug
Remove and reinstall filter cartridge,
being certain that it locks in place.
Check that the ice maker is turned on. See
About the Automatic Ice Maker.