HP EliteDesk 705 G2 Small Form Factor Maintenance And Service Manual
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HP EliteDesk 705 G2 Small Form Factor Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteDesk 705 G2 Small Form Factor

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Summary of Contents for HP EliteDesk 705 G2 Small Form Factor

  • Page 1 Maintenance and Service Guide HP EliteDesk 705 G2 Small Form Factor...
  • Page 2 Hewlett-Packard bound by the terms of the HP End User License Not all features are available in all editions of Company under license. Intel, Celeron, and Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Small Form Factor (SFF) chassis spare parts ......................5 Computer major components ......................
  • Page 6 SMART ATA drives ..............................17 Cable management .............................. 18 4 Removal and replacement procedures – small form factor (SFF) chassis ............19 Preparation for disassembly ..........................19 Access panel ................................. 20 Front bezel ................................20 Front bezel security ............................. 21 Slim optical drive bezel blank ..........................
  • Page 7 5 Computer Setup (F10) Utility ........................63 Computer Setup (F10) Utilities ..........................63 Using Computer Setup (F10) Utilities ....................63 Computer Setup–Main ........................65 Computer Setup—Security ....................... 67 Computer Setup—Advanced ......................69 Recovering the Configuration Settings ....................... 73 6 Troubleshooting without diagnostics ......................74 Safety and comfort ..............................
  • Page 8 Creating recovery media ......................... 126 Creating recovery media using HP Recovery Manager (select models only) ....126 Creating recovery discs with HP Recovery Disc Creator (select models only) ..... 127 Creating recovery discs ................128 Backing up your information ..................128 System Restore ..........................
  • Page 9 Japanese Power Cord Requirements ......................... 136 Country-Specific Requirements ........................137 Appendix C Statement of Volatility ........................ 138 Appendix D Specifications ..........................140 SFF Specifications .............................. 140 Index ................................141...

  • Page 11: Product Features

    Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.

  • Page 12: Front Panel Components

    Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Slim Optical Drive (optional) Headphone Connector USB 2.0 Charging (powered) Port (black) Dual-State Power Button USB 2.0 Port (black) Hard Drive Activity Light USB 3.0 Ports (blue) SD Card Reader (optional)

  • Page 13: Rear Panel Components

    An optional second serial port and an optional parallel port are available from HP. If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 2.0 ports with the wake from S4 feature. The wake from S4 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.

  • Page 14: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. Chapter 1 Product features...

  • Page 15: Illustrated Parts Catalog

    Small Form Factor (SFF) chassis spare parts Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Description...
  • Page 16 Item Description Power supply 200W, 92% efficient 200W, 85% efficient 200W, standard Fan sink (includes replacement thermal material) Memory modules (PC3-12800, 1600-MHz) 8-GB 4-GB 2-GB Processors (include replacement thermal material) AMD A10-8850B, 3.9 GHz AMD A10-8750B, 3.6 GHz AMD A10-7800B, 3.57 GHz AMD A8-8650B, 3.2 GHz AMD A8-7600B, 3.1 GHz AMD A6-8550B, 3.7 GHz...

  • Page 17: Misc Parts

    Misc parts Item Description Fan baffle Rear baffle Solenoid lock Front I/O assembly Speaker Power switch SATA drive power cable SATA data cable, 14 inch, 1 straight end, 1 angled end Printer port, PCI card (10) nVIDIA GT730 Grayling 2 GB DDR3 PCIex8 (11) Serial port, PCI card Small Form Factor (SFF) chassis spare parts...
  • Page 18 SATA SS power extension, 20 inch cable Slim optical drive bezel blank Hard drive conversion bracket, 2.5-inch to 3.5-inch Hood sensor HP Business PC Security Lock Rubber foot Secure Digital (SD) card reader Keyed cable lock Grommet, hard drive isolation, blue DisplayPort cable USB 3.1 Type Cx1 PCIe x1 card...

  • Page 19: Drives

    Item Description PS/2 PS/2 slim HP USB slim HP USB Conferencing Wireless keyboard, mouse, and dongle USB/PS2 Washable Smart card Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch...
  • Page 20 Description 128-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe 120-GB Solid-state Drive (SSD) 120-GB Solid-state Drive (SSD), OPAL2, MLC Optical drives Blu-ray BD-Writer XL Drive DVD±RW drive DVD-ROM drive Grommet, hard drive isolation, blue Chapter 2 Illustrated parts catalog...

  • Page 21: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 22: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

  • Page 23: Recommended Materials And Equipment

    Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 24: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 25: Cleaning The Monitor

    ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly.

  • Page 26: Screws

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 27: Sata Hard Drives

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 28: Cable Management

    Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 29: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and replacement procedures – small form factor (SFF) chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

  • Page 30: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 19). Pull up the access panel handle (1), and then lift the panel off the computer (2). To install the access panel, reverse the removal procedure. Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 19).

  • Page 31: Front Bezel Security

    Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 32: Slim Optical Drive Bezel Blank

    After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Chapter 4 Removal and replacement procedures – small form factor (SFF) chassis...

  • Page 33: Memory

    Memory Description 8-GB, PC3-12800 4-GB, PC3-12800 2-GB, PC3-12800 The computer comes with low power double data rate 3 synchronous dynamic random access memory (DDR3L-SDRAM) dual inline memory modules (DIMMs). It also supports standard DDR3-SDRAM DIMMS. DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 34: Installing Dimms

    The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
  • Page 35 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.

  • Page 36: Expansion Card

    Expansion card Description nVIDIA GT730 Grayling 2 GB DDR3 PCIex8 USB 3.1 Type Cx1 PCIe x1 card Printer port, PCI card Serial port, PCI card PCIe to M.2 adapter Intel PRO/1000 NIC WLAN 802.11 a/b/g/n + Bluetooth 4.0 module WLAN 802.11 (7265NV) a/b/g/n 2x2 + Bluetooth 4.0 module WLAN 802.11 (7265AN) a/b/g/n 2x2 WLAN module caddy card + Bluetooth M.2 USB cable...
  • Page 37 Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card.
  • Page 38 If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components.
  • Page 39 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.

  • Page 40: Drives

    Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Drives Description Hard drives/Solid-state drives 2-TB, 7200-rpm 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, hybrid SSD, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, SED 500 GB, 7200 rpm, 3.5-inch or 2.5-inch 500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, 2.5-inch, FIPS...

  • Page 41: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. System Board Connector System Board Label Color Component PCI Express x16 Gen 2 X4PCIEXP white Expansion Card downshifted to a x4 PCI Express x1 Gen 2 X1PCIEXP2 black...

  • Page 42: Drive Positions

    Drive positions 9.5mm slim optical drive bay 3.5-inch primary hard drive bay 3.5-inch secondary hard drive bay 2.5-inch hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Installing and Removing Drives When installing drives, follow these guidelines: ●...
  • Page 43 ● HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.5-inch secondary hard drive bay. If you are replacing a hard drive, remove the mounting screws from the old drive and install them in the new drive.

  • Page 44: Removing A 9.5Mm Slim Optical Drive

    Removing a 9.5mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 45: Installing A 9.5Mm Slim Optical Drive

    Installing a 9.5mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the front bezel if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank.

  • Page 46: Removing And Replacing A Primary 3.5-Inch Hard Drive

    Replace the front bezel if it was removed. Replace the computer access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, and then turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Removing and replacing a primary 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you...
  • Page 47 Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, and then lift the drive up and out of the bay (2). To install a hard drive, you must transfer the mounting screws from the old hard drive to the new hard drive.
  • Page 48 Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stops and locks in place. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems.

  • Page 49: Removing A Secondary 3.5-Inch Hard Drive

    Removing a secondary 3.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the drive cage to its upright position. Disconnect the power cable (1) and data cable (2) from the rear of the hard drive. Press the latch on the side of the drive cage (3), and then slide the drive out of the drive bay (4).

  • Page 50: Installing A Secondary 3.5-Inch Hard Drive

    Install four silver 6-32 mounting screws on the sides of the drive (two on each side). NOTE: HP has supplied four extra silver 6-32 mounting screws installed on the chassis next to the primary 3.5-inch hard drive bay. Refer to...
  • Page 51 Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive. NOTE: If the drive is a secondary hard drive, connect the other end of data cable to one of the light blue SATA connectors on the system board.

  • Page 52: Removing A 2.5-Inch Hard Drive

    Removing a 2.5-inch hard drive Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the drive cage to its upright position. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Chapter 4 Removal and replacement procedures –...

  • Page 53: Installing A 2.5-Inch Hard Drive

    Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four mounting screws from the old drive to the new drive.
  • Page 54 Rotate the drive cage to its upright position. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place. Chapter 4 Removal and replacement procedures –...
  • Page 55 Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the other end of the data cable to the dark blue SATA connector on the system board labeled SATA0 . If it is a secondary hard drive, connect the other end of the data cable to one of the light blue SATA connectors on the system board.

  • Page 56: Drive Power Cable

    Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the drive cage to its upright position. Disconnect the cable from the system board connector labeled SATAPWR0. Disconnect the cable from the hard drive and the optical drive.

  • Page 57: Small Baffle

    Small baffle The small baffle sits between the fan sink and the rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the baffle upward. Pull the baffle away from the rear of the computer to disengage the clips on the baffle from the rear of the computer.

  • Page 58: Fan Baffle

    To install the small baffle, reverse the removal procedure. Fan baffle The fan baffle sits on top of the fan sink. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 59: Hood Lock

    Hood lock The hood lock is attached to the rear of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). On the rear of the computer, remove the security screw that secures the lock. NOTE: The security screw requires a special security wrench to remove.
  • Page 60 Chapter 4 Removal and replacement procedures – small form factor (SFF) chassis...

  • Page 61: Front I/O Assembly

    Front I/O assembly The front I/O assembly is attached to the front of the chassis with one screw. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).
  • Page 62 Press the tab on the right side of the assembly (2), and then push the assembly into the computer. Remove the front I/O assembly from the inside of the computer. To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.

  • Page 63: Power Switch

    Power switch The power switch is attached to the left, front of the chassis. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Remove the front bezel (Front bezel on page 20).

  • Page 64: Speaker

    To install the power switch, reverse the removal procedures. Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20).

  • Page 65: Fan Sink

    Fan sink CAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn on the computer until it warms the fan sink. Warming the heat sink lessens the bond between the fan sink and the processor, thereby making separating them easier.

  • Page 66: Processor

    CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board. Failure to install the baffle may cause the computer to overheat. Processor Description AMD A10-8850B, 3.9 GHz...
  • Page 67 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor...

  • Page 68: Power Supply

    Power supply, 200W, standard WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.
  • Page 69 From the outside, rear of the chassis, remove the three Torx T15 that secure the power supply to the back of the chassis. From the inside of the chassis, push the release lever at the front of the power supply (1), slide the power supply forward, and then remove it from the chassis (2).

  • Page 70: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. NOTE: System board appearance may vary. Prepare the computer for disassembly (Preparation for disassembly on page 19). Remove the access panel (Access panel on page 20). Rotate the small baffle into the upright position (Small baffle on page 47).

  • Page 71: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White 4-pin processor power SATA2 Light blue Any SATA Device other than primary hard drive Black Processor SATA1 Light blue Any SATA Device other than primary hard drive CPUFAN White Processor fan...

  • Page 72: Using The Small Form Factor Computer In A Tower Orientation

    Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for disassembly on page 19).

  • Page 73: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. View the system configuration, including settings for processor, graphics, memory, audio, storage, ● communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
  • Page 74 A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management application. You can access this application directly by pressing during startup.

  • Page 75: Computer Setup-Main

    Update System BIOS Lets you update the system BIOS. BIOS update binary (BIN) files must be located on the system hard drive or on a removable USB drive under the “Hewlett-Packard\BIOS\New” folder or under the “EFI\HP\BIOS \New” folder. Set Machine Unique Data...
  • Page 76 Table 5-1 Computer Setup—Main (continued) ● Serial Number ● SKU Number Product Family ● ● System Board CT ● Product Name System IDs Lets you clear the following values: ● Asset Tracking Number ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device.

  • Page 77: Computer Setup-Security

    Allow spaces Clear Password Jumper Select ‘Honor’ to engage or ‘Ignore’ to disengage the password jumper. Default is ‘Honor’. Security Configuration Lets you activate HP SureStart. Verify Boot Block on ever Boot Select to enable HP SureStart. BIOS Data Recovery Policy Select ‘Automatic’...
  • Page 78 Table 5-2 Computer Setup—Security (continued) CAUTION: Clearing the TPM resets it to factory defaults and turns it off. You will lose all created keys and data protected by those keys. Set Up BIOS Power-On Lets you set and enable a BIOS power-on password. The power-on password prompt appears after a Password power cycle or reboot.

  • Page 79: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) Cover Removal Sensor (Disabled/Notify user/Administrator password) Lets you disable the cover sensor or configure what action is taken if the computer cover was removed. Default is ‘Disabled’. NOTE: Notify user alerts the user that the sensor has detected that the cover has been removed. Administrator Password requires that the password be entered to boot the computer if the sensor detects that the cover has been removed.
  • Page 80 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) device on the list may be individually excluded from or included for consideration as a bootable operating system source. Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).
  • Page 81 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Allow PCIe/PCI SERR# Interrupt (enable/disable) Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity errors, and critical errors other than parity.
  • Page 82 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● Front USB ports ● Rear USB ports Media card reader ● Restrict USB Devices Specify the following categories of USB devices to enable: ● Allow all USB devices ● Allow only keyboard and mouse ●...

  • Page 83: Recovering The Configuration Settings

    BDE. After updating the BIOS, you can resume BDE. Update Source (HP/Custom) Selects hp.com or a locally managed custom address to serve BIOS updates. Default is ‘HP’. Update Address. If ‘Custom’ is selected for Update Source, enter the URL of the locally managed server.

  • Page 84: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 85: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 86: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 87 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 88 Poor performance. Cause Solution Processor is too hot. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. Make sure fans are connected and working properly (some fans only operate when needed).
  • Page 89 Poor performance. Cause Solution for suggestions on how to improve performance by adjusting parameters in the application. Add more memory. Upgrade the graphics solution. Cause unknown. Restart the computer. Computer powered off automatically and the Power LED flashes red four times and then white two times. Cause Solution Processor thermal protection activated:...

  • Page 90: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 91: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8.1, on the Start screen type e, and then select File Explorer from the list of applications.
  • Page 92 Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup. selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up.

  • Page 93: Solving Media Card Reader Problems

    Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 94: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 95 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving display problems...
  • Page 96 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 97 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may Be sure the monitor cable is securely connected to the be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 98 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.

  • Page 99: Solving Audio Problems

    Certain typed symbols do not appear correct. Cause Solution In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8.1, on the Start screen, type ch, and then select Character Map from the list of applications. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications.
  • Page 100 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 101: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution To access Device Manager in Windows 8.1, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 102: Solving Keyboard And Mouse Problems

    Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back Printer will not print. Cause Solution The printer may be out of paper.
  • Page 103 Cursor will not move using the arrow keys on the keypad. Cause Solution enable the Num Lock key in Computer Setup at Advanced > Device Options. Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard.

  • Page 104: Solving Hardware Installation Problems

    Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact Remove roller ball cover from the bottom of the mouse and clean with the ball are dirty. the internal components with a mouse cleaning kit available from most computer stores.

  • Page 105: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 106 Table 6-2 Solving Network Problems (continued) Network driver does not detect network controller. Cause Solution To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver.
  • Page 107 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 108: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 109 LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving memory problems...

  • Page 110: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the...
  • Page 111 Movie will not play in the DVD drive. Cause Solution Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media.

  • Page 112: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows.

  • Page 113: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 114 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 8.1: From the Start screen, type c, and then select Control Panel from the list of applications.

  • Page 115: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 116: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 117 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 118 Run the Drive Protection erroneous error message.) System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 108 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes...
  • Page 119 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 309 – 30C: Hard Disk 3–6: SMART Hard Drive Hard drive is about to fail. (Some hard drives...
  • Page 120 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 60x-HP Battery Alert The system has detected the storage capacity For optimal performance, replace the battery. of the battery stated below to be very low. 70x-Wireless Mode Not Supported The system has detected a wireless module Replace with a supported module.

  • Page 121: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow.
  • Page 122 Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. 2 second pause occurs after the last minor blink. ● ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. ●...

  • Page 123: Password Security And Resetting Cmos

    Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 124: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 125: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.
  • Page 126 CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 63 for information on backing up the CMOS settings.

  • Page 127: Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
  • Page 128 In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment.

  • Page 129: 10 System Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 130 DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

  • Page 131: Using Windows Tools

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 132: Using The Hp Recovery Partition (Select Products Only)

    119. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.

  • Page 133: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 134: Restoring And Recovering Using Windows Tools

    For Windows 8, from the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 125.

  • Page 135: Recovery Using The Windows Recovery Usb Flash Drive

    Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 136: Creating Recovery Media

    128. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 137: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 138: Creating Recovery Discs

    Windows DVD. To create the Windows DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Windows disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 139: System Restore

    If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 140: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 141: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 142 If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.

  • Page 143: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 144 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the lip of the holder with the positive side up.
  • Page 145 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 146: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 147: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 148: Appendix C Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 149 To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood. Locate the green two pin password jumper on header E49 (labeled PSWD) and remove it. Remove the AC power, wait 10 seconds until the unit AC power has drained out, then press the clear CMOS button.

  • Page 150: Appendix D Specifications

    Specifications SFF Specifications Table D-1 Specifications Chassis (in the desktop position) 3.95 in 10.0 mm Height 13.3 in 338 mm Width 14.9 in 380 mm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range...

  • Page 151: Index

    Index CMOS f11 recovery, Windows 8.1 124 access panel backing up 113 fan baffle locked 77 clearing and resetting 115 illustrated 7 removal and replacement 20 computer fan sink access panel, SFF specifications 140 illustrated 6 illustrated 5 computer cleaning 14 fan, power supply 15 audible codes 111 Computer Setup...
  • Page 152 91 optical drive HP PC Hardware Diagnostics (UEFI) software 105 installation 35 downloading 117 processor options 10 HP Recovery Disc Creator, using 127 removal and replacement 56 problems 100 processors removal 34 illustrated 6 installing overheating, prevention 13 product ID location 4 2.5-inch hard drive 43...
  • Page 153 battery 133 system board Windows 7 operating system media bezel blanks 22 illustrated 5 creating 127 expansion card 26 removal and replacement 60 Windows 8 primary 3.5-inch hard drive 36 SATA connectors 17 backup and restore 123 secondary 3.5-inch hard drive system board connections 31 Driver Recovery media 125 System Recovery using Windows 7...

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