Panasonic BL-C30A Installation/Troubleshooting Manual
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Also See for BL-C30A:
- Operating instructions manual (114 pages) ,
- Getting started (4 pages) ,
- Installation and troubleshooting instructions (12 pages)
Table of Contents
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How to Use This Documentation
The camera includes the following 3 manual types.
•
Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before
installing the camera and troubleshooting tips.
•
Getting Started
Getting Started provides explanations for the initial configuration and
accessories included with the camera. The Getting Started helps you to easily
configure the camera.
•
Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
Please read this manual before using and save this manual for future
reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam/ for
customers in the USA or Puerto Rico
Installation/Troubleshooting
Network Camera
BL-C30A
Model No.
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Table of Contents
Related Manuals for Panasonic BL-C30A
Summary of Contents for Panasonic BL-C30A
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Page 1: Network Camera
Operating Instructions explains about operations, settings, features and the cleaning method when using the camera. Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam/ for customers in the USA or Puerto Rico... - Page 2 Installation/Troubleshooting Abbreviations • UPnP is the abbreviation for Universal Plug and Play. • "Network Camera" is called "Camera" in this Installation/Troubleshooting. Trademarks • Ethernet is either a registered trademark or a trademark of Xerox Corporation in the United States and/or other countries. •...
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Page 3: Table Of Contents
Installation/Troubleshooting Table of Contents Before Using ..............4 IMPORTANT SAFETY INSTRUCTIONS........4 1.1.1 FCC and Other Information ............... 5 1.1.2 User Name and Password Protection............6 Camera Feature Locations............. 7 1.2.1 Front View....................7 1.2.2 Bottom View ....................8 1.2.3 Rear View ....................8 Viewnetcam.com Service............... -
Page 4: Before Using
Installation/Troubleshooting Before Using 1.1 IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. -
Page 5: Fcc And Other Information
Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder. When you leave the unit unused for a long period of time, unplug the AC adaptor from the outlet. If you have any problems: Consult an authorized Panasonic Factory Service Center. [For assistance, please call: 1-800-272-7033]... -
Page 6: User Name And Password Protection
Installation/Troubleshooting Caution • To comply with FCC RF exposure requirements in uncontrolled environment: • This equipment must be installed and operated in accordance with provided instructions and a minimum 20 cm (8 inches) spacing must be provided between antenna and all person's body (excluding extremities of hands, wrist and feet) during wireless modes of operation. -
Page 7: Camera Feature Locations
Installation/Troubleshooting 1.2 Camera Feature Locations 1.2.1 Front View Antenna Pan/Tilt Part Do not apply pressure to the pan/tilt portion of the camera. Any forced movement can damage the internal mechanism. Indicator/Privacy Button Pyroelectric Infrared Sensor (see Getting Started) Privacy Button To temporarily deactivate the camera, press the privacy button. -
Page 8: Bottom View
Used when installing the camera onto a wooden wall. Note If the ceiling is made of wood, the camera can be installed on the ceiling. See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/ products/en/netwkcam/ for details. -
Page 9: Viewnetcam.com Service
1.3 Viewnetcam.com Service Viewnetcam.com is our unique service using dynamic DNS to view the image from Panasonic Network Cameras. Since most ISPs switches a global IP address regularly (a dynamic global IP address) instead of using a static one, the camera cannot be accessed with the previous assigned IP address. -
Page 10: Connecting The Camera To A Router Supporting Upnp
In some routers, the UPnP feature is disabled by default. Enable your router's UPnP feature following the router manual before you set up the camera. See the PanasonicNetwork Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your... -
Page 11: Connecting The Camera To A Router Not Supporting Upnp
Installation/Troubleshooting 1.5 Connecting the Camera to a Router Not Supporting UPnP To allow access from the Internet with a router not supporting UPnP, follow the procedures below. Select [Static] on the Network page. (1) Access the camera (see page 8 of the Operating Instructions in the Setup CD-ROM). -
Page 12: Setting Up The Camera Using The Mac Address On The Setup Program
Installation/Troubleshooting 1.6 Setting Up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below. - Page 13 Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK]. [For assistance, please call: 1-800-272-7033]...
- Page 14 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed to install ActiveX Controls, click ® [Yes]. Notes • See page 8 of the Operating Instructions in the Setup CD-ROM for the Single Camera page.
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Page 15: Troubleshooting
Troubleshooting Installation/Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 About Indicator Display Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly. -
Page 16: About Camera Setup
Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Indicator • The camera did not get its IP address from the DHCP server. continues When setting [Automatic Setup] or [DHCP Setup], the blinking green. camera may not get its IP address due to network failures. Ask your ISP or network administrator for more information. - Page 17 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Viewnetcam.com • Your PC is not connected to the Internet through the router. registration fails Configure the router for the Internet connection from your using Setup PC following the router manual. And register with the Program.
- Page 18 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Setup Program • Network problems may occur during setup. fails to complete Confirm that your network is working. Disconnect the plug successfully. of the AC cord from the outlet, and reconnect it again. Then set up the camera again following the Getting Started.
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Page 19: About Wireless Communication
Troubleshooting Installation/Troubleshooting Problem Cause and Remedy "The camera fails • The hub is not connected to the router. to get network Connect the hub to the router or connect the camera information from directly to the router, disconnect the plug of the AC cord the DHCP from the outlet, and then reconnect it again. -
Page 20: About Camera Image And
Installation/Troubleshooting Troubleshooting 2.4 About Camera Image and Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same private IP address class. - Page 21 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy The Top page is • The default gateway address may be wrong. displayed on the Assign the correct default gateway address (see page 30 of LAN, but not the Operating Instructions in the Setup CD-ROM). displayed from the Internet.
- Page 22 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed / ActiveX Controls should be installed to display video (Motion or not displayed JPEG) (see page 11 of the Operating Instructions in the properly.
- Page 23 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Image is out of • The lens has dust, dirt, fingerprints or droplets on it. focus. Clean the lens with a cotton bud (see page 98 of the Operating Instructions in the Setup CD-ROM). •...
- Page 24 • The camera firmware may be broken because the power was Firmware page turned off during the update, etc. is displayed Download the latest firmware from the Panasonic Network when accessing Camera support website and update the firmware. the camera.
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Page 25: About Privacy Mode
Troubleshooting Installation/Troubleshooting 2.5 About Privacy Mode Problem Cause and Remedy Privacy button • The privacy button is not enabled on the Privacy Mode page. does not work. Enable the privacy button on the Privacy Mode page (see page 77 of the Operating Instructions in the Setup CD-ROM). [For assistance, please call: 1-800-272-7033]... -
Page 26: About Pyroelectric Infrared Sensor
Installation/Troubleshooting Troubleshooting 2.6 About Pyroelectric Infrared Sensor Problem Cause and Remedy Pyroelectric • You have not enabled the pyroelectric infrared sensor. infrared sensor Enable the pyroelectric infrared sensor image buffer/transfer does not work. (see page 64 of the Operating Instructions in the Setup CD- ROM). - Page 27 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Pyroelectric • The pyroelectric infrared sensor may malfunction in the following infrared sensor areas. • Where direct sunlight hits the object malfunctioning. • In a greasy or humid place like a kitchen • Where there are sharp temperature changes like near an air conditioner •...
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Page 28: About Operation Bar
Installation/Troubleshooting Troubleshooting 2.7 About Operation Bar Problem Cause and Remedy Pan/Tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work. -
Page 29: About Image Buffer/Transfer
Troubleshooting Installation/Troubleshooting 2.8 About Image Buffer/Transfer Problem Cause and Remedy The camera • The default gateway and DNS server addresses are not does not assigned correctly. transfer the Assign them correctly (see page 30 of the Operating image by E-mail Instructions in the Setup CD-ROM). -
Page 30: About Other Features
Installation/Troubleshooting Troubleshooting 2.9 About Other Features Problem Cause and Remedy The firmware is • The firmware updating is not completed due to power off, not updated. network failure or other causes. Update the firmware again following the next procedures. Disconnect the plug of the AC cord of the camera from the outlet, and reconnect it again. - Page 31 Installation/Troubleshooting Memo [For assistance, please call: 1-800-272-7033]...
- Page 32 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. The information in this document is subject to change without notice.