Training The Subscriber - Panasonic KX-TVA50 Manager's Manual

1 Training the Subscriber

The System Manager or Message Manager should explain the basic functions of the VPS to all subscribers.
The System Manager or Message Manager should explain which service (Voice Mail Service, Automated
Attendant Service, Interview Service, or a Custom Service) will play during the day, and what services will play
during night, lunch, and breaks.
The System Manager or Message Manager should also explain the special privileges of VPS subscribers.
Subscribers can call from any touchtone telephone in the world and get their messages. To check messages
(or change mailbox parameters) from an outside telephone, do the following:
As soon as the VPS plays a guidance message, press code [# 6] and then the mailbox number. For example,
a subscriber who has extension 1015 and mailbox 1015 would press code [# 6 1015]. If the subscriber has a
password enabled, the password must be entered.
With Toll Saver enabled, the subscriber can call the VPS from anywhere in the world and find out if there are
any new messages in his or her mailbox without incurring telephone charges. (Note however that Toll Saver
features are available only with certain integration types. For more information, refer to 5.17 Assigning Your
Telephone Numbers for Remote Automatic Log-in and Toll Saver in the Subscriber's Manual.
If the subscriber forgets his or her password, the System Manager can clear the password so that the subscriber
can establish a new password.
Explain the purpose of the General Delivery Mailbox. The Message Manager will periodically check it, and
forward the contents to the appropriate subscriber.
Explain the purpose of Mailbox Groups. They can be created by the System Administrator to facilitate the
distribution of messages to several subscribers. In particular, senior staff members ought to know how to take
advantage of Mailbox Groups. 20 lists can be created, with up to 62 mailboxes (KX-TVA50) or up to 100
mailboxes (KX-TVA200) in each list.
Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often
and make suggestions for improvement. Custom Service is a very powerful feature of the Panasonic VPS.
Make the most out of this feature.
4 Manager's Manual Document Version 2.1 2010/01