HP ElitePad 1000 G2 Maintenance And Service Manual
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HP ElitePad 1000 G2 Maintenance And Service Manual

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HP ElitePad 1000 G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ElitePad 1000 G2

  • Page 1 HP ElitePad 1000 G2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Front ..................................4 Rear ..................................6 Top ..................................7 Bottom ................................... 8 3 Illustrated parts catalog ..........................9 Service tag ................................9 Tablet major components ........................... 10 Retail Jacket components ...........................
  • Page 6 Docking connector cable ........................83 Card reader board ..........................84 Fingerprint reader board ........................85 6 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ................ 86 Using Computer Setup ............................86 Starting Computer Setup ........................86 Navigating and selecting in Computer Setup ................... 87 Restoring factory settings in Computer Setup .................
  • Page 7 7 HP PC Hardware Diagnostics (UEFI) – Windows 10 ................... 91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............92 8 Computer Setup and HP PC Hardware Diagnostics (UEFI – Windows 8 ............... 93 Using Computer Setup ............................93 Starting Computer Setup ........................
  • Page 8 Questions and answers ............................. 112 13 Power cord set requirements ........................113 Requirements for all countries ......................... 113 Requirements for specific countries and regions ..................... 113 14 Recycling ..............................115 Index ................................116 viii...

  • Page 9: Product Description

    Integrated wireless wide area network (WWAN) options by way of wireless module Integrated world-wide/5-band WWAN antennas Secured by subscriber identity module (SIM) Support for the following WWAN formats: ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4111 LTE/EV-DO/HSPA+ Gobi 4G Module ● HP lt4112 LTE/HSPA+ Gobi 4G Module ●...
  • Page 10 Haptics Docking HP ElitePad-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port, audio in/out jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and power cord included) Keyboard/pointing devices No integrated keyboard or TouchPad...
  • Page 11 Category Description ● Microsoft Windows 8.1 64-bit Embedded Industry...

  • Page 12: External Component Identification

    Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
  • Page 13 Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Front...

  • Page 14: Rear

    Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Volume up button To increase speaker volume, press the top edge of the button.

  • Page 15: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 16: Bottom

    Item Component Description Windows 10: Type power in the taskbar search box, and then select Power and sleep settings. – or – Right-click the Start button, and then select Power Options. Windows 8: See your power options. From the Start screen, type power, select Settings, and then select Power Options.

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Service tag When ordering parts or requesting information, provide the tablet serial number and model number provided on the service tag.

  • Page 18: Tablet Major Components

    Tablet major components Item Component Spare part number Display assembly (10.1-in., WUXGA (1900×1200), UWVA, 50% CG, 400-nit, active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes display panel, display LVDS cable, TouchScreen cable, and display panel support rubber): With NFC module 747658-001 Without NFC module...
  • Page 19 736675-005 HP lt4225 LTE/EV-DO Gobi 4G Module 820019-005 HP lt4112 LTE/HSPA+ 4G Module 740011-005 HP lt4111 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module 753080-005 HP hs3110 HSPA+ Intel Mobile Broadband Module 822829-005 (10) 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main...
  • Page 20 Item Component Spare part number Equipped with 128-GB eMMC storage, an NFC module, and the Windows 10 or Windows 824500-401 Embedded Industry 8.1 64-bit Retail Solutions operating system Equipped with 128-GB eMMC storage, an NFC module, and a non-Windows operating 824500-001 system Equipped with 128-GB eMMC storage and the Windows 10 or Windows 8 Professional...

  • Page 21: Retail Jacket Components

    Retail Jacket components Item Description Spare part number Top cap (includes 4 captive screws, secured by C-rings) 744025-001 Battery (2-cell, 21-Wh, 2.96-Ah, Li-ion) 687946-001 Battery bay space saver 742440-001 Front cover adhesive liner (included with front cover, spare part number 744030-001) Front cover (includes bar code scanner lens and adhesive liner) 744030-001 Retail Jacket components...
  • Page 22 Item Description Spare part number Bar code scanner module 744037-001 Cable connector board 744034-001 Cable Kit, includes: 744031-001 (8a) Bar code scanner module cable (8b) Cable connector board cable (8c) Credit card reader board/left board cable (8d) Credit card reader board/right board cable Cable Retainer Kit (20 pieces) 745882-001 Left-side credit card reader board...

  • Page 23: Security Jacket Components

    Security Jacket components Item Description Spare part number Top cap (includes rubber trim) 744047-001 Card reader cover 744039-001 Front cover 744048-001 Rear cover (includes top cap release latch assembly) 744041-001 Fingerprint reader board 744042-001 Card reader board 744043-001 System board 744044-001 Cables/Connectors Kit, includes: 744045-001...

  • Page 24: Healthcare Jacket Components (Not Illustrated)

    Item Description Spare part number Security Jacket equipped with a card reader and a fingerprint reader (not illustrated) 742446-001 Security Jacket equipped with a card reader (not illustrated) 742444-001 Security Jacket Cover (not illustrated) 756037-001 Rubber Kit for use only on the Security Jacket (not illustrated) 744040-001 Screw Kit for use only on the Security Jacket (not illustrated) 744046-001...

  • Page 25: Rugged Jacket Components (Not Illustrated)

    Rugged Jacket components (not illustrated) Component Spare part number Rugged Jacket: Rugged Jacket with barcode reader 792815-001 Rugged Jacket with barcode reader 827582-001 Rugged Jacket without barcode reader 792813-001 Rugged Jacket without barcode reader 827581-001 70-pin connector 792810-001 Access Covers Kit 792819-001 Back plate: Back plate with SD card reader and USB board...

  • Page 26: Adapter Cables

    Adapter cables Item Description Spare part number HDMI/VGA adapter cable 695551-001 Ethernet adapter cable 695555-001 Serial adapter cable 695556-001 HP Smart AC adapter cable 695553-001 USB adapter cable 695552-001 Card Reader adapter 695554-001 Chapter 3 Illustrated parts catalog...

  • Page 27: Docking Station And Accessories

    Description Spare part number Docking station 708621-001 40-W HP Smart AC adapter (RC, V, 3-wire) 693717-001 45-W HP Smart AC adapter (non-PFC, 3-wire, 7.4-mm, non-slim) 744893-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia...

  • Page 28: Miscellaneous Parts

    HP ElitePad dockable case 742720-001 HP ElitePad retail case 795131-001 HP ElitePad retail case hand strap 795132-001 HP ElitePad retail case PED mount with tape 795134-001 HP ElitePad rugged case 752759-001 HP ElitePad rugged carrying case 708772-001 HP ElitePad Expansion Jacket cover...
  • Page 29 Component Spare part number For use in Germany 724301-041 For use in Greece 724301-151 For use in Hungary 724301-211 For use in Iceland 724301-DD1 For use in India 724301-D61 For use in Israel 724301-BB1 For use in Italy 724301-061 For use in Japan 724301-291 For use in Latin America 724301-161...

  • Page 30: Power Components

    Power components Item Component Spare part number 10-W AC adapter for use only on the HP ElitePad 1000 G2: Wall-mount, RC/V, 3-wire 686120-001 Wall-mount, non-PFC, 2-wire 746156-001 Duck head power adapter: For use in Argentina 755184-D01 For use in Australia...
  • Page 31 HP Smart AC Adapter for use with the ElitePad (4.5-mm, not illustrated) 790129-001 Card Reader Cover Kit (not illustrated) 747632-001 HP Mobile Connect SIM (not illustrated) 714749-001 Screw Kit for use only on the HP ElitePad 1000 G2 (not illustrated) 753735-001 Tape Support Kit 762827-001 Power components...

  • Page 32: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 37 Place the HP ElitePad Service Tool on a flat, sturdy surface. The HP ElitePad Service Tool is available using spare part number 714222-001. Move the HP ElitePad Service Tool retention bar (1) to the left until the notch (2) in the retention bar allows the retention gate to open.
  • Page 38 Place the tablet on the service tool and slide it (1) forward until the tablet docking connector engages with the service tool docking connector (2). Close the retention gate (1) and release the retention bar (2) to secure the tablet in the service tool. Place the suction cup (1) on the lower right corner of the tablet display glass, making sure to place the suction cup inside the edges of the border (2) of the display glass.
  • Page 39 Lock the two suction cup handles together (4). CAUTION: Do not lift the right edge of the display assembly more than ¼-inch from the tablet when releasing the display assembly. Failure to follow this caution can result in damage to the tablet components.
  • Page 40 Open the retention gate (2). Slide the tablet out of the service tool (3). Disconnect the suction cup handles (1). Lower the suction cup handle (2). Remove the suction cup (3). Slide the display assembly (1) to the left until the display assembly cables and connectors are accessible.
  • Page 41 Release the ZIF connector (4) to which the LVDS cable is attached, and then disconnect the LVDS cable (5) from the system board. Remove the display assembly and cables. If it is necessary to replace the display assembly cables: Turn the display assembly upside down, with the bottom toward you. Detach the TouchScreen cable (1) from the surface of the display assembly.
  • Page 42 Release the ZIF connector (5) to which the display LVDS cable is attached, and then disconnect the display LVDS cable (6) from the display assembly. The TouchScreen and display LVDS cables are included in the Display Cable Kit, spare part number 718758-001.

  • Page 43: Nfc Antenna

    NFC antenna Description Spare part number NFC antenna 747633-001 Before removing the NFC antenna, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 44: Wwan Module

    736675-005 HP lt4225 LTE/EV-DO Gobi 4G Module 820019-005 HP lt4112 LTE/HSPA+ 4G Module 740011-005 HP lt4111 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module 753080-005 HP hs3110 HSPA+ Intel Mobile Broadband Module 822829-005 Before removing the WWAN module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 45 Remove the WWAN module (4) by sliding it away from the socket on the system board. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Broadcom BCM43241 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 723677-005 Before removing the WLAN module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 47 Remove the WLAN module (5). NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Tablet component replacement procedures...

  • Page 48: Microphones

    Microphones NOTE: The microphones are included in the Webcam/Microphone Kit, spare part number 762828-001. Before removing the microphones, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 49: Rear-Facing Webcam

    Rear-facing webcam NOTE: The rear-facing webcam is included in the Webcam/Microphone Kit, spare part number 762828-001. Before removing the rear-facing webcam, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 50: Power Button Board

    Power button board Description Spare part number For use only on computer models equipped with the Windows 10 or Windows 8 Professional 753976-601 operating system For use only on computer models equipped with the Windows 10 or Windows 8 Standard 753976-501 operating system For use only on tablet models equipped with the Windows 10 or Windows Embedded Industry 8.1 64-bit...
  • Page 51 Detach the power button board cable (5) from the surface of the battery. (The power button board cable is attached to the battery with double-sided adhesive.) Remove the Phillips PM1.3×2.0 broad head screw (1) and the Phillips PM1.3×2.0 screw (2) that secure the power button board to the bottom cover.

  • Page 52: Volume Button Board

    NOTE: In the process of removing the power button board, the power button actuator may be accidentally dislodged from the bottom cover. To replace the power button actuator, refer to the following illustration. The power button actuator is included in the Button Kit, spare part number 747634-001. Reverse this procedure to install the power button board.
  • Page 53 Remove the volume button board (4) and cable. NOTE: In the process of removing the volume button board, the volume button actuator may be accidentally dislodged from the bottom cover. To replace the volume button actuator, refer to the following illustration.

  • Page 54: Audio Jack Board

    Audio jack board Description Spare part number Audio jack board (includes audio jack and cable) 747627-001 Before removing the audio jack board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 55: Vibrator Module

    Vibrator module Description Spare part number Vibrator module (includes cable, double-sided adhesive, plastic cover) 747630-001 Before removing the vibrator module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 56: Battery

    Battery Description Spare part number 2-cell, 30-Wh, 4.0-Ah, Li-ion battery (includes battery cable and WWAN/GPS main transceiver and 728558-005 antenna cable) Before removing the battery, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 57 Remove the battery (6). Reverse this procedure to install the battery. Tablet component replacement procedures...

  • Page 58: System Board

    System board NOTE: The system board spare part kit is equipped with an Intel Atom z3795 quad core 1.60-GHz processor (burst up to 2.39-GHz; 2.0-MB L2 cache), 4096-MB of system memory, and includes the power button actuator, processor, and replacement thermal material. Description Spare part number Equipped with 128-GB eMMC storage, an NFC module, and the Windows 10 or Windows 8 Professional...
  • Page 59 Release the ZIF connector (3) to which the WLAN ribbon cable is attached, and then disconnect the WLAN ribbon cable from the WLAN module. Tablet component replacement procedures...
  • Page 60 Remove the five Phillips PM1.3×2.0 screws that secure the battery to the bottom cover. Lift the top edge of the system board (1) and swing it up and forward until it rests upside down above the tablet. Remove the two Phillips PM1.3×1.5 broad head screws (2) that secure the docking connector cable to the system board.
  • Page 61 Disconnect the docking connector cable (3) from the system board. Remove the system board. NOTE: In the process of removing the system board, the autorotate switch actuator may be accidentally dislodged from the bottom cover. To replace the autorotate switch actuator, refer to the following illustration.

  • Page 62: Forward-Facing Webcam

    Reverse this procedure to install the system board. Forward-facing webcam NOTE: The forward-facing webcam is included in the Webcam/Microphone Kit, spare part number 762828-001. Before removing the forward-facing webcam, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 63: Slot Cover

    Release the ZIF connector (1) to which the forward-facing webcam cable is attached, and then disconnect the forward-facing webcam cable (2) from the system board. Remove the forward-facing webcam and cable. Reverse this procedure to install the forward-facing webcam. Slot cover NOTE: The slot cover is included in the Button Kit, spare part number 747634-001.

  • Page 64: Docking Connector Cable

    Remove the slot cover (4) by pressing it through the bottom cover. Remove the slot cover. Reverse this procedure to install the slot cover. Docking connector cable Description Spare part number Docking connector cable (includes double-sided adhesive) 747631-001 Before removing the docking connector cable, follow these steps: Turn off the tablet.
  • Page 65 Disconnect the vibrator module cable (1) from the docking connector cable. Disconnect the speaker cable (2) from the docking connector cable. Remove the two Phillips PM1.3×2.0 screws (3) that secure the docking connector cable bracket to the bottom cover. Remove the docking connector bracket (4). The docking connector bracket is included in the Button Kit, spare part number 747634-001.

  • Page 66: Wlan Antenna

    Remove the docking connector cable (3). Reverse this procedure to install the docking connector cable. WLAN antenna NOTE: The WLAN antenna are included in the Antenna Kits and include the WLAN antenna main and auxiliary cables and transceivers. Description Spare part number Antenna Kit for use only in European countries and regions 767884-001 Antenna Kit for use only in Japan...
  • Page 67 NFC antenna (see NFC antenna on page WWAN module (see WWAN module on page Power button board (see Power button board on page Battery (see Battery on page System board (see System board on page Remove the WLAN antenna: Release the WLAN antenna cables from the routing channel (1) built into the bottom cover. Detach the WLAN antenna transceivers (2) from the bottom cover.

  • Page 68: Wwan/Gps Auxiliary Antenna

    WWAN/GPS auxiliary antenna NOTE: The WWAN/GPS auxiliary antenna are included in the Antenna Kits and include the WWAN/GPS auxiliary antenna cable and transceiver. Description Spare part number Antenna Kit for use only in European countries and regions 767884-001 Antenna Kit for use only in Japan 767885-001 Antenna Kit for use only in the United States 767883-001...
  • Page 69 Remove the WWAN/GPS auxiliary antenna cable and transceiver (2). Reverse this procedure to install the WWAN/GPS auxiliary antenna. Tablet component replacement procedures...

  • Page 70: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 747629-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 71: Retail Jacket Component Replacement Procedures

    Remove the speakers (3). Reverse this procedure to install the speakers. Retail Jacket component replacement procedures There are as many as 31 screws that must be removed, replaced, and/or loosened when servicing the Retail Jacket. Make special note of each screw size and location during removal and replacement. Top cap Description Spare part number...

  • Page 72: Battery

    Remove the top cap (2) from the Retail Jacket. CAUTION: Before positioning the Retail Jacket with the tablet display panel facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

  • Page 73: Front Cover

    Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Retail Jacket. Disconnect all external devices from the Retail Jacket.
  • Page 74 ● Battery connector board (see Battery connector board on page ● System board (see System board on page Remove the front cover: Position the Retail Jacket with the top toward you. Remove the adhesive-backed liner that covers the front cover. Release the ZIF connector (1) to which the left-side credit card reader board cable is attached, and then disconnect the left-side credit card reader board cable (2) from the left-side credit card reader board.
  • Page 75 Close the ZIF connector (3). CAUTION: Failure to close the ZIF connector as instructed in step 4 can lead to damage to Retail Jacket components. Position the Retail Jacket with the bottom toward you. Retail Jacket component replacement procedures...
  • Page 76 Remove the two Phillips PM1.3×3.0 screws that secure the front cover to the Retail Jacket. Position the Retail Jacket with the top toward you. Remove the four Phillips PM1.9×3.0 screws that secure the front cover to the Retail Jacket. Chapter 5 Removal and replacement procedures...

  • Page 77: Bar Code Scanner Module And Cable Connector Board

    Remove the front cover by sliding it away from the Retail Jacket. Reverse this procedure to install the front cover. Bar code scanner module and Cable connector board NOTE: The bar code scanner module and cable connector board spare part kits do not include the respective cables.
  • Page 78 Remove the bar code scanner module (5) and the cable connector board and cable. Turn the bar code scanner module and the cable connector board over so the ZIF connector on the back of the cable connector board is accessible. Release the ZIF connector (1) to which the bar code scanner module cable is attached, and then disconnect the bar code scanner module cable (2) from the cable connector board.

  • Page 79: Battery Connector Board

    Battery connector board Description Spare part number Battery connector board (includes cable) 744033-001 Before removing the battery connector board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 80: System Board

    Reverse this procedure to install the battery connector board. System board Description Spare part number System board (includes docking connector and USB port) 744032-001 Before removing the system board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 81 Slide the docking connector (6) out of the opening in the front cover, and then remove the system board. Reverse this procedure to install the system board. Retail Jacket component replacement procedures...

  • Page 82: Credit Card Reader Board

    Credit card reader board NOTE: The credit card reader board spare part kits do not include the respective cables. The cables are included in the Cable Kit, spare part number 744031-001. Description Spare part number Left-side credit card reader board 744027-001 Right-side credit card reader board 744028-001...
  • Page 83 Release the ZIF connector (3) to which the right-side credit card reader board cable is attached, and then disconnect the right-side credit card reader board cable (4) from the left-side credit card reader board. Remove the left-side credit card reader board. Detach the right-side credit card reader board cable (1) from the rear cover.

  • Page 84: Credit Card Reader

    Remove the right-side credit card reader board (3) and cable. Reverse this procedure to install the credit card reader boards. Credit card reader Description Spare part number Credit card reader 744026-001 Before removing the credit card reader, follow these steps: Turn off the tablet.

  • Page 85: Security Jacket Component Replacement Procedures

    Remove the credit card reader (5). Reverse this procedure to install the credit card reader. Security Jacket component replacement procedures There are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the Security Jacket. Make special note of each screw size and location during removal and replacement. Card reader cover and Top cap Description Spare part number...
  • Page 86 Place the Security Jacket face down on the work surface with the top cap toward you. Release the card reader cover (1) by sliding it toward the top of the Security Jacket. Remove the card reader cover (2) by lifting it away from the Security Jacket. Remove the Phillips PM1.9×3.0 screw (1) that secures the top cap to the Security Jacket.
  • Page 87 Remove the top cap (3) from the Security Jacket. CAUTION: Before positioning the Security Jacket with the tablet display panel facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

  • Page 88: Front Cover

    Front cover Description Spare part number Front cover 744048-001 Before removing the front cover, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet or the Security Jacket.
  • Page 89 Release the front cover (2) by sliding it partially away from the Security Jacket. Lift the bottom edge of the front cover (1) and swing it up and back until it rests upside down on the Security Jacket. Disconnect the fingerprint reader board cable (2) from the low insertion force (LIF) connector on the system board.

  • Page 90: System Board

    System board Description Spare part number System board (includes docking connector, HDMI port, and USB port) 744044-001 Before removing the system board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 91: Docking Connector Cable

    Docking connector cable NOTE: The docking connector cable is included in the Cables/Connectors Kit, spare part number 744045-001. Before removing the docking connector cable, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 92: Card Reader Board

    Reverse this procedure to install the docking connector cable. Card reader board Description Spare part number Card reader board 744043-001 Before removing the card reader board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 93: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board 744042-001 Before removing the fingerprint reader board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 94: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 95: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ●...

  • Page 96: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 97: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 98: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 99: Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 100: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 101: Computer Setup And Hp Pc Hardware Diagnostics

    Computer Setup and HP PC Hardware Diagnostics (UEFI – Windows 8 Using Computer Setup Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 102: Navigating And Selecting In Computer Setup

    Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 8 Computer Setup and HP PC Hardware Diagnostics (UEFI – Windows 8...

  • Page 103: Updating The Bios

    Do not shut down the tablet or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. To access HP Support Assistant on the Start screen, tap the HP Support Assistant app. Tap Updates and tune-ups, and then tap Check for HP updates now.

  • Page 104: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 105: Specifications

    Specifications Tablet specifications Metric U.S. Dimensions Width 17.80 cm 7.0 in Depth 26.10 cm 10.28 in Height 0.92 cm 0.36 in Weight 0.68 kg 1.50 lbs Input power Operating voltage and current 9 V DC @ 1.1A – 10W Temperature Operating 5°C to 35°C 41°F to 95°F...

  • Page 106: 10 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 107: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 108: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 101.

  • Page 109: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 110: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 111: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 112: 11 Backup And Recovery - Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your tablet.

  • Page 113: Using F11 Recovery Tools

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type pc, and then tap This PC.
  • Page 114 To power on the tablet, press the Power button and Volume down button simultaneously. The Startup menu is displayed. Tap F9 Boot Options. Select the external flash drive as the boot device. Restart the tablet. 106 Chapter 11 Backup and recovery – Windows 8...

  • Page 115: Using Windows Refresh Or Windows Reset

    Using Windows Refresh or Windows Reset When your tablet is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal information before you give away or recycle your tablet.

  • Page 116: 12 Statement Of Volatility

    TPM and the other to reset fingerprint sensor. Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System...

  • Page 117: Non-Volatile Memory Usage

    Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
  • Page 118 & Code is updated writing data to battery when the system this memory management). BIOS is updated. and is available on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 119 Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to Non-volatile memory usage 111...

  • Page 120: Questions And Answers

    Non Volatile Amount (Size) Does this Does this What is How is data How is this Memory Type memory store memory retain the purpose of input into this memory write customer data? data when this memory? memory? protected? power is removed? write to the flash.

  • Page 121: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 122 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 123: 14 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 124: Index

    Index Symbols/Numerics bar code scanner module button components 3G antenna, spare part number 12, board, spare part number 16, 17 bottom 8 bar code scanner module, spare part front 4 70-pin connector, spare part number 16, 17 rear 6 number 16, 17 battery top 7 removal 48, 64...
  • Page 125 26 Hinge Kit, spare part number 16 Quick Release Pin Kit, spare part pen holder, spare part number 16 HP ElitePad Service Tool, spare part number 16 pen tether, spare part number 21 number 29 Quick Release Plug Kit, spare part...
  • Page 126 rear-facing webcam system board removal 41, 54 removal 41 removal 50, 72, 82 spare part numbers 11, 41, 54 spare part number 41 spare part numbers 11, 14, 15, webcam status light 4 regulatory information 6, 8 50, 72, 82 Webcam/Microphone Kit, spare part removal/replacement procedures number 11...

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