Dell Vostro 460 Service Manual
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Dell Vostro 460 Service Manual

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Dell™ Vostro™ 460 Service Manual
Notes, Cautions and Warnings
Working on Your Computer
Covers
Front Bezel
Chassis Fan
Hard Drive
Processor
Expansion Card Tab
Power Supply
Video Card
Memory
Cards
Optical Drive
Card-Reader Board
Power Button and Hard Drive Activity LED
I/O Panel
Coin-Cell Battery
System Board
System Setup
Troubleshooting
Contacting Dell
Regulatory
Model: D10M
January 2011
A00

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Summary of Contents for Dell Vostro 460

  • Page 1 Dell™ Vostro™ 460 Service Manual Notes, Cautions and Warnings Working on Your Computer Covers Front Bezel Chassis Fan Hard Drive Processor Expansion Card Tab Power Supply Video Card Memory Cards Optical Drive Card-Reader Board Power Button and Hard Drive Activity LED...

  • Page 2: Notes, Cautions And Warnings

    Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc.

  • Page 3: Working On Your Computer

    Back to Contents Page Working on Your Computer Before Working Inside Your Computer Recommended Tools Turning Off Your Computer After Working Inside Your Computer...
  • Page 4 Back to Contents Page Covers Removing The Computer Cover Installing The Computer Cover...

  • Page 5: Front Bezel

    Back to Contents Page Front Bezel Removing The Front Bezel Installing Front Bezel...

  • Page 6: Chassis Fan

    Back to Contents Page Chassis Fan Removing The Chassis Fan Installing The Chassis Fan...

  • Page 7: Hard Drive

    Back to Contents Page Hard Drive Removing The Hard Drive Installing The Hard Drive...
  • Page 8 Back to Contents Page Processor Removing The Heat Sink And Processor Assembly Installing The Heat Sink And Processor Assembly...

  • Page 9: Expansion Card Tab

    Back to Contents Page Expansion Card Tab Removing The Video Card Holder Installing The Video Card Holder...

  • Page 10: Power Supply

    Back to Contents Page Power Supply Removing The Power Supply Installing Power Supply...

  • Page 11: Video Card

    Back to Contents Page Video Card Removing The Video Card Installing Video Card...
  • Page 12 Back to Contents Page Memory Removing The Memory Installing The Memory...
  • Page 13 Back to Contents Page Cards Removing The Expansion Card Installing The Expansion Card...

  • Page 14: Optical Drive

    Back to Contents Page Optical Drive Removing The Optical Drive Installing Optical Drive...

  • Page 15: Card Reader Board

    Back to Contents Page Card-Reader Board Removing The Multimedia Card Reader Installing Multimedia Card Reader...

  • Page 16: Power Button And Hard Drive Activity Led

    Back to Contents Page Power Button and Hard Drive Activity LED Removing The Power Button And Hard Drive Activity LED Installing Power Button And Hard Drive Activity LED...
  • Page 17 Back to Contents Page I/O Panel Removing Front I/O Panel Installing Front I/O Panel...

  • Page 18: Coin-Cell Battery

    Back to Contents Page Coin-Cell Battery Removing The Coin-Cell Battery Installing The Coin-Cell Battery...

  • Page 19: System Board

    Back to Contents Page System Board Removing The System Board Installing The System Board...

  • Page 20: System Setup

    Back to Contents Page System Setup Overview Entering System Setup System Setup Screens System Setup Options...

  • Page 21: Troubleshooting

    Back to Contents Page Troubleshooting Power Supply Light Power Lights Beep Codes Error Messages System Messages...

  • Page 22: Contacting Dell

    Back to Contents Page Contacting Dell Contacting Dell...

  • Page 23: Before Working Inside Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 24: Recommended Tools

    Back to Contents Page Recommended Tools The procedures in this document may require the following tools: Small flat-blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program media...

  • Page 25: Turning Off Your Computer

    Back to Contents Page Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1. Shut down the operating system: In Windows 7: Click Start , then click Shut Down.

  • Page 26: After Working Inside Your Computer

    2. Connect any telephone or network cables to your computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. 5. Verify that the computer works correctly by running the Dell Diagnostics.

  • Page 27: Removing The Computer Cover

    Back to Contents Page Removing The Computer Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the two thumbscrews securing the computer cover to the computer. 3. Slide the computer cover towards the back of the computer, and then remove it from the computer.
  • Page 28 4. Lift the computer cover away from the computer. Related tasks Installing Computer Cover...

  • Page 29: Installing The Computer Cover

    Back to Contents Page Installing The Computer Cover 1. Place the computer cover on the computer and slide it inwards from the back of the computer. 2. Replace and tighten the thumbscrews that secure the computer cover on the computer. 3.

  • Page 30: Removing The Front Bezel

    Back to Contents Page Removing The Front Bezel 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Gently lift the clips slightly upward to release that edge of the bezel from the chassis. 4.
  • Page 31 Related tasks Installing Front Bezel...

  • Page 32: Installing Front Bezel

    Back to Contents Page Installing Front Bezel 1. Rotate the bezel towards the computer to place the hooks on the chassis. 2. Gently place the clips downwards to lock the edge of the bezel on the chassis. 3. Install the computer cover.

  • Page 33: Removing The Chassis Fan

    Back to Contents Page Removing The Chassis Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Disconnect the fan cable from the system board. 4. While holding the chassis fan in place, remove the four screws that secure the fan to the chassis.
  • Page 34 5. Ease the fan toward the center of the computer, and lift the fan out of the computer. Related tasks Installing Chassis Fan...

  • Page 35: Installing The Chassis Fan

    Back to Contents Page Installing The Chassis Fan 1. Place the fan towards the center of the computer into the chassis. 2. While holding the chassis fan in place, replace the four screws that secure the fan to the chassis. 3.

  • Page 36: Removing The Hard Drive

    Back to Contents Page Removing The Hard Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Remove the data cable (1) and power cable (2) from the back of the hard drive. 4.
  • Page 37 5. Slide the hard drive out of the slot, toward the side of the computer. 6. Remove the two screws securing the hard drive to the drive cage.
  • Page 38 Related tasks Installing Hard Drive...

  • Page 39: Installing The Hard Drive

    Back to Contents Page Installing The Hard Drive 1. Tighten the screws securing the hard drive to the drive cage. 2. Place the hard drive into the slot, towards the side of the computer. 3. Tighten the screws securing the hard drive cage to the chassis. 4.

  • Page 40: Removing The Heat Sink And Processor Assembly

    Back to Contents Page Removing The Heat Sink And Processor Assembly 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Disconnect the heat sink/fan assembly cable from the system board. 4. Loosen the four captive screws that secure the heat sink/fan assembly to the system board.
  • Page 41 5. Lift the heat sink/fan assembly upward gently, and remove it from the computer. Lay the assembly with the fan facing downward, and with the thermal grease facing upward. 6. Push the release lever down and then press it outward to release it from the retention hook that secures it.
  • Page 42 7. Raise the processor cover. 8. Lift the processor to remove it from the socket and place it into antistatic packaging.
  • Page 43 Related tasks Installing Processor...

  • Page 44: Installing The Heat Sink And Processor Assembly

    Back to Contents Page Installing The Heat Sink And Processor Assembly 1. Remove the processor from the antistatic packaging and place it into the socket. 2. Place the processor cover. 3. Push the release lever down and then press it inward to hold the retention hook that secures it. 4.

  • Page 45: Removing The Video Card Holder

    Back to Contents Page Removing The Video Card Holder 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Remove the screw that secures the video card holder to the computer. 4. Remove the video card holder from the computer.
  • Page 46 Related tasks Installing Video Card Holder...

  • Page 47: Installing The Video Card Holder

    Back to Contents Page Installing The Video Card Holder 1. Place the video card holder into the system. 2. Replace the screw securing the video card holder. 3. Replace the computer cover. 4. Follow the procedures in After Working Inside Your Computer.

  • Page 48: Removing The Power Supply

    Back to Contents Page Removing The Power Supply 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the video card holder. 4. Disconnect and unthread the power cables from the system board, expansion cards, and drives. 5.
  • Page 49 6. Remove the screws that secure the power supply to the computer chassis. 7. Push the blue release tab beside the power supply. 8. Slide the power supply towards the front of the computer.
  • Page 50 9. Lift the power supply out of the computer. Related tasks Installing Power Supply...

  • Page 51: Installing Power Supply

    Back to Contents Page Installing Power Supply 1. Install the power supply into the computer. 2. Slide the power supply towards the back of the computer till it snaps into place. 3. Replace and tighten the four screws that secure the power supply to the computer. 4.

  • Page 52: Removing The Video Card

    Back to Contents Page Removing The Video Card 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the video card holder. 4. Remove the screw that secures the metal securing tab to the computer. 5.
  • Page 53 6. Disconnect the cables that are connected to the video card. 7. If a PCI-express x16 video card is installed, press the securing tab. 8. While grasping the card by its top corners, ease it out of its slot on the system board.
  • Page 54 Related tasks Installing Video Card...

  • Page 55: Installing Video Card

    Back to Contents Page Installing Video Card 1. Insert the video card into its connector. 2. Connect any cables if required. 3. Install the metal securing tab to the computer. 4. Replace and tighten the screw that secures the video card to the computer. 5.

  • Page 56: Removing The Memory

    Back to Contents Page Removing The Memory 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the video card holder. 4. Press out the securing clip at each end of the memory module connector. 5.
  • Page 57 Related tasks Installing Memory...

  • Page 58: Installing The Memory

    Back to Contents Page Installing The Memory 1. Push the memory module into the memory slot. 2. Press the clips to secure the memory module to the system board. 3. Replace the computer cover 4. Install the video card holder. 5.

  • Page 59: Removing The Expansion Card

    Back to Contents Page Removing The Expansion Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Remove the video card holder. 4. Remove the video card. 5. Remove the antennas. 6. Hold the card at its top corners, and ease it out of its connector.
  • Page 60 Related tasks Installing Expansion Card...

  • Page 61: Installing The Expansion Card

    Back to Contents Page Installing The Expansion Card 1. Push the expansion card into the card slot. 2. If needed, install and attach the antennas to the expansion card. 3. Install the video card. 4. Install the video card holder. 5.

  • Page 62: Removing The Optical Drive

    Back to Contents Page Removing The Optical Drive 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the computer cover. 3. Remove the front bezel. 4. Disconnect the power cable and the data cable from the back of the optical drive. 5.
  • Page 63 6. Slide out the optical drive through the front of the computer. Related tasks Installing Optical Drive...

  • Page 64: Installing Optical Drive

    Back to Contents Page Installing Optical Drive 1. Slide the optical drive in through the front of the computer. 2. Replace the screws that secure the optical drive to the drive cage. 3. Connect the power cable and data cable to the optical drive. 4.

  • Page 65: Removing The Multimedia Card Reader

    Back to Contents Page Removing The Multimedia Card Reader 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the front bezel. 4. Remove the video card holder. 5. Remove the video card. 6.
  • Page 66 8. Slide the multimedia card reader out through the front of the computer. Related tasks Installing Multimedia Card Reader...

  • Page 67: Installing Multimedia Card Reader

    Back to Contents Page Installing Multimedia Card Reader 1. Slide the multimedia card-reader in through the front of the computer. 2. Replace and tighten the two screws securing the multimedia card-reader to the drive cage. 3. Connect the data cable to the multimedia card-reader. 4.

  • Page 68: Removing The Power Button And Hard Drive Activity Led

    Back to Contents Page Removing The Power Button And Hard Drive Activity LED 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the system cover. 3. Remove the front bezel. 4. Remove the video card holder. 5. Push in the power button and hard drive activity LED to remove them. 6.
  • Page 69 7. Disconnect the power button cable from the system board. 8. Unthread the power button cable from the routing clips.
  • Page 70 Related tasks Installing Power Button And Hard Drive Activity LED...

  • Page 71: Installing Power Button And Hard Drive Activity Led

    Back to Contents Page Installing Power Button And Hard Drive Activity LED 1. Thread the power-button cable through the routing clips. 2. Connect the power-button cable to the system board. 3. Insert the hard drive activity LED into the plastic clip. 4.

  • Page 72: Removing Front I/O Panel

    Back to Contents Page Removing Front I/O Panel 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the front bezel. 4. Remove the video card holder. 5. Remove the video card. 6. Disconnect the three front I/O cables from the system board. Unthread the cables from the securing clips, if present, that secure the cables to the computer.
  • Page 73 8. Ease the front I/O panel away from the computer as you guide the cables through the bays and holes. Related tasks Installing Front I/O...

  • Page 74: Installing Front I/O Panel

    Back to Contents Page Installing Front I/O Panel 1. Route the front I/O panel cables through the bays and holes. 2. Install the two screws that secure the front I/O panel to the computer. 3. Thread the cables through the routing clips if present and then connect the three front I/O cables to the system board.

  • Page 75: Removing The Coin-Cell Battery

    Back to Contents Page Removing The Coin-Cell Battery 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the video card holder. 4. Remove the video card. 5. Carefully press the release latch away from the battery and pop up the battery from the socket on the system board. 6.
  • Page 76 Related tasks Installing Coin-Cell Battery...

  • Page 77: Installing The Coin-Cell Battery

    Back to Contents Page Installing The Coin-Cell Battery 1. Install the coin-cell battery into the socket on the system board. 2. Press-in the coin-cell battery till it snaps into the socket. 3. Install the video card. 4. Install the video card holder.

  • Page 78: Removing The System Board

    Back to Contents Page Removing The System Board 1. Follow the procedures in Before Working Inside Your Computer 2. Remove the computer cover. 3. Remove the front bezel. 4. Remove the video card holder. 5. Remove the video card. 6. Remove the expansion card.
  • Page 79 11. Slide the system board towards the front of the computer. 12. Carefully, lift the system board out of the computer.
  • Page 80 Related tasks Installing System Board...

  • Page 81: Installing The System Board

    Back to Contents Page Installing The System Board 1. Carefully place the system board into the computer. 2. Slide the system board towards the back of the computer. 3. Replace and tighten the eight screws that secure the system board to the computer. 4.
  • Page 82 Back to Contents Page Overview System Setup allows you to: change the system configuration information after you add, change, or remove any hardware in your computer. set or change a user-selectable option such as the user password. read the current amount of memory or set the type of hard drive installed. Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.

  • Page 83: Entering System Setup

    Back to Contents Page Entering System Setup 1. Turn on (or restart) your computer. 2. When the blue DELL logo is displayed, you must watch for the F2 prompt to appear. 3. Once the F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized.

  • Page 84: System Setup Screens

    Back to Contents Page System Setup Screens Menu — Appears on top of the System Setup window. This field provides a menu to access the System Setup options. Press < Left Arrow > and < Right Arrow > keys to navigate. As a Menu option is highlighted, the Options List lists the options that define the hardware installed on your computer.
  • Page 85 – or + Change existing item value. < Enter > Select the sub menu or execute command. < F9 > Load setup default. < F10 > Save current configuration and exit System Setup.

  • Page 86: System Setup Options

    Back to Contents Page System Setup Options Main System Information Displays the computer model number. BIOS Version Displays the BIOS revision. System Date Resets the date on the computer's internal calendar. System Time Resets the time on the computer's internal clock.
  • Page 87 threading disable Enabled processor hyper- threading. Active Displays the Default: All Processor number of Cores active cores. Limit CPUID Enable or Default: Value disable the Enabled Limit CPUID Value feature. CPU XD Enable or Default: Support disable the CPU Enabled XD feature.
  • Page 88 Restore AC Allows the Default: Power Power Loss computer to restore the AC power Loss. Wake On LAN Allows the Default: from S4/S5 computer to be Enabled remotely turned Allows the Default: Powershare in computer to be Enabled S4/S5 State remotely turned Enable or Default: Normal...

  • Page 89: Power Supply Light

    Back to Contents Page Power Supply Light Power Supply light is lit by a signal in the power supply called Power_Good (PG). When the +3.3 V, +5 V, and +12 Vrails are up and within spec, the PG signal turns on, lighting the self-test LED. By removing the cable harness in units that do not pass this test, the customer or technician can isolate the failure's cause to an attached device of the power supply.

  • Page 90: Power Lights

    Back to Contents Page Power Lights Cause Troubleshooting Power Button Steps Status Reseat the compu power cable ter is in the power either connector on turned the back of off or is not computer receivi and the electrical power. outlet. If the computer is plugged into...
  • Page 91 motherboard Reseat the 4 Pin ATX Power Connector for the Processor. NOTE: Blinking Frequen cy: 0.5 Seconds ON, 0.5 Seconds OFF. When the CPU is not seated properly or not detecte d, the system will automat ically power off. Steady Syste Press the Amber...
  • Page 92 Then turn on the system. Otherwise, you may see an incorrect power light state. Steady If the computer is White syste not responding, do m is the following: fully Ensure the functio display is connected and in and turned the On state.

  • Page 93: Beep Codes

    Back to Contents Page Beep Codes The system can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. 1. 3 means 3-3-3-3...That is 3 beeps and 3 beeps and ...: Endless looping until user presses the power button to shut down the system.
  • Page 94 Memory failure Read/Write failure RTC Power COMS battery Fail failure Video BIOS Video card Test Failure failure CPU Failure...

  • Page 95: Error Messages

    CACHE DISABLED DUE The primary cache TO FAILURE internal to the microprocessor has failed. Contact Dell. CD DRIVE CONTROLLER The CD drive does not FAILURE respond to commands from the computer. DATA ERROR The hard drive cannot read the data.
  • Page 96 Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics. HARD-DISK DRIVE The hard drive does not CONTROLLER FAILURE 0 respond to commands from the computer. Shut...
  • Page 97 KEYBOARD CLOCK LINE For external keyboards, FAILURE check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics. KEYBOARD For external keyboards, CONTROLLER FAILURE check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine.
  • Page 98 OPERATING SYSTEM Reinstall the hard drive NOT FOUND (see your Service Manual at support.dell.com). If the problem persists, contact Dell. OPTIONAL ROM BAD The optional ROM has CHECKSUM failed. Contact Dell. A REQUIRED .DLL FILE...
  • Page 99 If the message reappears, contact Dell. TIME-OF-DAY CLOCK The reserve battery that STOPPED supports the system configuration settings may require recharging.
  • Page 100 Controller test in the Dell Diagnostics. X:\ IS NOT Insert a disk into the ACCESSIBLE. THE drive and try again. DEVICE IS NOT READY WARNING: BATTERY IS The battery is running CRITICALLY LOW out of charge. Replace the battery, or connect the computer to an electrical outlet;...

  • Page 101: System Messages

    [nnnn]. For help in consecutive times for resolving this problem, the same error please note this checkpoint and contact Dell Technical Support CMOS checksum error Possible motherboard failure or RTC battery CPU fan failure CPU fan has failed System fan failure...
  • Page 102 S.M.A.R.T error, possible SELF MONITORING hard disk drive failure SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential...
  • Page 103 2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you.

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