Samsung J3 Service Manual
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Samsung J3 Service Manual

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See also: User Manual
Activation and
Service Guide
Guía de Activación y Servicio

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Summary of Contents for Samsung J3

  • Page 1 Activation and Service Guide Guía de Activación y Servicio...
  • Page 2 Welcome to Verizon Wireless. This guide will show you how to set up and use your phone, access special features, find help and other important information.

  • Page 3: Getting To Know Your Phone

    Getting to Know Your Phone Phone Features Headset Jack Front Camera Volume Key Power/Lock Recent Apps Back Home...
  • Page 4 Rear Camera Speaker Flash USB/Charger Port...

  • Page 5: Setting Up Your Phone

    Setting Up Your Phone Step 1. Remove the Back Cover 1. Hold the phone securely. 2. Locate the cover release slot and carefully pull the cover off. Step 2. Insert the Battery 1. Insert the battery into the opening on the back of the phone, making sure the gold contacts align.

  • Page 6: The Phone

    Step 3. Replace the Back Cover Place the back cover over the back of the phone. Then press down along the edges to secure the cover. Step 4. Charge the Phone Before turning on your phone, charge it fully. Plug the smaller end of the cable into the USB/Charger port on your phone and the other end into the charger.
  • Page 7 Step 5. Powering Your Phone On/Off • To turn ON, press and hold the Power/Lock key. • To turn OFF, press and hold the Power/Lock key and follow the prompts. OPTIONAL: Installing 4G LTE SIM Card. The SIM Card is pre-installed in your smartphone. If you need to replace your SIM Card, consult the following instructions.

  • Page 8: Activate Your Service

    Activate Your Service You have 3 options to activate your account. IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as described under Setting Up Your Phone (page 5 ). Option 1 – On Phone Activation Please use your phone to activate 4G LTE service.
  • Page 9 IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as described under Setting Up Your Phone (page 5 ). Option 2 – Online Activation You can use a computer or tablet with an Internet connection to activate your phone.
  • Page 10 IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as described under Setting Up Your Phone (page 5 ). Option 3 – Over the Air Activation You can call us to activate your phone. Step 1. From another phone, dial 866.893.7723 and follow the prompts to start activating your phone.

  • Page 11: Touch Screen Tips

    Touch Screen Tips Use touch gestures to move around the screen, open menus, select items, zoom in and out of web pages, and more. There are several touch motions recognized by the phone: • Swipe—Swipe by quickly sliding your finger in any direction.

  • Page 12: Home Screen

    Home Screen Notifications Status Widgets App shortcuts App Launcher Dock menu Swipe left or right for additional panels NOTE: Screen image and icons are simulated. Actual display may vary. Instructions in this guide may change depending on the software version on your device. All procedures begin with the phone unlocked and from the Home Screen unless otherwise stated.

  • Page 13: Backup Assistant

    Locking/Unlocking Screen Prevent accidental key presses by locking your phone. • To Lock, press the Power/Lock key. • To Unlock, press the Power/Lock key. Then swipe your finger across the screen. Backup Assistant Plus Backup Assistant is a service that safeguards your contacts by automatically backing up your address book.

  • Page 14: Access Voice Mail

    Access Voice Mail From your phone - press . When you hear the greeting, press to interrupt. Follow the prompts. From any phone - dial your wireless number. When you hear the greeting, press to interrupt. Follow the prompts. Bluetooth® How to pair your headset.

  • Page 15: Managing Your Account

    Managing Your Account Register for My Verizon Manage your account 24/7 My Verizon Mobile App on your phone or visit Tap the verizonwireless.com/myverizon. • Make payments • Set up Auto Pay • View and manage usage • Change price plan and data options •...
  • Page 16 4. At a Store Visit a Verizon Wireless Communications Store or any of our participating agents or retailers. 5. Customer Service Phone and then dial From the Home screen, tap from your Verizon Wireless phone. Refill Rates and Expiration (once applied to the account) 30 days $15–$29.99 90 days...

  • Page 17: Services And Features

    Services and Features Calling Features • Domestic Long Distance • Domestic Roaming • 411® Search • Caller ID • Caller ID Blocking • Call Waiting • 3-Way Calling • Call Forwarding Messaging* Message + 1. From the Home screen, tap Compose. 2. Enter the name or number of the person you want to send the message to and you’ll see matching contacts.

  • Page 18: Installing Apps

    Apps & More Play it up with music, ringtones, wallpapers, apps and games. Keep up with Twitter™ and Facebook. We’ve got apps that help you do it all. Data charges may apply. Installing Apps for the Google™ Play 1. From the Home screen, tap Store.

  • Page 19: International Services

    International Services International Calling Anytime Minutes rate plus the following international surcharges: • 10¢/min. to Mexico landline numbers • 29¢/min. to Mexico wireless numbers, Canada, U.S. Virgin Islands and Northern Mariana Islands International Text Messaging • 25¢ per message, per address sent and received International Picture and Video Messaging •...
  • Page 20 VZ Navigator® Select the app or download from Google Play Store. Go to verizonwireless.com/navigator for more details and pricing. *Your wireless device can determine its (and your) physical, geographical location (“Location Information”) and can associate Location Information with other data. Additionally, certain applications, services and programs are capable of accessing, collecting, storing and using Location Information and disclosing Location Information to others.

  • Page 21: More Information

    Support and More My Verizon App Manage your account, track your usage, edit account information, pay your bill and more. Get Help Using Your Phone Use your Help App. Get assistance at your fingertips, right from your phone. Call (888) 294-6804 for customer support. More Information For more information a Device Manual is User Guide...

  • Page 22: Important Customer Information

    Important Customer Information The services described in this brochure are only for your personal use. They are subject to the Customer Agreement, your Calling Plan, the Verizon Wireless Privacy Principles and Internet Privacy Policy (both of which can be viewed at verizonwireless.com) and the following terms and conditions, as applicable.
  • Page 23 When a user types his or her conversation on a TTY keyboard, it is transmitted as tones through the telephone. Tones are received by the other person’s TTY, translated into text and displayed on the screen. In order to use the TTY network, you must have a TTY-compatible phone and be in the TTY mode to place or receive calls.
  • Page 24 security protections when accessing service. For additional information, visit the Verizon Content Policy at responsibility.verizon.com/contentpolicy. Your Verizon Wireless customer agreement terms and conditions and certain other specifically identified terms govern your use of any Verizon Wireless products and services. Prepaid Calling Plans If you want to change from prepaid service to postpay service, any remaining funds in your account will be credited to your postpay account.

  • Page 25: Hearing Aid Compatibility Information

    Verizon Wireless Prepaid If you are on a Prepaid Monthly Plan, you must have a sufficient account balance at the time of renewal to cover the Monthly Access in order to receive your plan benefits. Monthly Access will be charged on the same date each month, unless you have insufficient funds to cover the Monthly Access.
  • Page 26 Prepaid Customer Agreement Para una copia de este documento en espanol, visite nuestro website: vzw.com/espanol. My Verizon Wireless Customer Agreement Thanks for choosing Verizon Wireless. In this Prepaid Customer Agreement, you’ll find important information about your Service, including our ability to make changes to your Service or this Agreement’s terms, our liability if things don’t work as planned and how any disputes between us must be resolved in arbitration or small claims court.
  • Page 27 When you accept, you’re representing that you are at least 18 years old and are legally able to accept an agreement. If you’re accepting for an organization, you’re representing that you are authorized to bind that organization, and where the context requires, “you”...
  • Page 28 applicable privacy policy. Personal information you submit may be read, collected or used by the service or application provider and/or other users of those forums. You consent to allow Verizon Wireless and anyone who collects on our behalf to contact you about your account status, including past-due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number or...

  • Page 29: Directory Information

    Directory Information We will not publish your wireless phone number in any available directory or give it to anyone for that purpose, unless you ask us to. Can Verizon Wireless Change This Agreement or My Service? We may change prices or any other term of your Service or this Agreement at any time, but we’ll provide notice first.
  • Page 30 device may not work with another wireless network, or the other wireless carrier may not accept your wireless device on its network. If you activate a 3G phone-in-the-box wireless device for Prepaid Service, it can only be used for Prepaid Service during the first six (6) months after activation.
  • Page 31 restrict these services, and to block all billing for third-party services on your Verizon Wireless bill, at verizonwireless.com/myverizon. Government Taxes, Fees and Surcharges You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges.
  • Page 32 OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD MENTIONED ABOVE.
  • Page 33 What Are Verizon Wireless’ Rights to Limit or End Service or End This Agreement? We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this Agreement; (b) resell your Service;...

  • Page 34: Disclaimer Of Warranties

    Disclaimer of Warranties We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device.
  • Page 35 applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren’t responsible for problems caused by you or others, or by any act of God. You also agree we aren’t liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device.
  • Page 36 OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU.
  • Page 37 OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR. (4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING...
  • Page 38 AND THE PROCESS HAS ALL OF THE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE CONTACT US AT VERIZONWIRELESS.COM OR THROUGH CUSTOMER SERVICE.

  • Page 39: About This Agreement

    (8) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON WIRELESS AGREE THAT THERE WILL NOT BE A JURY TRIAL.
  • Page 40 If any part of this Agreement, including anything regarding the arbitration process (except for the prohibition on class arbitration as explained in part 8 of the dispute resolution section above), is ruled invalid, that part may be removed from this Agreement. This Agreement and the documents it incorporates form the entire Agreement between us.
  • Page 41 third party’s copyright, trademark, patent or other intellectual property right(s); and (3) to the license agreement, if any, between you and each app developer.
  • Page 42 Activation and Service Guide Guía de Activación y Servicio...
  • Page 43 Bienvenido a Verizon Wireless. Esta guía te enseñará a configurar y a usar tu teléfono, tener acceso a funciones especiales, recibir ayuda y otra información importante.
  • Page 44 Conoce tu teléfono Funciones del teléfono Conector para Audífonos Cámara delantera Tecla de Volumen Tecla de encendido/bloqueo Aplicaciones Atrás recientes Inicio...
  • Page 45 Cámara trasera Altavoz Flash Puerto para USB/cargador...
  • Page 46 Configurar tu teléfono Paso 1. Para quitar la cubierta trasera 1. Sujeta el teléfono firmemente. 2. Localiza el retén de liberación de la cubierta y levanta con cuidado la tapa. Paso 2. Para insertar la batería 1. Inserta la batería en la parte trasera del teléfono, asegurándote de alinear los contactos dorados.
  • Page 47 Paso 3. Para colocar nuevamente la cubierta trasera Coloca nuevamente la tapa trasera en la parte posterior del teléfono. A continuación, presiona a lo largo de los ejes para asegurar la tapa. Paso 4. Para cargar el teléfono Antes de encender el teléfono, cárgalo completamente. Conecta el extremo más pequeño del cable en el puerto/ cargador USB de tu teléfono y el otro extremo en el cargador.
  • Page 48 Paso 5. Para encender o apagar tu teléfono • Para ENCENDER, presiona sin soltar el tecla de encendido/bloqueo. • Para APAGAR, presiona sin soltar el tecla de encendido/bloqueo y sigue las indicaciones. OPCIONAL: Instalación de la tarjeta SIM 4G LTE. La tarjeta SIM viene preinstalada en tu smartphone.
  • Page 49 Activa tu servicio Tienes 3 opciones para activar tu cuenta. IMPORTANTE: Antes de comenzar, asegúrate de que tu smartphone 4G LTE esté completamente cargado, según se describe en Configurar tu teléfono (página 45). Opción 1 – Activación a través del teléfono Usa tu teléfono para activar el servicio 4G LTE.
  • Page 50 IMPORTANTE: Antes de comenzar, asegúrate de que tu smartphone 4G LTE esté completamente cargado, según se describe en Configurar tu teléfono (página 45). Opción 2 - Activación en línea Puedes usar una computadora o un tablet con conexión a Internet para activar tu teléfono. Paso 1.
  • Page 51 IMPORTANTE: antes de comenzar, asegúrate de que tu smartphone 4G LTE esté completamente cargado, según se describe en Configurar tu teléfono (página 45). Opción 3 - Activación por llamada desde otro teléfono Puedes llamarnos para activar tu teléfono. Paso 1. Desde otro teléfono, marca 866.893.7723 y sigue las indicaciones para iniciar la activación de tu teléfono.
  • Page 52 Consejos para usar la pantalla táctil Usa movimientos para tocar y moverte por toda la pantalla, abre menús, selecciona objetos, haz acercamientos o alejamientos en páginas web y más. Existen diferentes formas de tocar que el teléfono puede reconocer: • Deslizar: desliza rápidamente tu dedo en cualquier dirección.

  • Page 53: Pantalla De Inicio

    Pantalla de inicio Notificaciones Estado Widgets Atajos a aplicaciones Iniciar Menú Dock aplicaciones Deslízate a la izquierda o a la derecha para paneles adicionales NOTA: Las imágenes e íconos en pantalla son simulados. El display puede variar. Las instrucciones en esta guía pueden cambiar dependiendo de la versión del software en tu aparato.
  • Page 54 Bloquea y desbloquea la pantalla Evita presionar accidentalmente las teclas al bloquear tu teléfono. • Para Bloquear, presiona el tecla de encendido/bloqueo. • Para Desbloquear, presiona el tecla de encendido/ bloqueo. Después desliza el dedo por la pantalla. Backup Assistant Plus Backup Assistant (asistente de respaldo) es un servicio que mantiene y cuida tus contactos respaldándolos...

  • Page 55: Para Encender

    Accede al buzón de voz Desde tu teléfono, oprime . Cuando escuches el saludo, oprime para interrumpirlo. Sigue las instrucciones. Desde cualquier teléfono, marca tu número de teléfono móvil. Cuando escuches el saludo, oprime para interrumpirlo. Sigue las instrucciones. Bluetooth® Cómo conectar tu aparato.
  • Page 56 Administración de tu cuenta Regístrate en My Verizon Administra tu cuenta las 24 horas del día, los 7 días de la semana My Verizon Mobile en tu teléfono Pulsa en la aplicación o visita verizonwireless.com/myverizon. • Haz pagos • Configura Auto Pay •...
  • Page 57 4. En la tienda Visita una tienda de Verizon Wireless Communications o cualquiera de nuestros agentes participantes o centros de venta autorizados. 5. Servicio al cliente Teléfono y luego Desde la pantalla de inicio pulsa en marca desde tu teléfono móvil de Verizon Wireless. Tarifas por recarga y fechas de vencimiento (una vez que se apliquen a la cuenta) 30 días...

  • Page 58: Funciones De Llamada

    Servicios y funciones Funciones de llamada • Larga distancia nacional • Roaming nacional • Servicio de Información 411® Search (Buscar) • Identificador de llamadas • Bloqueo de identificador de llamadas • Llamada en espera • Llamada entre tres • Transferencia de llamada Mensajería* Mensajería 1. Desde la pantalla de inicio pulsa en...

  • Page 59: Instalar Aplicaciones

    Aplicaciones y mucho más Disfruta de música, videos, fondos de pantalla, aplicaciones y juegos. Mantente al día con Twitter® y Facebook. Tenemos aplicaciones que te puedenayudar a hacer eso. Pudieran aplicarse cargos por datos. Instalar aplicaciones para Google™ Play 1. Desde la pantalla de inicio pulsa en Store.

  • Page 60: Servicios Internacionales

    Servicios internacionales Llamadas internacionales Tarifa de minutos a cualquier hora más los siguientes recargos internacionales: • 10¢ por min. a números de líneas telefónicas fijas en México • 29¢ por min. a números de móviles en México, Canadá, Islas Vírgenes de los Estados Unidos e Islas Marianas del Norte Mensajes de texto internacionales •...
  • Page 61 VZ Navigator® Selecciona la aplicación o descarga desde Google Play Store. Visita verizonwireless.com/navigator para obtener más detalles y precios. *Tu teléfono móvil puede determinar su (y tu) ubicación física y geográfica (“Información de ubicación”), y puede relacionar la información de ubicación con otros datos.

  • Page 62: Más Información

    Asistencia y más My Verizon Aplicación Administra tu cuenta, supervisa el uso, edita la información de la cuenta, paga tu factura y más. Recibe ayuda para usar tu teléfono Usa tu Help App (aplicación de Ayuda). Obtén asistencia a tu alcance y desde tu teléfono. Llama al (888) 294-6804 para ayuda al cliente.
  • Page 63 Información importante al cliente Los servicios descritos en este folleto son sólo para tu uso personal. Están sujetos al Acuerdo con el Cliente, a tu Plan de llamadas, a los Principios de privacidad y a la Política de privacidad de Internet de Verizon Wireless (los cuales puedes ver en verizonwireless.com) y a los siguientes términos y condiciones, como sean aplicables.
  • Page 64 Cuando un usuario escribe su conversación en un teclado TTY, se transmite como tonos por medio del teléfono. La otra persona recibe los tonos TTY traducidos a texto, el cual se muestra en la pantalla. Para poder usar la red TTY, debes tener un teléfono TTY compatible y estar en el modo de TTY para hacer o recibir llamadas.
  • Page 65 Verizon Wireless no es responsable por ninguna información, contenido o servicios a los cuales accedas, descargues o uses desde Internet. Tú eres responsable por mantener protecciones contra virus y de otro tipo de seguridad de Internet al acceder al servicio. Para información adicional, visita la Política de contenido de Verizon en responsibility.verizon.com/contentpolicy.
  • Page 66 Verizon Wireless prepagado Si estás en un plan mensual prepagado, debes tener suficiente saldo en la cuenta al momento de la renovación para cubrir el acceso mensual y poder recibir los beneficios de tu plan. El acceso mensual será cargado en la misma fecha cada mes, a menos que no tengas fondos suficientes para cubrir el acceso mensual.
  • Page 67 Centro multimedia y aplicaciones de Verizon Tú serás responsable por todos los cargos en que se incurra hasta que las aplicaciones se borren de tu cuenta, incluso si pierdes o reemplazas tu teléfono, bloqueas el centro multimedia o las apps de Verizon en tu teléfono o si tu cuenta es suspendida.
  • Page 68 © 2016 Verizon Wireless. All rights reserved. Todos los derechos reservados. Samsung and Galaxy S are trademarks of Samsung Electronics Co. Ltd. Google, Gmail and Google play are trademarks of Google, Inc. Other marks are property of their respective owners. Screen images simulated. Appearance of device may vary.

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