Page 1 Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety, page 18" before using this product. KX-NSX series: PNMPR Software File Version 001.00000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.net/pcc/support/pbx/...
Page 2 Introduction About this Feature Manual This Feature Manual is designed to serve as an overall feature reference for the Panasonic Business Communication Server. It explains what this Business Communication Server can do, and how to obtain the most out of its many features and facilities.
Page 3: Other Information
• Operation of the KX-NTV series depends on the NSX server software file version and the firmware version of the KX-NTV series. You can confirm the compatibility on the Panasonic Web site: http://www.panasonic.net/pcc/support/pbx/ References Found in the Feature Manual...
Page 4 Introduction • Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information before programming. Install the latest version of Maintenance Console to view this information. •...
Page 5: List Of Abbreviations
List of Abbreviations List of Abbreviations CONP Connected Name Identification Presentation CONR Automated Attendant Connected Name Identification Restriction Automatic Call Distribution Class of Service Automatic Number Identification Calling Party Control Advice of Charge Cell Station Analogue Proprietary Telephone Call Transfer—by ISDN Automatic Route Selection Computer Telephony Integration Background Music...
Page 6 List of Abbreviations Point-to-Point G-CO P-SIP Group-CO Panasonic SIP Phones (KX-HDV series/ KX-TGP600) Peer-to-Peer Incoming Call Distribution ICMP Primary Directory Number Internet Control Message Protocol IP-PT Personal Identification Number IP Proprietary Telephone PING IRNA Packet Internet Groper Intercept Routing—No Answer...
Page 7 List of Abbreviations Uniform Call Distribution Unified Messaging Uninterruptible Power Supply Voice Mail VoIP Voice over Internet Protocol Virtual Private Network EXtra Device Port Feature Manual...
Page 8 List of Abbreviations Feature Manual...
Page 9: Table Of Contents
Table of Contents Table of Contents 1 For Your Safety ..................17 For Your Safety ......................18 1.1.1 For Your Safety ......................18 2 Call Handling Features ................. 21 Incoming Call Features ....................22 2.1.1 Incoming Trunk Call Features ..................22 2.1.1.1 Incoming Trunk Call Features—SUMMARY ..............
Page 10 Table of Contents 2.5.4.5 Reverse Circuit ......................88 2.5.4.6 Trunk Busy Out ......................89 2.5.4.7 Pause Insertion ......................90 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ............................ 90 2.5.4.9 Special Carrier Access Code ..................92 2.5.5 Seizing a Line Features ....................
Page 11 Table of Contents 2.13.4 Music on Hold ......................154 2.14 Conference Features ....................157 2.14.1 Conference Features—SUMMARY ................157 2.14.2 Conference ......................... 157 2.14.3 Privacy Release ......................159 2.15 Conference Group Call Features ................160 2.15.1 Conference Group Call ....................160 2.16 Direct Inward System Access (DISA) Features ............
Page 12 Table of Contents 2.28.1 Background Music (BGM) ..................237 2.28.2 Outgoing Message (OGM) ..................238 2.29 User Container ......................240 2.29.1 User Container ......................241 2.29.1.1 User Container Configuration .................. 241 2.29.1.2 Individual User Information Management of the Construction and Maintenance Personnel .........................
Page 13 Table of Contents 3.2.1.22 Hospitality Mode ...................... 278 3.2.1.23 Intercept Routing to a Mailbox ................. 278 3.2.1.24 Intercom Paging ....................... 279 3.2.1.25 Interview Service ..................... 279 3.2.1.26 List All Names ......................280 3.2.1.27 Logical Extension (All Calls Transfer to Mailbox) ............ 280 3.2.1.28 Message Reception Mode ..................
Page 14 Table of Contents 3.2.2.30 Send to Fax Machine ....................303 3.2.2.31 Subscriber Tutorial ....................303 3.2.2.32 Timed Reminder Setting ..................304 3.2.2.33 Toll Saver ......................... 304 3.2.2.34 Two-way Record/Two-way Transfer ................ 305 3.2.2.35 Urgent Message ...................... 306 3.2.2.36 Voice Mail (VM) Transfer Button ................307 3.2.2.37 Web Programming ....................
Page 15 IP Proprietary Telephone (IP-PT) ................393 5.2.2 SIP (Session Initiation Protocol) Extension ..............394 5.2.2.1 Simple Remote Connection ..................396 5.2.2.2 Panasonic SIP Phones (P-SIP) ................397 5.2.3 Peer-to-Peer (P2P) Connection .................. 398 5.2.4 Portable Station (PS) Features ................... 400 5.2.4.1 Portable Station (PS) Connection ................
Page 16 Table of Contents Feature Manual...
Page 17: For Your Safety
Section 1 For Your Safety Feature Manual...
Page 18: For Your Safety
1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
Page 19 1.1.1 For Your Safety The NSX server has no passwords set initially. For security, select an installer password as soon as the NSX server system is installed at the site. Change the passwords periodically. It is strongly recommended that passwords of 10 numbers or characters be used for maximum protection against unauthorised access.
Page 20 1.1.1 For Your Safety Feature Manual...
Page 21: Call Handling Features
Section 2 Call Handling Features Feature Manual...
Page 22: Incoming Call Features
2.1 Incoming Call Features 2.1 Incoming Call Features 2.1.1 Incoming Trunk Call Features 2.1.1.1 Incoming Trunk Call Features—SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. Available Networking Type for Each Card Type Each trunk port of an optional trunk card or the mother board can be assigned a networking type: Public, Private, or VPN (Virtual Private Network).
Page 23 2.1.1 Incoming Trunk Call Features Distribution Method One of the following methods can be assigned to each trunk port: Method Description & Reference Direct In Line (DIL) Directs a call to a preprogrammed single destination (e.g., the operator). → 2.1.1.2 Direct In Line (DIL) Direct Inward Dialling (DID) Directs a call with a DID number from a DID line to a preprogrammed destination.
Page 24 2.1.1 Incoming Trunk Call Features Feature Trunk Card Channel Type Type DID/DDI ü ü* E & M-C ü* ü E & M-P ü* ü E & M — ü* ü*: Enable (default); ü: Enable Available Destinations Destination Availability Wired Extension (PT/SLT/SIP Extension/ISDN Extension/T1-OPX) ü...
Page 25: Direct In Line (Dil)
2.1.1 Incoming Trunk Call Features 2.1.1.2 Direct In Line (DIL) Description Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night). [Method Flowchart] A trunk call is received. Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?
Page 26: Direct Inward Dialling (Did)/Direct Dialling In (Ddi)
2.1.1 Incoming Trunk Call Features Note The following settings can also be specified in the DIL table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. • UM service group number: determines the service group to use when a call is handled by the Unified Messaging system.
Page 27 2.1.1 Incoming Trunk Call Features [Method Flowchart] A trunk call is received. Is the DID/DDI number found in the DID/DDI table? Does the DID/DDI number match an extension number? Does the call have its CLI* information and is CLI mode enabled for the time mode? The call is routed to the extension.
Page 28 2.1.1 Incoming Trunk Call Features → 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table—DDI/DID Name → 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table—CLI Ring for DDI/DID—Day, Lunch, Break, Night → 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table—DDI / DID Destination—Day, Lunch, Break, Night Note The following settings can also be specified in the DID/DDI table: •...
Page 29: Multiple Subscriber Number (Msn) Ringing Service
2.1.1 Incoming Trunk Call Features PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous—Incoming Call Inter-digit Timer—DDI / DID 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—DDI / DID / TIE / MSN → Distribution Method →...
Page 30 2.1.1 Incoming Trunk Call Features [Method Flowchart] A trunk call is received. Are any MSNs assigned in the MSN table? The call is routed to the operator (Intercept Routing—No Destination). Is the MSN found in the MSN table? The call is ignored. Does the call have its CLI* information and is CLI mode enabled for the time mode?
Page 31 2.1.1 Incoming Trunk Call Features Destination Location Name Lunch Lunch Note The following settings can also be specified in the MSN table: • Tenant number: determines the time mode (day/lunch/break/night) for the corresponding trunk. • UM service group number: determines the service group to use when a call is handled by the Unified Messaging system.
Page 32: Calling Line Identification (Cli) Distribution
2.1.1 Incoming Trunk Call Features 2.1.1.5 Calling Line Identification (CLI) Distribution Description Directs an incoming trunk call to a preprogrammed destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.
Page 33: Intercept Routing
2.1.1 Incoming Trunk Call Features The Caller ID number is used after modification by the Automatic Caller ID Number Modification. (→ 2.19.1 Caller ID) PC Programming Manual References 18.2 PBX Configuration—[10-2] CO & Incoming Call—DIL Table & Port Settings—CLI for DIL—CLI Ring for DIL—Day, Lunch, Break, Night 18.3 PBX Configuration—[10-3] CO &...
Page 34 2.1.1 Incoming Trunk Call Features When the original destination is: The Available Intercept Destination is: • The destination assigned to the original extension. Wired Extension (PT/SLT/SIP Extension/T1- OPX) 8.2.1 Users—User's Device Settings—Device • Settings • Fax Unit → Intercept Destination—When called party does not answer—Day, Lunch, Break, Night →...
Page 35 2.1.1 Incoming Trunk Call Features Programming Example "600" is an example of a Floating Extension No. <Forward Destination of Public device name> for the External Pager Ext. No. of the Public device name FWD Destination 2001 <Intercept Destination of Public device name> Intercept Destination Ext.
Page 36 2.1.1 Incoming Trunk Call Features However, this feature is not available when a call is forwarded by FWD—No Answer to a destination in a public network that is busy. Conditions • Intercept Routing—DND on/off Intercept Routing—DND can be enabled or disabled system programming. If disabled, one of the following is activated depending on the type of line that a call arrives through: ELCOT/CLCOT/LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destination while the caller hears a ringback tone.
Page 37: Intercept Routing-No Destination
2.1.2 Internal Call Features 13.3.1 PBX Configuration—[5-3-1] Optional Device—Voice Message—DISA System—Option 1—DISA Intercept—Intercept when all DISA ports are busy 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous → Intercept—Intercept Routing - DND (Destination sets DND.) → Intercept—Routing to Operator - No Destination (Destination is not programmed.) →...
Page 38: Internal Call Block
2.1.2 Internal Call Features Feature Description & Reference Doorphone Call When a call from a doorphone reaches its destination, the recipient can talk to the visitor. → 2.18.1 Doorphone Call [Available Destination] The destinations of doorphone calls can be assigned for each time mode (day/lunch/break/night) (→...
Page 39 2.1.2 Internal Call Features Called Party Caller COS 1 COS 2 COS 3 COS 3 ü ü ü ü: Block Explanation: COS 1 extensions can make calls to all extensions. COS 2 extensions can make calls to COS 1 destinations only. (COS 2 extensions cannot make calls to COS 2 destinations.) COS 3 extensions can make calls to COS 3 destinations only.
Page 40: Incoming Call Indication Features
2.1.3 Incoming Call Indication Features 2.1.3 Incoming Call Indication Features 2.1.3.1 Incoming Call Indication Features—SUMMARY Description Incoming calls are indicated by various methods as follows: Type Feature Description & Reference Ring Tone Ring Tone Pattern A telephone rings when receiving a call. The ring Selection tone patterns can be changed for each incoming call type.
Page 41 2.1.3 Incoming Call Indication Features [Ring Tone Patterns] 1280 ms* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. [Ring Tone Pattern Table] The ring tone pattern table is categorised into three parts, each containing a specified number of pattern plans.
Page 42: Call Waiting
2.1.3 Incoming Call Indication Features 10.8.2 PBX Configuration—[2-8-2] System—Ring Tone Patterns—Call from DOORPHONE—Ring Tone Pattern Plan 1–8 10.8.3 PBX Configuration—[2-8-3] System—Ring Tone Patterns—Call from Others—Extension—Ring Tone Pattern Plan 1–8 10.9 PBX Configuration—[2-9] System—System Options—Option 1—PT Operation—PT Ring Off Setting 8.2 Users—User's Device Settings →...
Page 43 2.1.3 Incoming Call Indication Features • Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom call if "Tone 2" has been selected through personal programming (Call Waiting Tone Type Selection). If "Tone 1" has been selected, the same Call Waiting tone will be heard for both trunk call and intercom call.
Page 44: Receiving Group Features
2.2 Receiving Group Features 2.2 Receiving Group Features 2.2.1 Idle Extension Hunting Description If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming. Idle extensions are automatically searched according to a preprogrammed hunting type.
Page 45: Incoming Call Distribution Group Features
2.2.2 Incoming Call Distribution Group Features Destination Availability External Pager (TAFAS) ü DISA ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Other PBX Extension (TIE with no PBX Code) ü...
Page 46 2.2.2 Incoming Call Distribution Group Features Programming Item Example for Incoming Call Distribution Group 1 with Diagram A through F in the table are described in the following diagram. Queuing Max. No. of Overflow Destination Group Floating Group Distribution Hurry-up Overflow Tenant Call...
Page 47 2.2.2 Incoming Call Distribution Group Features Distribution Method Description Priority Hunting An idle extension is searched for in the specified order, always starting from the same location. Ring All extensions in the incoming call distribution group ring simultaneously. Queuing Feature [→ 2.2.2.3 Queuing Feature] If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a preprogrammed number of additional calls can wait in a queue.
Page 48: Group Call Distribution
2.2.2 Incoming Call Distribution Group Features The mode of ICD Group buttons can be selected through system programming, as follows: – Standard Mode (Group DN Button Mode) An extension can have an ICD Group button for an incoming call distribution group that the extension does not belong to through system programming.
Page 49 2.2.2 Incoming Call Distribution Group Features Distribution Method Description Uniform Call Calls are distributed evenly to a different extension each time a call is Distribution (UCD) received. Extensions are hunted in a circular way in the preprogrammed order for the group, starting at the extension after the extension that received the last call.
Page 50 2.2.2 Incoming Call Distribution Group Features Programming Conditions Result Group Call Group Call Group Call Waiting Capable Waiting Mode Distribution Method Distribution Method Telephone Distribution PT/PS with idle Priority Hunting ICD Group button Priority Hunting Ring Any telephone Not available* UCD/Priority Hunting/ Ring Ring...
Page 51: Queuing Feature
2.2.2 Incoming Call Distribution Group Features Conditions • Automatic Call Distribution (ACD) does not work for ISDN extensions or PS Ring Groups. • FWD/DND Extension System programming for each incoming call distribution group is required to skip or ring extensions which have the FWD or DND feature set.
Page 52 Redirects to queues. answers. Hold is sent the overflow Thank you for We are sorry to for 30 destination. calling Panasonic. keep you holding. seconds. The department The department you are calling is is still busy. We busy. Please are transferring hold the line.
Page 53 2.2.2 Incoming Call Distribution Group Features digit. For example, programming the VM group floating extension number as DISA AA number 1 for an OGM allows a caller to be redirected to voice mail: (OGM) "Thank you for calling. The department you are calling is busy. Please hold, or press 1 to leave a voice message."...
Page 54: Distribution Order
2.2.2 Incoming Call Distribution Group Features Operating Manual References 1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) 2.2.2.4 Distribution Order Description The distribution method of queued calls in an incoming call distribution group to an idle extension that belongs to several groups can be selected through system programming. The following modes are available.
Page 55: Vip Call
2.2.2 Incoming Call Distribution Group Features Calls have been distributed by DIL/DID/DDI/CLI. (The number in the circle is the queuing order.) Incoming Call Incoming Call Incoming Call Distribution Distribution Distribution Group 1 Group 2 Group 3 Distribution order: 1 Explanation: Calls are distributed according to the order they were received irrespective of the group distribution order.
Page 56 2.2.2 Incoming Call Distribution Group Features - Circular Calls have been distributed by DIL/DID/DDI/CLI. (The number in the circle is the queuing order.) Incoming Call Incoming Call Incoming Call Incoming Call Distribution Distribution Distribution Distribution Group 1 Group 2 Group 3 Group 4 Distribution order: 1 Explanation:...
Page 57: Overflow Feature
2.2.2 Incoming Call Distribution Group Features PC Programming Manual References 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings— Miscellaneous—VIP Call Mode Feature Manual References 2.2.2.4 Distribution Order 2.2.2.6 Overflow Feature Description When waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features: Intercept Routing—Overflow in an Incoming Call Distribution Group Busy on Busy...
Page 58 2.2.2 Incoming Call Distribution Group Features Destination Availability External Pager (TAFAS) ü DISA ü Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü Other PBX Extension (TIE with no PBX Code) ü...
Page 59: Log-In/Log-Out
2.2.2 Incoming Call Distribution Group Features 2.2.2.7 Log-in/Log-out Description Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.
Page 60 2.2.2 Incoming Call Distribution Group Features Light Pattern Parameter Usage Red on (All) Used to log in to or out of all After Log-out After Log-in incoming call distribution Operation Operation groups to which the extension user belongs. • If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button that includes the group number.
Page 61: Supervisory Feature
2.2.2 Incoming Call Distribution Group Features 11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member List—Wrap-up Timer 11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options— Wrap-up Timer based on 8.2.1 Users—User's Device Settings—Device Settings—Option 8—Wrap-up Timer 8.3.1 Users—User's Flexible Button—Wired Extension → Type →...
Page 62 2.2.2 Incoming Call Distribution Group Features [Example] <Incoming Call Queue Monitor Display> --- Date and time JAN.31 08:13AM FRI --- ICD group’s floating extension number and name 601:Sales Section --- Number of calls waiting in the queue Waiting Calls Now :00006 --- Elapsed waiting time of the call queuing the longest Max.
Page 63: Supervisory Feature (Acd)
2.2.2 Incoming Call Distribution Group Features The supervisor can use other features on the extension (making calls, pressing the MESSAGE button, etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue monitor display. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Incoming Call Queue Monitor...
Page 64 2.2.2 Incoming Call Distribution Group Features Simple Mode [ACD Report] An ACD report can be made with the following items included. Group Item Description Incoming Calls Total The number of incoming calls received by the target ICD group. Answered The number of incoming calls answered by the target ICD group. Lost The number of incoming calls to the target ICD group cancelled by the caller.
Page 65 2.2.2 Incoming Call Distribution Group Features Item Description Total The total talking time of answered calls for the target ICD group. (HH:MM:SS) Average The average talking time of answered calls for the target ICD group. (HH:MM:SS) Max. The longest talking time of answered calls for the target ICD group. (HH:MM:SS) Wait Time Wait Time (Answered)
Page 66 2.2.2 Incoming Call Distribution Group Features Item Description Start Time The start time of the call. (HH:MM:SS) End Date The end date of the call. End Time The end time of the call. (HH:MM:SS) Result The processing result. (Answered/Abandoned/Overflowed/ Unanswered) ICDG The incoming ICD Group number.
Page 67 2.2.2 Incoming Call Distribution Group Features [Graph Example] Conditions CAUTION A maximum of 2 months (the current month and the previous month) of ACD reports are saved. ACD reports saved automatically in the PBX that have exceeded the save period are deleted automatically. Any ACD report data that must be retained should be backed up periodically.
Page 68: Call Forwarding (Fwd)/Do Not Disturb (Dnd) Features
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY Description When an extension user cannot answer calls (e.g., he is busy, or not at his desk), it is possible to forward or refuse calls using the following features: Call Forwarding (FWD) Do Not Disturb (DND)
Page 69 2.3.2 Call Forwarding (FWD) Extension Forwards to Intercom Calls Intercom Calls Another Extension to Extension to Extension Trunk Calls to Forwards to Extension Outside Party Available Forwarding Type: All Calls Busy No Answer Busy/No Answer Incoming Call Distribution Group Intercom Calls to Forwards to Incoming Call Another Extension...
Page 70 2.3.2 Call Forwarding (FWD) Condition for Original Extension/ Destination Availability Incoming Call Distribution Group Other PBX Extension (TIE with PBX Code) ü Only available when FWD to trunk is allowed through COS programming. If an extension user is not permitted by COS to call a certain extension (→ 2.1.2.2 Internal Call Block), the FWD feature will not function if that extension is set as the forwarding destination.
Page 71 2.3.2 Call Forwarding (FWD) – If a call waits in a queue of an incoming call distribution group, and then the call is redirected to the overflow destination by the Queuing Time Table. (→ 2.2.2.3 Queuing Feature) In the above cases, the forwarding counter resets to zero, and the call can be forwarded up to four times again from the destination extension described above.
Page 72 2.3.2 Call Forwarding (FWD) • Message Waiting While calls are forwarded, Message Waiting information is not forwarded. The Message button light turns on at the originally called extension. (→ 2.20.1 Message Waiting) • Idle Extension Hunting Idle Extension Hunting applies to calls forwarded to a busy extension in an idle extension hunting group. •...
Page 73: Do Not Disturb (Dnd)
2.3.3 Do Not Disturb (DND) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—FWD No Answer Timer 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings → CO & SMDR—Call Forward to CO → Group Forward Set → Remote Operation by Other Extension 10.9 PBX Configuration—[2-9] System—System Options—Option 1—PT Fwd / DND—Extension Status of Mobile Integration (FWD NA to CO) 11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main...
Page 74: Fwd/Dnd Button, Group Fwd Button
2.3.4 FWD/DND Button, Group FWD Button • Intercept Routing—Busy/DND If a call arrives at an extension in DND mode, the call can be redirected to a preprogrammed destination by the Intercept Routing—Busy/DND feature. • Idle Extension Hunting While searching for an idle extension within an idle extension hunting group, any extension that has DND set will be skipped.
Page 75 2.3.4 FWD/DND Button, Group FWD Button Light Pattern Status (default) Red on FWD on Slow red flashing DND on FWD/DND off The functions assigned to the "on" and "flashing" patterns can be changed through system programming. Group FWD Button Types The FWD feature for the incoming call distribution group can be customised on a flexible button.
Page 76 2.3.4 FWD/DND Button, Group FWD Button Conditions • When FWD/DND buttons are set to FWD/DND Cycle Switch mode, pressing the FWD/DND button cycles the FWD/DND setting. In this mode, when intercom calls are set to be handled differently from trunk calls (forward destination, DND on/off): in idle mode, the light patterns of the FWD/DND—Both button (including FWD/DND button [fixed button]) and the Group FWD—Both button will indicate the setting for either trunk calls or intercom...
Page 77: Answering Features
2.4 Answering Features 2.4 Answering Features 2.4.1 Answering Features—SUMMARY Description An extension user can answer incoming calls by the following methods: Destination Feature Description & Reference At the own Line Preference— A user can select the line seized when going off-hook. extension (PT Incoming only)
Page 78: Call Pickup
2.4.3 Call Pickup The call arriving at a button on which the "Prime Line" is assigned. The call arriving at the INTERCOM button. PC Programming Manual References 8.2.1 Users—User's Device Settings—Device Settings—Option 4—Incoming Preferred Line Operating Manual References 3.1.2 Settings on the Programming Mode 2.4.3 Call Pickup Description An extension user can answer a call ringing at any other extension.
Page 79 2.4.3 Call Pickup pickup group. The user can view the caller’s information on the LCD while their PT is idle. The call can be picked up by pressing the ANSWER button. Note While the caller information is displayed on the LCD, going off-hook will not answer the call. [Example] Telephone Company Outside Party...
Page 80 2.4.3 Call Pickup The light pattern of a DSS button for an incoming call to an extension or incoming call distribution group can be programmed through system programming. Call Pickup is available only when the DSS button is flashing red. [Group Call Pickup] •...
Page 81 2.4.3 Call Pickup • For one-numbered extensions, the main extension and sub extension operate separately according to their individual call pickup group monitoring settings. • Telephones that support this feature are as follows: – IP-PTs – DPTs Except models with a single line LCD. •...
Page 82: Hands-Free Answerback
2.4.4 Hands-free Answerback 11.3.1 PBX Configuration—[3-3-1] Group—Call Pickup Group—Main Setting—Main—Call Pickup Group Monitor Feature 8.2.1 Users—User's Device Settings—Device Settings—Option 3 → Call Pickup Deny → Call Pickup Group Monitoring Feature Manual References 5.1.1 Class of Service (COS) 6.1 Capacity of System Resources Operating Manual References 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) 2.4.4 Hands-free Answerback...
Page 83 2.4.4 Hands-free Answerback • Secret Monitor The beep tone that the called party hears before answering can be eliminated through system programming. • Alternate Receiving/Calling Mode (Ring/Voice) Override Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the Alternate Calling mode from the caller.
Page 84: Making Call Features
2.5 Making Call Features 2.5 Making Call Features 2.5.1 Predialling Description A display PT user can check and correct the entered number before it is dialled, while on-hook. The call will be initiated after going off-hook. Conditions • Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button.
Page 85 2.5.3 Intercom Call • DSS Button It is possible to access another extension with one touch by pressing the corresponding Direct Station Selection (DSS) button. A flexible button can be customised as a DSS button. • Call Directory—Extension Dialling A display PT user can make a call by selecting one of the stored names on the display. •...
Page 86: Trunk Call Features
2.5.4 Trunk Call Features 2.5.4 Trunk Call Features 2.5.4.1 Trunk Call Features—SUMMARY Description An extension user can use the following features when making a trunk call: Feature Description & Reference Emergency Call A user can dial the preprogrammed emergency numbers regardless of the restrictions imposed on the extension.
Page 87: Account Code Entry
2.5.4 Trunk Call Features The CLIP number assigned to the extension will be sent regardless of the settings such as CLIR or CLIP number assigned to an ISDN port to be used. This feature is only available when using a PRI (PRI23) line with E911-compatible services.
Page 88: Dial Type Selection
2.5.4 Trunk Call Features 2.22.1.1 Station Message Detail Recording (SMDR) 5.1.1 Class of Service (COS) Operating Manual References 1.2.1 Basic Calling 2.5.4.4 Dial Type Selection Description The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming regardless of the originating extension (under contract with the telephone company).
Page 89: Trunk Busy Out
2.5.4 Trunk Call Features Conditions • This feature is not available for the following ELCOT/LCOT cards: KX-TDA6381 (ELCOT16) KX-TDA6382 (ELCOT16) KX-TDA0181AL (LCOT16) KX-TDA0180AL (LCOT8) PC Programming Manual References 9.24 PBX Configuration—[1-1] Configuration—Slot—Port Property - LCO Port—Reverse Detection 2.5.4.6 Trunk Busy Out Description The PBX can monitor the loop current sent through analogue trunks, preventing users from seizing trunks where a loop current is not detected.
Page 90: Pause Insertion
2.5.4 Trunk Call Features Operating Manual References 2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) 2.5.4.7 Pause Insertion Description Pressing a PAUSE button inserts a preprogrammed Pause time between digits of a user-dialled number before the number is dialled out, allowing certain numbers separated with a pause to be used to access certain features (e.g., access codes, seizing idles lines, etc.).
Page 91 2.5.4 Trunk Call Features [Example] Telephone Company Host PBX Access Code: 0 Host PBX Outside Party (01-23-4567) Idle Line Access No.: 9 Extn. 101 Extn. 102 Dials "0-01-23-4567". TRG1 Host PBX Access Code Telephone Dials "9-0-01-23-4567". Dials "9-101". Idle Line Idle Line Telephone No.
Page 92: Special Carrier Access Code
2.5.5 Seizing a Line Features code (e.g., "0") is assigned as the Host PBX Access code. All local calls (e.g., calls that do not require a "0" to be dialled first) are treated as extensions of the telephone company and do not get recorded on SMDR, because in this case this PBX recognises the telephone company as the host PBX.
Page 93: Line Preference-Outgoing
2.5.5 Seizing a Line Features Feature Description & Reference Line Preference—Outgoing A user can select the line to be seized when going off-hook. → 2.5.5.2 Line Preference—Outgoing Trunk Access A user can select the Trunk Access method every time he makes a trunk call.
Page 94 2.5.5 Seizing a Line Features Method Description Accessing method Idle Line Access Selects an idle trunk Dial the Idle Line Access number, or (Local Access) automatically from the assigned press a L-CO button. trunk groups. Trunk Group Access Selects an idle trunk from the Dial the Trunk Group Access corresponding trunk group.
Page 95 2.5.5 Seizing a Line Features PC Programming Manual References 9.22 PBX Configuration—[1-1] Configuration—Slot—SLC2 - Port Property—Connection 9.24 PBX Configuration—[1-1] Configuration—Slot—Port Property - LCO Port—Connection 9.26 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Main—Connection 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Main—Connection 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features →...
Page 96: Memory Dialling Features
2.6 Memory Dialling Features 2.6 Memory Dialling Features 2.6.1 Memory Dialling Features—SUMMARY Description An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation. Features Feature Storing Method &...
Page 97: One-Touch Dialling
2.6.2 One-touch Dialling Valid Input Display while Input Description Entering 0–9/ /# 0–9/ /# Store the digits and #. PAUSE (Pause) Store a pause by pressing the PAUSE button. (→ 2.5.4.7 Pause Insertion) FLASH/RECALL Store a flash/recall signal (EFA mode) by pressing the FLASH/RECALL button (Hooking) at the beginning of the number.
Page 98: Last Number Redial
2.6.3 Last Number Redial Example: One-touch Voice Mail Feature Access It is possible to assign a One-touch Dialling button for direct access to a Unified Messaging feature (→ 3 Unified Messaging System). For example, to record a message to mailbox number 123 directly and the UM group’s floating extension number is 165, assign "165#6123"...
Page 99 2.6.3 Last Number Redial • If a new number is dialled when the Outgoing Call Log is full and/or Automatic Redial contains a number, the data of the oldest stored call will be deleted, and the new number will be stored. •...
Page 100: Speed Dialling-Personal/System
2.6.4 Speed Dialling—Personal/System • If the name registered in the Personal/System Speed Dialling is changed after the name is recorded in the Outgoing Call Log, the changed name will be displayed on a display PT’s LCD. • If the mode to save digits dialled after connection is enabled, all digits (including the automatically entered "P"...
Page 101 2.6.4 Speed Dialling—Personal/System (→ 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG) • If a recall feature or a transfer feature is used, the name registered to the Personal/System Speed Dialling entry will no longer be displayed on a display PT’s LCD. [Personal Speed Dialling] •...
Page 102: Speed Dialing-External (Ldap)
2.6.5 Speed Dialing—External (LDAP) 2.6.5 Speed Dialing—External (LDAP) Description During calls from the proprietary telephone with display (PT), you can use the user’s Active Directory (LDAP) as a phone book. In addition, when receiving a call from an outside line, the caller name can be shown on the telephone by searching the caller's number in the Active Directory (LDAP).
Page 103: Quick Dialling
2.6.6 Quick Dialling • When making a call using the LDAP database, you can specify whether or not to apply an outgoing access code for each attribute that was acquired as a search result. (System setting) The only Automatically applied access codes applied are [Local outgoing access codes], other access codes are not supported.
Page 104: Hot Line
2.6.7 Hot Line (→ 5.5.6 Flexible Numbering/Fixed Numbering) • The following example shows how Quick Dialling numbers can be stored and utilised: Location No. Quick Dialling No. Desired Number Quick Dialling 01 9110 (Trunk Call) Quick Dialling 02 3016 (Room Service) Quick Dialling 03 2011 90123456789 (Another Branch)
Page 105 2.6.7 Hot Line Feature Manual References 6.1 Capacity of System Resources Operating Manual References 1.2.2 Easy Dialling Feature Manual...
Page 106: Toll Restriction (Trs)/Call Barring (Barring) Features
2.7 Toll Restriction (TRS)/Call Barring (Barring) Features 2.7 Toll Restriction (TRS)/Call Barring (Barring) Features 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Description TRS/Barring can prohibit an extension user from making certain trunk calls by COS programming. It is applied when the user goes off-hook, a trunk is seized and then a dialled number is sent to the trunk. Each COS is programmed to have a TRS/Barring level for each time mode (day/lunch/break/night).
Page 107 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 5 Tables for Levels 2 through 5 Tables for Levels 5 through 6 Level 6 Tables for Levels 2 through 6 Table for Level 6 Level 7 Not Programmable Not Programmable →...
Page 108 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) [Programming Example: COS Settings] Level for Time Mode Level for System Speed COS No. Dialling Lunch Break Night → 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—TRS—TRS Level—Day, Lunch, Break, Night → 15.5 PBX Configuration—[7-5] TRS—Miscellaneous—TRS Override by System Speed Dialling Feature Manual...
Page 109 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) [Flowchart] An extension user makes a trunk call. Is the call made by System Speed Dialling ? Is TRS/Barring Override by System Speed Dialling enabled? Checks the TRS/Barring Checks the TRS/Barring level for level for System Speed the time mode of the Dialling of the extension's COS.
Page 110 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Level 3 Table for Level 3 Table for Level 3 Level 4 Table for Level 4 Table for Level 4 Level 5 Table for Level 5 Table for Level 5 Level 6 Table for Level 6 Table for Level 6...
Page 111 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) Denied Code Tables Exception Code Tables Long distance numbers for Leading number to deny cities to be allowed, and Level 4 both international and long leading number of cellular distance calls phones Conditions CAUTION The software contained in the TRS/Barring feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service.
Page 112 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) If ARS is applied to a dialled number, TRS/Barring will check the user-dialled number (not the modified number by ARS). In this case, a Host PBX Access code and/or a Special Carrier Access code will not be checked.
Page 113: Budget Management
2.7.2 Budget Management 2.7.2 Budget Management Description Limits the telephone usage to a preprogrammed budget on an extension basis. If the amount of the call charge reaches the limit, an extension user cannot make further trunk calls. An extension assigned as the manager may increase the limit or clear the amount of the call charge.
Page 114: Dial Tone Transfer
2.7.4 Dial Tone Transfer manager extension unlocks an extension that has been locked by the extension user, the extension will be unlocked. This feature is also known as Remote Station Lock Control. • TRS/Barring Level COS programming determines the TRS/Barring level for Extension Dial Lock. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features →...
Page 115: Walking Cos
2.7.5 Walking COS → Type → Parameter Selection (for TRS Level Change) 8.3.2 Users—User's Flexible Button—Portable Station → Type → Parameter Selection (for TRS Level Change) Feature Manual References 2.21.2 Flexible Buttons Operating Manual References 2.1.3 Restriction Level Control (Dial Tone Transfer) 2.7.5 Walking COS Description A user can enter his extension number and extension personal identification number (PIN)
Page 116: Verification Code Entry
2.7.6 Verification Code Entry • This feature cannot be used for extensions which the extension being operated is prevented from calling by Internal Call Block. (→ 2.1.2.2 Internal Call Block) PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—User Remote Operation / Walking COS / Verification Code 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Optional Device &...
Page 117 2.7.6 Verification Code Entry A verification code PIN must be assigned for each verification code through system programming or through manager programming. • Verification Code PIN Lock If the wrong PIN is entered three times, the line will be disconnected. If the wrong PIN is entered a preprogrammed number of times successively, the PIN for the verification code will be locked.
Page 118: Automatic Route Selection (Ars) Features
2.8 Automatic Route Selection (ARS) Features 2.8 Automatic Route Selection (ARS) Features 2.8.1 Automatic Route Selection (ARS) Description ARS automatically selects the carrier available at the time an outgoing trunk call is made according to preprogrammed settings. The dialled number will be checked and modified to connect the appropriate carrier.
Page 119 2.8.1 Automatic Route Selection (ARS) It is possible to select whether ARS operates when an extension user makes a call using any Idle Line Access method or when an extension user makes a call using any Trunk Access method. (→ 2.5.5.3 Trunk Access) →...
Page 120 2.8.1 Automatic Route Selection (ARS) Corresponding Dialled Number Description Routing Plan Table No. 039-654-321 "039" is found in location 0001 and the Inter-digit time expired before the seventh digit is received. The Routing Plan Table 1 is selected after the Inter-digit time expired.
Page 121 2.8.1 Automatic Route Selection (ARS) → 16.5.1 PBX Configuration—[8-5-1] ARS—Carrier—Main Setting—Carrier Access Code Trunk Group : Assign the trunk groups which connect to each carrier and the priority in which they are selected. When using Web Maintenance Console, trunk groups can be assigned to a carrier using an on/off setting for each trunk group.
Page 122 2.8.1 Automatic Route Selection (ARS) [Programming Example] Carrier Table Ext. 1001 CLIP No. CLIP Carrier Name A telecom B telecom Removed Number of Digits 0123456789 Carrier Access Code 0077 0088 0234567861 Trunk Group 1, 2, 3 1, 2 0356894526 Modify Command CH#12 CLIP Table No.
Page 123 2.8.1 Automatic Route Selection (ARS) Conditions CAUTION The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes.
Page 124: Primary Directory Number (Pdn)/Secondary Directory Number (Sdn) Features
2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Description Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are ideal for use between bosses and secretaries.
Page 125 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Light Pattern PDN Button Status SDN Button Status Green on The extension is on a call using the The extension is on a call using the SDN PDN button. button. Slow green A call is on hold using the PDN button.
Page 126 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension A Call From 111-1111 Arrives at Ext. 101 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off) (Off)
Page 127 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension The Call From 333-3333 is Answered by Ext. 103 Extn. 101 (Boss) Extn. 102 (Boss) Extn. 103 (Secretary) PDN buttons SDN buttons PDN buttons SDN buttons PDN buttons SDN buttons (Off) (Off) (Off) (Off)
Page 128 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension and wireless devices will be ignored. Only the extension number of the user (=main device) can be specified as additional information (extension number) when configuring the SDN key settings. There are cases where devices other than the main device are configured when deleting a user or changing the device settings of the User Container, however, in such cases the SDN button will not function.
Page 129 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension 10.9 PBX Configuration—[2-9] System—System Options—Option 4—System Wireless—SDN Delayed Ringing with LCD 10.9 PBX Configuration—[2-9] System—System Options—Option 6 (CTI)—CTI Hold—Forced Idle when Hold by PDN/SDN Key 8.2.1 Users—User's Device Settings—Device Settings—Option 9—PDN Delayed Ringing 8.3.1 Users—User's Flexible Button—Wired Extension →...
Page 130: Busy Line/Busy Party Features
2.10 Busy Line/Busy Party Features 2.10 Busy Line/Busy Party Features 2.10.1 Automatic Callback Busy (Camp-on) Description If the destination or line is busy when a call is made, an extension user can set the Automatic Callback Busy feature. The PBX will monitor the status of the destination or trunk and, when it becomes available, will send a callback ringing to the calling extension to inform the user.
Page 131 2.10.2 Executive Busy Override After pressing the corresponding DSS button, and while hearing the busy tone, the user can check the caller’s information on the LCD. Then, the user can interrupt the call (Executive Busy Override), if necessary. Conditions [General] •...
Page 132: Call Monitor
2.10.3 Call Monitor 2.10.3 Call Monitor Description Allows an extension user to listen to a busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.
Page 133: Second Call Notification To Busy Extension
2.10.4 Second Call Notification to Busy Extension When a member of the original call leaves the conference created by Executive Busy Override, recording will stop and the remaining extensions will operate as follows: – If Automatic Two-way Recording for Manager has been set, recording will start again according to those settings.
Page 134: Call Waiting Tone
2.10.4 Second Call Notification to Busy Extension Notification Receiving Method Description & Reference Off-hook Call Announcement Talk with the busy extension using the built-in speaker and (OHCA) microphone of the called extension while the existing call is made using the handset. →...
Page 135: Off-Hook Call Announcement (Ohca)
2.10.4 Second Call Notification to Busy Extension Conditions • This feature only works if the called extension has activated Call Waiting. If it is activated, the calling extension will hear a ringback tone. • Call Waiting tone can be selected (Tone 1 or Tone 2) through personal programming (Call Waiting Tone Type Selection).
Page 136: Whisper Ohca
2.10.4 Second Call Notification to Busy Extension PC Programming Manual References 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature → BSS / OHCA / Whisper OHCA / DND Override → BSS / OHCA / Whisper OHCA / DND Override-2 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—OHCA / Whisper OHCA Feature Manual References 5.1.1 Class of Service (COS)
Page 137 2.10.4 Second Call Notification to Busy Extension PC Programming Manual References 9.16 PBX Configuration—[1-1] Configuration—Slot—V-IPEXT128—Port Property—Option— IP Codec Priority 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature → BSS / OHCA / Whisper OHCA / DND Override → BSS / OHCA / Whisper OHCA / DND Override-2 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—OHCA / Whisper OHCA Feature Manual References...
Page 138: Conversation Features
2.11 Conversation Features 2.11 Conversation Features 2.11.1 Hands-free Operation Description A PT user can talk to another party without lifting the handset. Pressing specific buttons (e.g., REDIAL) automatically activates hands-free mode. Conditions • PTs with the MONITOR Button PTs with the MONITOR button can only dial in hands-free mode and cannot be used for hands-free conversations.
Page 139: Headset Operation
2.11.4 Headset Operation 2.11.4 Headset Operation Description This PBX allows the use of headset-compatible PTs. A PT user can talk to another party without lifting the handset. This feature is also known as Handset/Headset Selection. For connection and operation, refer to the Operating Instructions for the headset. Conditions •...
Page 140: Flash/Recall/Terminate
2.11.6 Flash/Recall/Terminate PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Data Line Security Set / Cancel 8.2 Users—User's Device Settings—Option 2—Data Mode Operating Manual References 1.9.9 Protecting Your Line against Notification Tones (Data Line Security) 2.11.6 Flash/Recall/Terminate Description The FLASH/RECALL button (Flash/Recall mode or Terminate mode) or Terminate button (Terminate mode) is used when a PT user disconnects the current call and originates another call without hanging up first.
Page 141: External Feature Access (Efa)
2.11.7 External Feature Access (EFA) Feature Manual References 2.21.2 Flexible Buttons 2.11.7 External Feature Access (EFA) Description Normally, an extension user can only access features within the PBX. However, when performing External Feature Access (EFA) the extension user performs features outside of the PBX, such as using the transfer services of the telephone company or host PBX.
Page 142 2.11.8 Trunk Call Limitation Feature Description Extension-to-Trunk Call If a call between an extension user and an outside party is Duration established, the call duration can be restricted by a system timer selected for each trunk group. Both parties will hear warning tones at five-second intervals starting 15 seconds before the time limit.
Page 143 2.11.8 Trunk Call Limitation • When using LCO trunks that do not support Calling Party Control (CPC) signal detection (→ 2.11.9 Calling Party Control (CPC) Signal Detection), the Trunk-to-Trunk Call Duration timer should not be disabled, as automatic end of call detection cannot be performed. •...
Page 144 2.11.8 Trunk Call Limitation Legacy Trunk/ IP Trunk Private line CO-to-TIE: Restricted Conference calls that include legacy trunks and IP trunks IP Trunk Legacy Trunk Conference Restricted Extension Calls to an outside line (legacy or IP trunk) that cross over a Multi-connection network and the area ID is different for each PBX.
Page 145: Calling Party Control (Cpc) Signal Detection
2.11.9 Calling Party Control (CPC) Signal Detection If two PBXs in a Multi-connection network have the same area ID, restrictions are applied as if they were one PBX (restriction types 1 to 4 above). → 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—Main—Area ID for logical partition IP Trunk Legacy Trunk...
Page 146 2.11.9 Calling Party Control (CPC) Signal Detection • If a CPC signal is detected during a Conference call (→ 2.14.2 Conference), that line is disconnected, but the remaining parties stay connected. • If a CPC signal is detected during a call between a caller using the DISA feature (→ 2.16.1 Direct Inward System Access (DISA)) and an extension or an outside party, the line is disconnected.
Page 147: Transferring Features
2.12 Transferring Features 2.12 Transferring Features 2.12.1 Call Transfer Description An extension user can transfer a call to another extension or an outside party. The following features are available: Feature Transferring method With Announcement Transfer is completed after announcing the destination party. Transfer is completed without an announcement.
Page 148 2.12.1 Call Transfer A call is transferred without announcement. Does the transferrer have a Transfer Recall destination assigned? Is the first transfer destination an extension? Does the first transfer destination have a destination set as Intercept Routing No Answer? Is the intercept destination Is the recall destination an an extension, ICD group, or extension, ICD group, or...
Page 149 2.12.1 Call Transfer Destination Availability Other PBX Extension (TIE with PBX Code) If the transfer destination does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer destination. Conditions •...
Page 150: Sip Refer Transfer
2.12.2 SIP Refer Transfer 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Assistant—Transfer to busy Extension w/o BSS Operation 10.9 PBX Configuration—[2-9] System—System Options—Option 4—DSS Key—Automatic Transfer for Extension Call 8.2.1 Users—User's Device Settings—Device Settings—Option 1—Transfer Recall Destination Feature Manual References 5.1.1 Class of Service (COS) Operating Manual References 1.4.1 Transferring a Call (Call Transfer) 2.12.2 SIP Refer Transfer...
Page 151: Holding Features
2.13 Holding Features 2.13 Holding Features 2.13.1 Call Hold Description An extension user can put a call on hold. The following features are available depending on the result. Feature Description Regular Hold Any extension can retrieve a held call. Exclusive Call Hold Only the extension user who held the call can retrieve it.
Page 152 2.13.1 Call Hold Hold Transfer to Transfer to Hold (to be Retrieved from Trunk Extension Another Extension) Flashing the Flashing the Flashing the Flashing the hookswitch hookswitch hookswitch hookswitch Mode 1 Going on-hook Hold Feature No. Trunk Access No. Extension No. Going on-hook Flashing the Flashing the...
Page 153: Call Park
2.13.2 Call Park → Option 1—PT Operation—Automatic Hold by ICM / CO / ICD Group Key → Option 1—PT Operation—Hold key mode → Option 5—SLT—SLT Hold Mode Operating Manual References 1.4.2 Holding a Call 2.13.2 Call Park Description An extension user can place a call into a common parking zone of the PBX. The Call Park feature can be used as a transferring feature;...
Page 154: Call Splitting
2.13.3 Call Splitting 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Call Park / Call Park Retrieve 8.3.1 Users—User's Flexible Button—Wired Extension → Type → Parameter Selection (for Call Park) → Optional Parameter (Ringing Tone Type Number) (for Call Park) 8.3.2 Users—User's Flexible Button—Portable Station →...
Page 155 2.13.4 Music on Hold [BGM Number and the Music Source] BGM No. Music Source External music port 1 or User audio data User audio data User audio data User audio data User audio data User audio data User audio data User audio data For tenant users, each tenant can select one of the BGMs or the tone to use for Music on Hold.
Page 156 2.13.4 Music on Hold • Initially, a preinstalled audio file is set as the audio source for BGM 1. Through system programming, this file can be removed or replaced like any other BGM audio file. However, if the PBX is reinitialised, this preinstalled audio file is set to BGM 1 again.
Page 157: Conference Features
2.14 Conference Features 2.14 Conference Features 2.14.1 Conference Features—SUMMARY Description A conference call allows a conversation between three or more parties simultaneously. The following features are available to establish a conference call: Feature Description & Reference Conference During a two-party conversation, an extension user can add other parties to establish a conference call with up to eight parties.
Page 158 2.14.2 Conference Conditions • When an extension is establishing a conference call the original party is put on hold. • CONF (Conference) Button For a PT/PS which does not have the CONF button, a flexible button can be customised as the Conference button.
Page 159: Privacy Release
2.14.3 Privacy Release Feature Manual References 2.21.2 Flexible Buttons 6.1 Capacity of System Resources Operating Manual References 1.4.5 Multiple Party Conversation 2.14.3 Privacy Release Description By default, all conversations which take place on trunks, extension lines and doorphone lines are protected by privacy (Automatic Privacy).
Page 160: Conference Group Call Features
2.15 Conference Group Call Features 2.15 Conference Group Call Features 2.15.1 Conference Group Call Description Conference group calling allows you to call a pre-determined group (conference group) of parties simultaneously. Each party that answers the call joins the conference. An extension user can call a conference group of up to 31 parties to establish a conference call, for a maximum of 32 participants.
Page 161 2.15.1 Conference Group Call Note The operation of these buttons during a conference group call is different from the operations for the Conference feature (→ 2.14 Conference Features). Button Function Disables or enables the corresponding member’s ability to speak. CONF (Conference) Establishes a conversation with the current members in the order assigned in the conference group.
Page 162 2.15.1 Conference Group Call Additionally, extension users not registered in the called conference group can join a conference after it has started. Outside callers using DISA and TIE line users can also join a conference after accessing their extension using Walking COS. An entry code can also be specified to restrict access to the call.
Page 163 2.15.1 Conference Group Call • Since each PS requires one wireless channel, note your PBX’s wireless capacity when assigning multiple PSs to a conference group. PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous—Conference Group Call— Ring Duration 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Conference Group Call Operation 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—Miscellaneous—Conference Group Call Operation...
Page 164: Direct Inward System Access (Disa) Features
2.16 Direct Inward System Access (DISA) Features 2.16 Direct Inward System Access (DISA) Features 2.16.1 Direct Inward System Access (DISA) Description An outside caller can access specific PBX features as if the caller is an SLT extension user in the PBX, when the incoming call destination is a DISA floating extension number assigned to each DISA message.
Page 165 2.16.1 Direct Inward System Access (DISA) [Programming Example] Outgoing Automated Attendant No. Floating Busy/DND Message Extn. Message (OGM) 5801 5802 → 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message—Floating Extension Number The default floating extension number depends on the value specified for Numbering Plan in Easy Setup. →...
Page 166 2.16.1 Direct Inward System Access (DISA) DISA Intercept Routing—DND If the destination called by the outside party is in DND mode and Idle Extension Hunting is not available, one of the following can be selected through system programming: Busy Tone: The caller will hear a busy tone. Enable: DND will redirect the call to the preprogrammed destination on an extension basis.
Page 167 2.16.1 Direct Inward System Access (DISA) Destination Trunk No. Lunch Lunch 5801 5801 Disable Disable (DISA) (DISA) "CLI" must be set to Disable, to allow incoming calls to be received by DISA. [Programming Example of System Speed Dialling Table] Trunk Access + Location Name CLI Destination...
Page 168 2.16.1 Direct Inward System Access (DISA) [Flowchart] A DISA call from an outside party is received. Is there a port available? The call is routed to an operator, etc. (DISA Intercept when All (DISA Delayed DISA Ports are busy) Answer time expires) The PBX answers the call.
Page 169 2.16.1 Direct Inward System Access (DISA) Continued from previous page No Security None None None None Trunk Security All Security Is the dialled number an extension number or floating extension number? Is the Walking COS/Verification Code Entry feature number dialled for Security Mode Override? What is the dialled number? Is the correct...
Page 170 2.16.1 Direct Inward System Access (DISA) Continued from previous page Continued from previous page What method is assigned for DISA Intercept Is an Intercept Routing DND? Routing Busy destination assigned? The call is routed to Intercept Routing Busy tone the intercept destination. (Intercept Routing Busy) Does the caller Is a DISA Busy...
Page 171 2.16.1 Direct Inward System Access (DISA) While hearing a ringback, reorder, or busy tone, retrying the call is possible by pressing " ". System programming selects whether pressing " " during a trunk-to-trunk conversation returns to the DISA top menu or sends a DTMF tone. •...
Page 172 2.16.1 Direct Inward System Access (DISA) system programming. With NSX, this feature can only be used from a Cell Phone (Public) assigned to the User Container. (→ 2.29.1 User Container) It is also possible to establish a Conference call (→ 2.14 Conference Features), perform Call Splitting (→ 2.13.3 Call Splitting), and page with a call on hold to transfer the call (→...
Page 173 2.16.1 Direct Inward System Access (DISA) – The forward destination’s telephone number is set in the CLI Destination of the receiving extension. – Automatic Walking COS is enabled for the receiving extension. After a conversation is established with the forward destination (e.g., a cellular phone number), it is possible to establish a Conference call, perform Call Splitting, and page with a call on hold to transfer the call.
Page 174 2.16.1 Direct Inward System Access (DISA) It is possible to set the DISA Reorder Tone Duration time. This specifies the length of time that a reorder tone will be sent to the caller. When the timer expires, the call will be disconnected. Call Retry is possible during the DISA Reorder Tone Duration time.
Page 175: Automatic Fax Transfer
2.16.2 Automatic Fax Transfer 2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features 5.1.1 Class of Service (COS) 5.5.7 Floating Extension Operating Manual References 1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA]) 1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) 2.16.2 Automatic Fax Transfer Description The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically...
Page 176 2.16.2 Automatic Fax Transfer PC Programming Manual References 10.3 PBX Configuration—[2-3] System—Timers & Counters—DISA / Door / Reminder / U. Conf—DISA— Intercept Timer—Day, Lunch, Break, Night 13.3.2 PBX Configuration—[5-3-2] Optional Device—Voice Message—DISA Message—Fax Extension Feature Manual References 2.16.1 Direct Inward System Access (DISA) 3.1.3 Fax Server Feature Manual...
Page 177: Paging Features
2.17 Paging Features 2.17 Paging Features 2.17.1 Paging Description NSX has no External Paging ports, so when you need to connect External music source, you can use expansion gateway units which has external paging port. An extension user can make a voice announcement to many destinations simultaneously. The message is announced over the built-in speakers of PTs and/or external speakers (external pagers) which belong to the paging group (The Expansion Gateway is required when using an external page).
Page 178 2.17.1 Paging 11.4.1 PBX Configuration—[3-4-1] Group—Paging Group—Priority Setting → 11.4.2 PBX Configuration—[3-4] Group—Paging Group—External Pager Conditions • Paging announcements cannot be heard at the following types of extensions: – – SLTs – Ringing or busy PTs – PTs in Paging Deny mode –...
Page 179: Trunk Answer From Any Station (Tafas)
2.17.2 Trunk Answer From Any Station (TAFAS) Operating Manual References 1.7.1 Paging 1.7.2 Answering/Denying a Paging Announcement 2.17.2 Trunk Answer From Any Station (TAFAS) Description When a call is received at the floating extension number assigned to the external pager, a ring tone is sent through the pager.
Page 180: External Device Features
2.18 External Device Features 2.18 External Device Features 2.18.1 Doorphone Call Description It is possible to connect doorphones directly to the PBX. When a visitor presses the call button on a doorphone, the doorphone calls a preprogrammed destination (extension or outside party). In addition, extension users can dial the preset number of a doorphone to call that doorphone.
Page 181: Door Open
2.18.2 Door Open 2.18.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through COS programming. However, while engaged on a doorphone call, any extension user can unlock the door to let the visitor in (→...
Page 182 2.18.3 External Sensor Destination Availability User (Wireless device) ü Incoming Call Distribution Group ü PS Ring Group ü UM Group Fax Unit External Pager (TAFAS) ü DISA Idle Line Access no. + Phone no. ü Trunk Group Access no. + Trunk Group no. + Phone no. ü...
Page 183: External Relay Control
2.18.4 External Relay Control PC Programming Manual References 9.29 PBX Configuration—[1-1] Configuration—Slot—DOORPHONE Card—Card Property → For Sensor - Input Signal Decision Time → For Sensor - Input Signal Detection Reopening Time 10.3 PBX Configuration—[2-3] System—Timers & Counters—Miscellaneous—External Sensor—Ring Duration 10.8.3 PBX Configuration—[2-8-3] System—Ring Tone Patterns—Call from Others—External Sensor—Ring Tone Pattern Plan 1–8 13.5 PBX Configuration—[5-5] Optional Device—External Sensor 2.18.4 External Relay Control...
Page 184: Communication Ip Camera/Video Door Phone
Conditions [General] • KX-NTV150 and KX-NTV160 require a Panasonic device activation key (KX-NSXN001/KX-NSXN010). • KX-NTV150 and KX-NTV160 require a V-SIPEXT card. • The maximum number of KX-NTV150 and KX-NTV160 that can be registered is 128.
Page 185 2.18.5 Communication IP Camera/Video Door Phone PC Programming Manual References 13.6 PBX Configuration—[5-6] Optional Device—Optional IP Device Operating Manual References 1.11.1 If a Doorphone/Door Opener is Connected Feature Manual...
Page 186: Caller Id Features
2.19 Caller ID Features 2.19 Caller ID Features 2.19.1 Caller ID Description The PBX receives caller information, such as the caller’s name and telephone number, through the trunk. This information can then be shown on the displays of PTs, PSs, or SLTs that support FSK-type Caller ID. The PBX can modify a received number according to preprogrammed tables, so that an extension user can easily use the received number to call the caller back.
Page 187 2.19.1 Caller ID After the caller’s number is modified by the Length of Digits modification tables or CLIP modification tables, the PBX checks the leading digits of the modified number for an area code programmed in the Caller ID modification table assigned to that trunk group. For more information, refer to 11.1.3 PBX Configuration—[3-1-3] Group—Trunk Group—Caller ID Modification—Leading Digits in PC Programming Manual.
Page 188 2.19.1 Caller ID <Modification Flowchart> A trunk call with the caller's information is received. Checks the Table Selection. Table 1 Is the area code found in local/international call data Yes: in the modification table? e.g., 00987654321 e.g., 3344556677 Checks the local/ international call data.
Page 189 2.19.1 Caller ID System Speed Dialling Location (System Speed Telephone No. CLI Destination Dialling No.) Name → 14.1 PBX Configuration—[6-1] Feature—System Speed Dial—CO Line Access Number + Telephone Number → 14.1 PBX Configuration—[6-1] Feature—System Speed Dial—Name → 14.1 PBX Configuration—[6-1] Feature—System Speed Dial—CLI Destination Caller’s Name Reference A name can also be shown on the display or SMDR.
Page 190: Incoming Call Log
2.19.2 Incoming Call Log • Incoming Call Log information is not shown on the SLT. • Caller ID shows whether the call is an intercom or trunk call by default. This setting can be disabled through system programming. • A caller ID name received from the network via a PRI23 card will not be displayed on an SLT. However, if the received caller ID matches a System Speed Dialling entry, and a name is registered for that entry, it will be displayed.
Page 191 2.19.2 Incoming Call Log [Example] --- Caller’s name (20 digits max.)* John White --- Date and time of a call received DEC.12 10:00AM MON --- Answering Status* NEW: Not Answered 123456789 --- Caller’s number (16 digits max.) Call Log buttons Own extension Incoming call distribution group If a call is received from an extension and no name is assigned to the extension,...
Page 192 2.19.2 Incoming Call Log • Display Lock An extension user can lock the Incoming Call Log display to prevent the call information from being viewed at any extension through personal programming (Display Lock). In this case, the Outgoing Call Log display and the Personal Speed Dialling number display are also locked. An extension personal identification number (PIN) is required to use this feature.
Page 193 2.19.2 Incoming Call Log 8.3.1 Users—User's Flexible Button—Wired Extension—Type Feature Manual References 2.6.4 Speed Dialling—Personal/System 2.21.2 Flexible Buttons 5.4.1 E-mail Notification for Extension Users 6.1 Capacity of System Resources Operating Manual References 1.14.1 Using the Call Log 3.1.2 Settings on the Programming Mode Feature Manual...
Page 194: Message Features
2.20 Message Features 2.20 Message Features 2.20.1 Message Waiting Description An extension user can notify another extension user that he wishes to talk to the user. The notified extension user can return the call or listen to the messages recorded by the Unified Messaging system. When a message is left on a PT, the Message button lights or the Message/Ringer Lamp turns on red, and a message is shown on the display of a display PT.
Page 195: Absent Message
2.20.2 Absent Message PC Programming Manual References 9.18 PBX Configuration—[1-1] Configuration—Slot—V-SIPEXT128—Port Property 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Message Waiting Set / Cancel / Call Back 10.6.3 PBX Configuration—[2-6-3] System—Numbering Plan—B/NA DND Call Feature—Message Waiting 10.9 PBX Configuration—[2-9] System—System Options—Option 3—Dial Tone—Distinctive Dial Tone 10.9 PBX Configuration—[2-9] System—System Options—Option 5—SLT—Message Waiting Lamp Pattern 8.3.1 Users—User's Flexible Button—Wired Extension—Type 8.3.2 Users—User's Flexible Button—Portable Station—Type...
Page 196 2.20.2 Absent Message Up to seven "%"s can be stored for each message. Conditions • An extension user can select only one message at a time. The selected message is displayed at the extension while on-hook. • An extension user who has a Unified Messaging mailbox can also set his absent message from a remote location by following the voice guidance (→...
Page 197: Proprietary Telephone (Pt) Hardware Features
2.21 Proprietary Telephone (PT) Hardware Features 2.21 Proprietary Telephone (PT) Hardware Features 2.21.1 Fixed Buttons Description PTs, DSS Consoles, and Add-on Key Modules are provided with the following feature/Line Access buttons: Depending on your device type, some buttons may not be provided. As for buttons on PSs, please refer to the Operating Instructions for each PS.
Page 198 2.21.1 Fixed Buttons Button Usage Used to leave a message waiting indication or call MESSAGE back the party who left the message waiting indication. Used to redial the last dialled number. REDIAL Used to transfer a call to another party. TRANSFER Used to make or receive a trunk call or can be Flexible CO (Trunk)
Page 199: Flexible Buttons
2.21.2 Flexible Buttons Button Usage Used to access an extension with one touch. Every Flexible DSS (Direct Station Selection) button is programmed to correspond to an extension. DSS buttons can also be reassigned to other features. Used to access a preprogrammed feature with one PF (Programmable Feature) touch.
Page 200 2.21.2 Flexible Buttons Button Usage Call Park (Automatic Park Zone) Used to park a call in an idle PBX parking zone automatically. Call Log Used to show the incoming call information. Log-in/Log-out Used to switch between log-in and log-out mode. Hurry-up Used to redirect the longest waiting call in the queue of an incoming call distribution group to the overflow destination.
Page 201 2.21.2 Flexible Buttons Button Usage Cleaned-up Used to switch the room status of extensions between Ready and Not Ready. Used to access CTI features. Primary Directory Number Used to make and receive both outside and intercom calls. (PDN) (→ 2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension) Secondary Directory Number Used to show the current status of another extension, call the...
Page 202: Led Indication
2.21.3 LED Indication Operating Manual References 1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) 3.1.3 Customising the Buttons 2.21.3 LED Indication Description The LED (Light Emitting Diode) of the Message/Ringer Lamp and following buttons (Line Status Buttons and Corresponding Extension Status Button) show line conditions with a variety of light patterns. Line Status Buttons: S-CO, G-CO, L-CO, INTERCOM, ICD Group, PDN Corresponding Extension Status Button: DSS, SDN Light Pattern of the Message/Ringer Lamp...
Page 203 2.21.3 LED Indication Line Status Button Incoming Call Light Intercom Trunk Status Distribution Pattern Line Status Group Line Status S-CO G-CO L-CO INTERCOM ICD Group Red on Incoming call Other — This for another extensions extension is extension/ are using all logged out of Another trunks in the...
Page 204: Display Information
Caller’s number through system Line 001: Sales programming. → 102:Mike Trunk number/name These can be displayed Panasonic in turn by pressing the Original Destination, if the call is TRANSFER button or forwarded DISP Soft button during a DDI/DID/MSN name call.
Page 205 2.21.4 Display Information Conditions • Multilingual Display Each extension can select its display language through personal programming (Display Language Selection). • Display Contrast It is possible to adjust the display contrast through personal programming (Display Contrast Selection). This is available only for DPTs and IP-PTs. •...
Page 206: Administrative Information Features
2.22 Administrative Information Features 2.22 Administrative Information Features 2.22.1 Record Log Features 2.22.1.1 Station Message Detail Recording (SMDR) Description Automatically records detailed information for each extension. SMDR Output Port The following output methods can be selected through system programming: → 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR—SMDR Format—Port Output Method Description Telnet compatible terminal emulator...
Page 207 2.22.1 Record Log Features Pattern A: 80 digits without call charge information Date Time Dial Number Ring Duration ACC Code (8 digits) (25) (10) 01/02/02 10:03AM 1200 <I>12345678901234567890 5'15 00:00'00 01/02/02 10:07AM 1200 <I> 0'05 00:01'05 9876543210 01/02/02 10:15AM 1200 1234567890123456 00:01'05 9876543210...
Page 208 2.22.1 Record Log Features Number in Item Description the Pattern Time Shows the end time of a call as Hour/Minute/AM or PM. Shows the extension number, floating extension number, etc., (Extension) which was engaged in the call. Also shows the following codes: Dxxx: Outgoing trunk call from a doorphone (xxx=doorphone number) (→...
Page 209 2.22.1 Record Log Features Number in Item Description the Pattern Dial Number [Trunk Call] Outgoing Trunk Call Shows the dialled telephone number. Valid digits are as follows: 0 through 9, P: Pause F: EFA signal =: A Host PBX Access code (→ 2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) .
Page 210 2.22.1 Record Log Features Number in Item Description the Pattern CD (Condition Shows other call information with the following codes: Code) CL: Collect call TR: Transfer FW: FWD to trunk D0: Call using DISA or TIE line service NA: Not answered call RC: Received call AN: Answered call VR: Received call with Call Waiting Caller ID (Visual Caller ID)
Page 211 2.22.1 Record Log Features Item Description Secret dialling Controls secret dialling. If enabled, the dialled number will be shown as dots. This setting is effective only when the modified number is selected in ARS dial setting above. If the user-dialled number is selected in ARS dial setting, the dialled number will be shown as dots regardless of this setting.
Page 212 2.22.1 Record Log Features Page Length: determines the number of lines per page. → 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR—SMDR Format—Page Length (Number of Lines) Skip Perforation: determines the number of lines to be skipped at the end of every page. → 19.1 PBX Configuration—[11-1] Maintenance—Main—SMDR—SMDR Format—Blank Footer Length (Number of Lines) The page length should be at least four lines longer than the skip perforation length.
Page 213: Syslog Record Management
2.22.1 Record Log Features code (e.g., "0") is assigned as the Host PBX Access code. All local calls (e.g., calls that do not require a "0" to be dialled first) are treated as extensions of the telephone company and do not get recorded on SMDR, because in this case this PBX recognises the telephone company as the host PBX.
Page 214: Printing Message
2.22.2 Printing Message Conditions • To be able to use this feature, through system programming, it is required to enable this feature and register the IP address of the Syslog server. PC Programming Manual References 7.3.2 Utility—Log—Syslog 28.3.2 Network Service—[3-2] Client Feature—Syslog Feature Manual References 5.6.3 Local Alarm Information 2.22.2 Printing Message...
Page 215 2.22.3 Call Charge Services The type of call charge service that is used by the PBX is decided by the type of signal received from the telephone company. The type of call charge signal received from the telephone company depends on the trunk of the outgoing call.
Page 216 2.22.3 Call Charge Services Clear the call charges for each extension and verification code. Clear the call charges of all extensions and verification codes. View the call charges (Call Charge Reference) for each trunk, extension, or verification code. Set the call charge rate for each trunk group. Print out the total call charges for all extensions and verification codes.
Page 217 2.22.3 Call Charge Services → Charge Options—Meter Start on Answer Detection Feature Manual References 2.7.6 Verification Code Entry 2.21.2 Flexible Buttons 6.1 Capacity of System Resources Operating Manual References 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 4.1.2 Manager Programming Feature Manual...
Page 218: Hospitality Features
2.23 Hospitality Features 2.23 Hospitality Features 2.23.1 Hospitality Features—SUMMARY Description This PBX has several features that support its use in a hotel-type environment, where extensions correspond to guest rooms. Feature Description & Reference Room Status Control An extension designated as the hotel operator can set the check-in status of rooms remotely.
Page 219 2.23.2 Room Status Control Switches the status of selected room extensions from Check-in to Check-out. Room extension data, such as Timed Reminder or Last Number Redial data, is cleared, and Remote Extension Dial Lock is turned on, restricting some calls. This can be useful to prevent the room extension from being used when no guest is checked in.
Page 220: Call Billing For Guest Room
2.23.3 Call Billing for Guest Room • Extensions associated with rooms must be one of the following types: PT, general SIP, SLT, ISDN Extension, T1-OPX PSs cannot be checked in and out as room extensions. • It is recommended that the extension number of a room extension is the same or similar to the room number, for convenience.
Page 221 2.23.3 Call Billing for Guest Room – A tax rate. 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Charge → Margin & Tax—Tax Rate for "Telephone" (%) → Margin & Tax—Tax Rate for "Minibar" (%) → Margin & Tax—Tax Rate for "Others" (%) Charge Item 1 can also be assigned a margin rate, which is useful for charging guests an additional rate for using the telephone services.
Page 222 2.23.3 Call Billing for Guest Room The sheet number (the number of times that the current guest’s charge data has been printed out and then cleared). A programmable footer (e.g., the contact information of the hotel). → 14.2 PBX Configuration—[6-2] Feature—Hotel & Charge—Bill—SMDR for External Hotel Application —Footer 1–3 It is possible to select the language used on the guest bill.
Page 223: Extension Controlling Features
2.24 Extension Controlling Features 2.24 Extension Controlling Features 2.24.1 Extension Personal Identification Number (PIN) Description Each extension user can have his own PIN through system programming or personal programming (Extension PIN [Personal Identification Number]) to set features or access his own telephone remotely. The following features cannot be used without the PIN: Live Call Screening (LCS) (→...
Page 224: Extension Feature Clear
2.24.2 Extension Feature Clear 4.1.2 Manager Programming 2.24.2 Extension Feature Clear Description Extension users can clear all the following features set on their own telephone at once. This feature is also known as Station Programme Clear. Features After Setting Absent Message FWD*/DND* Call Pickup Deny Allow...
Page 225: Timed Reminder
2.24.3 Timed Reminder 2.24.3 Timed Reminder Description An extension can be preset to ring at a certain time, to act as a wake-up call or reminder. This feature can be programmed to activate only once, or daily. If the user answers the alarm call, a prerecorded voice message will be heard.
Page 226: Smart Desk Features
2.24.4 Smart Desk Features 2.24.4 Smart Desk Features Description Allows you to Service-in when you want to use Hot Desking with a telephone that does not have a fixed extension number. By performing the Service-in operation, the optional devices within the system can be used as your own extension telephone terminal.
Page 227 2.24.4 Smart Desk Features Available device for User Available device for User Main Device Main Device Main Device Service-Out means "Service-In" (by Main Device) means "Service-Out" Sub Device/ Sub Device/ Wireless Device Wireless Device Available device for User Available device for User Main Device Main Device Main Device...
Page 228: Service-In Feature
2.24.4 Smart Desk Features • This feature can be used on the PS/SLT/DPT/IP-PT/IP Softphone and APT extension devices. • When performing the Service-in Operation on a device in the Service-out state, the device can be used as a device which uses the extension number of the specified user. The main devices, sub devices, and wireless devices configured in the User Container can perform the Service-in Operation.
Page 229: Service-Out Feature
2.24.4 Smart Desk Features Operation for servicing User Container: A User Container: A in from Port N to Main device: 300 Main device: 300 User A (main device) Sub device: 310 Sub device: 310 Wireless device: 320 Wireless device: 320 [Port M] [Port N] [Port M]...
Page 230 2.24.4 Smart Desk Features Conditions • In the Service-out state, the language displayed on the terminal will be the same as the language of the system. • You can Service-out by entering the Service-out access code or password on a serviced-in device. •...
Page 231: Audible Tone Features
2.25 Audible Tone Features 2.25 Audible Tone Features 2.25.1 Dial Tone Description The following distinctive dial tones inform extensions about features activated on their extensions. Each dial tone type has two frequencies (e.g., dial tone 1A and dial tone 1B). Type Description Tone 1A/1B...
Page 232: Confirmation Tone
2.25.2 Confirmation Tone All dial tone patterns have a default (→ 6.2.1 Tones/Ring Tones). PC Programming Manual References 10.9 PBX Configuration—[2-9] System—System Options—Option 3 → Dial Tone—Distinctive Dial Tone → Dial Tone—Dial Tone for Extension → Dial Tone—Dial Tone for ARS 2.25.2 Confirmation Tone Description At the end of feature operations, the PBX confirms the success of the operation by sending a confirmation...
Page 233 2.25.2 Confirmation Tone Type Description Tone 4-2 Sent when moving from a three-party call to a two- party call. (e.g., Executive Busy Override, Conference, Privacy Release, Two-way Record.) Tone 5 Sent when a call is placed on hold (including Consultation Hold). Conditions •...
Page 234: Computer Telephony Integration (Cti) Features
• For details about specific CTI features, refer to the manual for your CTI application software. • When using a Panasonic TSP, refer to "Before Installing" in the KX-NSX Series TSP Installation Manual. Installation Manual References 4.5 Connection of Peripherals PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Dial Information (CTI)
Page 235 2.26.1 Computer Telephony Integration (CTI) 10.9 PBX Configuration—[2-9] System—System Options—Option 6 (CTI) Feature Manual...
Page 236: Cellular Phone Features
2.27 Cellular Phone Features 2.27 Cellular Phone Features 2.27.1 Cellular Phone Features—SUMMARY Description This PBX provides features to support the use of cellular phones and other outside destinations with the PBX. Calls can be forwarded from public device names to outside destinations such as cellular phones, and then answered as if the user was at an extension within the PBX.
Page 237: Miscellaneous Features
2.28 Miscellaneous Features 2.28 Miscellaneous Features 2.28.1 Background Music (BGM) Description A PT user can listen to BGM through the built-in speaker while on-hook and idle. The following audio sources are available for BGM: • External Music Source • Internal Music Source BGM—External: BGM can also be broadcast in the office through the external pagers, this can be turned on and off by an extension assigned as the manager.
Page 238: Outgoing Message (Ogm)
2.28.2 Outgoing Message (OGM) Operating Manual References 1.9.8 Turning on the Background Music (BGM) 2.1.4 Turning on the External Background Music (BGM) 2.28.2 Outgoing Message (OGM) Description An extension assigned as the manager (manager extension) can record outgoing messages (OGMs) for the following features: Feature Usage &...
Page 239 2.28.2 Outgoing Message (OGM) Record voice messages through the extension telephone. Transfer prerecorded voice messages from external sound source into the PBX via an external music port. • After recording messages, a manager extension can also play them back for confirmation. •...
Page 240: User Container
2.29 User Container 2.29 User Container Description The User Container feature allows you to easily configure the maintenance settings per user and provide services by linking the user to the device. By using this feature, you can easily use various features provided by in the PBX. •...
Page 241: User Container
2.29.1 User Container • Extension User Group＃１ belongs to tenant Group A, Call Pick Up Group #A, #B, and Paging Group #A, #B, and Extension User Group #2 belongs to tenant group B, Call pick Up Group #V, and Paging Group •...
Page 242 2.29.1 User Container Amount of Users and Device Resources The amount of User Containers supported by the KX-NSX1000/2000 of the NSX Series varies. Model Max. amount of integrable users NSX1000 1000 NSX2000 2000 Multiple devices can be registered to each User Container, however, because there is a limit on how much devices a system can integrate, not all User Containers can use various kinds of devices unblocked.
Page 243 2.29.1 User Container Name Product Number Grade Normal User AK (1 user) KX-NSUN001W Normal User Normal User AK (10 users) KX-NSUN010W Normal User Normal User AK (50 users) KX-NSUN050W Normal User Normal User AK (100 users) KX-NSUN100W Normal User Normal User AK (500 users) KX-NSUN500W Normal User Normal User AK (1 user)
Page 244: Individual User Information Management Of The Construction And Maintenance Personnel
2.29.1 User Container Device type Usable terminals Operating conditions Public device General fixed telephone/ Operates as cellular interlocking terminal of the main cellular phone device. The APT can only be integrated to the Expansion Gateway and Legacy Gateway multi-connected to the NSX1000/2000. •...
Page 245 2.29.1 User Container Data attribute Item User Information User Group Class of Service WebMC Language Admin Capability Type of User Main Device - Type Telephony Feature PT Display Language Flexible Button View/Edit for Wired Extension Edit User Information The system administrator can change the user information of the User Container during system operation.
Page 246 2.29.1 User Container 301 304 Main Mailbox 301 304 301 304 Automatically changes in Automatically changes response to the change in response to the user in the registered number number change Deleting a User The association with the sub device, settings used in order to use the public device, and the recording data in the UM mailbox will all be erased when deleting a user.
Page 247: Editing User Settings
2.29.1 User Container Service-out state Service-in state SEP.29 11:13AM MON Service-out PROG INFO RING MENU Service-in operation by Access Number • When target user of the configured settings of the User Container used by the System Manager is in use, the configurations will not be applied.
Page 248: Smart Desk Feature
2.29.2 Call Control Feature Mailbox Password Used as your mailbox password and when servicing in or out User PIN Used when log in to the User Portal Note The mailbox password of each user is the same as the User PIN, which can be configured and edited in the User Container.
Page 249 2.29.2 Call Control Feature When one of the devices registered to the user answers a call incoming on multiple devices, the incoming signal on the other devices will be stopped and only the device with which was responded will be able to speak with the outside party.
Page 250: Sub Device
2.29.2 Call Control Feature 2.29.2.2 Sub Device Description Standby • The display during standby mode shows the main extension number. Outbound call • Operations performed from a sub device are treated as if performed from the main device. Inbound call [Paralell ringing] –...
Page 251: Dss Console
2.29.2 Call Control Feature • Sub devices operate based on the COS of the main device and/or the settings of each terminal. Key settings (including PF key (One dial) and LCD data of self-labeling), or, specified priority calling/ specified wired calling also follow the device settings in main. Conditions •...
Page 252 2.29.2 Call Control Feature • The operations performed from a wireless device are treated as operations performed from a main device. The information shown when making a call from a wireless device (extension number/extension name, caller number/caller name) is in accordance with the user's caller information. Incoming call •...
Page 253: Public (Mobile Phone) Device
In addition to the Ring distribution method, Uniform Call Distribution (UCD) and Priority Hunting can also be selected. (→ 2.2.2.2 Group Call Distribution) Telephone Company ICD Group PBX-1 Private network PBX-2 (KX-NSX1000/2000) (KX-NSX1000/2000) ICD Group PBX-3 User Container (KX-NSX1000/2000) Main Device •...
Page 254 2.29.2 Call Control Feature Telephone Company PBX-1 Private network PBX-2 (KX-NSX1000/2000) (KX-NSX1000/2000) PBX-3 User Container (KX-NSX1000/2000) Main Device • • • Public Device 1 Public Device 2 PBX-4 Public Device 3 (KX-NSX1000/2000) Public Device 4 • A mobile number operating in a mobile network...
Page 255 2.29.2 Call Control Feature • Calls can be made to a public device (up to 4 devices) registered in the User Container by calling to the extension number registered to that Container. The outside line is acquired through the outside line acquisition method registered in the User Container, and automatically calls the relevant public device.
Page 256 2.29.2 Call Control Feature • Intercepting calls on a public device with other devices, and from other devices with a public device is not possible. For the operation criteria, see 2.29.2.2 Sub Device—Description—4. Call—[Setting data between devices]. [Call Waiting] • Sounds heard during a call (such as call waiting tones and hold alarms), are not sent to wireless public devices.
Page 257: Um (Mailbox)
2.29.2 Call Control Feature • The extension registered first in an ICD Group can program the Forward settings for trunk calls to up to 4 public devices through PT programming. Using this feature, an extension user can assign his cellular phone to ring with his PT, so that he can easily receive trunk calls even when not at his desk. Call Log •...
Page 258: Various Logs And Reports
2.29.2 Call Control Feature • All the devices of the users supporting automatic call recording are call recording compatible. Feature Manual References 3.1 Unified Messaging System Administration 2.29.2.7 Various Logs and Reports Description • The various logs of the sub devices, wireless devices, and public devices are stored as if from the main device.
Page 259 2.29.2 Call Control Feature → Can hear the confirmation tone • The CTI feature in the SIP terminal is partially limited. Consult your dealer for more information. Feature Manual References 2.26.1 Computer Telephony Integration (CTI) Installation Manual References 3.1.3 Using CTI Applications Feature Manual...
Page 260 2.29.2 Call Control Feature Feature Manual...
Page 261: Unified Messaging System
Section 3 Unified Messaging System Feature Manual...
Page 262: Unified Messaging System Administration
The following three types of users exist in the Unified Messaging system: • Subscriber Max 1608/KX-NSX1000, 2608/KX-NSX2000 A subscriber is an extension user who has a mailbox assigned to his extension. Subscribers can play back messages saved in their mailboxes, leave messages for other subscribers, record a message that is then sent to multiple parties (including outside parties), record greeting messages, and more.
Page 263 3.1.1 Unified Messaging System Overview the same way as voice messages and Fax messages that are stored in the mailbox can be managed and operated in the same way as voice messages, and can be viewed on a PC by via the IMAP client, output to the specified Fax machine, and be sent with an e-mail as an attachment.
Page 264: System Administration
3.1.2 System Administration exclusively for Two-way Recording. For example, if 2 UM ports are available and you reserve resources for 2 Two-way Recording sessions, both UM ports will be reserved for Two-way Recording, and the Unified Messaging system will not be available for other uses. Two-way Recording Incoming Call Port 1...
Page 265: Reserved
3.1.2 System Administration 3.1.2.2 Reserved 3.1.2.3 Password Administration Description Allows the System Administrator or System Manager to clear a subscriber password (so that a new one can be assigned). Operating Manual References Manager Operation 2.2.1 System Manager Features—Setting Up Mailboxes 3.1.2.4 System Backup/Restore Description Allows the System Administrator to back up or restore the following data as individual files: System Prompts,...
Page 266: System Reports
3.1.3 Fax Server 3.1.2.5 System Reports Description There are several System Reports available to the System Administrator to monitor operating status. The System Administrator can print or export the System Reports. Certain reports can be printed in tabular form or graph form. The following reports can be generated: •...
Page 267 3.1.3 Fax Server integrated. Received faxes can be saved in mailboxes and then forwarded, printed, downloaded, etc. Also, subscribers, the Message Manager, and the System Manager can send faxes. Each Fax board should be assigned virtual extension number, then assign pilot number for these FAX number. This mainly manages the FAX device connected to several sites and assigns the vacant FAX devices.
Page 268 3.1.3 Fax Server Method Explanation During playback of personal If a fax tone is detected while a subscriber’s personal message is message, or during message being played or while a message is being recorded, the fax can recording be received at that mailbox. If the sender leaves a voice message before sending the fax, the voice message is attached to the fax as a voice comment.
Page 269: System And Subscriber Features
3.2 System and Subscriber Features 3.2 System and Subscriber Features 3.2.1 System Features Description System management can be performed by the system manager and the message manager using an extension telephone, or by the System Administrator using Web Maintenance Console. An example of items which are programmed by the system manager include: •...
Page 270: Automatic Two-Way Recording For Manager
3.2.1 System Features Listen to all subscriber names and select the desired extension (→ 3.2.1.26 List All Names) Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on numbers dialled by callers. When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be heard by callers before the calls are transferred.
Page 271: Broadcasting Messages
3.2.1 System Features Conditions • KX-NSXU004 (Activation Key for Two-way Recording Control) is required to use this feature. One activation key is required for each UM group (i.e., site) where a mailbox has been specified as the recording destination for this feature. •...
Page 272: Call Services
3.2.1 System Features 3.2.1.6 Call Services Description Include a series of both incoming and outgoing call services. Incoming Call Services: Automated Attendant service, Voice Mail service, Interview service, Custom Service. Outgoing Call Services: Message Waiting Notification and External Message Delivery. PC Programming Manual References 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group →...
Page 273: Caller Id Screening
3.2.1 System Features Conditions • The Company Greetings will not be played for callers when calls are routed by this feature. PC Programming Manual References 23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing 3.2.1.9 Caller ID Screening Description Allows the Unified Messaging system to announce the name of the caller when transferring a call to an extension from a preprogrammed caller (e.g., "You have a call from [name of caller].").
Page 274: Class Of Service (Cos)
3.2.1 System Features 1.8.6 Other Features—Personal Caller Name Announcement Manager Operation 2.2.1 System Manager Features—Setting Class of Service (COS) Parameters 2.2.2 Message Manager Features—Recording Messages—To record system caller names 3.2.1.11 Class of Service (COS) Description Each mailbox is assigned a Class of Service (COS) that determines the set of services that are available to its subscriber.
Page 275: Company Name
3.2.1 System Features 3.2.1.13 Company Name Description Is used by External Message Delivery Service when the intended receiver enters the password incorrectly 3 times. The Unified Messaging system announces the Company Name so that the receiver realises what company placed the call to him or her. Operating Manual References Manager Operation 2.2.2 Message Manager Features—Recording Messages...
Page 276: Dialling By Name
3.2.1 System Features Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the System Administrator or the Message Manager, and can be recorded in multiple languages if needed. In total, a maximum of 200 Custom Services can be created. Calls can be handled by Custom Service by: •...
Page 277: Extension Group
3.2.1 System Features Operating Manual References Manager Operation 2.2.2 Message Manager Features—Recording an Emergency Greeting 3.2.1.18 Extension Group Description An Extension Group is a group of extensions that share a common mailbox. Extension Groups are created by the System Administrator. Each group has an Extension Group number. There are 20 group lists available, and each group list can have a maximum of 100 members.
Page 278: Holiday Service
3.2.1 System Features PC Programming Manual References 23.2 UM Configuration—[4-2] Service Settings—Parameters—Automated Attendant—Call Hold Mode 3.2.1.21 Holiday Service Description Allows the system to override the normal settings assigned for the appropriate trunk service or port service by playing a special holiday greeting. (e.g., "Happy New Year! Our office is closed today. If you wish to record a message, please press 1 now".) A maximum of 24 holidays can be programmed.
Page 279: Intercom Paging
3.2.1 System Features 3.2.1.24 Intercom Paging Description Allows callers to page subscribers when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling. The caller is briefly placed on hold while the system announces the page and until the subscriber answers the page.
Page 280: List All Names
3.2.1 System Features A subscriber with a logical extension has set Message Reception Mode to "Interview Mode". → 1.8.6 Other Features—Interview Mailbox—Message Reception Mode A subscriber transfers the caller to an interview mailbox. PC Programming Manual References 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Interview Mailbox Operating Manual References Subscriber Operation 1.8.6 Other Features—Interview Mailbox...
Page 281: Message Reception Mode
3.2.1 System Features 3.2.1.28 Message Reception Mode Description Determines whether incoming calls are directed to the subscriber’s regular mailbox or interview mailbox. This mode is effective for Incomplete Call Handling Service (when the subscriber’s line is busy, when the subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer destination of calls is set to a Logical Extension.
Page 282: Message Waiting Notification-Lamp
Conditions • In order to display the number of unplayed messages on the display: – A compatible Panasonic Proprietary Telephone with 6-line display must be used. – The subscriber must have his or her own extension. – The Message Manager’s extension number must be assigned as Operator 1 in Day Mode.
Page 283: Message Waiting Notification-Telephone Device
3.2.1 System Features PC Programming Manual References 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Notification Parameters—Message Waiting Lamp Operating Manual References Subscriber Operation 1.8.6 Other Features—Message Waiting Notification Manager Operation 2.2.2 Message Manager Features—Setting Up Message Waiting Notification 3.2.1.31 Message Waiting Notification—Telephone Device Description Automatically calls a preprogrammed telephone number when a subscriber has new messages (both voice and fax).
Page 284: Multilingual Service
3.2.1 System Features 2.2.2 Message Manager Features—Setting Up Message Waiting Notification 3.2.1.32 Multilingual Service Description Allows a maximum of 8 languages to be used for system prompts. The System Administrator can select 5 languages for the multilingual selection menu, and assign a key for each language in the menu. Callers can select the desired language by pressing the assigned key.
Page 285: Pin Call Routing
3.2.1 System Features Note • Operator 1 in day mode is automatically designated as the Message Manager and is assigned the extension number "0" or "9". This operator’s mailbox is the General Delivery Mailbox. • Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming Call Distribution Group).
Page 286: Play System Prompt After Personal Greeting
3.2.1 System Features 3.2.1.37 Play System Prompt After Personal Greeting Description Allows the Guidance for Recording message to be played for the caller after the Personal Greeting. The Guidance for Recording message instructs the caller how to terminate the call, access more features, and rerecord the message.
Page 287: Service Group
3.2.1 System Features 3.2.1.40 Service Group Description Is a group of parameters that determine how incoming calls will be handled. 384 per Tennnat group Service Groups can be configured; one Service Group can be assigned to each port and each trunk group. PC Programming Manual References 10.4 PBX Configuration—[2-4] System—Week Table 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group...
Page 288: Transfer Recall To A Mailbox
3.2.1 System Features 2.2.1 System Manager Features—Setting Class of Service (COS) Parameters 2.2.2 Message Manager Features—Recording Messages 3.2.1.43 Transfer Recall to a Mailbox Description If a call is transferred to an extension via the Automated Attendant (AA) service and the call is not answered within a preprogrammed Transfer Recall time, the call is redirected to the mailbox of the transfer destination extension.
Page 289: Voice Mail Service
3.2.2 Subscriber Features 3.2.1.19 Fax Service 3.2.1.25 Interview Service 3.2.1.44 Transfer to Mailbox 3.2.1.46 Voice Mail Service 3.2.1.46 Voice Mail Service Description Is a message recording service that allows callers to leave messages for subscribers. They can dial mailbox numbers directly or "spell" the name of the desired party using the dial keys on their telephones (→...
Page 290: Auto Receipt
3.2.2 Subscriber Features 3.2.2.1 Auto Receipt Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages. When the sent messages are received by a subscriber, the sender will receive a message announcing "(mailbox name/number) has received your message".
Page 291: Automatic Login
3.2.2 Subscriber Features 3.2.2.3 Automatic Login Description Allows subscribers and managers to log in to their mailbox directly without entering the mailbox number. A subscriber/manager can log in to his or her mailbox directly by: • dialling a Unified Messaging extension number directly from his or her extension. •...
Page 292: Bookmark
3.2.2 Subscriber Features Conditions • If there is more than one new message in the mailbox, it can be set whether or not messages will be played continuously without system prompts. → 21.1 UM Configuration—[2] Class of Service—Mailbox—Play New Messages Sequentially PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—Mailbox—Autoplay New Message 3.2.2.5 Bookmark...
Page 293: Call Transfer Status
3.2.2 Subscriber Features Feature Manual References 2.20.2 Absent Message 3.2.2.8 Call Transfer Status 3.2.2.18 Incomplete Call Handling Service 3.2.2.8 Call Transfer Status Description Allows subscribers to specify how the Unified Messaging system will handle calls to their individual extensions. Call Transfer Status options include: Call Blocking, Call Screening, Intercom Paging, Transfer to Mailbox, Transfer to Specified Telephone Number, and Custom Service.
Page 294: Delete Message Confirmation
3.2.2 Subscriber Features 3.2.2.11 Delete Message Confirmation Description It is possible to request confirmation from the subscriber before erasing a message left in the mailbox. When messages are deleted, they will be retained until the time specified in System Maintenance Start Time on the following day.
Page 295: Fax Cover Page
3.2.2 Subscriber Features PC Programming Manual References 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Mailbox Parameters 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—External MSG Delivery/Auto FWD/ Personal Custom Serv → External Message Delivery Active → External Message Delivery Prompt Mode 24.4 UM Configuration—[5-4] System Parameters—Parameters—External Message Delivery Operating Manual References Subscriber Operation 1.8.4 Sending Messages...
Page 296: Fax Driver
3.2.2 Subscriber Features PC Programming Manual References 24.4 UM Configuration—[5-4] System Parameters—Parameters—Fax Management—Fax Properties— Cover Page 3.2.2.15 Fax Driver Description Subscribers who install the fax printer driver can send faxes from their computer using the standard "print" function of an application. A link to where users can download the fax printer driver is provided in Web Maintenance Console.
Page 297: Incomplete Call Handling Service
3.2.2 Subscriber Features PC Programming Manual References 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Personal Distribution List 24.1 UM Configuration—[5-1] System Parameters—Mailbox Group Operating Manual References Subscriber Operation 1.8.4 Sending Messages—Personal Group Distribution Lists Manager Operation 2.2.1 System Manager Features—Broadcasting Messages 3.2.2.18 Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer.
Page 298: Mailbox
3.2.2 Subscriber Features Conditions • This feature is not available for ISDN extensions and SIP extensions. For more information about telephone types that support this feature, refer to the Operating Manual. • LCS Button A flexible button can be customised as the LCS button. •...
Page 299: Mailbox Capacity Warning
3.2.2 Subscriber Features 3.2.2.21 Mailbox Capacity Warning Description Allows the Unified Messaging system to alert subscribers when recording time for their mailboxes is running low. The warning announcement will be heard at the beginning of Subscriber’s Service. Conditions • If the setting is longer than the Mailbox Capacity Maximum Message Time, this feature is not available. PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—Mailbox →...
Page 300: Personal Custom Service
3.2.2 Subscriber Features 3.2.2.24 Personal Custom Service Description Allows a subscriber to use the following Custom Services in his or her Personal Greeting (Personal Custom Service): • Transfer to Mailbox • Transfer to Extension • Transfer to Voice Mail Service •...
Page 301: Private Message
3.2.2 Subscriber Features Personal Greeting for Caller ID Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers. Each greeting can be assigned to a maximum of 8 telephone numbers. Absent Message Greeting Allows subscribers to assign a personal greeting to each of the PBX’s absent messages.
Page 302: Remote Absent Message
3.2.2 Subscriber Features the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box. Message retention time is reset when a message is recovered. PC Programming Manual References 7.11 Utility—UM - System Maintenance—System Maintenance Start Time Operating Manual References Subscriber Operation 1.8.3 Message Playback and Related Features—Recovering Deleted Messages...
Page 303: Send To Fax Machine
3.2.2 Subscriber Features 21.1 UM Configuration—[2] Class of Service Operating Manual References Subscriber Operation 1.8.5 Transferring Calls—Remote Call Forwarding Manager Operation 2.2.1 System Manager Features—Setting Class of Service (COS) Parameters 2.2.2 Message Manager Features—Remote Call Forwarding Set 3.2.2.30 Send to Fax Machine Description Through the voice mail guidance, a subscriber can send received faxes to another destination.
Page 304: Timed Reminder Setting
3.2.2 Subscriber Features PC Programming Manual References 21.1 UM Configuration—[2] Class of Service—General Operating Manual References Subscriber Operation 1.8.2 Logging in to and Configuring Your Mailbox—Subscriber Tutorial (Easy Mailbox Configuration) Manager Operation 2.2.1 System Manager Features—Setting Class of Service (COS) Parameters 3.2.2.32 Timed Reminder Setting Description Allows a subscriber to set a Timed Reminder by following system prompts provided by the Unified...
Page 305: Two-Way Record/Two-Way Transfer
3.2.2 Subscriber Features PC Programming Manual References 20.1.1 UM Configuration—[1-2] Mailbox Settings—Basic Setting—Remote Call/Automatic Login/Direct Service → Auto Login Extension → Auto Login Extension Password Entry Requirement → Auto Login Caller ID 1, 2 → Auto Login Caller ID Password Entry Requirement →...
Page 306: Urgent Message
3.2.2 Subscriber Features • Two-way Record/Two-way Transfer Button A flexible button can be customised as the Two-way Record or the Two-way Transfer button. An extension number can be assigned to the Two-way Transfer button so that it can be used as a one-touch record button for the mailbox of the specified extension (One-touch Two-way Transfer Button).
Page 307: Voice Mail (Vm) Transfer Button
3.2.2 Subscriber Features 3.2.2.36 Voice Mail (VM) Transfer Button Description A subscriber can transfer a call to a mailbox of an extension by pressing the VM Transfer button and entering the number of the extension. The transferred caller can then leave a message in the mailbox. The VM Transfer button can also be used by extension users at other times, as follows: By pressing the VM Transfer button when the extension is idle, the extension’s mailbox is called and messages can be listened to.
Page 308 3.2.2 Subscriber Features • Voice prompts – Custom service – Mailbox group name – System caller name • Reports Administrators can view and clear the various types of reports. → 7.5.4 Utility—Report—UM View Reports Conditions • Subscribers must have a user ID and password to log in to Web Maintenance Console. •...
Page 309: E-Mail Client Integration Features
3.3 E-mail Client Integration Features 3.3 E-mail Client Integration Features 3.3.1 Integration with Microsoft Outlook Description Unified Messaging system integration with Microsoft Outlook allows subscribers to access the contents of ® ® their mailboxes through Microsoft Outlook in the same way they do e-mail. Voice and fax messages appear in subscribers’...
Page 310 3.3.2 IMAP Integration Conditions • KX-NSUN001, KX-NSUN010, KX-NSUN050, KX-NSUN100, KX-NSUN500 or KX-NSUM001, KX-NSUM010, KX-NSUM050, KX-NSUM100, KX-NSUM500 or KX-NSUA001, KX-NSUA010, KX-NSUA050, KX-NSUA100, KX-NSUA500 for IMAP Integration is required. • New voice messages and fax messages can be sent as attachments to e-mails to a separate e-mail account (→...
Page 311: Network Features
Section 4 Network Features Feature Manual...
Page 312: Public Network Features
4.1 Public Network Features 4.1 Public Network Features 4.1.1 SIP (Session Initiation Protocol) Trunk Description Through a V-SIPGW card, the PBX can connect to an Internet telephony service provided by an ITSP (Internet Telephony Service Provider). An ITSP provides its telephony service partly through the conventional telephone network (e.g., ISDN and Mobile), which is fee-based.
Page 313: Sip Server Failover
4.1.1 SIP (Session Initiation Protocol) Trunk PC Programming Manual References 9.9 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW128—Shelf Property 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW128—Port Property 4.1.1.1 SIP Server Failover Description When communicating with a SIP server (e.g., when the V-SIPGW card is in INS status, when sending periodic REGISTER requests), if the SIP server does not reply after sending the REGISTER/INVITE request, the REGISTER/INVITE request is sent again using one of the following methods.
Page 314: Integrated Services Digital Network (Isdn) Service Features
4.1.2 Integrated Services Digital Network (ISDN) Service Features 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW128—Port Property—Register—Registrar Server IP Address for Failover 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW128—Port Property—Option—Failover Timer(REGISTER) 4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.1 Integrated Services Digital Network (ISDN)—SUMMARY Description ISDN is a digital switching and transmission network. ISDN transmits voice, data, and image in digital format.
Page 315 4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Multiple Subscriber One ISDN port can support a maximum of 10 MSNs for routing Number (MSN) incoming calls. (P-MP only) → 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service Calling Line Identification Sends the caller’s telephone number to the network when Presentation (CLIP)
Page 316 4.1.2 Integrated Services Digital Network (ISDN) Service Features Service Description & Reference Three-party Conference Establishes a three-party conference call using the ISDN service (3PTY)—by ISDN of the telephone company. → 4.1.2.8 Three-party Conference (3PTY)—by ISDN Malicious Call An extension user can ask the telephone company to trace a Identification (MCID) malicious caller.
Page 317 4.1.2 Integrated Services Digital Network (ISDN) Service Features → 11.1.4 PBX Configuration—[3-1-4] Group—Trunk Group—Dialling Plan – the inter-digit timer expires. → 10.3 PBX Configuration—[2-3] System—Timers & Counters—Dial / IRNA / Recall / Tone—Dial— Extension Inter-digit • Some supplementary services are provided by the key protocol (→ 4.1.2.11 ISDN Service Access by Keypad Protocol).
Page 318: Calling/Connected Line Identification Presentation (Clip/Colp)
4.1.2 Integrated Services Digital Network (ISDN) Service Features Feature Manual References 4.3.4 QSIG Standard Features 4.1.2.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) Description Calling Line Identification Presentation (CLIP): The PBX can send a preprogrammed telephone number to the network when an extension user makes a call.
Page 319 4.1.2 Integrated Services Digital Network (ISDN) Service Features It is possible for each extension to restrict the sending of its telephone number to the network by pressing the CLIR button, COLR button, or entering the feature number. Conditions • The availability of this feature is dependent on the contract with the telephone company. •...
Page 320: Advice Of Charge (Aoc)
4.1.2 Integrated Services Digital Network (ISDN) Service Features 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Main—CLIP on ICD Group Button 8.1.1 Users—User Container—Add User/Edit User—User Information—Extension Number 8.2.1 Users—User's Device Settings—Device Settings → CLIP—CLIP ID → CLIP—CLIP on Extension/CO → CLIP—CLIR →...
Page 321: Call Forwarding (Cf)-By Isdn (P-Mp)
4.1.2 Integrated Services Digital Network (ISDN) Service Features 4.1.2.4 Call Forwarding (CF)—by ISDN (P-MP) Description An extension user can forward the incoming ISDN call to another outside party using the ISDN service of the telephone company, instead of the PBX feature, when the call is received through an ISDN line. Extension users can set the forward destination to the network on an MSN basis.
Page 322: Call Forwarding (Cf)-By Isdn (P-P)
4.1.2 Integrated Services Digital Network (ISDN) Service Features • The feature requires the MSN service. (→ 2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service) • COS programming determines the extensions that are able to use this feature. PC Programming Manual References 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—ISDN-FWD (MSN) Set / Cancel / Confirm 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings—CO &...
Page 323: Call Hold (Hold)-By Isdn
4.1.2 Integrated Services Digital Network (ISDN) Service Features Conditions • This feature complies with the following European Telecommunication Standard (ETS) specification: – ETS 300 207 Diversion supplementary service. • The availability of this feature is dependent on the contract with the telephone company. •...
Page 324: Call Transfer (Ct)-By Isdn
4.1.2 Integrated Services Digital Network (ISDN) Service Features 8.3.1 Users—User's Flexible Button—Wired Extension—Type 8.3.2 Users—User's Flexible Button—Portable Station—Type Feature Manual References 2.21.2 Flexible Buttons 4.1.2.7 Call Transfer (CT)—by ISDN Description An ISDN call can be transferred to an outside party using the ISDN service of the telephone company, instead of the PBX feature, without occupying a second ISDN line.
Page 325: Malicious Call Identification (Mcid)
4.1.2 Integrated Services Digital Network (ISDN) Service Features 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service— COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY Operating Manual References 1.4.5 Multiple Party Conversation 4.1.2.9 Malicious Call Identification (MCID) Description An extension user can ask the telephone company to trace a malicious caller during a call or while hearing reorder tone after the caller hangs up.
Page 326: Isdn Service Access By Keypad Protocol
4.1.2 Integrated Services Digital Network (ISDN) Service Features PC Programming Manual References 9.26 PBX Configuration—[1-1] Configuration—Slot—Port Property - BRI Port—Supplementary Service → Supplementary Service → CCBS Option 9.27 PBX Configuration—[1-1] Configuration—Slot—Port Property - PRI Port—Supplementary Service → COLP, CLIR, COLR, CNIP, CONP, CNIR, CONR, CF (Rerouting), CT, CCBS, AOC-D, AOC-E, E911, 3PTY →...
Page 327: Multi-Connection Networking
4.2 Multi-connection Networking 4.2 Multi-connection Networking 4.2.1 Multi-connection Networking Overview Description You can create a private IP network in the Multi connection Network. By integrating an existing PBX with the NSX Server Unit, many ways to expand the system will become available.
Page 328 4.2.1 Multi-connection Networking Overview An example of a Multi-connection Network configuration is shown below. You can perform maintenance on all the sites by logging on to the NSX Server. Site #2 IP Networking Expansion GW Site #1 Site #3 NSX Server Expansion GW Stacking Site #4...
Page 329 4.2.1 Multi-connection Networking Overview When setting up a PBX initially, the first step is to specify whether it is a NSX Server Unit or an Expansion Gateway. If a PBX is specified as a Slave unit, it automatically locates the NSX Server Unit if they are on the same LAN.
Page 330 4.2.1 Multi-connection Networking Overview Extension Number Extension Name Dixon In the COS settings, ensure that access to trunk group 3, as assigned in step 1, is not blocked for the selected COS (COS 2, as assigned in step 2), but is blocked for all other COS. →...
Page 331 4.2.1 Multi-connection Networking Overview Feature Operational permissions per site Failure information Not supported Compiled billing information Not supported Invoice information for the built-in hotel function Not supported External hotel application information Not supported Login/Logout information Not supported Wireless handover information Not supported Master password Supported...
Page 332 KX-NSXF007 (Activation Key for Expansion GW (NS)) is required for each PBX in the network to use this feature. • The types of PBXs that can be assigned as NSX Server Unit and Expansion Gateways are as follows: – NSX Server Unit: KX-NSX1000/2000 – Expansion Gateway KX-NS1000, KX-NS700, KX-NS500, KX-NS300 Feature Manual...
Page 333 4.2.1 Multi-connection Networking Overview CAUTION When changing from product version NS software to Expansion Gateway software, the existing product version NS software has to be version 004.22000 or higher. • A maximum of 31 Expansion Gateways can be registered to the NSX Server Unit. •...
Page 334 Legacy terminals, the DSP is essential during the configuration of Multi-connection. (KX-NS300/KX-NS500/KX-NS700 is not installed in the first implementation of DSP) • A DSP Card for NS series can be used with the KX-NSX1000/2000 models. Installation Manual References 2.1.1 System Configurations 6.4.1 Multi-connection Network...
Page 335: Network Type Comparison
4.2.2 Network Type Comparison PC Programming Manual References 10.1.1 PBX Configuration—[2-1-1] System—Date & Time—Date & Time Setting 10.1.2 PBX Configuration—[2-1-2] System—Date & Time—SNTP / Daylight Saving Feature Manual References 5.5.1 PC Programming 4.2.2 Network Type Comparison Description This section summarizes the main differences between the two methods for connecting PBXs over an IP network: Multi-connection networking and H.323 (VoIP) QSIG networking.
Page 336: Multi-Connection Networking Survivability
4.2.3 Multi-connection Networking Survivability An H.323 QSIG network is preferable if strict resource separation between sites is necessary. Although it is possible to reserve certain resources for certain extension users in a Multi-connection network, the default is to share resources. On the other hand, in a QSIG network, resources are not available to extension users of other PBXs without explicit programming.
Page 337 4.2.3 Multi-connection Networking Survivability Gateway type Applicable Remarks KX-NS300 Including when connecting to an Expansion Unit ü Simplified Isolated Mode Settings To use Simplified Isolation Mode, the operational settings of Simplified Isolation Mode need to be configured beforehand. The during normal operation (Normal Mode) of the EXP-GW, it operates on system data of the NSX, while it operates on system data specific for the used mode during Simplified Isolated Mode.
Page 338 4.2.3 Multi-connection Networking Survivability Model number Features Remarks KX-NSM102/108/116 IP outside line integration channel expansion KX-NSM201/205/210/220 IP Softphone, IP proprietary terminal integration KX-NSM501/505/510/520 IP proprietary terminal integration KX-NSM701/705/710/720 General-purpose SIP terminal integration KX-NSE201/205/210/220 IP-CS channel expansion KX-NSF990 VoIP/UM feature (only for KX-NS300) Only applicable for KX-NS300 Note: Only the VoIP feature can be used.
Page 339 4.2.3 Multi-connection Networking Survivability <Limitation of Simplified Isolated Mode operation> The new features of NSX series such as LDAP directory service are not supported for the EXP-GW. In addition, the following features are not available in the Simplified Isolated Mode. –...
Page 340 4.2.3 Multi-connection Networking Survivability • Firmware updates of various cards installed to the GW or Legacy GW can also be performed from the Web Console during Simplified Isolation Mode. • User management (adding, deleting, configuration) is disabled. However, INSTALLER Level IDs and Passwords can be configured. •...
Page 341: Private Network Features
4.3 Private Network Features 4.3 Private Network Features 4.3.1 TIE Line Service Description A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. Interface The following interfaces can be used to establish a private network: Interface Network Type VoIP (H.323)
Page 342 4.3.1 TIE Line Service [Example] PBX-1 PBX-2 PBX-3 TIE Line TIE Line Interface Interface Interface Interface Extn.1011 Extn.1012 Extn. 2011 Extn. 3011 Dials "3011". Dials "2011". Explanation: To use this method, it is necessary to change the first one or two digits of extension numbers of either PBX (e.g., 10XX for PBX-1, 20XX for PBX-2) to allow calls to be routed properly.
Page 343: Tie Line And Trunk Connection
4.3.1 TIE Line Service Extension 1012 of PBX-1 dials TIE line access number "7", PBX code "952", and extension number "1011". → Extension 1012 of PBX-1 is connected to extension 1011 of PBX-2. Case 2: Extension 1011 of PBX-1 dials TIE line access number "7", PBX code "953", and extension number "1011". →...
Page 344 4.3.1 TIE Line Service [Example] Telephone Company Trunk TIE Line Network PBX Code: 951 PBX Code: 952 PBX-1 PBX-2 Trunk TIE Line Interface Interface Forwarded/Transferred /Intercepted to 7-952-2011 Outside Caller Extn. 1011 Extn. 2011 Dials "123-4567". Explanation: An outside caller dials "123-4567". The call reaches the destination (extension 1011 of PBX-1), and the call is forwarded, transferred, or intercepted to extension "2011"...
Page 345 4.3.1 TIE Line Service <Extension Number Method (Access without PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "802-9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", trunk group number "02"...
Page 346 4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code)> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-9-211-4567"...
Page 347 4.3.1 TIE Line Service <Extension Number Method (Access without PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-2 PBX-1 9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn. 2011 (211-4567) Dials "9-211-4567". Explanation: Extension 1011 of PBX-1 dials the Idle Line Access number of PBX-1 "9"...
Page 348 4.3.1 TIE Line Service <PBX Code Method (Access with PBX Code) using ARS> Telephone Company Trunk Trunk 211-4567 TIE Line Network PBX-1 PBX-2 PBX Code 952 PBX Code 951 952-9-211-4567 TIE Line Interface Interface TRG 2 Outside Party Extn. 1011 Extn.
Page 349 4.3.1 TIE Line Service [Programming Example of PBX-2] Trunk Group No. COS No. Outgoing Call TRG of Incoming Call … TRG 1 TRG 2 TRG 3 COS 1 COS 2 COS 3 : Block [Example] <Extension Number Method (Access Without PBX Code)> Telephone Company Trunk 211-4567...
Page 350 4.3.1 TIE Line Service Case 1: Extension 1011 of PBX-1 dials the Trunk Group Access number of PBX-1 "8", TIE line trunk group number (TRG 2), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". The call is not connected to the outside party through PBX-2 because the COS of TRG 1 (COS 3) is blocked from accessing TRG 3 of PBX-2.
Page 351 4.3.1 TIE Line Service Extension 1012 of PBX-1 dials the TIE line access number "7", PBX code "952", verification code entry feature number, , verification code, verification code personal identification number (PIN), Idle Line Access number of PBX-2 "9", and the telephone number "211-4567". If the specified verification code applies COS 2 of PBX-2, the call is connected to the outside party through PBX-2, because COS 2 is not blocked from accessing TRG 3 of PBX-2.
Page 352 4.3.1 TIE Line Service Extension 1012 of PBX-1 dials the Idle Line Access number of PBX-1 "9", and the telephone number "211-4567". PBX-1 modifies the call (adds the verification code entry feature number, verification code and verification code PIN, and the Idle Line Access number of PBX-2 "9") and sends the call to PBX-2 through the TIE line (trunk group [TRG] 2) according to the ARS programming of PBX-1.
Page 353 4.3.1 TIE Line Service [Example] Telephone Company Forwarded/Transferred/ Intercepted to 211-4567 Trunk Trunk TIE Line Network PBX-2 PBX-1 PBX Code 952 PBX Code 951 952-1011 TIE Line Interface Interface Outside Party Extn. 1011 Extn. 1011 (211-4567) Dials "7-952-1011". Explanation: Extension 1011 of PBX-1 dials the TIE line access number "7", PBX code "952", and extension number "1011".
Page 354: Tie Line Programming
4.3.1 TIE Line Service [Example] Telephone Company Telephone Company (area code: 09) (area code: 01) Trunk Trunk Trunk 23-4567 Trunk TIE Line Network PBX-1 PBX-2 PBX-Code 951 PBX-Code 952 952-9-01-23-4567 TIE Line DISA Interface Interface TRG 2 Outside Caller Outside Party (23-4567) Dials "(DISA phone number)-9-01-23-...
Page 355 4.3.1 TIE Line Service Your PBX is PBX-1 and there are four PBXs in your TIE line network. To identify the trunk route as illustrated, you should make the following tables. Extension Number Method (Access without PBX Code) 10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Other PBX Extension—Dial TIE Line Network PBX-4 PBX-3...
Page 356 4.3.1 TIE Line Service → 17.1 PBX Configuration—[9-1] Private Network—TIE Table—Own PBX Code TIE Line Network PBX-4 PBX-3 PBX Code 953 PBX Code 954 Extn. xxxx Extn. xxxx b-2nd) 953#-xxxx 954#-xxxx If you dial: TRG 2 a) 7-952-xxxx b) 7-953-xxxx TRG 1 c) 7-954-xxxx a) 952-xxxx...
Page 357 4.3.1 TIE Line Service [Example] A TIE line call is sent to PBX-2 from PBX-1. If TIE Line Network the number sent from PBX-1 is an extension PBX-4 PBX-3 number of PBX-2 (e.g., 2011), the call will be received at extension Extn.
Page 358 4.3.1 TIE Line Service [Example] A TIE line call is sent to PBX-2 from PBX-1. TIE Line Network If the number sent PBX-4 PBX-3 from PBX-1 has the PBX Code 953 PBX Code 954 PBX code of PBX-2 "952", the call will be received at the Extn.
Page 359 4.3.1 TIE Line Service [Making a TIE Line Call from an Extension] A TIE line call is made as follows: PBX Code Method: 7-abc-xxxx Extension No. Method: dexx Is the dialled number identified as a TIE line access no. Not treated as or an other PBX extension no.
Page 360 4.3.1 TIE Line Service [Receiving a Call through a TIE Line] <Extension Number Method <PBX Code Method (Access without PBX Code)> (Access with PBX Code)> A call is received through a A call is received through a TIE line as follows: TIE line as follows: # 1021 ## 0511033...
Page 361 4.3.1 TIE Line Service • To establish a QSIG network (→ 4.3.4 QSIG Standard Features), each ISDN (QSIG) connection in a TIE line network must have the port on one PBX assigned as a master port, and the port on the other PBX assigned as a slave port.
Page 362: Common Extension Numbering For 2 Pbxs
4.3.2 Voice over Internet Protocol (VoIP) Network → DDI / DID / TIE / MSN 18.3 PBX Configuration—[10-3] CO & Incoming Call—DDI / DID Table—DDI / DID Destination—Day, Lunch, Break, Night 18.5 PBX Configuration—[10-5] CO & Incoming Call—Miscellaneous—Intercept—Routing to Operator - No Destination (Destination is not programmed.) 4.3.1.4 Common Extension Numbering for 2 PBXs Description...
Page 363 4.3.2 Voice over Internet Protocol (VoIP) Network [Example] Telephone Company TRG 1 PBX-1 PBX-2 Extn .1000 Extn .2000 Private IP V-IPGW V-IPGW Network Router Router Extn .1999 Extn .2999 TRG 2 Dials "2999". PBX-3 Extn .3000 V-IPGW Router Extn .3999 Required Programming •...
Page 364 4.3.2 Voice over Internet Protocol (VoIP) Network [Programming Example] Destination Leading No. IP Address 200.45.11.35 199.176.64.1 [Explanation] Calls are routed to the IP address of each V-IPGW/IP-GW card based on the leading number dialled. Automatic Rerouting of VoIP Calls to Public Trunks When a VoIP call cannot be completed successfully, the PBX can automatically attempt to make the call using a public trunk instead.
Page 365 4.3.2 Voice over Internet Protocol (VoIP) Network Telephone Company Telephone Company (area code: 012) (area code: 098) 012-345-1011 PBX-1 PBX-2 Private IP V-IPGW V-IPGW Extn.1000 (012-345-1011) Network Dials "9-012-345-1011" Explanation: An extension of PBX-1 dials the Idle Line Access number of PBX-1 "9" and telephone number "012-345-1011".
Page 366: Gateway Groups
4.3.2 Voice over Internet Protocol (VoIP) Network 4.3.2.1 Gateway Groups Description It is possible to automatically reroute outgoing VoIP calls according to preassigned gateway groups. A gateway device can be assigned a gateway group number based on its IP Address. When a call is made using a leading number allocated to a gateway group, it is routed to the lowest-numbered available device within that group.
Page 367: Call Distribution Port Group
4.3.2 Voice over Internet Protocol (VoIP) Network PBX B in Office B 2) Extn. 105 not found in PBX B Extn. 102 Extn. 202 V-IPGW Extn. 203 3) Rerouted 1) Extn. 105 dialled PBX A in Office A PBX C in Office C Extn.
Page 368 4.3.2 Voice over Internet Protocol (VoIP) Network - in order to assign ports to Call Distribution Port Groups. • Hunt Pattern Table - in order to programme a priority list of CDPG destinations for each leading number. [Programming Example of the CDPG Table] V-IPGW Card Number Port Number Call Distribution Port Group...
Page 369: Isdn Virtual Private Network (Isdn-Vpn)
4.3.3 ISDN Virtual Private Network (ISDN-VPN) 4.3.3 ISDN Virtual Private Network (ISDN-VPN) Description ISDN Virtual Private Network (ISDN-VPN) is a service provided by the telephone company. It uses an existing line as if it were a private line. There is no need to set up a private line or to lease a line from the telephone company.
Page 370: Qsig Standard Features
4.3.4 QSIG Standard Features [Quick Dialling Programming Example] Location No. Quick Dialling No. Desired No. Quick Dialling 01 2345 (extension no. of other PBX) 9-123-4321 (Public no. of extension 2345) Explanation: When an extension user dials "2345", he is connected to extension "2345" of other PBX whose public number is "123-4321".
Page 371 4.3.4 QSIG Standard Features Service Description & Reference Calling Line Identification Prevents the caller’s CLI being presented to the called party by Restriction (CLIR) the caller. → 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Connected Line Prevents COLP being sent by the answered party.
Page 372: Calling/Connected Line Identification Presentation (Clip/Colp) And Calling/Connected Name Identification Presentation (Cnip/Conp)-By Qsig
4.3.4 QSIG Standard Features 4.3.4.2 Calling/Connected Line Identification Presentation (CLIP/ COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP)—by QSIG Description Calling Line/Name Identification Presentation (CLIP/CNIP): The PBX can send a preprogrammed extension number and/or name to the QSIG network when an extension user makes a call.
Page 373: Call Forwarding (Cf)-By Qsig
4.3.4 QSIG Standard Features It is possible for each extension to restrict the sending of its extension name to the QSIG network. When CLIR is activated, CNIR becomes active automatically. When COLR is activated, CONR becomes active automatically. Conditions • These features comply with the following European Telecommunication Standard (ETS) specifications: –...
Page 374: Call Transfer (Ct)-By Qsig
4.3.4 QSIG Standard Features [Example] Extension 1000 of PBX-1 dials extension number "2000", and the call QSIG is sent to extension "2000" of PBX-2 through QSIG network. PBX-1 PBX-2 The call is forwarded to the forward Call to 2000 destination of trunk calls of extension 2000, which is extension "1001"...
Page 375 4.3.4 QSIG Standard Features If the same trunk group is used for the incoming call and the transferred call, the following situation will be possible. [Example] Extension 1000 of PBX-1 dials extension number "2000", and the call QSIG is sent to extension "2000" of PBX-2 through QSIG network.
Page 376: Completion Of Calls To Busy Subscriber (Ccbs)-By Qsig
4.3.4 QSIG Standard Features 4.3.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG Description If the call has been made to an extension in another PBX in QSIG network and the called party is busy, an extension user can set to receive callback ringing when the called party becomes free. When the user answers the callback ringing, that party’s number is automatically dialled.
Page 377: System Configuration And Administration Features
Section 5 System Configuration and Administration Features Feature Manual...
Page 378: System Configuration-System
5.1 System Configuration—System 5.1 System Configuration—System 5.1.1 Class of Service (COS) Description Each extension must belong to a Class of Service (COS). By assigning certain extensions to a COS, it is possible to control the behaviour and privileges of extension users (allowing or denying certain extensions access to various features, extensions, and trunks) depending on the duties appointed to them.
Page 379: Group
5.1.2 Group Extension users can temporarily use their own COS at another extension with a less-privileged COS to access features, extensions, or trunks that are normally inaccessible due to that extension’s COS. PC Programming Manual References 10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings 8.2 Users—User's Device Settings—COS Feature Manual References 3.2.1 System Features...
Page 380 5.1.2 Group [Example] Call Pickup Group 1 Call Pickup Group 2 Call Pickup Group 3 Extension Extension Extension Extension User Group 1 User Group 2 User Group 3 User Group 4 Extn. 100 Extn. 101 Extn. 102 Extn. 103 Extn. 104 Extn. 105 Extn.
Page 381 5.1.2 Group [Example] Incoming Call Incoming Call Distribution Group 1 Distribution Group 2 (Floating Extn. No. 601, (Floating Extn. No. 602, Name: Sales 1) Name: Sales 2) Extn. 103 Extn. 104 Extn. 105 Extn. 106 Extn. 107 Extn. 100 Extn. 101 Extn. 102 The number of digits for Floating Extn.
Page 382 5.1.2 Group Connection between devices in the same P2P group P2P Group 1 Connection between devices in different P2P groups P2P Group 2 P2P Group 1 non-P2P The PBX group assignment is used when an IP telephone establishes a call with a non-IP telephone (e.g., an SLT).
Page 383: Tenant Service
5.1.3 Tenant Service Feature Manual References 5.5.7 Floating Extension 6.1 Capacity of System Resources 5.1.3 Tenant Service Description This PBX can be shared with a certain number of tenants. Tenant Configuration Tenant Member The tenant members consist of extension user groups. One extension user group can belong to only one tenant.
Page 384 5.1.3 Tenant Service System Speed Tenant No. Operator ARS Mode Music Source Dialling Extended/ None System Tone Tenant Exclusive Floating extn. Extended/ BGM1 no. 200 Tenant Exclusive Follows the system assignment of the music source for the Music on Hold. →...
Page 385 5.1.3 Tenant Service The following features can be restricted based on the COS for each extension (not based on the tenant) by the Internal Call Block feature (→ 2.1.2.2 Internal Call Block): – Calling extensions or doorphone(s) in the restricted tenant(s) –...
Page 386: Time Service
5.1.4 Time Service Tenant 2: COS 3 and COS 4 Tenant 3: COS 5 and COS 6 Tenant-to-Tenant Call Block enables by the Internal Call Block feature. Tenant 1 (COS 1 and COS 2) can make calls to both Tenant 2 (COS 3 and COS 4) and Tenant 3 (COS 5 and COS 6) as well as Tenant 1.
Page 387 5.1.4 Time Service Type Description Automatic The PBX will switch mode according to the preprogrammed Time Table. Manual A manager, or preprogrammed extension on a COS basis can switch mode by dialling the feature number or pressing the Time Service button.
Page 388 5.1.4 Time Service COS for TRS/Barring and for Trunk Access Outgoing Message (OGM) for Timed Reminder (→ 2.24.3 Timed Reminder) Intercept time for Intercept Routing—No Answer (→ 2.1.1.6 Intercept Routing) and for DISA Intercept Routing—No Answer (→ 2.16.1 Direct Inward System Access (DISA)) Service group settings for voice mail (→...
Page 389 5.1.4 Time Service Light Pattern Status Day mode Red on Night mode Green on Lunch mode Slow green flashing Break mode Slow red flashing Holiday mode Note Any extension user (except extension users allowed to change the mode) can only check the current status on the display by pressing the Time Service button.
Page 390: Operator Features
5.1.5 Operator Features 8.3.2 Users—User's Flexible Button—Portable Station → Type → Parameter Selection (for Time Service) → Parameter Selection (for Time Service - Automatic/Manual) → Optional Parameter (or Ringing Tone Type Number) (for Time Service) Feature Manual References 2.6.6 Quick Dialling 2.7.1 Toll Restriction (TRS)/Call Barring (Barring) 2.21.2 Flexible Buttons 3.2.1 System Features...
Page 391: Manager Features
5.1.6 Manager Features PC Programming Manual References 10.2 PBX Configuration—[2-2] System—Operator & BGM—PBX Operator—Day, Lunch, Break, Night 14.6 PBX Configuration—[6-6] Feature—Tenant—Operator (Extension Number) Feature Manual References 5.1.3 Tenant Service 6.1 Capacity of System Resources Operating Manual References 1.2.1 Basic Calling 1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) 5.1.6 Manager Features Description...
Page 392 5.1.6 Manager Features Manager Feature Description & Reference Password Outgoing Message (OGM) Records and plays back outgoing Not required messages (OGMs). → 2.28.2 Outgoing Message (OGM) Time Service Switches the time mode (day/lunch/break/ Not required night) manually. → 5.1.4 Time Service BGM—External Sets the External BGM on and off.
Page 393: System Configuration-Extensions
5.2 System Configuration—Extensions 5.2 System Configuration—Extensions 5.2.1 IP Proprietary Telephone (IP-PT) Description IP Proprietary Telephones (IP-PTs) are telephones that make and receive calls using IP and that connect to the PBX over a LAN. Except for their use of IP, they function almost identically to traditional proprietary telephones.
Page 394: Sip (Session Initiation Protocol) Extension
Internet Protocol (IP). For information about SIP extension compatibility with feature numbers, see 5.5.6 Flexible Numbering/Fixed Numbering. For information about Panasonic SIP phones (P-SIP), see 5.2.2.2 Panasonic SIP Phones (P-SIP). Below are the features supported by SIP extensions: •...
Page 395 5.2.2 SIP (Session Initiation Protocol) Extension • Data Line Security (→ 2.11.5 Data Line Security) • Dial Information (CTI) (→ 2.26.1 Computer Telephony Integration (CTI)) • Direct Inward System Access (DISA) (→ 2.16.1 Direct Inward System Access (DISA)) • Door Open (→ 2.18.2 Door Open) •...
Page 396: Simple Remote Connection
Description Using the Built-in Media Relay Gateway Using the Built-in Media Relay Gateway feature, KX-NT500 series IP-PTs, Panasonic IP-Softphones and KX-NS0154 IP-CSs can be connected to a remote location without an additional device, such as an SBC (Session Border Controller). These devices can be registered to the remote location after configuring the Built-in Media Relay Gateway.
Page 397: Panasonic Sip Phones (P-Sip)
9.18 PBX Configuration—[1-1] Configuration—Slot—V-SIPEXT128—Port Property—Remote Place 9.20 PBX Configuration—[1-1] Configuration—Slot—V-IPCS16—Port Property—Remote Place 5.2.2.2 Panasonic SIP Phones (P-SIP) Description Panasonic SIP phones (P-SIP) have the following characteristics. • P-SIP phones offer the same features as general SIP phones. • P-SIP phones are registered and de-registered to/from the PBX in the same way as general SIP phones.
Page 398: Peer-To-Peer (P2P) Connection
5.2.3 Peer-to-Peer (P2P) Connection Depending on the registration status of the wireless handsets, up to 8 activation keys for IP-PT/P-SIP may be required. • P-SIP phones are counted as general SIP phones and, therefore, are included in the maximum capacity for general SIP phones.
Page 399 5.2.3 Peer-to-Peer (P2P) Connection • For General SIP and P-SIP SIP extensions, the priority of the codec that will be used can be specified via the telephone itself. • For non-peer-to-peer calls via the DSP card, calls cannot be made or received when all of the card’s resources are being used.
Page 400: Portable Station (Ps) Features
5.2.4 Portable Station (PS) Features • In an environment where P2P communication between IP extensions and IP trunks is not allowed due to provider restrictions, set IP Extension - SIP Trunk P2P to disable, or assign different P2P group settings between callers.
Page 401: Ps Ring Group
5.2.4 Portable Station (PS) Features While a call is ringing at the PS. In a stacking connection, the CSs are connected to different PBXs. (→ 5.3.1 Stacking Connection) Handover: Interface Calls will not be disconnected. However, Handover is not available in any of the following cases: When the new (Handover) CS is busy.
Page 402 5.2.4 Portable Station (PS) Features PS Ring Group 01 PS Ring Group 02 PS Ring Group 03 Floating Extn. No. Group Name Sales 1 Sales 2 Sales 3 Incoming Trunk Call Called Party’s Name/ Caller’s Name/ Caller’s Name/ Information Display Number Number Number...
Page 403 5.2.4 Portable Station (PS) Features There are two methods to call multiple PSs simultaneously using the floating extension number assigned to the following groups: Method Assignment Merit Demerit Incoming Call Assign all desired PSs to All PS users in the The CS may often be Distribution Group one incoming call...
Page 404: Ps Directory
5.2.4 Portable Station (PS) Features PS Ring Group Log-out Incoming Call Distribution Group PS Ring Group Log-in Log-out Log-in • When the PS ring group is called using the floating extension number, the group becomes busy to other callers using the floating extension number. However, the individual group members may be called directly using their extension number.
Page 405: Ps Feature Buttons
5.2.5 ISDN Extension Features Type Description Shortcut Directory Accesses a feature by selecting from a private directory of feature names and numbers. Quick Dialling Makes a call or accesses a feature easily by selecting from a private directory of names and numbers. PC Programming Manual References 8.1.1 Users—User Container—Add User/Edit User—User Information—Display Name 14.1 PBX Configuration—[6-1] Feature—System Speed Dial...
Page 406 5.2.5 ISDN Extension Features [Example] Extn. No.: 1234 ISDN Port for EXTN. (P-MP) 1234: Up to eight terminals can be connected to the port and receive a call simultaneously. (1234) (1234) (1234) Extn. No.: 13X (MSN) 131–139: ISDN Port for Up to eight terminals EXTN.
Page 407: Ip-Cs (Kx-Ns0154)
5.2.6 IP-CS (KX-NS0154) 5.2.6 IP-CS (KX-NS0154) Description The KX-NS0154 is an IP-CS that supports many network features supported by IP-PTs. It also supports 2 types of signal synchronisation. Easy Setup This IP-CS can be automatically registered to the PBX by connecting it to the network. For details, refer to "5.9.1 Registering IP Telephones"...
Page 408 5.2.6 IP-CS (KX-NS0154) • To enable easy setup, LLDP is supported by IP-CSs (KX-NS0154 only). If this feature causes network congestion, it can be disabled. • Only KX-NS0154 IP-CSs support LAN synchronisation. • Even in LAN synchronisation, it is possible to also use air synchronisation. However, this is only possible between KX-NS0154 IP-CSs.
Page 409: Legacy Device Connection
5.3 Legacy Device Connection 5.3 Legacy Device Connection 5.3.1 Stacking Connection Description KX-TDA600/620, KX-TDE600/620, KX-TDA100D and KX-NS series PBXs can be connected to a KX-NSX Series PBX via a stacking connection and used to connect telephones, devices, and trunks that are not natively compatible with the KX-NSX Series.
Page 410 5.3.2 Trunk Adaptor Connection • The SIP trunk authentication ID and the authentication ID of the IP interface on the Trunk Adaptor must be the same. • The channel attribute of SIP trunks connecting to a Trunk Adaptor must be set to Basic channel. PC Programming Manual References 9.11 PBX Configuration—[1-1] Configuration—Slot—V-SIPGW128—Port Property—Programming Port Properties—Trunk Adaptor...
Page 411: E-Mail Notification Features
5.4 E-mail Notification Features 5.4 E-mail Notification Features 5.4.1 E-mail Notification for Extension Users Description An e-mail can be sent to extension users, notifying them of events such as when they receive a new voice message. Notifications can be sent for the following events: •...
Page 412: E-Mail Notification Of Sensor Alarm
5.4.3 E-mail Notification of Sensor Alarm Event Details System alarm An e-mail is sent to users registered as an administrator, and to up to two additional e-mail addresses. Reported alarm information includes the following • Error message which is detected by the KX-NSX main unit •...
Page 413: E-Mail Notification For Manager
5.4.4 E-mail Notification for Manager 13.5 PBX Configuration—[5-5] Optional Device—External Sensor—Sensor Alarm—Email notification – E-mail address 13.5 PBX Configuration—[5-5] Optional Device—External Sensor—Sensor Alarm—Email Address – Comment for e-mail 13.5 PBX Configuration—[5-5] Optional Device—External Sensor—Sensor Alarm—Email Comment PC Programming Manual References 13.5 PBX Configuration—[5-5] Optional Device—External Sensor Feature Manual References 2.18.3 External Sensor...
Page 414: System Data Control
For dealers and system installers User For on-site managers (Administrator) User (User) For end users KX-NSX1000: 1000 KX-NSX2000: 2000 Conditions • Each account is assigned a password that is required to log in. • Users can be added using the Add User Wizard.
Page 415: Pt Programming
5.5.2 PT Programming 5.5.2 PT Programming Description A PT user can perform the following programming: Personal Programming: Customising the extension according to his needs. Manager Programming: Customising specified frequently changing items (e.g., Charge Management and Remote Extension Dial Lock). Conditions •...
Page 416 5.5.3 DSP Resource Usage • Accessing the Unified Messaging system (including recording calls) • OGM playback • Echo canceller (for trunk-to-trunk analogue calls) For IP extension and trunk calls, the number of required resources differs depending on the codec (G.711 or G.729) used.
Page 417 5.5.3 DSP Resource Usage A conference requires additional resources, Y, for handling the multiple voice channels. Also, in standard two-way conversations, analogue lines generally do not require any DSP resources, but in a conference they do. In addition, IP trunks in a conference require additional DSP resources. For this example, then, the number of required resources is X + X + X + X + Y + Z + W.
Page 418 5.5.3 DSP Resource Usage [DSP usage graph] • The most recent 30 days of DSP usage is recorded. • The scale of the graph can be set to 1-hour, 4-hour, or 24-hour intervals. • The maximum value of the vertical axis is the maximum recorded DSP usage value, and not the available DSP resource capacity.
Page 419: Dsp Resource Reservation
5.5.3 DSP Resource Usage 5.5.3.1 DSP Resource Reservation Description A number of resources can be reserved for particular features or services to guarantee a minimum level of service. Resources reserved for a particular service (e.g., conferencing) cannot be used for another service (e.g., Unified Messaging).
Page 420: Dsp Resource Advisor
5.5.3 DSP Resource Usage If the PBX’s resources are reserved as shown in the example above, the resources required to meet the numbers of operations listed in the "Minimum performance" column are guaranteed to be available. Note, however, that for an operation such as a conference call, DSP resources are required for each individual conference party in addition to the resources required for the conference trunk itself.
Page 421 5.5.3 DSP Resource Usage Two-way Recording also requires a conference trunk. For an example of the required DSP resources, see 5.5.3 DSP Resource Usage. Example 1: Small Office In a small office (e.g., 32 employees), the necessary number of trunks and extensions is likely to be relatively small.
Page 422: Automatic Setup
5.5.4 Automatic Setup PC Programming Manual References 9.5.1 PBX Configuration—[1-1] Configuration—Slot—Site Property—Main—DSP Conference—DSP Conference Priority 9.33 PBX Configuration—[1-5] Configuration—DSP Resource 5.5.4 Automatic Setup Description There are two automatic setup features as follows: Automatic ISDN Configuration Automatic Time Adjustment Automatic ISDN Configuration The ISDN (BRI) port configuration can be set automatically through system programming.
Page 423: Dynamic Host Configuration Protocol (Dhcp) Server
5.5.5 Dynamic Host Configuration Protocol (DHCP) Server Conditions [General] • Through system programming, it is possible to specify NTP, ISDN, or neither method as the selected method of automatic time adjustment. • SMDR will record the call information using the PBX clock so that the recording time will be overlapped at the end of summer time.
Page 424 5.5.6 Flexible Numbering/Fixed Numbering Fixed Numbering (available while dialling or talking) Flexible Numbering (available while a dial tone is heard) Extension numbers and feature numbers which are available while a dial tone is heard can be customised for easy use. The numbers must not conflict. It is also possible to use the default settings shown in the following table.
Page 425 5.5.6 Flexible Numbering/Fixed Numbering Default When 3-digit When 4-digit Feature numbers are numbers are selected selected Extension Numbering Scheme 17—Leading Number None 26/36 Extension Numbering Scheme 18—Leading Number None 27/37 Extension Numbering Scheme 19—Leading Number None 28/38 Extension Numbering Scheme 20—Leading Number None 29/39 Extension Numbering Scheme 21—Leading Number...
Page 426 5.5.6 Flexible Numbering/Fixed Numbering Feature Default Directed Call Pickup TAFAS—Calls through an External Pager Group Paging answer Automatic Callback Busy cancel/CCBS cancel User Remote Operation/Walking COS/Verification Code Entry Account Code Entry Call Hold/Call Hold Retrieve Call Hold Retrieve—Specified with a Holding Extension Number Call Park/Call Park Retrieve *1*2 Call Hold Retrieve—Specified with a Held Trunk Number...
Page 427 5.5.6 Flexible Numbering/Fixed Numbering Feature Default Data Line Security set/cancel Manual Call Waiting for Extension Call off/BSS/OHCA/Whisper OHCA Automatic Call Waiting set/cancel Executive Busy Override Deny set/cancel Not Ready Mode on/off Log-in/Log-out Incoming Call Queue Monitor Hot Line programme/set/cancel Absent Message set/cancel BGM set/cancel Remote Wake-up Call Timed Reminder set/cancel...
Page 428 5.5.6 Flexible Numbering/Fixed Numbering The features which are available while dialling or talking have fixed numbers as shown in the following table: [Fixed Numbering Table (available while dialling or talking)] Feature Fixed Numbering Pulse to Tone Conversion Conference Door Open SIP extension users can use these feature numbers except Parallel Telephone Mode, incoming call queue monitor, BGM Set/ Cancel, Timed Reminder.
Page 429: Floating Extension
5.5.7 Floating Extension – BGM set/cancel – Timed Reminder • SIP extension users cannot use the following features: – Parallel Telephone (Ring) Mode set/cancel – Outgoing Message (OGM) playback/record/clear – TAFAS—Calls through an External Pager – Call Hold/Call Hold Retrieve –...
Page 430: Software Upgrading
5.5.8 Software Upgrading Resource Description Default Device External Pager Used as the destination for TAFAS feature. 600 or 6000 (→ 2.17.2 Trunk Answer From Any Station (TAFAS)) Outgoing Message Used to send messages for DISA feature. 536–599 or (OGM) (→ 2.16.1 Direct Inward System Access 58 + two-digit (DISA)) number...
Page 431 Gateways can be transferred from the Master unit. Only available for certain PSs. Only Panasonic telephones are supported. For details about a specific telephone, refer to the telephone’s documentation. PS Air Download The firmware of certain PSs can be updated via an IP-CS. The following equipment supports this feature: •...
Page 432: Fault Recovery/Diagnostics
5.6 Fault Recovery/Diagnostics 5.6 Fault Recovery/Diagnostics 5.6.1 Reserved 5.6.2 Power Failure Restart Description When turning the electricity back on, the PBX restarts the stored data automatically and the PBX will record the event (System Restart) in the error log. Conditions •...
Page 433: Simple Network Management Protocol (Snmp) System Monitor
5.6.4 Simple Network Management Protocol (SNMP) System Monitor A flexible button can be customised as the System Alarm button. • The alarm information will be recorded on SMDR, if enabled through system programming. • The PBX can be automatically diagnosed at a preprogrammed time every day. Installation Manual References 7.1.5 Troubleshooting by Error Log 6.4.2 Multi-connection Networking Survivability...
Page 434 5.6.4 Simple Network Management Protocol (SNMP) System Monitor Sends Information Manager TRAP Implementation The PBX will send the two types of TRAP as follows: Type TRAP Name Description Standard TRAP coldStart Information is sent after turning on the power of the PBX or resetting the PBX.
Page 435: Dynamic Host Configuration Protocol (Dhcp) Assignment
5.6.5 Dynamic Host Configuration Protocol (DHCP) Assignment 5.6.5 Dynamic Host Configuration Protocol (DHCP) Assignment Description It is possible to assign this PBX as a Dynamic Host Configuration Protocol (DHCP) client, allowing IP addresses to be received from a DHCP server over a LAN. Conditions •...
Page 436 5.6.7 System Monitoring • Acquisition by MIB The monitoring status of the target items can be acquired from the Management Information Bases (MIBs). (→ 5.6.4 Simple Network Management Protocol (SNMP) System Monitor) • Alarm Notification If the target item is in a congested state, it is recorded in the Syslog, alarm notification will be performed. (→...
Page 437: Appendix
Section 6 Appendix Feature Manual...
Page 438: Capacity Of System Resources
6.1 Capacity of System Resources 6.1 Capacity of System Resources System Item Capacity Absent Message—Extension 1 × 16 characters Absent Message—System 8 × 16 characters Call Park Zone System/100, 100 for each tenant Conference 3-32 parties per conference 256 parties total per KX-NSX series PBX DID/DDI Table 32 digits, 7000 entries Extension number...
Page 439 6.1 Capacity of System Resources Dialling Item Capacity Emergency Call 32 digits, 20 entries Hot Line 32 digits Key Pad Protocol Dial (ISDN Service 32 digits Access) Personal Speed Dialling 32 digits, 100 entries/extn. Quick Dialling 8 digits, System 3000 + 1000/Tenant Redial 32 digits System Speed Dialling...
Page 440 Incoming Call Log 100 records/user 20,000 records/system Incoming Call Log—PS + Incoming Call 10240 records/system Distribution Group Message Waiting—PS + Incoming Call KX-NSX1000: 1000 Distribution Group KX-NSX2000: 2000 Message Waiting—PT + SLT KX-NSX1000: 1000 KX-NSX2000: 2000 Outgoing Message (OGM) Item...
Page 441 6.1 Capacity of System Resources Unified Messaging Maximum capacity ITEM NSX1000 NSX2000 Note Number of Users 1,000 2,000 1 user always owns 1 mailbox (Number of general mailboxes) Total number of UM mail boxes 1,608 2,608 Maximum number of users + number of ICDG + Tenant management + automatic 2WAY recording...
Page 442: Call Center
Auto 2way Rec Manager Number of Call log for ACD report 1200000 Web Maintenance Console Accounts Item Capacity Users (User) KX-NSX1000: 1000 Accounts KX-NSX2000: 2000 Accounts Users (Administrator) 128 Accounts Installer 1 account Password (all account types) 4 – 16 characters The total number of administrator and user accounts combined cannot exceed Uses(User) maximum Accounts.
Page 443: Tones/Ring Tones
6.2 Tones/Ring Tones 6.2 Tones/Ring Tones 6.2.1 Tones/Ring Tones Tone Patterns (Default) Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Confirmation Tone 5 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2...
Page 444 6.2.1 Tones/Ring Tones Tone Patterns (Default) 15 s Hold Alarm Tone Call Waiting Tone 1 Call Waiting Tone 2 Ring Tone Patterns (Default)* Single Double Triple S-Double * The duration of a ring tone may vary by country/area. Feature Manual...
Page 445: Features That Require Activation Keys
6.3 Features that Require Activation Keys 6.3 Features that Require Activation Keys Feature Required Activation Keys Announces queuing status (number of calls in the waiting Activation Key for Call center Enhanced queue/number of calls in the waiting queue and estimated Feature waiting time) (KX-NSXF002 or KX-NSXF021)
Page 446 6.3 Features that Require Activation Keys Feature Required Activation Keys IMAP Integration Activation Key for Unified Messaging E- (→ 3.3.2 IMAP Integration) mail Notification (KX-NSUN001, KX-NSUN010, KX-NSUN050, KX-NSUN100, KX-NSUN500 or KX-NSUM001, KX-NSUM010, KX-NSUM050, KX-NSUM100, KX-NSUM500 or KX-NSUA001, KX-NSUA010, KX-NSUA050, KX-NSUA100, KX-NSUA500) System Speed Dial External Activation Key for LDAP...
Page 447: Supported Management Information Base (Mib) Table
6.4 Supported Management Information Base (MIB) Table 6.4 Supported Management Information Base (MIB) Table System Group (1.3.6.1.2.1.1) Object ID Item Description sysDescr Information of Hardware type and Software version of the Device. sysObjectID Object identifier of this product. sysUpTime Elapsed time since the system was restarted. sysContact Device Administrator.
Page 448 6.4 Supported Management Information Base (MIB) Table Object ID Item Description 2.1.17 ifOutUcastPkts The number of Unicast Packets which are received from upper protocol. 2.1.18 ifOutNUcastPkts The number of Non Unicast Packets which are received from upper protocol. 2.1.21 ifOutQLen The length of the output packet queue (in packets).
Page 449 6.4 Supported Management Information Base (MIB) Table Object ID Item Description 20.1.3 IpAdEntNetMask The Subnet Mask associated with IP address. 20.1.4 ipAdEntBcastAddr Broadcast Address Value associated with IP Address. 20.1.5 IpAdEntReasmMaxSiz The maximum number of bytes of a datagram which can be sent by this IP address ipRouteTable Management table of IP routing information...
Page 450 6.4 Supported Management Information Base (MIB) Table ICMP Group (1.3.6.1.2.1.5) Object ID Item Description cmpInMsgs The total number of ICMP messages received (excluded, with error). icmpInErrors The total number of ICMP messages received which contained error. icmpInDestUnreachs The total number of received ICMP unreachable messages icmpInTimeExcds The total number of received ICMP overtime messages icmpInParmProbs...
Page 451 6.4 Supported Management Information Base (MIB) Table Object ID Item Description tcpRtoMin Minimum value permitted for retransmission timeout (in milliseconds). tcpRtoMax Maximum value permitted for retransmission timeout (in milliseconds). tcpMaxConn Maximum number of TCP connections which can be supported. tcpActiveOpens The total number of Active open TCP connections.
Page 452 6.4 Supported Management Information Base (MIB) Table Object ID Item Description 5.1.2 udpLocalPort Local port number of the connection waiting on the UDP datagram The same as ppp SNMP Group (1.3.6.1.2.1.11) Object ID Item Description snmpInPkts The total number of SNMP messages received. snmpOutPkts The total number of SNMP messages sent.
Page 453 6.4 Supported Management Information Base (MIB) Table Object ID Item Description snmpOutGetNexts Total number of sent Get-Nexts snmpOutSetRequests Total number of sent Set-Requests snmpOutGetResponse The total number of GetResponse sent. snmpOutTraps The total number of TRAP sent. snmpEnableAuthenTra Indicates whether the SNMP agent process is permitted to generate authentication failure traps.
Page 454 Number of received_unknown protocol packets 19.i ifOutDiscards Number of sent_discarded packets 20.i ifOutError Number of sent_error packets Internal Storage Service Life (Panasonic Original) 1.3.6.1.4.1.258.601.4 Object ID Item Description panaPbxDsklife1 Storage service life indicator of storage 1 of the slave The index value is indicated by the numbers 0-100.
Page 455 Note 1.3.6.1.2.1.7 Object ID Item Description udpEndpointProcess UDP port monitoring by the monitoring server (Zabbix) as described in network maintenance Feature Manual...
Page 456 Web Site: http://www.panasonic.com/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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Kx-nsx2000

Panasonic KX-NSX1000 Manual

1 For Your Safety

2 Call Handling Features

3 Unified Messaging System

4 Network Features

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