Related Manuals for Dell OptiPlex 3020–Mini Tower
Summary of Contents for Dell OptiPlex 3020–Mini Tower
- Page 1 Dell OptiPlex 3020–Mini Tower Owner's Manual Regulatory Model: D15M Regulatory Type: D15M001...
- Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth ® word mark is a registered trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is ® under license. Wi-Fi is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc.
-
Page 3: Table Of Contents
Contents 1 Working on Your Computer.................5 .....................5 Before Working Inside Your Computer ......................6 Turning Off Your Computer ....................6 After Working Inside Your Computer 2 Removing and Installing Components..............9 ........................9 Recommended Tools ..........................9 System Overview ..........................9 Inside view ........................ - Page 4 Deleting or Changing an Existing System and/or Setup Password ....................45 Disabling a System Password 4 Diagnostics......................47 ............47 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer..............49 ........................49 Power LED Diagnostics ............................50 Beep Code ..........................50 Error Messages 6 Technical Specifications..................55 7 Contacting Dell....................59...
-
Page 5: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 6: Turning Off Your Computer
Disconnect all network cables from the computer. Disconnect your computer and all attached devices from their electrical outlets. Press and hold the power button while the computer is unplugged to ground the system board. Remove the cover. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. - Page 7 Connect any telephone or network cables to your computer. Connect your computer and all attached devices to their electrical outlets. Turn on your computer. If required, verify that the computer works correctly by running the Dell Diagnostics.
-
Page 9: Removing And Installing Components
Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Mini Tower after the base cover has been removed. -
Page 10: Removing The Cover
front bezel speaker memory module system board optical drive front i/o panel coin cell CPU cooler system fan Removing the Cover Follow the procedures in Before Working Inside Your Computer . Remove the thumbscrews that secure the cover to the computer. Slide the cover from the computer. -
Page 11: Installing The Cover
Lift the cover upward to a 45–degree angle and remove it from the computer. Installing the Cover Place the cover on the computer. Slide the computer cover towards the front of the chassis until it is fully engaged. Tighten the thumbscrew in clockwise direction to secure the computer cover. After Working Inside Your Computer . -
Page 12: Removing The Intrusion Switch
Removing the Intrusion Switch Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) heatsink assembly Perform the following steps as shown in the illustration: a) Press the intrusion-switch cable [1]. b) Disconnect the intrusion-switch cable from the system board [2]. c) Slide the intrusion switch toward the bottom of the chassis and remove it from the computer Installing the Intrusion Switch Insert the intrusion-switch into the chassis rear and slide it outward to secure it. -
Page 13: Installing The Front Bezel
Installing the Front Bezel Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front. Push the bezel toward the computer to engage the front bezel retention clips until they click into place. Install the cover. -
Page 14: Installing The Expansion Card
Perform the following steps as shown in the illustration: a) Pull the release lever away from the expansion card until you release the securing tab from the dent in the card. [1]. b) Ease the card up and out of its connector and remove it from the computer. [2]. Installing the Expansion Card Insert the expansion card in the connector on the system board and press down until secured. -
Page 15: Memory Module Guidelines
Memory Module Guidelines To ensure optimal performance of your computer, observe the following general guidelines when configuring your system memory: • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. •... -
Page 16: Removing The Coin-Cell Battery
Removing the Coin-Cell Battery Before Working Inside Your Computer . Follow the procedures in Remove: a) cover b) expansion card(s) Press the release latch away from the battery to allow the battery to pop-up from the socket and lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery Place the coin cell battery in its slot on the system board and press until the release latch springs back into place and secures it. -
Page 17: Installing The Hard Drive
Flex the hard-drive bracket and remove the hard drive from the hard-drive bracket. Installing the Hard Drive Insert the hard drive into the hard-drive bracket. Press the securing brackets inward and slide the hard-drive bracket into the bay. Connect the data cable and the power cable to the back of the hard-drive. Install the: a) front bezel b) cover... -
Page 18: Installing The Optical Drive
Repeat steps 3 remove the second optical drive (if available). Installing the Optical Drive Push the optical drive from the front toward the back of the computer till it is secured by the optical-drive latch. Connect the data cable and power cable to the back of the optical drive. Install the front bezel. -
Page 19: Installing The Speaker
Installing the Speaker Slide the speaker downwards into its slot to secure it. Thread the speaker cable into the chassis clip and connect the speaker cable to the system board. Install the cover. After Working Inside Your Computer . Follow the procedures in Removing the Power Supply Before Working Inside Your Computer . - Page 20 Remove the screws that secure the power supply to the back of the computer. Perform the following steps as shown in the illustration: a) Push in on the blue release tab beside the power supply [1]. b) Slide the power supply towards the front of the computer [2]. c) Lift and remove the power supply out of the computer.
-
Page 21: Installing The Power Supply
Installing the Power Supply Place the power supply in the chassis and slide towards the back of the system to secure it. Tighten the screws to secure the power supply to the back of the computer. Connect the 4-pin and 8-pin power cables to the system board. Thread the power cables through the chassis clips. -
Page 22: Installing The Processor
Installing the Processor Insert the processor in the processor socket. Ensure the processor is properly seated. Lower the processor cover. Press the release lever down and then move it inward to secure it with the retention hook. Install: a) heat-sink assembly b) cover After Working Inside Your Computer . -
Page 23: Installing The System Fan
Installing the System Fan Place the system fan in the chassis. Pass the four grommets through the chassis and slide outward along the groove to secure in place. Connect the system-fan cable to the system board. Install the cover. After Working Inside Your Computer . Follow the procedures in Removing the Power Switch Follow the procedures in... - Page 24 Release the power-switch cable from the chassis clips. Perform the following steps as shown in the illustration: a) Press the clips on both side of the power switch to release it from the chassis [1]. b) Slide to remove the power switch along its cable from the computer [2].
-
Page 25: Installing The Power Switch
Installing the Power Switch Slide the power switch in through the front of the computer. Secure the power-switch cable to the chassis. Thread the power-switch cable into the chassis clips. Connect the power-switch cable to the system board. Install the: a) optical drive b) front bezel c) cover... - Page 26 Unthread and release the I/O Panel, data cable and USB data cable from the clip on the computer. Remove the screw that secures the I/O panel to the computer.
-
Page 27: Installing The I/O Panel
Release and pull the I/O panel along with its cable out of the computer. Installing the I/O Panel Insert the I/O panel into the slot on the chassis front. Slide the I/O panel towards the right of the computer to secure to the chassis. Tighten the screw to secure the I/O panel to the chassis. -
Page 28: System Board Components
After Working Inside Your Computer . Follow the procedures in System Board Components The following image displays the system board layout. SATA connectors processor socket password reset jumper cpu power connector front USB2.0 connector PS2 serial port connector internal USB connector cpu fan connector RTCRST reset jump memory connector... -
Page 29: Removing The System Board
Removing the System Board Before Working Inside Your Computer . Follow the procedures in Remove the: a) cover b) memory c) expansion card(s) d) heatsink assembly e) processor Disconnect all the cables connected to the system board. Perform the following steps as shown in the illustration: a) Disconnect the 8–pin power cable. - Page 30 Tilt the system board at 45–degrees, and then lift the system board out of the computer. Lift the system board out of the computer.
-
Page 31: Installing The System Board
Installing the System Board Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. Tighten the screws that secure the system board to the chassis. Connect the cables to the system board. Install all the cables: a) processor b) heatsink assembly... -
Page 33: System Setup
Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •... -
Page 34: System Setup Options
Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. - Page 35 Option Description – UEFI Advanced Boot Options Allows you to Enable Legacy Option ROMs • Enabled (Default) Date/Time Allows you to set the date and time. The changes to the system date and time takes effect immediately. Table 3. System Configuration Option Description Integrated NIC...
- Page 36 Option Description part of the SMART (Self Monitoring Analysis and Reporting Technology) specification. • Enable SMART Reporting - This option is disabled by default. USB Configuration Allows you to enable or disable the internal USB configuration. The options are: • Enable Boot Support •...
- Page 37 Option Description • Enter the new password • Confirm the new password Enable strong password - This option is disabled by default. Strong Password Password This field controls the minimum and maximum number of characters allowed Configuration for the admin and system passwords. •...
- Page 38 Option Description • Enable CPU XD Support - This option is enabled by default. Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set. • Enable Admin Setup Lockout - This option is not set by default. HDD Protection Allows you to enable or disable the HDD Protection feature Support...
- Page 39 Table 7. Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores. • All - Enabled by default • • Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
- Page 40 Option Description • Enabled in S5 only • Enabled in S4 and S5 Enabled Fan Speed Control Controls the speed of the system fan. This option is disabled by default. NOTE: When enabled, the fan runs at full speed. USB Wake Support This option allows you to enable USB devices to wake the computer from standby.
- Page 41 Table 11. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. SERR Messages Controls the SERR message mechanism.
-
Page 42: Updating The Bios
For laptops, ensure that your computer battery is fully charged and connected to a power outlet Re-start the computer. Go to dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect My Product. -
Page 43: Clearing Forgotten Password
Clearing Forgotten Password The system's software security features include a system password and a setup password. The password jumper disables any password(s) currently in use. There are 3–pins for the password reset jumper. Follow the procedures in Before Working Inside Your Computer . Remove the cover. -
Page 44: Assigning A System Password And Setup Password
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature disabled. Assigning a System Password and Setup Password You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when Password Status is Unlocked. -
Page 45: Disabling A System Password
Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>. NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the System and/or Setup password, confirm the deletion when promoted. -
Page 47: Diagnostics
Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. -
Page 49: Troubleshooting Your Computer
Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. -
Page 50: Beep Code
The BIOS found a faulty disk sector or could not find a particular disk sector. found Alert! Previous The computer failed to complete the boot routine three consecutive times for the attempts at same error. Contact Dell and report the checkpoint code (nnnn) to the support booting this technician system have failed at checkpoint [nnnn]. - Page 51 Error Message Description Bad command or Ensure that you have spelled the command correctly, put spaces in the proper file name place, and used the correct pathname. Bad error- The floppy or hard drive controller detected an uncorrectable read error. correction code (ECC) on disk read Controller has...
- Page 52 Error Message Description please populate DIMM1 Keyboard failure A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. Memory address A memory module may be faulty or improperly seated. Reinstall the memory line failure at modules and, if necessary, replace them.
- Page 53 The keyboard controller may be malfunctioning or a memory module may be interrupt in loose. protected mode WARNING: Dell's During initial startup, the drive detected possible error conditions. When your Disk Monitoring computer finishes booting, immediately back up your data and replace your hard System has drive (for installation procedures, see "Adding and Removing Parts"...
- Page 54 Error Message Description drive by calling your support desk or Dell. Write fault The operating system cannot write to the floppy or hard drive. Write fault on The operating system cannot write to the floppy or hard drive. selected drive...
-
Page 55: Technical Specifications
For comprehensive specification of your computer go to Specifications’ section in your Owner’s Manual available on the support site at dell.com/support. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. - Page 56 Feature Specification Volume controls volume up/down buttons, program menus, and keyboard media-control keys Table 19. Communications Feature Specification Network adapter Intel 10/100/1000 Mbps Ethernet LAN on system board Table 20. Drives Feature Specification Externally accessible: ODD is externally accessible Internally accessible HDD is internally accessible Table 21.
- Page 57 Feature Specification Off (no light) — the computer is not detecting a physical connection to the network. Network activity light on integrated Yellow light — A blinking yellow light indicates that network network adapter activity is present. Power supply diagnostic light Green light —...
- Page 58 Feature Specification Altitude: Operating –15.2 m to 3048 m (–50 to 10,000 ft) Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft) Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985...
-
Page 59: Contacting Dell
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/contactdell.