Panasonic KX-TG1840NZ Operating Instructions Manual

Digital cordless answering system

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Operating Instructions

Digital Cordless Answering System
KX-TG1840NZ
Model No.
This unit is Caller ID compatible. To display the caller's phone
number, you must subscribe to Caller ID service.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for
future reference.

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Summary of Contents for Panasonic KX-TG1840NZ

  • Page 1: Operating Instructions

    Operating Instructions Digital Cordless Answering System KX-TG1840NZ Model No. This unit is Caller ID compatible. To display the caller’s phone number, you must subscribe to Caller ID service. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for...
  • Page 2 Introduction Introduction Thank you for purchasing a new Panasonic digital cordless phone. For your future reference Attach or keep original receipt to assist with any repair under warranty. Serial No. (found on the bottom of the base unit) Date of purchase...
  • Page 3: Feature Highlights

    Feature highlights Feature highlights Phonebooks This unit provides the handset phonebook (200 names and phone numbers; page 18) and the shared phonebook (20 names and phone numbers; page 21). These phonebooks allow you to make calls without having to dial manually. For handset phonebook, you can assign each handset phonebook entry to the desired category, and search for handset phonebook entries by name or category.
  • Page 4: Table Of Contents

    Table of Contents Preparation Accessory information ....5 Important information ....6 Controls and displays ....7 Connections .
  • Page 5: Preparation

    Accessory information Included accessories AC adaptor Telephone line cord PQLV19AL Handset cover Operating instructions Additional/replacement accessories Model No. Description HHR-4EPT 2 rechargeable nickel metal hydride (Ni-MH) batteries KX-TCA121AZ Additional Digital Cordless Handset KX-A272 DECT repeater General Warning: The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
  • Page 6: Important Information

    Preparation Important information General L Use only the AC adaptor included with this product, noted on page 5. L Do not connect the AC adaptor to any AC outlet other than a standard 220–240 V AC outlet. L This product is unable to make calls when: –...
  • Page 7: Controls And Displays

    L Only use the included base unit (or charger) to charge the battery(ies). Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the battery(ies) to swell or explode. Preparation Controls and displays Controls Handset A Speaker B Charge contact...
  • Page 8 Preparation M {C/T} (Clear/Mute) N Dial keypad L The icons printed below the dial keys shown in the illustration (g, d, ■ etc.) indicate answering system operations. O {INT} (Intercom) P Microphone Note: L Up to 3 menu items can be displayed at a time.
  • Page 9: Connections

    Display Meaning icon Key lock is on. (page 14) Handset number: The left icon shows handset 2 example. (page 27) Base unit number: The left icon shows base unit 2 example. (page 27) New call minder message received (call minder users only;...
  • Page 10: Battery Installation

    We therefore recommend you also connect a standard telephone to the same telephone line using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities. L The unit’s answering system will not answer incoming calls on your FaxAbility number.
  • Page 11: Battery Replacement

    If 7 flashes even after the handset batteries have been charged for 7 hours, the batteries must be replaced. Important: L We recommend the use of Panasonic rechargeable batteries noted on page 5. If you install non-rechargeable batteries and Preparation start charging, the batteries may leak electrolyte.
  • Page 12 Preparation Select “Set Date & Time”, then press {>}. Enter the current day, month and year by selecting 2 digits for each. Example: 17 May, 2005 Press {1}{7} {0}{5} {0}{5}. Enter the current hour and minute by selecting 2 digits for each. L You can select “AM”, “PM”...
  • Page 13: Making/Answering Calls

    Making calls using the handset Lift the handset and dial the phone number. L To correct a digit, press {C/T}, then enter the correct number. Press {C}. When finished talking, press {ih} or place the handset on the base unit. Speakerphone The handset features a digital speakerphone, which allows you to have...
  • Page 14: Other Features

    Making/Answering Calls Select “Edit and Call”, then press {>}. Press {<} or {>} to move the cursor, then edit the number. L Place the cursor on the number you wish to erase, then press {C/T}. L Place the cursor to the right of where you want to insert a number, then press the appropriate dial key.
  • Page 15: Making Calls Using The Base Unit

    R button (to use the recall feature) {R} is used to access optional telephone services. Contact your service provider for details. Note: L If your unit is connected to a PBX (private branch exchange), pressing {R} can allow you to access certain features of your host PBX such as transferring an extension call.
  • Page 16 Making/Answering Calls When finished talking, press {s}. Note: L For best performance, please note the following: – Use the speakerphone in a quiet environment. – If you or the other party have difficulty hearing each other, press {>} or {<} repeatedly to adjust the speaker volume as necessary.
  • Page 17: Answering Calls Using The Handset

    Answering calls using the handset Lift the handset and press {C} or {s} when the unit rings. L You can also answer a call by pressing any dial key from {0} to {9}, {*}, {#}, or {INT}. (Any key answer feature) When finished talking, press {ih} or place the handset on the base unit.
  • Page 18: Phonebooks

    Phonebooks Handset phonebook The handset phonebook allows you to make calls without having to dial manually. You can add 200 names and phone numbers to the handset phonebook, assign each handset phonebook entry to the desired category, and search for handset phonebook entries by name or category.
  • Page 19 Select “Index Search”, then press {>}. Select the character entry mode that contains the character you are searching for, and press {>}. Press the dial key ({0} to {9}) which contains the character you are searching for (page 52). L Press the same dial key repeatedly to display the first entry corresponding to each letter located on that dial key.
  • Page 20: Chain Dial

    Phonebooks Press {e} or {v} to select the desired dial key number, then press {>}. L When the dial key is already used as a one touch dial key, “@” is displayed next to the dial key number. If you select this dial key, “Overwrite”...
  • Page 21: Shared Phonebook

    Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the same base unit can use the shared phonebook. You can add 20 names and phone numbers to the shared phonebook and search for shared phonebook entries by name.
  • Page 22 Phonebooks Press the dial key ({0} to {9}) which contains the character you are searching for (page 52). L Press the same dial key repeatedly to display the first entry corresponding to each letter located on that dial key. L If there is no entry corresponding to the letter you selected, the next entry will be displayed.
  • Page 23: Copying Phonebook Entries

    Copying handset phonebook entries to other handset Handset phonebook entries (page 18) can be copied from the handset to the phonebook of a compatible Panasonic handset. Copying one entry Find the desired handset phonebook entry (page 18), then press {j/OK}.
  • Page 24: Handset Settings

    Handset Settings Guide to handset settings For your reference, a chart of all items which can be customised for the handset is printed below. L When customising the handset, the current item or setting is indicated by >. Handset settings Sub-menu menu Time Settings...
  • Page 25: Time Settings

    Time settings Alarm An alarm will sound for 3 minutes at the set time once or daily. Set the date and time beforehand (page 11). Press {j/OK}. Select “Handset Setup”, then press {>}. Select “Time Settings”, then press {>}. Select “Alarm”, then press {>} 2 times.
  • Page 26: Night Mode

    Handset Settings several seconds if the caller hangs up before you answer. You may hear a dial tone or no one on the line when you answer a call. L The preset melodies in this product are used with permission of © 2004 M-ZoNE Co., Ltd.
  • Page 27: Display Setup

    Select the desired setting, then press {>}. Press {ih}. Note: L When the answering system answers the call, this feature does not work. Selecting categories to bypass night mode Press {j/OK}. Select “Handset Setup”, then press {>}. Select “Ringer Setup”, then press {>}.
  • Page 28: Call Options

    L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, consult your nearest Panasonic service centre. Press {j/OK}. Select “Handset Setup”, then press {>}.
  • Page 29 Select “Handset Setup”, then press {>}. Select “Other Options”, then press {>}. Select “Keytones”, then press {>}. Select “On” or “Off”, then press {>}. Press {ih}. Note: L If keytones are turned off, error tones will not sound when you enter the wrong PIN or when memory is full.
  • Page 30: Base Unit Settings

    Base Unit Settings Guide to base unit settings For your reference, a chart of all items which can be customised for the base unit is printed below. L These items are customised using the handset. L When customising the base unit, the current item or setting is indicated by >. Base unit Sub-menu settings menu...
  • Page 31: Ringer Setup

    Ringer setup Night mode Night mode allows you to select a block of time during which the base unit will not ring for outside calls. This feature is useful for times when you do not want to be disturbed, for example, while sleeping. Night mode can be set independently for the handset (page 26) and the base unit.
  • Page 32: Call Options

    Base Unit Settings Call options Changing the recall time Change the recall time, if necessary, depending on the requirements of your service provider or PBX. Press {j/OK}. Select “Base Unit Setup”, then press {>}. Enter “0000” (default base unit PIN). L If you changed the PIN, enter it (page 34).
  • Page 33 list to the phone number “123-456-7890”, the unit dials “456-7890”. Press {j/OK}. Select “Base Unit Setup”, then press {>}. Enter “0000” (default base unit PIN). L If you changed the PIN, enter it (page 34). Select “Call Options”, then press {>}.
  • Page 34: Other Options

    L If you change the PIN, please make note of your new PIN. The unit will not reveal the PIN to you. If you forget your PIN, consult your nearest Panasonic service centre. Press {j/OK}. Select “Base Unit Setup”, then press {>}.
  • Page 35: Caller Id Service

    Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features (such as displaying caller phone numbers), you must subscribe to Caller ID service. Consult your service provider for details. For all local and national incoming calls, your display will show the area code (e.g.
  • Page 36: Caller List

    Caller ID Service Select “Category”, then press {>}. Select a category, then press {>}. Select the current setting of the category ringtone, then press {>}. Select the desired ringtone, then press {>}. Press {ih}. Audible call for shared phonebook Audible call allows you to know who is calling without looking at the display.
  • Page 37: Call Minder

    Select “Erase”, then press {>}. L To erase all entries, select “Erase All”, then press {>}. Select “Yes”, then press {>}. Press {ih}. Storing caller information into the handset phonebook Press {j/OK}. Select “Caller List”, then press {>}. Press {e} or {v} repeatedly to display the desired entry, then press {j/OK}.
  • Page 38: Answering System Features

    Answering System Features Answering system This unit contains an answering system which can answer and record calls for you when you are unavailable to answer the phone. You can also record your own voice memos (page 41) and phone conversations (page 15).
  • Page 39: Listening To Messages

    L Speak clearly about 20 cm away from the microphone. Press {5} to stop recording. L The greeting message is played back. Note: L If “E” is displayed, record the greeting message again. Using the handset Press {j/OK}. Select “Answer System”, then press {>}.
  • Page 40 Answering System Features Listening to new/all messages When you have new messages: – the answer on indicator on the base unit flashes – the total number of new messages is shown on the handset display – the base unit beeps about once a minute if the message alert feature (page 44) has been turned on Note:...
  • Page 41: Recording A Voice Memo Using The Handset

    Calling back using the handset (Caller ID subscribers only) If caller information was received for the call, you can call the caller back while listening to a message. Press {j/OK} during playback. Select “Call Back”, then press {>}. Note: L To edit the number before calling back, select “Edit and Call”, press {>}, edit the number, then press {C} or {s}.
  • Page 42: Remote Operation

    Answering System Features Remote operation Using a touch tone phone, you can call your phone number from outside and access the unit to listen to messages or change answering system settings. The unit’s voice guidance will prompt you to press certain dial keys to perform different operations.
  • Page 43: Guide To Answering System Settings

    L If message memory is full, erase unnecessary messages (page 43). Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. Remote command Repeat message (during playback) Skip message (during playback) Play new messages Play all messages...
  • Page 44 Your Service Provider also uses a “Stutter” dial tone to indicate new messages. L To use the unit’s answering machine rather than the service provided by your Service Provider, please consult your Service Provider to have it removed or deactivated permanently or temporarily.
  • Page 45 Select “Answer System”, then press {>}. Select “Settings”, then press {>}. Select “New Msg. Alert”, then press {>}. Select “On” or “Off”, then press {>}. Press {ih}. Note: L If the base unit is in night mode, the base unit will not beep when new messages are recorded.
  • Page 46: Multi-Unit Operation

    Multi-unit Operation Operating additional units Additional handsets Up to 6 handsets can be registered to a single base unit. Additional handsets will give you the freedom to, for example, have an intercom call with another handset while a third handset is on an outside call. See page 5 for information on ordering additional handsets.
  • Page 47 To register a handset to an additional base unit (manual registration) You can register a handset to a base unit manually using the following method. Press {j/OK}. Select “Handset Setup”, then press {>}. Select “Registration”, then press {>} 2 times. Select a base unit number, then press {>}.
  • Page 48: Intercom

    You can increase the range of the base unit by using a DECT repeater. Please use only the Panasonic DECT repeater noted on page 5. Consult your Panasonic dealer for details. Important: L Before registering the repeater to this base unit, you must turn the repeater mode on.
  • Page 49: Transferring Calls, Conference Calls

    L The base unit will ring. Base unit: Press {s} to answer. Handset: When finished talking, press {ih}. Base unit: When finished talking, press {s}. When the base unit calls a handset Base unit: Press {x} and the desired handset number.
  • Page 50 Multi-unit Operation L The outside call will be put on hold. L If there is no answer, press {x} to return to the outside call. Handset: Press {C} or {s} to answer the page. Base unit: To complete the call transfer, press {s}. To establish a conference call, press {3}.
  • Page 51: Useful Information

    Useful Information Wall mounting Screws Hook 108 mm Note: L Make sure the screws are securely fastened to the wall. L Do not pinch the telephone line cord and AC adaptor cord between the base unit and the wall. L Use the following wall template to position the screws before drilling. 108 mm...
  • Page 52: Available Character Entries

    Useful Information Available character entries The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The available character entry modes are, Alphabet, Numeric, Greek, Extended 1, Extended 2, and Cyrillic. When in Alphabet (ABC), Greek (F), Extended 1 (G), Extended 2 (H), or Cyrillic (I) character entry modes, you can select which character is entered by pressing a dial key repeatedly.
  • Page 53 Useful Information Extended 1 character table (N) L The following are used for both uppercase and lowercase: Extended 2 character table (O) L The following are used for both uppercase and lowercase: Cyrillic character table (P)
  • Page 54: Troubleshooting

    Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the AC adaptor and turn off the handset, then reconnect the AC adaptor and turn on the handset. Initial settings Problem w is flashing. The handset display is blank.
  • Page 55 Telephone Problem I cannot make or receive calls. The unit does not ring. The batteries should be charging but the battery icon does not change. A busy tone is heard when {C} is pressed. Static is heard, sound cuts in and out.
  • Page 56 Cancel unused handset registrations from the base unit (page 47). L You entered the wrong PIN number. If you forget your PIN, consult your nearest Panasonic service centre. L Locate the handset and the base unit away from...
  • Page 57 Answering system Problem The other party complains that they cannot leave a message. I cannot operate the answering system. I cannot operate the answering system remotely. While recording a greeting message or listening to messages, the unit rings and recording stops. Useful Information Cause &...
  • Page 58: Specifications

    Useful Information Specifications ■ Standard: GAP (Generic Access Profile) ■ Number of channels: 120 Duplex Channels ■ Frequency range: 1.88 GHz to 1.9 GHz ■ Duplex procedure: TDMA (Time Division Multiple Access) ■ Channel spacing: 1,728 kHz ■ Bit rate: 1,152 kbit/s ■...
  • Page 59: Index

    Index A Alarm: 25 Answering calls Base unit: 17 Handset: 17 Answering system: 38 Listening to messages: 39 Remote operation: 42 Settings: 43 Turning on/off: 38 Audible call: 21, 22, 36 Auto talk: 17, 28 B Base unit Additional base units: 46 Cancelling: 48 PIN: 34 Resetting: 34...
  • Page 60 Index S Speakerphone: 13, 15 T Transfer calls: 49 V Voice enhancer: 14 Volume Receiver: 13 Ringer (Base unit): 17 Ringer (Handset): 25 Speaker (Base unit): 16 Speaker (Handset): 13 W Wall mounting: 51...
  • Page 61 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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