Mobile High-Definition Link (Mhl) Specific Problems; Touch Problems - Dell C7017T User Manual

Mobile High-Definition Link (MHL) Specific
Problems
Common Symptoms What You
MHL interface is not
working.

Touch Problems

Common Symptoms What You
No touchscreen
response in saving
mode
Experience
Cannot see MHL
device image shown
on monitor.
Experience
Could not wake
up monitor and
computer by touching
the screen in saving
mode
Possible Solutions
• Re-connect the upstream cable
Ensure your MHL cable and MHL
device are MHL certified.
• Check your MHL device is turned
On.
• Check your MHL device is not in
Standby mode.
• Check physical MHL cable
connection is corresponding to
input source selected on OSD
Menu i.e., HDMI (MHL) .
• Wait for 30 seconds after
connecting MHL cable as some
MHL devices require longer
recovery time.
Possible Solutions
• Ensure that the USB cable
connecting to PC and the monitor
properly secured.
• Access Device Manager and
choose HID Interface Device under
Human Device.
• Select HID- compliant device
Properties.
• Allow the device to wake the
computer.
Troubleshooting 65