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Appendix A
Problems and Solutions
Problem
Unable to access
Voice Mailbox
Unable to set a
subscriber feature
It is difficult to hear
the other party
You can hear the
other party, but the
other party can't
hear you
Handsfree headset
does not work
when plugged into
phone
TTY device does
not work when
plugged into phone
78 Before Requesting Help
Possible Cause(s)
Voice Mail phone number
is not programmed into
phone.
DTMF tones may be set
to short instead of long.
Voice Mail service is not
activated.
The feature you are
trying to set is not offered
by your wireless service
provider.
Your phone's earpiece
volume is set too low.
Your microphone may be
muted.
TTY Mode is set to On.
TTY Mode is set to Off.
Solution(s)
Program Voice Mail phone number.
Refer to additional information from
your wireless service provider.
Set DTMF tones to long. (See "DTMF
Duration" on page 58 for details.)
Contact your wireless service
provider.
Contact your wireless service provider
for more information.
Press
during conversation.
If the display shows Muted, press
(UNMUTE).
Select TTY Mode in the Miscella-
neous menu and set it to Off.
Select TTY Mode in the Miscella-
neous menu and set it to On.
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