Troubleshooting - Panasonic KX-TGA915EX Operating Instructions Manual

USB adaptor for TG9150EX.book Page 15 Tuesday, August 8, 2006 10:37 AM

Troubleshooting

Problem
The USB adaptor does
not work. (The USB
Adaptor Utility icon (
indicated in gray.)
The USB Adaptor Utility
does not start when my
computer is started up.
(The USB Adaptor Utility
icon ( ) does not appear
in the system tray.)
I cannot read the
language displayed by
the USB Adaptor Utility.
I cannot make or receive
internet calls.
I cannot register the USB
adaptor.
Cause & solution
L Make sure the USB plug is connected properly to your
computer.
) is L The USB adaptor may not work properly depending on the
power supply of your computer's USB port. If this is the
case and your computer has multiple USB ports, we
recommend that you try other USB ports.
L The USB adaptor is too far from the base unit. Move closer
to the base unit.
L Skype software is not activated. Start the software.
L Your base unit is turned off. Confirm the connection.
L The registration may be cancelled from the base unit. Set
up and register the USB adaptor to the base unit again
("Confirming the USB adaptor works properly" on page 8).
L If you are still having problems, deregister the USB adaptor
(page 9) and uninstall the USB Adaptor Utility (page 9) then
reinstall it (page 7).
L Start the Utility manually. Click [Start], then select [All
Programs] – [Panasonic] – [USB Adaptor Utility (KX-
TGA915)] – [USB Adaptor Utility].
(For Windows 2000, click [Programs] instead of [All
Programs].)
L After you have started the USB Adaptor Utility, you can
enable the Auto Startup feature to make sure the USB
Adaptor Utility starts each time your computer is started up.
To enable Auto Startup, right-click on the USB Adaptor
Utility icon in the system tray and insert a check mark next
to [Auto Startup].
L You can change the display language. Select the desired
language from the pull-down menu on the upper right of the
USB adaptor setup window.
L While the cordless camera is in use, you cannot make
internet calls.
L If other handsets are in use, you may not be able to make
or receive internet calls.
L The maximum number of extensions (6) are already
registered to the base unit. Cancel unused handset or
cordless camera registrations from the base unit. See the
KX-TG9150 operating instructions.
Useful Information
15