HP ProBook 4545s Maintenance And Service Manual
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HP ProBook 4545s Maintenance And Service Manual

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HP ProBook 4545s Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 4545s Notebook PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External Component Identification ....................... 6 Top ............................... 6 TouchPad ..........................6 Lights ........................... 7 Buttons, speakers, and fingerprint reader (select models only) ........... 8 Keys ........................... 10 Front ..............................11 Right ..............................12 Left ..............................
  • Page 6 Workstation guidelines ..............34 Equipment guidelines ............... 35 Component replacement procedures ....................36 Service tag ......................... 36 Battery ..........................37 Bottom door ........................38 Bottom parts location ......................39 WLAN/Bluetooth combo card .................... 39 Optical drive ........................41 Hard drive .......................... 45 Keyboard ...........................
  • Page 7 Specification information in Device Manager ................... 105 7 Backup and recovery ..........................106 Windows 7 - Backup and recovery ....................106 Creating recovery media with HP Recovery Disc Creator ..........107 Creating recovery media ................. 107 Backing up your information .................... 107 Performing a system recovery ..................
  • Page 8 Using Windows 8 operating system media (purchased separately) ....113 Using Windows Refresh for quick and easy recovery ........113 Remove everything and reinstall Windows ............. 114 Using HP Software Setup ................115 SUSE Linux - Backup and recovery ....................116 Creating backups ......................116 Backing up your information ....................

  • Page 9: Product Description

    6144 MB (4096 + 2048) (dual channel) ● 4096 MB (2048 × 2) (dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Hard drives Supports 7-mm/9.5-mm/12.7-mm, and 2.5-in SATA hard drives with HP 3D √ √ DriveGuard...
  • Page 10 Category Description Discrete Customer-accessible √ √ Supports the following drives: √ √ ● 750-GB, 7200-rpm, 2.5-in ● 750-GB, 5400 rpm, 2.5 in ● 640-GB, 5400-rpm, 2.5-in ● 500-GB, 7200-rpm, 2.5-in ● 320-GB, 7200-rpm, 2.5–in Fixed optical Supports the following 12.7-mm SATA optical drives: √...
  • Page 11 Category Description Discrete Bluetooth 4.0 only supported by combo card √ √ External media 6-in-1 Digital Media Reader Slot. Supports SD,SDHC, SDXC, MMC, MMC+ and √ √ card Memory Stick Ports Audio-in (stereo microphone) √ √ Audio-out (stereo headphone) √ √...
  • Page 12 Category Description Discrete Windows 7 Professional 64 with Microsoft Office 2010 Starter PPP (EDGI) √ √ Windows 7 Professional 64 with Microsoft Office 2010 Professional (Japan only) √ √ Windows 7 Professional 64 with Microsoft Office 2010 Personal (Japan only) √...
  • Page 13 Category Description Discrete Win 8 Pro 64 √ √ DRDVD Windows 7 √ √ Web-only support: Windows XP Professional √ √ Windows 7 Home Basic 32 √ √ Windows 7 Home Premium 32 √ √ Windows 7 Professional 32 √ √...

  • Page 14: External Component Identification

    External Component Identification TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 15: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Suspend/Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 16: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Chapter 2 External Component Identification...
  • Page 17 Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.

  • Page 18: Keys

    Keys Component Description Displays system information when pressed in combination with the fn. key Executes frequently used system functions when pressed in combination with a function key, the num lk key or the key. Windows 7 logo key Displays the operating system Start screen. Windows 8 logo key Function keys Execute frequently used system functions when pressed in...

  • Page 19: Front

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. Windows 8: To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 20: Right

    Right Component Description USB 2.0 ports (2) Connect optional USB devices. Optical drive (select models only) Reads to an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Optical drive light (select models only) On: The optical drive is being accessed.

  • Page 21: Left

    Left Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Power connector Connects an AC adapter. ●...

  • Page 22: Display

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. For Windows 8: To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

  • Page 23: Bottom

    Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● Battery and service door release latches Release the battery from the battery bay by sliding the release latches one time. ● When the battery has been removed from the battery bay, release the service door from the computer by sliding the release latches a second time.

  • Page 24: Identifying The Bottom Parts Of The Computer

    Identifying the bottom parts of the computer NOTE: The service door has been removed in the following illustration. Component Description Memory modules Hard drive WLAN module slot (select models only) Chapter 2 External Component Identification...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 26: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to the factory shipped specifications when replacing the system board. The following image illustrates label location. NOTE: Computer layout may vary from that shown. For Windows 7 and SUSE Linux models: For Windows 8 models: Chapter 3 Illustrated parts catalog...

  • Page 27: Computer Major Components

    Computer major components Item Description Spare part number Display panel 39.6-cm (15.6-inch) HD, Anti-glare, with webcam 683597-001 Computer major components...
  • Page 28 Item Description Spare part number 39.6-cm (15.6-inch) HD, Anti-glare, without webcam 683596-001 Keyboard (includes cable) For use with models using Windows 7 683491-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page For use with models using Windows 8 702237-xxx NOTE: For a detailed list of available keyboards, see...
  • Page 29 Item Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adpater HMC 675794-001 Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 Combo 676786-001 Atheros AR9565 802.11 b/g/n + Bluetooth 4.0 Combo Adapter 690019-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink RT5390F 802.11 b/g/n 1x1 PCIe C 670691-001...

  • Page 30: Display Components

    Display components Item Description Spare part number Display hinge covers (part of Display hinge kit 683480-001) Display bezel For use with models with a webcam 683478-001 For use with models without a webcam 683479-001 Webcam module 683508-001 Microphone module (not illustrated) 647675-001 Display hinges (includes left and right hinges, plastic hinge covers, and LCD rubbers) 683480-001...

  • Page 31: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 683501-001 Optical drive protective insert Secure Digital card protective insert Plastics Kit...

  • Page 32: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 683477-001 Battery cable DC-in cable Audio cable USB module with cable Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    For use in the United Kingdom 490371-031 For use in the United States 490371-001 Rubber Kit (includes 10ea LCD rubbers and lower case rubbers) 683503-001 Screw Kit (includes 15 ea all screws) 683504-001 HP keyed cable lock 626729-001 Mouse, optical, 2-button 390632-001 Mass storage devices...

  • Page 34: Sequential Part Number Listing

    Description Spare part number HP optical travel mouse 434594-001 Professional slim, top load case 592923-001 Notebook combination lock 591699-001 Essential top load case 679921-001 Nylon case 612757-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional...
  • Page 35 Spare part CSR flag Description number 634250-001 750-GB, 5400 rpm hard drive (2.5 in) 634925-001 500-GB, 7200 rpm hard drive (2.5 in) 641369-001 4-GB memory module (PC3-12800, 1600 MHz, DDR3) 641672-001 320-GB, 7200-rpm hard drive (2.5 in) 647675-001 Microphone module 652972-001 2-GB memory module (PC3-12800, 1600 MHz, DDR3) 655795-001...
  • Page 36 Spare part CSR flag Description number 683491-151 Keyboard with TouchPad for use in Greece, Windows 7 683491-161 Keyboard with TouchPad for use in Latin America, Windows 7 683491-171 Keyboard with TouchPad for use in Saudi Arabia, Windows 7 683491-211 Keyboard with TouchPad for use Hungary, Windows 7 683491-251 Keyboard with TouchPad for use in Russia, Windows 7 683491-261...
  • Page 37 Spare part CSR flag Description number 683599–501 System board for use in models with 2-GB of discrete memory using Windows 8 Std 683599–601 System board for use in models with 2-GB of discrete memory using Windows 8 Pro 683600-001 System board for use in models with UMA graphics using Windows 7 683600-501 System board for use in models with UMA graphics using Windows 8 Std 683600-601...
  • Page 38 Spare part CSR flag Description number 702237-B31 Keyboard with TouchPad for use in the Netherlands and Europe with Windows 8 702237-BA1 Keyboard with TouchPad for use in Slovakia with Windows 8 702237-BB1 Keyboard with TouchPad for use in Hebrew with Windows 8 702237-BG1 A Keyboard with TouchPad for use in Switzerland with Windows 8 702237-DB1...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 41: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 43: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 45: Battery

    Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 633809-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 633805-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Bottom Door

    Bottom door Description Spare part number Bottom door 690978-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 47: Bottom Parts Location

    Bottom parts location Some customer replaceable parts are accessible after removing the bottom door. Item Description Memory module Hard drive WLAN module WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Atheros 9485GN 802.11 b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter...
  • Page 48 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 49: Optical Drive

    Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
  • Page 50 Description Spare part number DVD±RW and CD-RW SuperMulti DL Combo Drive (includes bracket and screws) 683500-001 DVD-ROM drive 700845-001 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive.
  • Page 52 Remove the optical drive bracket (2). Reverse this procedure to install an optical drive. Chapter 4 Removal and replacement procedures...

  • Page 53: Hard Drive

    Hard drive Description Spare part number 750-GB, 7200-rpm (2.5 in) 633252-001 750-GB, 5400-rpm (2.5 in) 634250-001 640-GB, 5400-rpm (2.5 in) 669300-001 500-GB, 7200 rpm (2.5 in) 634925-001 320-GB, 7200-rpm (2.5 in) 641672-001 Hard Drive Hardware Kit (includes hard drive bracket, mylar insulator, and screws) 690978-001 Before disassembling the computer, follow these steps: Shut down the computer.
  • Page 54 Grasp the Mylar cover on the hard drive and slide the hard drive to the left (2) to disconnect it from the system board connector and lift it from the hard drive bay. . If it is necessary to replace the hard drive bracket, unwrap the mylar cover (1) that surrounds the drive.

  • Page 55: Keyboard

    Lower the mylar protector from the assembly (4). Reverse this procedure to reassemble and install the hard drive. Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard for use with models using Windows 7 683491-xxx Keyboard for use with models using Windows 8 702237-xxx...
  • Page 56 Remove the keyboard: Position the computer upside-down with the front toward you. Remove the three Phillips PM2.5×6.0 screws that secure the keyboard to the computer. Position the computer on its side with the bottom facing you and the computer open. Insert a screwdriver or similar tool in the Optical drive compartment and push to disengage the keyboard.
  • Page 57 Slide the keyboard towards you (1), then lift the keyboard from the top (2) and pull it out of the top cover (3). Rotate the keyboard (1) to access the cable connector. Release the cable locking device (2) and remove the cable (3). The keyboard may now be set aside.

  • Page 58: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.

  • Page 59: Metal Heat Shield

    Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and is shown in the following image.
  • Page 60 Slide the shield to the left (2), then rotate the shield up (3) and remove it (4) from the base enclosure . Reverse this procedure to install the metal heat shield. Chapter 4 Removal and replacement procedures...

  • Page 61: Fan

    Description Spare part number 646285-001 Before removing the fan, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Heat Sink

    affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink for use in computers with discrete graphics...
  • Page 63 Rotate the heats sink up on the left end (2) and slide the heat sink to the left (3) to remove it from the system board. Remove the UMA heat sink. Position the computer upside down with battery bay away from user. To remove the discrete heat sink, loosen the four captive Phillips screws (1) in the order indicated on the component, that secure the heat sink to the system board.

  • Page 64: Processor

    NOTE: For UMA models, thoroughly clean thermal material from the surface of the system board (1) and from the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink.
  • Page 65 Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 66: Top Cover

    Top cover Description Spare part number For use in models with a fingerprint reader. Includes TouchPad assembly with cable and ESD 683506-001 board with screw. For use in models without a fingerprint reader. Includes TouchPad assembly with cable, ESD 683507-001 board with screw, fingerprint reader dummy with screws.
  • Page 67 Remove the following covers and screws that secure the top cover to the computer: (1) 4 rubber screw covers (2) 11 Torx T8M2.5×6.0 screws Component replacement procedures...
  • Page 68 Remove the following screws that secure the top cover to the computer: (1) Two Phillips PM2.0×4.0 screws from the optical drive bay (2) Three Phillips PM2×2 broadhead screws from the battery bay Turn the computer upright and open it as far as possible. Remove the 2 Torx T8M2.5×6.0 screws that secure the top cover to the computer.
  • Page 69 Remove the following cables from the system board: ● Lift the connector latch and disconnect the function/power board cable (1) ● Disconnect the speaker cable (2) ● Lift the connector latch and disconnect the fingerprint reader board cable (3) Position the computer on its side with the display open. Component replacement procedures...
  • Page 70 Insert a screwdriver through the holes in the battery bay and press to disengage the top cover from the computer. Position the computer upright with the front toward you. Chapter 4 Removal and replacement procedures...
  • Page 71 To remove the top cover, pull up on the top of the top cover (1), pull upward on the left (2) and right sides (3), and then lift the bottom of the top cover (4) to remove it enough to access the card reader cable underneath.

  • Page 72: Audio Board

    Audio board Description Spare part number Audio board 683475-001 Before removing the audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Speaker Assembly

    Rotate the audio board upward (3) to remove it. Reverse this procedure to install the card reader. Speaker assembly Description Spare part number Speaker assembly (includes housing) 683505-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Power Button Board/Function Board Assembly

    Remove the speaker assembly: Position the top cover upside-down with the front toward you. Remove the speaker cable (1) from the wire channel. Remove the two Phillips PM2.0×4.0 screws (2) that secure the speakers to the computer. Lift the two speakers from the top cover (3). Reverse this procedure to install the speaker assembly.

  • Page 75: Fingerprint Board

    Keyboard (see Keyboard on page 47). Metal heat shield (see Metal heat shield on page 51). Top cover (see Top cover on page 58). Remove the power button board/function board: Position the top cover upside-down with the front toward you. Remove one Phillips PM2.0×4.0 screw (1) on both the power button board and the function board to the top cover.
  • Page 76 Remove the battery (see Battery on page 37). Remove the following components: Bottom door (see Bottom door on page 38). Optical drive (see Optical drive on page 41). Keyboard (see Keyboard on page 47). Metal heat shield (see Metal heat shield on page 51).

  • Page 77: Usb Board

    USB board Description Spare part number USB board Part of Spare Cable kit 683477-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 78: System Board

    Lift the board and cable straight up out of the computer (4). Reverse this procedure to install the USB board. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Systems boards for use in models without Windows 8: 1-GB of discrete memory 683598-001 2-GB of discrete memory...
  • Page 79 Before removing the system board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
  • Page 80 Disconnect the USB board cable (3) from the system board. Disconnect the battery cable (1) from the underside of the system board. Remove the two screws (2) that secure the battery cable connector to the base enclosure and remove the connector (3). Remove the four screws (1) that secure the system board and the drive extenders to the base enclosure.

  • Page 81: Rtc Battery

    Lift the system board (2) up on its right end and remove it from the computer . Reverse this procedure to install the system board. RTC battery Description Spare part number RTC battery 683601-001 Before removing the RTC battery, follow these steps: Shut down the computer.

  • Page 82: Power Cable

    Top cover (see Top cover on page 58). System board (see System board on page 70). Remove the RTC battery: Position the system board upside-down with the front toward you. Use a screwdriver to loosen the battery from the slot (1). Lift the battery from the system board (2).
  • Page 83 Fan (see Fan on page 53). Heat sink (see Heat sink on page 54). Keyboard (see Keyboard on page 47). Top cover (see Top cover on page 58). System board (see System board on page 70). Remove the power cable: Position the system upright with the front toward you.

  • Page 84: Drive Extenders

    Drive extenders Description Spare part number Optical drive extender 683498-001 Hard drive extender 683487-001 Before removing the drive extenders, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 85: Display Assembly

    Pull the hard drive extender straight out of the system board. Reverse this procedure to install the hard drive extender. Remove the optical drive extender: Position the system board with the drive extenders to your right. Pull the optical drive extender straight out of the system board. Reverse this procedure to install the optical drive extender.
  • Page 86 Description Spare part number Complete hinge–up display assembly, 39.6-cm (15.6-inch) HD, Anti-glare, without webcam 683596-001 Complete hinge–up display assembly, 39.6-cm (15.6-inch) HD, Anti-glare, with webcam 683597-001 Display bezel 39.6-cm (15.6-inch), without webcam and LCD rubbers 683479-001 Display bezel 39.6-cm (15.6-inch), with webcam and LCD rubbers 683478-001 Display hinges, includes plastic hinge covers and LCD rubbers 683480-001...
  • Page 87 Remove the WLAN cable from the cable raceway (1) and from the cable clips (2). Remove the display cable (1) from the raceway and release them from the cable clips (2). Remove two Torx T8M2.5×7.0 screws from each of the two hinges (1). Component replacement procedures...
  • Page 88 Lift the display from the computer (2). If you need to remove the hinge covers from the display hinges, pull the hinges straight up and off the display to remove them. Display hinge covers are spared with the Display hinge kit, spare part number 683480-001. Chapter 4 Removal and replacement procedures...
  • Page 89 To replace the display bezel, remove the two rubber screw covers (1) and the two Torx T8M2.5×6.0 screws (2) in the bottom corners of the display bezel. Flex the top (3) of the bezel, the inside edges of the left and right sides (4), and then the bottom (5) of the bezel until it disengages from the display enclosure.
  • Page 90 If it is necessary to replace the webcam module (shown in the following image) or microphone module from the display enclosure, gently pull the module away from the double-sided tape on the display enclosure (1) and disconnect the cable from the module (2). The webcam module is available using spare part number 683508-001.
  • Page 91 Reverse the process to install the display hinges. Component replacement procedures...

  • Page 92: Computer Setup (Bios) And Advanced System Diagnostics

    Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 93: Restoring Factory Settings In Computer Setup

    The next sections describe different ways of updating the BIOS. Downloading SoftPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: Download the SoftPaq from the HP website.

  • Page 94: Bios Management Using System Diagnostics

    Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. BIOS management using system diagnostics Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive).

  • Page 95: Downloading A Bios Update

    BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. Start Computer Setup. Use a pointing device or the arrow keys to select File > System Information. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 96: Bios Setup Menu

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. BIOS Setup Menu The tables in this section provide an overview of the BIOS Setup menu options. Main menu Select To do this ●...
  • Page 97 ● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.

  • Page 98: Windows 8 - Computer Setup (Bios) And Advanced System Diagnostics

    Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 99: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Downloading A Bios Update

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

  • Page 101: Using Advanced System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ●...

  • Page 102: Suse Linux- Computer Setup (Bios) And Advanced System Diagnostics

    SUSE Linux– Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 103: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Downloading A Bios Update

    Use the key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

  • Page 105: Using Advanced System Diagnostics

    Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.

  • Page 106: Specifications

    Specifications Computer specifications Metric U.S. Length 25.6 cm 10.1 in Width 37.5 cm 14.8 in Height (front to rear) 2.9 to 3.6 cm 1.1 to 1.4 in Weight (equipped with optical drive, 1 DIMM, hard drive, 2.5 kg 5.5 lbs optical drive, WLAN module, 6 cell battery) Input power Operating voltage...

  • Page 107: 39.6-Cm (15.6-In), Hd Display Specifications

    39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 108: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g 101 g Interface type SATA...

  • Page 109: Blu-Ray Bd-R/Re Dvd±Rw Supermulti Dl Drive Specifications

    Blu-ray BD-R/RE DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-R, CD-RW, DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, MIXED MODE DVD+RW, DVD-R, DVD-R(9), DVD-RW, CD, CD-I, CD-I Bridge (Photo-CD, DVD-RAM, BD-R, BD-RE Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD- RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18),...

  • Page 110: Dvd±Rw And Cd-Rw Supermulti Dl Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- CD-R and CD-RW ROM, CD-ROM XA, MIXED MODE CD, CD-I, DVD+R, DVD+RW, DVD-R, DVD- CD-I Bridge (Photo-CD, Video CD), RW, DVD-RAM Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM...

  • Page 111: Blu-Ray Disc Rom With Supermulti Dvd±R/Rw Dl Drive

    Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-R and CD-RW DVD+R, DVD+R(9), CD-ROM, CD-ROM XA, DVD+RW, DVD-R, DVD-R(9),DVD-RW, MIXED MODE CD, CD-I, CD-I Bridge DVD-RAM (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R,...

  • Page 112: Dvd-Rom Drive Specifications

    DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter...

  • Page 113: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer.

  • Page 114: Backup And Recovery

    Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 115: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

  • Page 116: Performing A System Recovery

    NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create a system repair disc (select models only).

  • Page 117: Using F11 Recovery Tools

    You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see the Using a Windows 7 operating system DVD (purchased separately) section.

  • Page 118: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 119: Windows 8 - Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 120: Performing A System Recovery

    If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.

  • Page 121: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 122: Remove Everything And Reinstall Windows

    IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications.

  • Page 123: Using Hp Software Setup

    Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps. Open HP Software Setup.

  • Page 124: Suse Linux - Backup And Recovery

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 125: Performing A System Recovery

    Select Computer > More Applications. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane. Follow the on-screen instructions to create an image file to burn a recovery disc.

  • Page 126: Remove Everything And Reinstall Suse Linux

    Click OK. A question dialog will remind you that the data on the USB key will be destroyed. To continue, click OK. Otherwise, click Cancel and back up the contents of the Disk On Key on another computer. The backup process will display a status dialog box while the backup is in progress. NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted.
  • Page 127 The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved.

  • Page 128: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 129 Country/region Accredited agency Applicable note number Japan METI The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm²...

  • Page 130: Recycling

    Follow the local laws in your area for battery disposal. HP encourages customers to recycle used electronic hardware. HP original print cartridges and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Display WARNING! The backlight contains mercury.
  • Page 131 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 132 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 133 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up.
  • Page 134 Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel.
  • Page 135 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Display 127...

  • Page 136: Index

    Index Windows 7 updating 85 computer reset AC adapter, spare part numbers Windows 8 determining SUSE Linux 118 version 91 Windows 8 114 AC adapter/battery light 13 Windows 8 downloading an Computer Setup advanced system diagnostics update 92 SUSE Linux 94 SUSE Linux 97 Windows 8 updating 91 SUSE Linux navigating and...
  • Page 137 display panel function 10 product description 1 hard drive Windows applications 10 display specifications 99 precautions 32 Windows logo 10 drive extenders product description 1 removal 76 removal 45 legacy support, USB 84, 90, 94 spare part number 76 spare part numbers 21, 25, 45 lights drives specifications 100...
  • Page 138 power requirements 3 service tag 17, 36 packing guidelines 34 product name 1 serviceability, product plastic parts 31 security 3 description 5 Plastics Kit, spare part number serviceability 5 setup utility webcam 2 restoring factory settings 85 pointing device, product wireless 2 SUSE Linux navigating and description 3...
  • Page 139 system board Computer Setup 90 removal 70 Device Manager 105 spare part numbers 20, 70 operating system DVD 113 PCID label 18 power settings 9 thermal material, replacement recovery 113 55, 56 Refresh 113 tools required 31 reinstall 114 top cover remove everything and reinstall removal 58 option 114...

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