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Timeline
Problem
Nothing happens when I click any of the
playback controls.
[Extract Video]
Problem
I tried to save a recording, but an error message
is displayed telling me that no video can be
found in the selected timeline segment.
Recording
Problem
The [Record Now] feature cannot be used.
The amount of Storage Server disk space usage
is much higher than the calculated level (pp. 22,
110) and free disk space is low.
Connection Problems
Problem
The screen goes blank and the "Cannot connect
to camera" message is displayed.
120
• Move the playhead off of the [Live] position.
• You must select a video window before you can play back images. In addition, the
previous frame and next frame buttons (p. 98) and the [Extract] button (p. 99) are
enabled only when one video window is selected.
Make sure that a recorded image is included in the selected portion of the timeline
(p. 97).
Make sure that the camera is not disabled on the [Advanced] tab in [<camera name>
Properties]. If the camera is disabled, click [Enable Camera] (p. 49).
When the video size or quality setting of the camera is high, the amount of data per
frame is large. In addition, if you are using anti-virus software, the software records
communication between the Storage Servers and the cameras and the size of that log
may reach several gigabytes. Change the anti-virus software settings to exclude the
Storage Servers from the target list.
A network error occurred, the camera was disconnected from the network, or the
camera power was turned off.
Solution
Solution
Solution
Solution
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