When An Error Message Is Displayed - Canon DR-5020 Instructions Manual

Chapter 3 Troubleshooting
Error messages may be displayed if the document cannot be scanned properly.
Check the type of error according to the error code and remedy the error as
follows.
Message JAM occured. Remove the paper.
Remedy Paper jam occurred on scanner. Remove jammed paper. For more
details, see the separate DR-5020/5080C Instructions.
Message Cover is opened. Close the cover.
Remedy The scanner cover (upper unit) is open. Close the cover.
Message Scanner is not found. Check the cable.
Remedy 1 The computer cannot recognized the scanner. Make sure that the
computer and scanner are correctly connected by a cable.
Remedy 2 This message may be displayed with the computer recognizing the
scanner. In this case, a probable cause is that the SCSI card not
matched to the computer is installed. This error message is
sometimes no longer output by turning asynchronous transfer in the
scanner's user mode OFF. If this does not rectify the problem,
contact the computer or SCSI card manufacturer.
Message Parameter is not valid. Change the parameters.
Remedy An invalid value was set in the scan conditions in the Scanner
Settings dialog box. Change the setting to a valid value.
Message Scanner reset detected. Try again.
Remedy Follow the on-screen message to turn the power ON and OFF
again.
Message No page was found. Set the paper and try again.
Remedy The document is not loaded on the scanner. Load the document,
and try scanning again.
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When An Error Message is
Displayed