Troubleshooting - Sony BRC-X1000 Operating Instructions Manual

Troubleshooting

Before bringing in your camera for service, check the following as a guide to troubleshooting the problem. If the
problem cannot be corrected, consult your Sony dealer.
Symptom
The power of the camera is not
turned on.
The camera does not work,
even when buttons on the
remote commander are pressed.
The picture is not displayed on
the connected video monitor.
Pan, tilt, or zoom cannot be
operated.
The camera does not operate
from the remote controller
RM-IP10.
VISCA is not available, even
when a computer is connected
to the camera.
The camera cannot be operated
at all.
Cause
The AC adapter (not supplied) is not firmly
connected to the DC IN 12 V terminal.
The power cord is not firmly connected to
the AC adapter or the power outlet.
The connection cable with the PoE+ Hub is
not firmly connected.
A power supply device that is not compliant
with PoE+ is connected.
IR RECEIVE on the SYSTEM menu is
turned OFF.
The remote commander's CAMERA
SELECT button number and the camera's IR
SELECT switch settings are different.
The video cable is not connected properly.
The exposure is not set correctly on the
camera.
The camera menu is displayed.
The VISCA RS-422 connection is incorrect. Check the connections to the VISCA RS-422
The camera address on the CAMERA
SETUP switch at the back side of the camera
is not set to 0 (AUTO).
The communication baud rate settings are
different.
The computer is not correctly connected to
the camera.
-
Remedy
Insert the power cord firmly as far as it will go.
Insert the power cord firmly as far as it will go.
Insert the connection cable firmly as far as it will
go.
Connect a PoE+ compliant power supply device.
Operate the menu using remote controller
RM-IP10, and turn on IR RECEIVE (page 10).
Press the CAMERA SELECT button that
matches the IR SELECT switch setting (page 10).
Check the connection between the camera and
video monitor.
Check the exposure settings in the EXPOSURE
menu.
Close the menu by pressing the RM-IP10 MENU
button on the remote controller or the DATA
SCREEN button on the supplied remote
commander.
terminal, and the wiring of the RS-422 cable.
Check the camera address, and select the same
camera number with the CAMERA button on the
remote controller.
Set the same baud rate (9,600 bps or 38,400 bps)
with the DIP switch at the bottom of the remote
controller and the CAMERA SETUP switch
(page 8) at the back of the camera.
Make sure the connection between the computer
and camera is made correctly.
Confirm that the baud rate (9,600 bps or 38,400
bps) is correctly set on the CAMERA SETUP
switch at the back of the camera (page 8) and in
the PC settings.
Check that the camera is not damaged by
connecting the camera to the remote controller
RM-IP10.
Remove the plug of the power cord from the AC
outlet, then reinsert it into the AC outlet after
waiting a while.
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