HP ProLiant DL360 G9 Maintaining And Troubleshooting
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HP ProLiant DL360 G9 Maintaining And Troubleshooting

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Maintaining and Troubleshooting the HP
ProLiant DL360 G9 Server
Release 3.0
Issue 1
November 2015

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Summary of Contents for HP ProLiant DL360 G9

  • Page 1 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Release 3.0 Issue 1 November 2015...
  • Page 2 © applicable number of licenses and units of capacity for which the 2015, Avaya Inc. license is granted will be one (1), unless a different number of All Rights Reserved. licenses or units of capacity is specified in the documentation or other Notice materials available to You.
  • Page 3 written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third Party Components “Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”).

  • Page 4: Table Of Contents

    .................... 36 Server Field Replaceable Unit .................... 37 Global asset recovery policy Appendix A: Differences between HP ProLiant DL360 G9 and HP ProLiant DL380 G9...  38 November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

  • Page 5: Chapter 1: Maintaining And Troubleshooting The Hp Proliant Dl360 G9 Server

    • Remote access and use of HP iLO hardware management tools for the HP servers are employed by a limited number of Avaya applications. If HP iLO is supported, that application’s documentation will define its configuration and use. Please check with the Avaya application product manager or appropriate documentation to confirm support.

  • Page 6: How To Use This Document

    How to use this document This guide contains information for installing the HP ProLiant DL360 G9 server as part of an Avaya deployment and provides: • Instructions for how to find the appropriate online server documentation from HP.

  • Page 7: Hp Proliant Dl360 G9 Document Set

    • HP ProLiant DL360 G9 Troubleshooting Guide, Volume I: Troubleshooting • HP ProLiant DL360 G9 Troubleshooting Guide, Volume II: Error Messages • HP Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products Documents included in the shipping container...

  • Page 8: Front View Of Hp Proliant Dl360 G9 Server

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Front view of HP ProLiant DL360 G9 Server Description Serial label pull tab Front video connector USB 2.0 connector Optical drive Systems Insight Display (Not used in Avaya configurations) USB 3.0 connector Hard Drive bays* * The HDDs read starting with top left, then bottom left, and continues to the right.
  • Page 9 Health LED Solid Green = System health is normal Flashing Green = Power fault (check system and devices). See HP ProLiant DL360 Gen9 Server User Guide. Flashing Amber = System health is degraded. To identify the...

  • Page 10: Rear View Of Hp Proliant Dl360 G9 Server

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Rear view of HP ProLiant DL360 G9 Server Description Slot 1 PCIe3 x16 (16, 8, 4, 1) Slot 2 PCIe 3 x8 (8, 4, 1) Slot 3 PCIe 3 x16 (16, 8, 4, 1) (Not used in Avaya configurations)
  • Page 11 Rear panel LEDs of HP ProLiant DL360 G9 Server Item Description Status UID button/LED Solid Blue = Identification is activated Flashing Blue = System is being managed remotely Off = Identification is deactivated 2 (left) HP iLO/Standard Solid Green = Activity exists...

  • Page 12: Diagnosing System Faults Using Hp Proliant Dl360 G9 Server Console

    2. Power up or reboot the server. Follow Avaya application procedure, if applicable. 3. When the system displays the HP splash screen, press F9 to go to System Utilities. 4. From System Utilities, navigate to Embedded Applications > Embedded Diagnostics and press ENTER.
  • Page 13 Diagnosing system faults using HP ProLiant DL360 G9 Server console 5. On the HP ProLiant Hardware Diagnostics UEFI screen, select one of the following options: • System Health to diagnose the health status of BIOS Hardware, Fans, Temperature, Power Supplies, Battery, Processors, Memory, NIC and Network information, Storage, and Firmware information.

  • Page 14: External Maintenance Field Replaceable Units

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server External Maintenance Field Replaceable Units Note: HDD Field Replaceable Units (FRUs) are Hot Swappable assuming you have RAID 1 configuration with 2 HDDs, and 1 of the HDDs is in working order. A RAID 5 Configuration is hot-swappable only if you are swapping 1 HDD, and the other 2 through 7 HDDs are in working order.
  • Page 15 This signature indicates future amber/ more logical drives and predicts failure and drive should be green the drive will fail. replaced asap. Table continues… November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...
  • Page 16 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Status Definition Avaya recommendations and information Flashing The drive is not configured and The drive must be replaced ASAP amber predicts the drive will fail if it is needed for current array.
  • Page 17 7. Go to System Health > Storage, to diagnose the hard drive problem, see Diagnosing system faults using HP ProLiant DL360 G9 Server console on page 12. Running Component Tests > Hard Drive tests might not work because a RAID controller is installed in this server.

  • Page 18: Power Supply Problems

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server About this task Follow the steps below to replace one of these drives: • DL360/380G9 300GB 10K SAS 2.5" HDD • DL360/380G9 300GB 15K SAS 2.5" HDD • DL360/380G9 600GB 10K SAS 2.5" HDD •...
  • Page 19 Table 1: Power supply LEDs System Power Definition Off (Server) System has no power. Solid Amber System is in standby, Power On/Standby button service is initialized. Table continues… November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

  • Page 20: Replacing A Power Supply

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server System Power Definition Flashing Green System is waiting to power on; Power On/Standby button is pressed. Solid Green System is powered on. Procedure 1. To troubleshoot possible power source problems: a. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source meets applicable standards.
  • Page 21 Figure 1: Replacing power supply 3. If disconnected, connect the power cables to the power supply. 4. If powered down, power up the server. November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

  • Page 22: Internal Field Replaceable Units

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Related links Power supply problems on page 18 Internal Field Replaceable Units Note: Internal Field Replaceable Units (FRUs) require the server to be shutdown and the cover removed to access and replace the FRU.
  • Page 23 4. Go to Component Tests > Optical Drive, run the component test, and test the optical drives. See Diagnosing system faults using HP ProLiant DL360 G9 Server console page 12. Next steps If the part is defective, continue with the following removal and replacement procedures.
  • Page 24 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Warning: Eliminate the risk of electric shock by removing all AC power from the system before installing or replacing any non hot-plug hardware option. Disconnect all power cords to completely remove power from the server. Always follow Avaya's application procedures when shutting down the server.

  • Page 25: Nic Problems

    • Network controller is installed, but not working. • Network controller has stopped working. • Network controller stopped working when an expansion board was added. November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

  • Page 26: Troubleshooting A Nic

    Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server HP documentation references • Troubleshooting Guide Volume 1: Network controller problems Related links Internal Field Replaceable Units on page 22 Troubleshooting a NIC on page 26 Replacing a NIC on page 27...
  • Page 27 Port is in the Embedded location, you must replace the server as NIC device is integrated onto server motherboard. 8. If none of the ports are failed, navigate to HP Diagnostics Menu > Component Tests > Networks and follow on-screen directions to perform network tests.
  • Page 28 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Note: Always follow safe electrostatic discharge practices. Procedure 1. Power down the server according to Avaya's application instructions. 2. Remove all power: a. Disconnect each power cord from the power source.

  • Page 29: Thermal (Fan) Problems

    • Troubleshooting Guide Volume 1: Hot-plug fan problems are occurring • User Guide: Hot-plug fan Related links Internal Field Replaceable Units on page 22 Troubleshooting thermal fans on page 30 November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...
  • Page 30 Replacing thermal fans on page 30 Troubleshooting thermal fans About this task Follow the steps below to troubleshoot the HP DL360 G9 CHASSIS FAN. Note: Always follow safe electrostatic discharge practices. Procedure 1. Ensure that the fans are properly seated and working.
  • Page 31 Extend the server from the rack. If the server is to remain on with application up, ensure power cord does not disconnect when extending server from rack. b. Remove the access panel. November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...
  • Page 32 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server c. Remove the fan module. Caution: To avoid server shutdown, a fan must be replaced within 60 seconds of being removed. 3. To replace the component: a. Install the Fan Module.

  • Page 33: Dimm Problems

    Follow the steps below to troubleshoot a DL360/380G9 4GB RDIMM. Procedure 1. If general memory problems are occurring: a. Navigate to HP Embedded Diagnostics > System Health > Memory, see Diagnosing system faults using HP ProLiant DL360 G9 Server console on page 12.
  • Page 34 Remove any third – party memory. g. To test the memory, navigate to HP Embedded Diagnostics > Component Tests > Memory to run the memory test. 2. If the server is out of memory: a.

  • Page 35: Raid Battery

    The customer must order the RAID Battery by calling the appropriate Order Entry Fulfillment Collections (OEFC) center as listed in the following table. November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

  • Page 36: Server Field Replaceable Unit

    If the server needs to be replaced, the customer must move the RAID battery from the current server to the replacement server. For information about HP ProLiant DL360 G9 RAID configuration, see HP ProLiant DL360 G9 RAID Configuration on the Avaya Support website at http://support.avaya.com.

  • Page 37: Global Asset Recovery Policy

    To return any failed part or component, check the Return merchandise authorization (RMA) policy on the Avaya Support website http://support.avaya.com under Help & Policies > Policies & Legal > Global Asset Recovery Policy. November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

  • Page 38: Appendix A: Differences Between Hp Proliant Dl360 G9 And Hp Proliant Dl380 G9

    The HP DL380 G9 server can consists of 2 HDDs Bays (8 HDDs each) supporting a total of 16 HDDs. The HP DL380 G9 server can consists of 6 full length PCIe slots. The only Field Replaceable Unit that is unique to the HP DL380 G9 server is the Fan Tray.
  • Page 39 DL360 G9 ..............NIC ................DL380 G9 ..............power supply ..............RDIMM ................. LEDs front panel ...............8 hard drive ..............14 rear panel ................................25 November 2015 Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server Comments on this document? infodev@avaya.com...

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