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Hitachi CBXSS Hardware Service Manual

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Hitachi Unified Storage
Hardware Service Guide
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MK-91DF8302-16

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Summary of Contents for Hitachi CBXSS

  • Page 1 Hitachi Unified Storage Hardware Service Guide INKS Changes in this revision Document organization Contents MK-91DF8302-16...
  • Page 2 (hereinafter referred to as “Hitachi”). Hitachi, Ltd. and Hitachi Data Systems reserve the right to make changes to this document at any time without notice and assume no responsibility for its use. Hitachi, Ltd. and Hitachi Data Systems products and services can only be ordered under the terms and conditions of Hitachi Data Systems' applicable agreements.
  • Page 3 Notice of export controls Export of technical data contained in this document may require an export license from the United States government and/or the government of Japan. Contact the Hitachi Legal Department for any export compliance questions. China RoHS The indication is given based on the Requirements for Controlling Pollution Caused by Electronic Information Products Regulation.
  • Page 4 SJ/T 11363-2006. o = this toxic or hazardous substances contained in at least one of the homogeneous materials used for this part is above the limit requirement in SJ/T 11363-2006. Hitachi Unified Storage Hardware Service Guide...
  • Page 5 Backup Hitachi cannot guarantee against data loss due to failures. Therefore, make backup copies of your data to minimize chances for data loss. Data backup is also critical when hardware components are added or replaced, since performing such hardware procedures restores parameter settings that can affect how data is managed on the storage systems.
  • Page 6 Equipment with Network Equipment- Building System Specifications In the Hitachi Unified Storage 150 Disk Array System, the CBLD, DBSD or DBLD are the equipment with the Network Equipment- Building System (NEBS) specifications. The equipment with the NEBS specifications is suitable for use in Telecommunications Facilities.
  • Page 7 * This library is free for commercial and non-commercial use as long as * the following conditions are shared to. The following conditions * apply to all code found in this distribution, be it the RC4, RSA, Hitachi Unified Storage Hardware Service Guide...
  • Page 8 * The licence and distribution terms for any publicly available version or * derivative of this code cannot be changed (i.e., this code cannot simply * be copied and put under another distribution licence * [including the GNU Public Licence.]) viii Hitachi Unified Storage Hardware Service Guide...
  • Page 9 * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE * POSSIBILITY OF SUCH DAMAGE. Notes on use: When using the Hitachi Unified Storage 100 Series Disk Array System, be sure to read this guide and understand the operating procedures and instructions described herein thoroughly before starting your operation.
  • Page 10 This product must not be used in residential areas. This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Hitachi Unified Storage Hardware Service Guide...
  • Page 11 Exercise care when handling the heavy equipment. • Handling precautions due to static electricity. • Exercise care to avoid injuring your fingers. • Do not place items on this surface of the storage system. • Hitachi Unified Storage Hardware Service Guide...
  • Page 12 Serial Numbers (Hitachi Unified Storage Models 110 and 130) • Hitachi Unified Storage Hardware Service Guide...
  • Page 13 Labels on the CBXSS Either (a) or (b) is affixed. • xiii Hitachi Unified Storage Hardware Service Guide...
  • Page 14 Labels on the CBXSL Either (a) or (b) is affixed.   • Hitachi Unified Storage Hardware Service Guide...
  • Page 15 Labels on the CBSS Either (a) or (b) is affixed.   • Hitachi Unified Storage Hardware Service Guide...
  • Page 16 Labels on the CBSL Either (a) or (b) is affixed. •   Hitachi Unified Storage Hardware Service Guide...
  • Page 17 Labels on the CBL/CBLE/CBLD Either (a) or (b) is affixed.   • xvii Hitachi Unified Storage Hardware Service Guide...
  • Page 18 Labels on the DBS/DBSD Either (a) or (b) is affixed. • xviii Hitachi Unified Storage Hardware Service Guide...
  • Page 19 Labels on the DBL/DBLD Either (a) or (b) is affixed. • Hitachi Unified Storage Hardware Service Guide...
  • Page 20 Labels on the CBXSS • Hitachi Unified Storage Hardware Service Guide...
  • Page 21 Labels on the DBF Either (a) or (b) is affixed. •   Hitachi Unified Storage Hardware Service Guide...
  • Page 22 Labels on the DBX Either (a) or (b) is affixed. •   xxii Hitachi Unified Storage Hardware Service Guide...
  • Page 23 Labels on front of the DBW (added on April 2014)   • xxiii Hitachi Unified Storage Hardware Service Guide...
  • Page 24 Labels on front of the DBW (effective until end of March 2014)   • xxiv Hitachi Unified Storage Hardware Service Guide...
  • Page 25 Labels on rear of the DBW (added on April 2014)   • Hitachi Unified Storage Hardware Service Guide...
  • Page 26 Labels on rear of the DBW (effective until end of March 2014)   • Label position and contents on DBW rail   • xxvi Hitachi Unified Storage Hardware Service Guide...
  • Page 27 Labels on the drives CBXSS/CBSS/DBS/DBSD • CBXSL/CBSL/DBL/DBLD • • xxvii Hitachi Unified Storage Hardware Service Guide...
  • Page 28 •   • Labels on cache backup battery (CBL/CBLE/ CBLD) • xxviii Hitachi Unified Storage Hardware Service Guide...
  • Page 29 Labels on fan module (CBL/CBLE/CBLD) • • Labels on DBW   • Labels on the power unit CBXSS/CBXSL/CBSS/CBSL • xxix Hitachi Unified Storage Hardware Service Guide...
  • Page 30 CBL/CBLE/CBLD • • • DBS/DBSD/DBL /DBLD • • Hitachi Unified Storage Hardware Service Guide...
  • Page 31 •   • Positions and contents of labels on DBW side card   • Positions and Contents of Labels on DBW rail   • xxxi Hitachi Unified Storage Hardware Service Guide...
  • Page 32 Labels on the controller CBXSS/CBXSL • CBSS/CBSL • CBL/CBLE/CBLD • xxxii Hitachi Unified Storage Hardware Service Guide...
  • Page 33 Labels on Host I/O Boards (CBSS/CBSL) Host I/O Board (Fibre Channel) • Labels on Host I/O Boards (CBXSS/CBXSL/ CBSS/CBSL) 1 Gbps iSCSI • 10 Gb iSCSI • xxxiii Hitachi Unified Storage Hardware Service Guide...
  • Page 34 Labels on Host I/O Module (CBL/CBLE/ CBLD) Fibre Channel • iSCSI • • Labels on Drive I/O Module (CBL/CBLE/ CBLD) • xxxiv Hitachi Unified Storage Hardware Service Guide...
  • Page 35 Labels on Management Module (CBL/CBLE/ CBLD) • • xxxv Hitachi Unified Storage Hardware Service Guide...
  • Page 36 Labels on I/O Module (ENC) (DBS/DBSD/DBL/DBLD) •   • xxxvi Hitachi Unified Storage Hardware Service Guide...
  • Page 37 •   Labels on I/O Card (ENC) (DBX) • Labels on Host Connector • xxxvii Hitachi Unified Storage Hardware Service Guide...
  • Page 38 Labels on SAS (ENC) Cable • Labels on cable holder (DBX) • xxxviii Hitachi Unified Storage Hardware Service Guide...
  • Page 39 • xxxix Hitachi Unified Storage Hardware Service Guide...
  • Page 40 Hitachi Unified Storage Hardware Service Guide...

  • Page 41: Table Of Contents

    Controller Boxes at a glance ........2-4 CBXSS Controller Box (DF850-CBSSR) ......2-5 Front panel bezel .
  • Page 42 Controller LEDs......... . . 2-34 CBXSS/CBXSL controller LEDs ......2-34 CBSS/CBSL controller LEDs .
  • Page 43 Host I/O Boards for CBXSS and CBXSL Controller Boxes ... .2-38 Host I/O Boards for CBSS and CBSL Controller Boxes ....2-40 I/O Module (ENC) and I/O Card (ENC) .
  • Page 44 CBXSL/CBSL Controller Boxes and DBL Drive Box....4-3 CBXSS/CBSS Controller Boxes and DBS Drive Box ....4-3 Drive-replacement instructions .
  • Page 45 Unpacking the CBL and Drive Box .......15-5 Starting Hitachi Storage Navigator Modular 2 ..... . .15-7 Registering the Hitachi Unified Storage system .
  • Page 46 Mounting the CBL ......... 15-29 Power on the Hitachi Unified Storage......15-30 Installing firmware on the Hitachi Unified Storage 150 .

  • Page 47: Preface

    Welcome to the Hitachi Unified Storage Hardware Service Guide This document describes how to service and replace field- replaceable units (FRUs) in Hitachi Unified Storage systems. It is intended for end users, system operators and administrators, and service personnel responsible for maintaining, troubleshooting, and servicing the hardware.

  • Page 48: Intended Audience

    Hitachi Unified Storage Getting Started Guide, MK-91DF8303 Describes how to get Hitachi Unified Storage systems up and running in the shortest period of time. For detailed installation and configuration information, refer to the Hitachi Unified Storage Hardware Installation and Configuration Guide.
  • Page 49 RAID Group expansion, DP pool expansion, and mega VOLs Hitachi Unified Storage Replication User Guide, MK-91DF8274 Describes how to use the four types of Hitachi replication software to meet your needs for data recovery: ShadowImage In-system Replication Copy-on-Write SnapShot...

  • Page 50: Document Organization

    Description Title Chapter 1, Verifying Describes the ways hardware fault conditions are brought component failures to the attention of Hitachi Unified Storage system users. Chapter 2, Hardware Describes the connectors, LEDs, and switches on the description Unified Storage system hardware.

  • Page 51: Convention For Storage Capacity Values

    Convention for storage capacity values Physical storage capacity values (for example, disk drive capacity) are calculated based on the following values: Physical capacity unit Value 1 KB 1,000 bytes 1 MB 1,000 KB or 1,000 bytes Preface Hitachi Unified Storage Hardware Service Guide...

  • Page 52: Accessing Product Documentation

    Getting help The Hitachi Data Systems customer support staff is available 24 hours a day, seven days a week. If you need technical support, log on to the HDS Support Portal for contact information: https://portal.hds.com...

  • Page 53: Verifying Component Failures

    Verifying component failures This chapter describes how to use Hitachi Storage Navigator Modular 2 to confirm part failures in Hitachi Unified Storage systems. The following topics are covered in this chapter: Replaceable parts Identifying hardware faults Using Storage Navigator Modular 2 to identify failures 1–1...

  • Page 54: Replaceable Parts

    • I/O Module (ENC) for DBS/DBL • SAS (ENC) cable for DBS/DBL For Hitachi Unified Storage 130 and 150 storage systems, please contact your Hitachi representative. NOTE: These procedures are for the CBXSS/CBXSL Controllers and DBS/ DBL Drive Boxes only.

  • Page 55: Identifying Hardware Faults

    Hitachi Unified Storage systems, and provide tables that describe the meanings of the LEDs and components. Using Storage Navigator Modular 2 to identify failures You can use Storage Navigator Modular 2 to identify the following Hitachi Unified Storage system component failures: •...
  • Page 56 Navigator Failed Part Occurred in the Storage System” in Chapter Check the detail of the failed part. Order the parts to be replaced. Figure 1-1: Flowchart for troubleshooting hardware faults 1–4 Verifying component failures Hitachi Unified Storage Hardware Service Guide...
  • Page 57 Storage Navigator Modular 2 host might have occurred or the Storage Navigator Modular 2 host might not have started normally. See Hitachi Storage Navigator Modular 2 does not start on page 17-2. 2. Using Storage Navigator Modular 2, check the status of the storage system where the failure occurred.
  • Page 58 6. In Storage Navigator Modular 2, go to the Alert & Events window and check the failed part (see Collecting trace information on page 3-13). 7. Order the replacement part. 1–6 Verifying component failures Hitachi Unified Storage Hardware Service Guide...

  • Page 59: Hardware Description

    Hardware description This chapter provides a tour of the Hitachi Unified Storage hardware. The following topics are covered in this chapter: Matching Controller Boxes and Drive Boxes Storage system dimensions Controller Boxes at a glance Drive Boxes at a glance Hardware descriptions 2–1...

  • Page 60: Matching Controller Boxes And Drive Boxes

    Matching Controller Boxes and Drive Boxes Hardware components on Hitachi Unified Storage systems vary, depending on the Controller Box and Drive Box. To find the hardware components on your Hitachi Unified Storage system, use Table 2-1 to find your storage system’s Controller Box and Drive Box(es).

  • Page 61: Storage System Dimensions

    (87 mm) 28.3 in 19.01 in (720 mm) (483 mm) Figure 2-1: Hitachi Unified Storage system dimensions NOTE: When rack-mounting a DBX Drive Box, leave at least 6 inches (152 mm) for the required cable guides. 2–3 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 62: Controller Boxes At A Glance

    CBXSL Controller Box (DF850-CBSLR) on page 2-7 • CBSS Controller Box (DF850-CBSSR) on page 2-9 • CBSL Controller Box (DF850-CBSLR) on page 2-11 • CBL (DF850-CBLR) and CBLD (DF850-CBLD) Controller Boxes on page 2-13 2–4 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 63: Cbxss Controller Box (Df850-Cbssr)

    ¶ POWER, READY, WARNING, ALARM LEDs Table 2-2 on page 2-26. Lock Front panel without bezel ¶ Figure 2-3: CBXSS Controller Box front panel without bezel • Legend: ¶ POWER, READY, WARNING, ALARM LEDs Table 2-2 on page 2-26. ALM LED Drive display LED above each drive slot.

  • Page 64: Rear Panel

    Figure 2-4: CBXSS Controller Box rear panel Legend: ¶ Two Controllers Controller 0 (left) and Controller 1 (right) Host Interface Option Host I/O Boards for CBXSS and CBXSL Controller Boxes on page 2-38. Fibre Channel Ports Fibre Channel ports on page 2-35. PATH 0 Expansion Port Connects to a DBS or DBL Drive Box.

  • Page 65: Cbxsl Controller Box (Df850-Cbslr)

    Drive display LED above each drive slot. See Table 2-7 on page 2-30. Large Form Factor Drives 12 3.5-inch large form factor drives stacked horizontally. Slots are designated in the following way: 2–7 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 66: Rear Panel

    Figure 2-7: CBXSL Controller Box rear panel Legend: ¶ Two Controllers Controller 0 (left) and Controller 1 (right) Host Interface Option Host I/O Boards for CBXSS and CBXSL Controller Boxes on page 2-38. Fibre Channel Ports Fibre Channel ports on page 2-35. PATH 0 Expansion Port Connects to a DBS or DBL Drive Box.

  • Page 67: Cbss Controller Box (Df850-Cbssr)

    Drive display LED above each drive slot. See Table 2-6 on page 2-30. Small Form Factor Drives 24 2.5-inch small form factor drives oriented vertically. Slots are designated 0 - 23 going from left to right. 2–9 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 68: Rear Panel

    Right LED: Port Activity (yellow) Management port on page 2-37. Power Unit Power Unit for CBXSS, CBXSL, CBSS, and CBSL Controller Boxes on page 2-45. Main Switch Powers the storage system ON and OFF. When power is OFF, turn on power by holding this switch longer than 1 second.

  • Page 69: Cbsl Controller Box (Df850-Cbslr)

    Drive display LED above each drive slot. See Table 2-7 on page 2-30. Large Form Factor Drives 12 3.5-inch large form factor drives stacked horizontally. Slots are designated in the following way: 2–11 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 70: Rear Panel

    Right LED: Port Activity (yellow) Management port on page 2-37. Power Unit Power Unit for CBXSS, CBXSL, CBSS, and CBSL Controller Boxes on page 2-45. Main Switch Powers the storage system ON and OFF. When power is OFF, turn on power by holding this switch longer than 1 second.

  • Page 71: Cbl (Df850-Cblr) And Cbld (Df850-Cbld) Controller Boxes

    2-49. Cache Backup Battery Cache backup battery on page 2-50. MAIN SW Reset Switches Use the Reset switches only when instructed by Hitachi Support. PWR, RDY, WARN and ALM LEDs Panel assembly on page 2-49. 2–13 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 72: Rear Panel

    Power Unit for CBL Controller Box on page 2-46. NOTE: The CBLD rear panel is identical to the figure above, except the AC receptacles are replaced by receptacles for accommodating DC power. 2–14 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 73: Drive Boxes At A Glance

    Drive display LED above each drive slot. See Table 2-8 on page 2-31. Small Form Factor Drives 24 2.5-inch small form factor drives oriented vertically. Slots are designated 0 - 23 going from left to right. 2–15 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 74: Rear Panel

    I/O Module (ENC), DBS, DBSD, DBL, and DBLD Drive Boxes on page 2- Console Port Not used. Power Unit Power Unit for CBXSS, CBXSL, CBSS, and CBSL Controller Boxes on page 2-45 Power Unit for DBSD/DBLD Drive Box on page 2-46.

  • Page 75: Dbl/Dbld Drive Box

    Drive display LED above each drive slot. See Table 2-9 on page 2-31. Large Form Factor Drives 12 3.5-inch large form factor drives stacked horizontally. Slots are designated in the following way: 2–17 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 76: Rear Panel

    Power Unit for DBSD/DBLD Drive Box on page 2-46. NOTE: The DBLD rear panel is identical to the figure above, except the AC receptacles are replaced by receptacles for accommodating DC power. 2–18 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 77: Dbf Drive Box

    Drive display LED above each drive slot. See Table 2-10 on page 2-32. Large Form Factor Drives 12 3.5-inch large form factor drives stacked horizontally. Slots are designated in the following way: 2–19 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 78: Rear Panel

    I/O Module (ENC), DBF Drive Box on page 2-44. OUT Port I/O Module (ENC), DBF Drive Box on page 2-44. Console Port Not used. Power Unit Power Unit for DBF Drive Box on page 2-46. 2–20 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 79: Dbx Drive Box

    ¶ Figure 2-26: DBX front panel with bezel Legend: LOCATE LED ¶ Table 2-4 on page 2-28. READY LED Table 2-4 on page 2-28. POWER LED Table 2-4 on page 2-28. 2–21 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 80: Rear Panel

    Figure 2-27: DBX rear panel • Legend: ¶ Power Unit Power Unit for DBX Drive Box on page 2-47. I/O Card (ENC) I/O Card (ENC), DBX Drive Box on page 2-43. 2–22 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 81: Top View

    Top view • ¶ Figure 2-28: DBX top view • Legend: ¶ ALM LED Table 2-11 on page 2-32. Drive Indication 2–23 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 82: Dbw Drive Box

    2-29. Drawer 1 ALM LED Table 2-5 on page 2-29 DBW Drive Box on page 2-57. Drawer 2 ALM LED Table 2-5 on page 2-29 DBW Drive Box on page 2-57. 2–24 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 83: Rear Panel

    I/O Module (ENC) for DBW Drive Box on page 2-57. Fan Module DBW Fan Module on page 2-60. Power Unit Power Unit for DBW Drive Box on page 2-58. Top view • Drive Figure 2-31: DBW top view • 2–25 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 84: Hardware Descriptions

    CBL/CBLD Controller Box POWER READY WARNING ALARM Table 2-2: Front panel LEDs (CBXSS, CBXSL, CBSS, CBSL, CBL, and CBLD Controller Boxes) Color Description POWER Green ON = power-on in progress after main switch has been pushed. Stays ON after system is operational.
  • Page 85 ON = nonfatal error. Storage system can remain operating. Visit the HDS Support Portal at portal.hds.com. LED goes ON when adding the chassis with the power turned on (this is not an error) 2–27 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 86 ON = nonfatal error. Storage system can remain operating. Visit the HDS Support Portal at portal.hds.com. If adding a chassis with power ON, LED indicates the addition of the chassis (this is not an error). 2–28 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 87 Orange ON = abnormal top drawer condition. Visit the HDS Support Portal at portal.hds.com. Drawer 2 ALM Orange ON = abnormal bottom drawer condition. Visit the HDS Support Portal at portal.hds.com. 2–29 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 88: Drive Display Leds

    Drive display LEDs CBXSS and CBSS Controller Boxes • Table 2-6: Drive display LEDs (CBXSS and CBSS Controller Boxes) Color Description ON = fatal error. Visit the HDS Support Portal at portal.hds.com. Green ON or blink = drive is being accessed.
  • Page 89 DBL/DBLD Drive Box Table 2-9: Drive display LEDs (DBL/DBLD Drive Box) Color Description Green ON or blink = drive is being accessed. ON = fatal error. Visit the HDS Support Portal at portal.hds.com. 2–31 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 90 ON = fatal error. Visit the HDS Support Portal at portal.hds.com. DBX Drive Box Drive indication Table 2-11: Drive display LED (DBX Drive Box) Color Description ON = fatal error. Visit the HDS Support Portal at portal.hds.com. • 2–32 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 91 DBW Drive Box ALM LED Table 2-12: Drive display LED (DBW Drive Box) Color Description Orange ON = drive is blocked. Visit the HDS Support Portal at portal.hds.com. 2–33 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 92: Controller Leds

    Controller LEDs The following LEDs appear on the rear panel of the CBXSS/CBXSL and CBSS/CBSL controllers. CBXSS/CBXSL controller LEDs ¶ Table 2-13: CBXSS/CBXSL controller LEDs Legend Color Description ¶ C-PWR Green ON = controller status is normal. Blink = data in cache memory is stored in the backup controller.

  • Page 93: Data Port Descriptions

    • 10 Gb iSCSI Fibre Channel ports CBXSS, CBXSL, CBSS, and CBSL Controller Boxes have four standard Fibre Channel ports. These Controller Boxes also support a Fibre Channel Host I/ O Module that contains four additional Fibre Channel ports (see...

  • Page 94: Gb Iscsi Ports

    1 Gb iSCSI ports CBXSS and CBXSL Controller Boxes support an optional 1 Gb iSCSI Host/IO Module that contains two 1 Gb iSCSI ports (see Host I/O Boards for CBXSS and CBXSL Controller Boxes on page 2-38). Each port provides a 1-Gigabit Ethernet interface for connecting to IP hosts that require IP access to storage.

  • Page 95: Management Port

    All Controller Boxes provide a 10/100/1000 Ethernet RJ-45 maintenance port labeled LAN 0. This port is used to perform troubleshooting procedures. Do not use this port unless instructed by Hitachi Customer Service. This port has port activity and link status LEDs that indicate its status.

  • Page 96: Host I/O Board And Host I/O Module

    Host I/O Board and Host I/O Module The following Host I/O Boards and Host I/O Modules are available for Hitachi Unified Storage systems: • A Host I/O Board for CBXSS and CBXSL Controller Boxes that comes in two versions (see page 2-38):...
  • Page 97 1 Gb iSCSI Host I/O Board The 1 Gb iSCSI Host I/O Board for CBXSS and CBXSL Controller Boxes has two 1 Gb RJ-45 iSCSI ports. The ports are designated in the following way when the module is installed: •...

  • Page 98: Host I/O Boards For Cbss And Cbsl Controller Boxes

    Support Portal at portal.hds.com. STATUS Green ON = Host I/O Board is in the power-on status. ON = Host I/O Board is operating abnormally. Visit the HDS Support Portal at portal.hds.com. 2–40 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 99 ON = normal link status at 2 or 4 Gbps. STATUS Green ON = Host I/O Board is in the power-on status. ON = Host I/O Board is operating abnormally. Visit the HDS Support Portal at portal.hds.com. 2–41 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 100: I/O Module (Enc) And I/O Card (Enc)

    Fast blinking 2 times: CUDG error in ENC card. • Fast blinking 3 times: firmware error in flash memory. NOTE: A CBXSS/CBXSL cannot connect to a DBX/DBW. A CBLD can connect to a DBSD/DBLD only. 2–42 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 101: I/O Card (Enc), Dbx Drive Box

    ON = SAS OUT side has made a link. ALARM ON = error with I/O Module (ENC) or I/O Card (ENC), rendering the module or card unusable. Visit the HDS Support Portal at portal.hds.com. 2–43 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 102: I/O Module (Enc), Dbf Drive Box

    Visit the HDS Support Portal at portal.hds.com. • High-speed blinking 2 times: CUDG error in ENC card. • High-speed blinking 3 times: firmware error in flash memory. Blue ON = SAS OUT side has made a link. 2–44 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 103: Power Unit

    Power Unit The Power Unit provides the power sockets for connection to an AC power source. The Power Unit also provides LEDs to indicate its status. Power Unit for CBXSS, CBXSL, CBSS, and CBSL Controller Boxes ¶ • • Legend...

  • Page 104: Power Unit For Dbsd/Dbld Drive Box

    Description ¶ Power Socket Connects to AC power source. ON = Power Unit is experiencing trouble. Visit the HDS Support Portal at portal.hds.com. Green ON = Power Unit is operating normally. 2–46 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 105: Power Unit For Cbld Controller Box

    Description ¶ ON = Power Unit is experiencing trouble. Visit the HDS Support Portal at portal.hds.com. Green ON = Power Unit is operating normally. Power Socket Connects to AC power source. 2–47 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 106: Cbl/Cbld Controller Box

    ON = fatal error. Visit the HDS Support Portal at portal.hds.com. Orange ON = controller is in the reset status. Reset Switch Use the Reset switch only when instructed by Hitachi Support. 2–48 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 107 ON = fatal error. Visit the HDS Support Portal at portal.hds.com. WARN LED Orange ON = fatal error. Visit the HDS Support Portal at portal.hds.com. Green RDY LED ON = storage system is operational. 2–49 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 108 Blinking = battery is charging at start-up. OFF = abnormal status due to: Cache backup battery not being installed. Cache backup battery voltage being abnormal. Battery temperature being abnormal. Visit the HDS Support Portal at portal.hds.com. 2–50 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 109: Rear Panel Of Cbl/Cbld Controller Box

    Host I/O Module Management Module Management Module Host I/O Module Drive I/O Module Fibre Channel 10 Gb iSCSI Interface Module Interface Module Figure 2-32: Modules on rear of CBL Controller Box 2–51 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 110 Figure 2-33: Modules on rear of CBLD Controller Box 2–52 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 111: Management Module For Cbl/Cbld Controller Box

    LAN 1 Management Port Management port on page 2-37. STATUS LED Green ON = power-on status. UPS Connector — Connects to an uninterruptible power supply. (This connector is not used on the CBLD Controller.) 2–53 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 112: Drive I/O Module For Cbl/Cbld Controller Box

    PATH 1 Drive Box Port Connector for connecting: • CBL to DBS/DBL/DBF/DBX/DBW. • CBLD to DBSD/DBLD. PATH 0 Drive Box Port Connector for connecting: • CBL to DBS/DBL/DBF/DBX/DBW. • CBLD to DBSD/DBLD. 2–54 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 113: Host I/O Modules For Cblcbld Controller Box

    ON = Host I/O Module is operating abnormally. Visit the HDS Support Portal at portal.hds.com. HSTS Blue ON = normal link status. ON = abnormal operating status. Visit the HDS Support Portal at portal.hds.com. 2–55 Hardware description Hitachi Unified Storage Hardware Service Guide...
  • Page 114 HALM ON = abnormal operating status. Visit the HDS Support Portal at portal.hds.com. Blue ON = normal operation at 8 Gbps. Green ON = normal operation at 2 or 4 Gbps. 2–56 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 115: Dbw Drive Box

    SAS Port A (IN) Connects to CBSS, CBSL, CBL, DBS, DBL, DBF, DBX, or DBW. SAS Port B (OUT) Connects to DBS, DBL, DBF, DBX, or DBW. SAS Port C Not used. 2–57 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 116: Power Unit For Dbw Drive Box

    NOTE: A CBXSS/CBXSL Controller Box cannot connect to a DBX/DBW Drive Box Power Unit for DBW Drive Box ¶   Figure 2-40: DBW Drive Box Power Unit • Legend Component Color Description ¶ Receptacle — Accommodates power cable. Switch —...

  • Page 117: Dbw Drive Box Drawer

    Cable ALM Orange ON = cable between the drawer and the I/O Module (ENC) is operating abnormally. Visit the HDS Support Portal at portal.hds.com. Activity Bar Green Not used. Graph 2–59 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 118: Dbw Fan Module

    ON = normal fan operation. Battery Fault Orange Not used. FAN ALM Orange ON = fan module is operating abnormally. Visit the HDS Support Portal at portal.hds.com. OFF = fan module is operating normally. 2–60 Hardware description Hitachi Unified Storage Hardware Service Guide...

  • Page 119: Procedures Before And After Replacing Components

    Guidelines to follow when replacing a component Guidelines to follow after replacing a component Replacement parts Locating hardware components Removing and replacing the front bezel Collecting trace information Checking recovery after replacing components 3–1 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 120: Electrostatic Discharge Precautions

    To avoid electric shock when performing a “hot replacement” of a part, do not wear metallic accessories or a watch and avoid touching “live” parts of the storage system with a screwdriver or similar tools. 3–2 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 121: Unpacking Replacement Components

    Leaving such conditions unattended can cause electric shock or fire. • Keep the area clean and dust-free when replacing components. 3–3 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 122: Guidelines To Follow When Replacing A Component

    • Do not make mechanical or electrical modifications or repairs to the equipment. Such actions can cause an electric shock or cause the storage system to malfunction. Hitachi is not responsible for regulatory compliance of a modified Hitachi product. •...

  • Page 123: Guidelines To Follow After Replacing A Component

    • Never replace components when powering on the storage system. Guidelines to follow after replacing a component Observe the following guidelines after replacing a component in the Hitachi storage system. • When restarting the storage system, wait for the POWER LED to go OFF and then turn off the main switch.
  • Page 124 Cache Backup Battery CBXSS/CBXSL/CBSS/CBSL 3285118-A — 3285167-A — Fan Module 3285131-A — Power Unit CBXSS/CBXSL/CBSS/CBSL 3285122-A — 3285165-A — DBS/DBL (contains BNST) 3285197-A — DBSC/DBLC 3285197-P — Controller 3–6 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...
  • Page 125 The status definitions of the host and the array are: With I/O = status that there is I/O from the host. Without I/O = status that there is no I/O from the host. 3–7 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...
  • Page 126 3–8 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 127: Locating Hardware Components

    Refer to the following figures to find the location of the field-replaceable components on Hitachi Unified Storage systems. Figure 3-1: Location of replaceable parts on the Controller Box NOTE 1: Cache memory for CBXSS/CBXSL/CBSS/CBSL is installed in the controller. The Host I/O Board for CBSS/CBSL is installed in the controller. 3–9...

  • Page 128: Removing And Replacing The Front Bezel

    Figure 3-2: Location of replaceable parts on the Drive Box Removing and replacing the front bezel To gain access to a Hitachi Unified Storage system, remove the front bezel. After replacing the component, replace the front bezel. Removing the front bezel on a CBXSS/CBXSL/CBSS/...
  • Page 129 When removing the key after locking the front bezel, align its groove with the positioning mark on the lock. Otherwise, you can damage the lock. 3–11 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 130: Removing The Front Bezel On A Cbl

    The key cannot be removed when Turn while pushing the key its groove is not aligned with the to the keyhole. positioning mark on the lock. 3–12 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 131: Collecting Trace Information

    When removing the key after locking the front bezel, align its groove with the positioning mark on the lock. Otherwise, you can damage the lock. Collecting trace information Hitachi Storage Navigator Modular 2 supports a trace feature that is used before replacing the following components: •...

  • Page 132: Checking Recovery After Replacing Components

    4. In the Alerts & Events window, click the Event Log tab and confirm that recovery procedures are completed and that there are no events that require your attention. 3–14 Procedures before and after replacing components Hitachi Unified Storage Hardware Service Guide...

  • Page 133: Replacing Drives

    Replacing drives This chapter describes how to replace a drive on Hitachi Unified Storage systems. The following topics are covered in this chapter: Precautions when replacing a drive Locating drives Drive-replacement instructions NOTE: This chapter assumes you have read the electrostatic...

  • Page 134: Precautions When Replacing A Drive

    • If you replace drives #0 to #4 on the CBXSS/CBXSL/CBSS/CBSL, or drives #0 to #4 on the DBS/DBL Drive Box corresponding to unit ID#0 on the CBL, do not remove drives #0 to #4 at the same time when the storage system power is turned on.

  • Page 135: Locating Drives

    Figure 4-2: Drive locations on a CBXSL/CBSL/DBL CBXSS/CBSS Controller Boxes and DBS Drive Box For CBXSS/CBSS Controller Boxes and the DBS Drive Box, drive numbering is from #0 to #23. Facing the front of the units, #0 is at the left of the unit and #23 is at the right of the unit.

  • Page 136: Drive-Replacement Instructions

    4-6. NOTE 2: Back up user data before replacing a drive in a RAID 0 configuration. When the RAID group and volume are deleted or formatted, user data will be deleted. 4–4 Replacing drives Hitachi Unified Storage Hardware Service Guide...

  • Page 137: Spare Drive Is Set

    30-to-50 minutes, 40-to-60 minutes for the CBL Controller Box, or 80-to-180 minutes when the DBW is connected to the CBL, wait for the LED to stop blinking before replacing drives. 4–5 Replacing drives Hitachi Unified Storage Hardware Service Guide...

  • Page 138: Spare Drive Is Not Set Or There Is No Spare Drive That Can Be Used

    Removing and replacing drives on CBXSS/CBSS Controller Boxes and DBS Drive Box on page 4-11 Chapter 2 Chapter 2 Removing and replacing the front bezel on page 3-10 Figure 4-5: Drive replacement flowchart 4–6 Replacing drives Hitachi Unified Storage Hardware Service Guide...
  • Page 139 30-to-50 minutes, 40-to-60 minutes for the CBL Controller Box, or 80-to-180 minutes when the DBW is connected to the CBL, wait for the LED to stop blinking before replacing drives. 4–7 Replacing drives Hitachi Unified Storage Hardware Service Guide...

  • Page 140: Replacing A Drive In A Raid 0 Configuration

    Drive Box on page 4-11 Checking recovery after replacing components on page 3-14 Chapter 2 Chapter 2 Removing and replacing the front bezel on page 3-10 Figure 4-6: Drive replacement flowchart 4–8 Replacing drives Hitachi Unified Storage Hardware Service Guide...
  • Page 141 30-to-50 minutes, 40-to-60 minutes for the CBL Controller Box, or 80-to-180 minutes when the DBW is connected to the CBL, wait for the LED to stop blinking before replacing drives. 4–9 Replacing drives Hitachi Unified Storage Hardware Service Guide...

  • Page 142: Removing And Replacing Drives On Cbxsl/Cbsl Controller Boxes And Dbl Drive Box

    ) to lock the drive. If the handle is raised so the hook of the handle cannot enter into each hole, the drive meets to the drive frame and cannot be installed. 4–10 Replacing drives Hitachi Unified Storage Hardware Service Guide...

  • Page 143: Removing And Replacing Drives On Cbxss/Cbss Controller Boxes And Dbs Drive Box

    Removing and replacing drives on CBXSS/CBSS Controller Boxes and DBS Drive Box To remove a drive from a CBXSS or CBSS Controller Box or DBS Drive Box: 1. With the storage system powered on and running, pull the stopper on the drive handle toward you to release the lock ( ).
  • Page 144   Drive Handle Guide rail Drive Hook Stopper Rectangular hole Figure 4-10: Replacing a drive on a CBXSS/CBSS/DBS 4–12 Replacing drives Hitachi Unified Storage Hardware Service Guide...

  • Page 145: Replacing A Cache Backup Battery

    Replacing a cache backup battery Hitachi Unified Storage systems contain cache backup batteries that protect cache data against a system crash and power loss. This chapter describes how to replace the cache backup battery on Hitachi Unified Storage systems. The following topics are covered in this chapter:...

  • Page 146: Precautions When Replacing Cache Backup Battery

    Otherwise, an abnormal rise in temperature can power off the storage system. • On the CBSL/CBSS/CBXSL/CBXSS Controller Boxes, you must turn off power to the storage system. • On the CBL Controller Box, you can replace two cache backup batteries while the storage system is operating.

  • Page 147: Replacing The Cache Backup Battery On Cbxss/Cbxsl/Cbss/Cbsl Controller Boxes5

    Replacing the cache backup battery on CBXSS/CBXSL/ CBSS/CBSL Controller Boxes Two cache backup batteries on a CBXSS/CBXSL/CBSS/CBS Controller Box are installed in a Power Unit. When the storage system power is turned on (Ready status), two cache backup batteries cannot be replaced at the same time.

  • Page 148: Installing The Power Unit

    Support Portal at portal.hds.com. The green READY LED on the front of the Controller Box might blink quickly for 30-to-50 minutes. 8. In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).
  • Page 149 Latch and lever operation of Power Unit (b) Replacing a Cache Backup Battery Cable clamp Cable Cache Backup Battery Screw (blue) Cover Connecter Figure 5-1: Replacing a cache backup battery on a CBXSS/CBXSL/CBSS/CBSL 5–5 Replacing a cache backup battery Hitachi Unified Storage Hardware Service Guide...

  • Page 150: Replacing The Cache Backup Battery On A Cbl Controller Box

    Unit stops blinking and goes ON. The green RDY LED blinks when the cache backup battery is charging and then goes ON when the cache backup battery is fully charged. Charging time takes approximately 3 hours. 5–6 Replacing a cache backup battery Hitachi Unified Storage Hardware Service Guide...
  • Page 151 8. Recycle the old cache backup battery. Cache Backup Battery #0 Lever Cache Backup Battery #1 LED Name Screw (blue) Figure 5-2: Replacing a cache backup battery on a CBL 5–7 Replacing a cache backup battery Hitachi Unified Storage Hardware Service Guide...
  • Page 152 5–8 Replacing a cache backup battery Hitachi Unified Storage Hardware Service Guide...

  • Page 153: Replacing A Fan Module

    NOTE: This chapter assumes you have read the electrostatic guidelines and other information in Chapter 3, Procedures before and after replacing components. If you have not, review this information and then return to this chapter. 6–1 Replacing a Fan Module Hitachi Unified Storage Hardware Service Guide...

  • Page 154: Precautions When Replacing The Fan Module

    6. Be sure the red ALM LED on the new Fan Module is OFF. 7. Confirm that the fans on the new Fan Module are rotating. 8. On the Controller Box, confirm the status of the following LEDs: 6–2 Replacing a Fan Module Hitachi Unified Storage Hardware Service Guide...
  • Page 155 80-to-180 minutes if the DBW is connected to the CBL before the LED goes ON. Red ALARM LED and orange WARNING LED are OFF. 9. In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).
  • Page 156 6–4 Replacing a Fan Module Hitachi Unified Storage Hardware Service Guide...

  • Page 157: Replacing A Power Unit

    Drive Boxes. The following topics are covered in this chapter: Precautions when replacing the Power Unit Replacing the Power Unit on CBXSS/CBXSL/CBSS/CBSL Controller Boxes Replacing the Power Unit on a CBL Controller Box Replacing the Power Unit on a DBL/DBS Drive Box...

  • Page 158: Precautions When Replacing The Power Unit

    Replacing the Power Unit on CBXSS/CBXSL/CBSS/CBSL Controller Boxes To replace the Power Unit on a CBXSS/CBXSL/CBSS/CBSL Controller Box: 1. Confirm the status of the following LEDs: Red P-ALM LED on the Power Unit to be replaced is ON. Green P-RDY LED on the Power Unit not to be replaced is ON.
  • Page 159 LED may blink rapidly for up to 50 minutes. Red ALARM LED and orange WARNING LED are OFF. If these two LEDs blink slowly, visit the HDS Support Portal at portal.hds.com. 18.In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).
  • Page 160 Latch and lever operation of Power Unit (b) Replacing a Cache Backup Battery Cable clamp Cable Cache Backup Battery Screw (blue) Cover Connecter Figure 7-1: Replacing a Power Unit on a CBXSS/CBXSL/CBSS/CBSL 7–4 Replacing a Power Unit Hitachi Unified Storage Hardware Service Guide...

  • Page 161: Replacing The Power Unit On A Cbl Controller Box

    LEDs blink slowly, visit the HDS Support Portal at portal.hds.com. 11.In Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14). 7–5 Replacing a Power Unit Hitachi Unified Storage Hardware Service Guide...
  • Page 162 LED name Lever Screw (blue) Power Unit #1 Power Unit #0 Figure 7-2: Replacing the Power Unit on a CBL 7–6 Replacing a Power Unit Hitachi Unified Storage Hardware Service Guide...

  • Page 163: Replacing The Power Unit On A Dbl/Dbs Drive Box

    LEDs blink slowly, visit the HDS Support Portal at portal.hds.com. 12.In Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14). 7–7 Replacing a Power Unit Hitachi Unified Storage Hardware Service Guide...
  • Page 164 Power Unit #0 Power Unit #1 Lever LED Name DBLSD BL Lever Latch Latch and lever operation of Power U it Figure 7-3: Replacing the Power Unit on a DBS/DBL 7–8 Replacing a Power Unit Hitachi Unified Storage Hardware Service Guide...

  • Page 165: Adding And Replacing Controllers

    Adding and replacing controllers This chapter describes how to add a controller to a single- controller Hitachi Unified Storage system and how to replace Hitachi Unified Storage system controllers. The following topics are covered in this chapter: Precautions when adding or replacing a controller...

  • Page 166: Precautions When Adding Or Replacing A Controller

    30 seconds, and reinsert it. • Store the collected simple trace information on CD-R (see Collecting trace information on page 3-13). 8–2 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...

  • Page 167: Adding A Controller To A Single-Controller Cbxss/Cbxsl

    Adding a controller to a single-controller CBXSS/CBXSL This section describes how to add a second controller to CBXSS and CBXSL storage systems equipped with a single controller. See Figure 8-1 Figure 8-2 as you perform this procedure. Controller #0 Dummy (Controller)
  • Page 168 Controller #1 all the way into the controller slot in the storage system, with its right and left levers completely open. NOTE: When inserting the controller, be carefully not to catch a SAS (ENC) cable. 8–4 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...
  • Page 169 12.Press the main switch on Controller #0 for at least one second. 13.Confirm that the green READY LED on the front of the Controller Box goes ON. 14.Connect a personal computer running Hitachi Storage Navigator Modular 2 to the LAN maintenance port on Controller #0 using a crossover Ethernet LAN cable.
  • Page 170 LAN maintenance port for Controller #1. 23.Register the IP address for Controller #1 in the array after deleting the target array in which the Hitachi Storage Navigator Modular 2 is registered (refer to the configuration chapter in the Hitachi Unified Storage Hardware Installation and Configuration Guide).

  • Page 171: Replacing The Controller In Cbxss/Cbxsl/Cbss/Cbsl Controller Boxes

    Replacing the controller in CBXSS/CBXSL/CBSS/CBSL Controller Boxes To replace a controller in CBXSS/CBXSL/CBSS/CBSL Controller Boxes, perform the following steps: 1. Remove the faulty controller from the storage system. 2. Remove the cache memory and Host I/O Board from the faulty controller.

  • Page 172: Installing The Cache Memory And Host I/O Board On The New Controller

    4. Close the levers, and tighten the right and left blue screws to secure the controller. 5. Connect all the cables you removed, including the SAS (ENC) cable if you removed it from the Drive Box. 8–8 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...
  • Page 173 6. Confirm that the green READY LED on the front of the Controller Box is ON. This LED might blink quickly for 30-to-50 minutes before it goes ON. 7. In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see...

  • Page 174: Replacing The Controller In A Cbl Controller Box

    Figure 8-4: Controller LEDs on a CBXSS/CBXSL/CBSS/CBSL Replacing the controller in a CBL Controller Box To replace a controller in CBL Controller Boxes, perform the following steps: 1. Remove the faulty controller from the storage system. 2. Remove all fan modules from the faulty controller.

  • Page 175: Removing Cache Memory From The Faulty Controller

    2. Align the projection inside the slot with the cut on the cache memory, and then gently push the cache memory into the slot until the slot levers close completely. 8–11 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...

  • Page 176: Installing The New Controller

    5. Confirm that the green READY LED on the front of the controller is ON. This LED might blink quickly for 40-to-60 minutes or 80-to-180 minutes when the DBW is connected to the CBL before the LED goes ON. 8–12 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...
  • Page 177 7. Check the system date and time (see Confirming and setting the date and time on page 8-14). RST SW ALM LED C-PWR LED (green) (red/orange) Figure 8-6: Controller LEDs on a CBL 8–13 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...

  • Page 178: Confirming And Setting The Date And Time

    Time button. 5. When the Edit Date and Time window appears, click Set Manually, enter the current date and time in their respective fields, and then click the OK button. 8–14 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...
  • Page 179 6. When the completion message appears, click Close. 8–15 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...
  • Page 180 8–16 Adding and replacing controllers Hitachi Unified Storage Hardware Service Guide...

  • Page 181: Replacing Cache Memory

    Replacing cache memory This chapter describes how to replace cache memory on Hitachi Unified Storage system controllers. The following topics are covered in this chapter: Precautions when replacing cache memory Replacing cache on CBXSS/CBXSL/CBSS/CBSL Controller Boxes Replacing cache memory on a CBL Controller Box...

  • Page 182: Precautions When Replacing Cache Memory

    30 seconds, and reinsert it. NOTE: You cannot replace two cache backup batteries on the CBSL/CBSS/ CBXSL/CBXSS at the same time when the storage system is powered on (Ready status). You can replace two cache backup batteries on the CBL while the storage system is operating;...
  • Page 183 If the cables are inserted half into the host connectors, the controller continues to detect the Fibre Channel failures and I/O processing may deteriorate. 9–3 Replacing cache memory Hitachi Unified Storage Hardware Service Guide...
  • Page 184 NOTE: The controller usually recovers in about three minutes; however, if I/O from the host is high, it may take up to 30 minutes to recover. 18.In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).
  • Page 185 Figure 9-2: Controller LEDs on a CBXSS/CBXSL/CBSS/CBSL 9–5 Replacing cache memory Hitachi Unified Storage Hardware Service Guide...

  • Page 186: Replacing Cache Memory On A Cbl Controller Box

    Slot Controller #1 Module Revision Label Latch (blue) Controller #0 Slot #0 (CMM0) Lever Latch (blue) Slot #1 (CMM1) Controller (Upper) Figure 9-3: Installing cache memory on a CBL 9–6 Replacing cache memory Hitachi Unified Storage Hardware Service Guide...
  • Page 187 I/O from the host is high, it may take up to 30 minutes to recover. 14.In Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14). 9–7 Replacing cache memory Hitachi Unified Storage Hardware Service Guide...
  • Page 188 9–8 Replacing cache memory Hitachi Unified Storage Hardware Service Guide...

  • Page 189: Replacing A Host I/O Board Or Host I/O Module

    Hitachi Unified Storage systems support Host I/O Boards and Host I/O Module that contain ports that support Fibre Channel and iSCSI interfaces. This chapter describes how to replace Host I/O Boards and Host I/O Modules in Hitachi Unified Storage systems. The following topics are covered in this chapter:...

  • Page 190: Precautions When Replacing A Host I/O Board Or Module

    If the Fibre Channel Interface cables are inserted halfway into the host connectors, the controller continues to detect Fibre Channel failures and I/O processing can deteriorate. 10–2 Replacing a Host I/O Board or Host I/O Module Hitachi Unified Storage Hardware Service Guide...

  • Page 191: Replacing A Host I/O Board On Cbxss/Cbxsl/Cbss/Cbsl Controller Boxes

    Replacing a Host I/O Board on CBXSS/CBXSL/CBSS/CBSL Controller Boxes To replace a Host I/O Board on CBXSS/CBXSL/CBSS/CBSL Controller Boxes: 1. Remove the host connector from the Host I/O Board to be removed. 2. Loosen the two blue screws that secure the Host I/O Board.
  • Page 192 Main SW Main SW RST SW RS T SW Figure 10-2: Controller LEDs on a CBXSS/CBXSL/CBSS/CBSL with a Fibre Channel Host I/O Board installed 10–4 Replacing a Host I/O Board or Host I/O Module Hitachi Unified Storage Hardware Service Guide...

  • Page 193: Replacing A Host I/O Module On A Cbl Controller Box

    DBW is connected to the CBL before the LED goes ON. 11.In Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14). 10–5 Replacing a Host I/O Board or Host I/O Module Hitachi Unified Storage Hardware Service Guide...
  • Page 194 Host I/O Module (Fibre Channel 8G ) (iSCSI 10G ) STATUS LED (green/red) STATUS LED (green/ red) Figure 10-4: Host I/O Module LEDs on a CBL 10–6 Replacing a Host I/O Board or Host I/O Module Hitachi Unified Storage Hardware Service Guide...

  • Page 195: Replacing The Host Connector

    Replacing the Host connector This chapter describes how to replace a Host Connector on Hitachi Unified Storage systems. The following topics are covered in this chapter: Precautions when replacing a Host Connector Replacing the Host Connector NOTE: This chapter assumes you have read the electrostatic...

  • Page 196: Precautions When Replacing A Host Connector

    7. On the CBXSS/CBSS/CBXSL/CBSL, check that the red HALM LED for ports #A, B, C, D goes OFF. 8. On the CBXSS/CBSS/CBXSL/CBSL or CBL, check that the red HALM LED or red HSTS LED for ports #E, F, G, H does not go ON.
  • Page 197 9. In Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14). Figure 11-1: Replacing the Host Connector on a CBXSS/CBXSL/CBSS/CBSL Figure 11-2: Replacing the Host Connector on a CBL 11–3 Replacing the Host connector Hitachi Unified Storage Hardware Service Guide...
  • Page 198 Host I/O Module #01 HALM HALM HALM HALM (b) CBSL/CBSS Host I/O Module #00 Host I/O Module #10 (c) CBL/CBLE Figure 11-3: Port and HALM LEDs for Fibre Channel interface 11–4 Replacing the Host connector Hitachi Unified Storage Hardware Service Guide...
  • Page 199 Host I/O Module #01 HSTS HSTS HSTS HSTS (b) CBSL/CBSS Host I/O Module #00 Host I/O Module #10 (c) CBL/CBLE Figure 11-4: Port and HALM LEDs for 10 Gb iSCSI interface 11–5 Replacing the Host connector Hitachi Unified Storage Hardware Service Guide...
  • Page 200 11–6 Replacing the Host connector Hitachi Unified Storage Hardware Service Guide...

  • Page 201: Replacing The Drive I/O Module

    CBL Controller Boxes have a Drive I/O Module. This chapter describes how to replace a Drive I/O Module in a CBL Controller Box on Hitachi Unified Storage system. The following topics are covered in this chapter: Precautions when replacing the Drive I/O Module...

  • Page 202: Precautions When Replacing The Drive I/O Module

    7. Close the lever, and then push the Drive I/O Module all the way into the slot. 8. Tighten the Drive I/O Module using the blue screw you loosened earlier. 12–2 Replacing the Drive I/O Module Hitachi Unified Storage Hardware Service Guide...
  • Page 203 ON. The READY LED may blink quickly for 40-to-60 minutes or 80-to- 180 minutes when the DBW is connected to the CBL before it goes ON. 12.In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).
  • Page 204 12–4 Replacing the Drive I/O Module Hitachi Unified Storage Hardware Service Guide...
  • Page 205 NOTE: This chapter assumes you have read the information in Chapter 3, Procedures before and after replacing components. If you have not, review this information and then return to this chapter. 13–1 Replacing the I/O Module (ENC) Hitachi Unified Storage Hardware Service Guide...

  • Page 206: Replacing The I/O Module (Enc)

    • If two or more I/O Modules (ENCs) must be replaced on the same PATH: First replace the Controller Box (controller for CBXSS/CBXSL/CBSS/ CBSL, Drive I/O Module for CBL). Then replace the I/O Module (ENC) for the Drive Box. If replacing the I/O Module (ENC) for two or more Drive Boxes, replace the Drive Box whose the array number is smaller.
  • Page 207 ENC automatic download. If the WARNING LED is ON or blinks slowly after completing the ENC automatic download, visit the HDS Support Portal at portal.hds.com. 10.In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).

  • Page 208: Replacing The I/O Module (Enc)

    I/O Module (Front) LOC LED ALM LED Lever I/O Module (ENC) #1 I/O Module (ENC) #0 Lever Figure 13-1: Replacing the I/O Module (ENC) 13–4 Replacing the I/O Module (ENC) Hitachi Unified Storage Hardware Service Guide...

  • Page 209: Replacing The Sas (Enc) Cable

    DBL and DBS Drive Boxes have a field-replaceable SAS (ENC) cable. This chapter describes how to replace an I/O Module (ENC) component on Hitachi Unified Storage systems. The following topics are covered in this chapter: Precautions when replacing the SAS (ENC) cable...

  • Page 210: Precautions When Replacing The Sas (Enc) Cable

    LED might blink quickly for 30-to-50 minutes, 40-to-60 minutes for the CBL, or 80-to-180 minutes when the DBW is connected to the CBL before the LED goes ON. 14–2 Replacing the SAS (ENC) cable Hitachi Unified Storage Hardware Service Guide...
  • Page 211 Red ALARM LED and orange WARNING LED on the front of the Controller Box are OFF. If the WARNING LED blinks slowly, visit the HDS Support Portal at portal.hds.com. 6. In Hitachi Storage Navigator Modular 2, check the recovery after replacing components (see Checking recovery after replacing components on page 3-14).
  • Page 212 14–4 Replacing the SAS (ENC) cable Hitachi Unified Storage Hardware Service Guide...

  • Page 213: Upgrading A Hitachi Unified Storage 130 System

    Upgrading a Hitachi Unified Storage 130 system This chapter describes how to upgrade a Hitachi Unified Storage 130 system to a Hitachi Unified Storage 150 system. 15–1 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 214: Upgrade Procedure At-A-Glance

    Upgrade procedure at-a-glance The following steps summarize the procedures to follow when upgrading a Hitachi Unified Storage 130 to a Hitachi Unified Storage 150. Some steps are performed at the Hitachi Unified Storage 130, while other steps are performed at the Hitachi Unified Storage 150.

  • Page 215: Reviewing Prerequisites

    The storage system must be operational, with no failures or failed parts. • The most recent version of Hitachi Storage Navigator Modular 2 must be used when performing the upgrade. • If extra-cost options other than Dynamic Provisioning and Data Retention Utility are used with the storage system, uninstall (or “lock”)

  • Page 216: Preparing For The Upgrade

    Preparing for the upgrade To prepare for the upgrade: 1. Stop all I/O between the host computer and the Hitachi Unified Storage. 2. Back up all data from the Hitachi Unified Storage. 3. Obtain the following tools for performing the upgrade:...

  • Page 217: Unpacking The Cbl And Drive Box

    8. Keep the key supplied with the storage system in a safe place. The key for the front bezel is used to mount and dismount the CBSL/CBSS/DBL/ DBS front bezel. 15–5 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...
  • Page 218 ¶ Legend: Front Bezel and Key (in polyethylene bag) ¶ Accessory Box Buffer Pads Desiccating Agent Storage System Lower Buffer Pad Shipping Box 15–6 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 219: Starting Hitachi Storage Navigator Modular 2

    1. Connect an Ethernet cross-over cable to the LAN 0 maintenance port on the rear of the CBSS or CBSL Controller Box. Connect the other end of the cable to a maintenance PC that has an installed version of Hitachi Storage Navigator Modular 2.
  • Page 220 2. In the introduction page, click Next. 15–8 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 221: Locking Extra-Cost Options

    2. At the Hitachi Storage Navigator Modular 2 Arrays page, check the storage system that has the extra-cost option. 3. Press the Ctrl, Shift, and E keys at the same time to switch Hitachi Storage Navigator Modular 2 to Maintenance Mode. Confirm that...
  • Page 222 Figure 15-1: Confirming Maintenance Mode 4. Under the Array Name column, click the name of the Hitachi Unified Storage system. 5. In the middle pane, click Settings > Licenses. 15–10 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...
  • Page 223 8. Click OK. 9. When the De-Install License page confirms that the de-installation of the license is completed successfully, click Close. 10.To return to normal mode, log out of Hitachi Storage Navigator Modular 2 and then log back in. 15–11...

  • Page 224: Install Firmware On The Cbsl/Cbss

    Install firmware on the CBSL/CBSS Use Hitachi Storage Navigator 2 and the firmware provided on the supplied DVD to install firmware on the CBSL/CBSS. Installing Java Runtime Environment If the maintenance PC does not have Java Runtime Environment (JRE) v6 update 29 installed, perform the following procedure.

  • Page 225: Copying And Installing Firmware

    Operation Mode on the Arrays page (see Figure 15-1 on page 15-10). 3. Under the Array Name column, confirm that the name of the Hitachi Unified Storage system is checked in the Arrays page. 4. In the middle pane, click Settings > Firmware.
  • Page 226 Revision fields is the same. In the following example, the last letter is S and appears in both fields. Record the local file revision here: ....... 15–14 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...
  • Page 227 NOTE: If the message I14000 System copy started (Unit-x, HDU-y) appears two or more times in Information Message on the WEB, you can ignore it. This does not indicate a problem. 15–15 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 228: Removing Drives From The Hitachi Unified Storage 130

    Storage 150 does not contain drives within its enclosure and requires a separately connected DBS, DBL, or DBX Drive Box. During the upgrade, you move the row of drives from the Hitachi Unified Storage 130 CBSL/CBSS to a DBS, DBL, or DBX Drive Box connected to the Hitachi Unified Storage 150.
  • Page 229 Configuration Information: Location = location where a drive is installed Unit = unit ID number HDU = drive number Serial Number = serial number of drive 15–17 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 230: Shutting Down The Storage System

    Shutting down the storage system After collecting drive serial numbers, a clean power down of the Hitachi Unified Storage 130 storage system (CBSS or CBSL) from the main power off switch is required. The clean power down must be performed from the main Power Off switch on Controller #0 or Controller #1.

  • Page 231: Removing Power Cables

    NOTE: When you remove the UPS interlock cable, an email alert notification is sent (if configured in Hitachi Storage Navigator Modular 2) and a TRAP is received by the SNMP Agent Support Function. 4. Confirm that the POWER LED on the front of the storage system changes from green to orange (this should take approximately 10 minutes).
  • Page 232 Figure 15-2: Removing the stopper c. Release the screw securing the cable tray. Figure 15-3: Removing the cable tray d. Remove the power cable. 15–20 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 233: Removing Sas (Enc) Cables

    Pull the screws of the stopper in the direction of arrow Figure 15- 6 on page 15-22 and remove the cable routing from the rails. 15–21 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 234: Removing Drives

    Figure 15-7: Releasing the routing bar (left side of DBX shown) Removing drives After recording drive serial numbers in the Hitachi Unified Storage 130 and removing the power and SAS (ENC) cables, you are ready to remove drives from the Hitachi Unified Storage 130. This procedure assumes that unit ID...
  • Page 235 Wear a wrist strap at all times and discharge static electricity from your body before handling drives. • After removing a drive, place it in the drive box for safekeeping until you install it in the Hitachi Unified Storage Drive Box. • Keep all unused parts for the CBL. •...

  • Page 236: Removing A Drive From The Dbl Drive Box

    4. Keep the drive in the component box at the location shown on the address label, with the drive’s handle returned to its original state and locked by the stopper. 15–24 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 237: Removing A Drive From The Dbs Drive Box

    4. Attach the top cover of the DBX (see Removing and replacing the front bezel on page 3-10). 15–25 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 238: Installing Drives In The Hitachi Unified Storage 150

    Figure 15-10: Removing a drive from a DBX Drive Box Installing drives in the Hitachi Unified Storage 150 After removing the drives from the Hitachi Unified Storage 130, install them into either a DBL Drive Box (if they were removed from a CBSL) or a DBS Drive Box (if they were removed from a CBSS).
  • Page 239 DBS. 3. Raise the stopper, which is tilted toward you, and then press the stopper to lock the drive into place. 15–27 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...
  • Page 240 3-10). Figure 15-13: Installing a drive in the DBS Figure 15-14: Drive mounting locations on a CBXSS/CBSS/DBS Installing drives in the DBX To install drives in the DBX: 1. Pull the DBX out of the rack and remove the top cover (see...

  • Page 241: Mounting The Cbl

    Mount the CBL into the rack and adjust the components in the rack as necessary to accommodate the CBL and DBL, DBS, or DBX Drive Trays. For more information, refer to the Hitachi Unified Storage Hardware Installation and Configuration Guide.

  • Page 242: Power On The Hitachi Unified Storage

    Power on the Hitachi Unified Storage To power on the Hitachi Unified Storage: 1. Turn on all PDB breakers. 2. For the DBW Drive Box, turn on the power switch. 3. Power on the CBL Controller Box: a. Press the main switch on the front bezel. See Figure 15-17.
  • Page 243 Green Power OK LED goes ON (see Figure 15-20). b. DBW Power Unit goes ON.   Switch Power OK LED Figure 15-20: Power OK LED and Switch on DBW Drive Box 15–31 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 244: Installing Firmware On The Hitachi Unified Storage 150

    Installing firmware on the Hitachi Unified Storage 150 After powering on the Hitachi Unified Storage 150, use WEB to install the same firmware version you installed on the Hitachi Unified Storage 130 prior to performing the upgrade. 1. On the maintenance PC: Disable DNS in the PC’s TCP/IP settings;...
  • Page 245 9. Click the Select button, go to the directory where the uncompressed firmware files are located, click the firmware file, and click Open. 10.Click Install and follow the on-screen instructions for completing the firmware installation. 15–33 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 246: Changing The Number Of Drive I/O Modules

    Continue with the previous procedure to change the number of Drive I/O Modules. 1. At the Maintenance Mode page, in the left pane, under System Parameter, click System. 2. At the next screen click Change. 15–34 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...
  • Page 247 3. Using the Number of drive I/O module drop-down list, change the setting 2 and click the Set. 4. At the confirmation window, click Save. 5. At the next two windows, click OK. 15–35 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 248: Configuring The Storage System Serial Number

    Configuring the storage system serial number Use the following procedure to change the serial number for the Hitachi Unified Storage 150. 1. In your browser, type http://<IP address of the array>/equip_set and click Go. In this URL, <IP address of the array> is the IP address of the storage system prior to the upgrade.
  • Page 249 READY LED goes ON. If the READY LED does not go on, the installation may have failed and you will have to repeat the procedure. 11.Exit the WEB. 15–37 Upgrading a Hitachi Unified Storage 130 system Hitachi Unified Storage Hardware Service Guide...

  • Page 250: Registering The Hitachi Unified Storage 150

    (or “unlocking”) it for use. You cannot use the license key of the priced option that was used prior to the upgrade. 6. Reboot the host computer and prepare it for use with the Hitachi Unified Storage 150.

  • Page 251: General Maintenance And Best Practices

    General maintenance and best practices To keep your Hitachi Unified Storage system operating at peak performance, please review and perform the general maintenance and best practices procedures in this chapter. This chapter covers general maintenance procedures for Hitachi Unified Storage systems.

  • Page 252: Periodic Maintenance Procedures

    Clean the rack 5 minutes Inspecting the fans A Fan Unit is only installed in the CBL. The fan for the CBXSS/CBXSL/CBSS/ CBSL is built into the Power Unit. Inspect the fans when the storage system power is turned on.
  • Page 253 Inspecting fan (Fans in the Power Unit) DBS/DBL (Rear view) DBX (Rear view) Figure 16-1: Inspecting and cleaning the storage system (rack is shown for demonstration purposes only) 16–3 General maintenance and best practices Hitachi Unified Storage Hardware Service Guide...

  • Page 254: Replacing The Battery

    Do not use the storage system once the usable battery time has expired. • To replace the battery on a CBXSL/CBXSS/CBSL/CBSS, you replace the cache backup battery installed in the Power Unit (see Replacing the...

  • Page 255: Procedure When Moving The Storage System

    Procedure when moving the storage system If you need to move the Hitachi Unified Storage system, review the figures in this chapter before moving the hardware. Figure 16-2: Moving the Storage System and Rack Together Figure 16-3: Tasks to perform at new location before moving the storage system 16–5...
  • Page 256 Figure 16-4: Moving the storage system with moving parts 16–6 General maintenance and best practices Hitachi Unified Storage Hardware Service Guide...
  • Page 257 Figure 16-5: Installing the storage system at the new location 16–7 General maintenance and best practices Hitachi Unified Storage Hardware Service Guide...

  • Page 258: Disconnecting Cables

    Disconnecting cables Use the following procedure when disconnecting cables from the HItachi Unified Storage system. Disconnecting power cables from the Power Unit WARNING! Be sure there is no scratch or bend on a power cable that can cause an electric shock or fire. If the cable cannot be removed easily, do not pull it by force;...

  • Page 259: Disconnecting Fibre Channel Interface Cables

    2. Disconnect the iSCSI interface cable connected to the controller. Sample rack ISCSI Interface cables ISCSI Interface Clamp cables CBSL Cable passing opening Figure 16-8: Example of disconnecting iSCSI cables on a CBSL 16–9 General maintenance and best practices Hitachi Unified Storage Hardware Service Guide...

  • Page 260: Storing A Hitachi Unified Storage System

    Storing a Hitachi Unified Storage system If the storage system is not used for more than six months, the battery may become overcharged and suffer unrecoverable damage. To avoid this situation, charge the battery more than three hours at least once six months.

  • Page 261: Troubleshooting

    Troubleshooting This chapter covers troubleshooting topics related to the replacement of components in Hitachi Unified Storage systems. The following topics are covered in this chapter: Hitachi Storage Navigator Modular 2 does not start Hitachi Storage Navigator Modular 2 cannot connect to...

  • Page 262: Hitachi Storage Navigator Modular 2 Does Not Start

    Hitachi Storage Navigator Modular 2 does not start In the unlikely event that Hitachi Storage Navigator Modular 2 does not start, check for a communication failure between the Storage Navigator Modular 2 and the host may occur. If the connection is good, Storage Navigator Modular 2 may not have been started in the normal way.
  • Page 263 Reinstall Hitachi Storage Navigator Is a failure recovered? maintenance engineer. Figure 17-1: Troubleshooting workflow if Storage Navigator Modular 2 will not start NOTE: Refer to the Hitachi Unified Storage Hardware Installation and Configuration Guide. 17–3 Troubleshooting Hitachi Unified Storage Hardware Service Guide...

  • Page 264: Hitachi Storage Navigator Modular 2 Cannot Connect To Storage System

    Hitachi Storage Navigator Modular 2 cannot connect to storage system If Storage Navigator Modular 2 is not able to connect to a Hitachi Unified Storage system, use the storage system light-emitting diodes (LEDs) and the workflow in Figure 17-2 on page 17-5 to determine the failure.
  • Page 265 LED OFF Turn on the main switch, and check the READY LED. (see Contact your Notes 2, 3). administrator LED ON Figure 17-2: Troubleshooting workflow if Storage Navigator Modular 2 cannot connect 17–5 Troubleshooting Hitachi Unified Storage Hardware Service Guide...
  • Page 266 [IPv4 default value] Controller #0: IP Address:192.168.0.16 Subnet Mask:255.255.255.0 Default Gateway:0.0.0.0 Controller #1: IP Address:192.168.0.17 Subnet Mask:255.255.255.0 Default Gateway:0.0.0.0 [IPv6 default value] Controller #0: IP Address: Auto Controller #1: IP Address: Auto 17–6 Troubleshooting Hitachi Unified Storage Hardware Service Guide...
  • Page 267 IP address search. Is packet filtering enabled? There may be times when a connection to the storage system cannot be made temporarily. Wait at least one minute, and then update it again. 17–7 Troubleshooting Hitachi Unified Storage Hardware Service Guide...

  • Page 268: Storage System Failures

    The main switch may be set to the OFF position or a network failure may have occurred between the host and the storage system.See Hitachi Storage Navigator Modular 2 cannot connect to storage system on page 17-4. 6. From the Arrays page, click the name of the storage system. When the next screen appears, click either Alerts &...
  • Page 269 7. If an entry appears in the failure parts list window, select the part and click Show Details in the lower right corner of the screen for detailed information. To remove the information, click the Close button. 17–9 Troubleshooting Hitachi Unified Storage Hardware Service Guide...

  • Page 270: Using Leds To Diagnose Problems

    Yes: Continue to use the equipment, even if the green READY LED blinks fast. • No: See READY LED does not go ON or READY LED went ON and then OFF on page 17-12. 10. End of procedure. 17–10 Troubleshooting Hitachi Unified Storage Hardware Service Guide...
  • Page 271 READY LED blinks fast. • No: See READY LED does not go ON or READY LED went ON and then OFF on page 17-12. 7. End of procedure. 17–11 Troubleshooting Hitachi Unified Storage Hardware Service Guide...
  • Page 272 8. Set the main switch to OFF. 9. Contact your administrator. 10. End of procedure. ALARM LED is ON 1. Identify which components failed. 2. Contact your administrator and do not disturb the equipment 17–12 Troubleshooting Hitachi Unified Storage Hardware Service Guide...
  • Page 273 No: See READY LED does not go ON or READY LED went ON and then OFF on page 17-12. 4. Continue to use the equipment and contact your administrator. 5. End of procedure. 17–13 Troubleshooting Hitachi Unified Storage Hardware Service Guide...
  • Page 274 17–14 Troubleshooting Hitachi Unified Storage Hardware Service Guide...

  • Page 275: Glossary

    Glossary This glossary provides definitions for replication terms as well as terms related to the technology that supports your Hitachi storage system. Click the letter of the glossary section to display the related page. • A B C D E...
  • Page 276 An authentication technique for confirming the identity of one computer to another. Described in RFC 1994. CHAP See Challenge Handshake Authentication Protocol. See command line interface. • A B C D E G H I R S T U V W Glossary–2 Hitachi Unified Storage Hardware Service Guide...
  • Page 277 CBXSL Controller Box: A 3U Controller Box that can contain a maximum of 12 3.5-inch drives. • CBXSS Controller Box: A 2U Controller Box that can contain a maximum of 24 2.5-inch drives. Cluster A group of disk sectors. The operating system assigns a unique number to each cluster and then keeps track of files according to which clusters they use.

  • Page 278: Disaster Recovery

    A contiguous area of storage in a computer file system that is reserved for writing or storing a file. • A B C D E G H I R S T U V W Glossary–4 Hitachi Unified Storage Hardware Service Guide...

  • Page 279: Fault Tolerance

    Fiber Channel calls in TCP packets. Firmware Software embedded into a storage device. It may also be referred to as Microcode. • A B C D E G H I R S T U V W Glossary–5 Hitachi Unified Storage Hardware Service Guide...
  • Page 280 Host I/O Module I/O Module for the CBL/CBLD. The Host I/O Module provides interface functions for the host. • A B C D E G H I R S T U V W Glossary–6 Hitachi Unified Storage Hardware Service Guide...
  • Page 281 IP addresses. Instead, iSNS automatically discovers, manages, and configures all iSCSI devices in your environment. • A B C D E G H I R S T U V W Glossary–7 Hitachi Unified Storage Hardware Service Guide...
  • Page 282 It is an error detection scheme • A B C D E G H I R S T U V W Glossary–8 Hitachi Unified Storage Hardware Service Guide...
  • Page 283 Two remote paths must be set up for each storage system (one path for each of the two controllers built in the storage system). • A B C D E G H I R S T U V W Glossary–9 Hitachi Unified Storage Hardware Service Guide...
  • Page 284 A dedicated, high-speed network that establishes a direct connection between storage systems and servers. Storage Navigator Modular 2 A multi-featured scalable storage management application that is used to configure and manage the storage functions of Hitachi storage systems. Striping A way of writing data across drive spindles.
  • Page 285 A logical separation of traffic between host and resources. By breaking up into zones, processing activity is distributed evenly. • A B C D E G H I R S T U V W Glossary–11 Hitachi Unified Storage Hardware Service Guide...
  • Page 286 • A B C D E G H I R S T U V W Glossary–12 Hitachi Unified Storage Hardware Service Guide...
  • Page 287 Host I/O Modules 2-45 Power Unit 2-53 Management Module rear panel 2-49 panel assembly CBXSS 2-47 Power Unit 2-36 1 Gb iSCSI ports 2-14 2-51 rear panel dimensions 2-53 CBLE 2-35 Fibre Channel ports Index-1 Hitachi Unified Storage Hardware Service Guide...
  • Page 288 General maintenance rear panel 2-23 2-25 top view Dimensions Disconnecting Hardware faults 16-9 Fibre Channel cables using Hitachi Storage Navigator Modular 2 16-9 iSCSI cables 16-8 power cables Hitachi Storage Navigator Modular 2 Drive 17-4 cannot connect to storage system 2-30...
  • Page 289 16-2 2-47 cleaning CBLD 2-46 dimensions CBLE 17-8 2-45 failures CBXSS, CBXSL, CBSS, and CBSL 2-26 2-46 LED definitions 16-2 2-46 maintenance DBLD 2-35 2-45 ports DBS and DBL 11-1 2-46 Host Connector replacement DBSD 10-1 2-58 Host I/O Board replacement...
  • Page 290 15-1 Upgrading Hitachi Unified Storage 130 Index-4 Hitachi Unified Storage Hardware Service Guide...
  • Page 291 Hitachi Unified Storage Hardware Service Guide...
  • Page 292 Hitachi Data Systems Corporate Headquarters 2845 Lafayette Street Santa Clara, California 95050-2639 U.S.A. www.hds.com Regional Contact Information Americas +1 408 970 1000 info@hds.com Europe, Middle East, and Africa +44 (0)1753 618000 info.emea@hds.com Asia Pacific +852 3189 7900 hds.marketing.apac@hds.com MK-91DF8302-16...

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