Troubleshooting; Customer Service; Known Issues; Licensing - Bosch DICENTIS Software Manual

94 en | Troubleshooting
13

Troubleshooting

For troubleshooting, also refer to the DICENTIS Hardware Installation manual, section
"Installation Test".
Refer to the product related information on: www.boschsecurity.com.
13.1

Customer service

If a fault cannot be resolved, please contact your supplier or system integrator, or go directly
to your Bosch representative.
13.2

Known issues

Refer to the following sections for known issues and their solutions:
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13.2.1

Licensing

Issue:
Activating a DICENTIS license when using non-standard ANSI characters can result in the
following error message: Request xml file is tampered. Please submit valid xml.
Version: 1.2.
Solution:
Create a new Request.xml (activate offline) using standard ANSI characters.
13.2.2

Releasing Dual License

Issue:
If a device with a dual license is broken, the license will not be automatically returned.
Solution:
Restart the services on the server console, the licenses will be recalculated and the dual
license will be released.
13.2.3

Network

Issue:
Delay of audio in a multi-subnet DICENTIS Conference System using Cisco c3560x with
firmware 15.0.1 SE3 c3560e-universalk9-mz.150-1.SE3.bin
Solution:
Use the tested and supported firmware versions:
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Issue:
Connecting, out of the box, DICENTIS devices to a network switch can cause connection
problems because the DICENTIS devices have Rapid Spanning Tree Protocol (RSTP) enabled
by default and not all network switches support this protocol.
Solution:
Upgrade the DICENTIS devices with only DCNM-APS / DCNM-APS2 and PC connected.
2017.02 | V1.9 |
Licensing, page 94
Releasing Dual License, page 94
Network, page 94
Software and hardware installation, page 95
Meeting application and DICENTIS device, page 96
Camera control, page 97
12.2.55 SE5 (c3560e-universalk9-mz.122-55.SE5.bin)
15.2.2E (c3560e-universalk9-mz.152-2.E.bin)
Software Manual
DICENTIS
Bosch Security Systems B.V.