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ENGLISH
30
7. Problem solving
Problem
No photo is taken
while the Shutter
button is pressed
all the way down
No reaction
to controls
File transfer not
possible
Not all images
can be transferred
to the laptop
Camera
connected to laptop
but the Philips
ThumbCam driver
says: Device not ready'.
If a fault occurs, first check the points listed below. If you are unable to
remedy a problem by following these hints, contact the helpline
(see 'Helpline') or consult your dealer.
Never try to open the camera yourself as this will void the guarantee.
First, check all cables to ensure that they are connected correctly.
Possible cause / Solution
Battery exhausted
• Recharge battery. See 'Recharging the battery.
Memory full
• Transfer photos/video recordings to your laptop or clear photos in
order to create memory space. See 'Transferring/viewing photos and
video recordings' and/or 'Clearing photos and video recordings'.
Camera is still connected to the laptop's USB port
• Disconnect the camera from the laptop's USB port or take the camera
out of laptop clip.
Poor light conditions
• Try to improve the light conditions.
Camera turned off automatically (no button pressed for 60 seconds)
• Turn the camera back on. See 'Turning the camera on and off '.
Battery exhausted
• Recharge battery. See 'Recharging the battery.
USB connection not properly made
• Properly connect the USB cable to both camera and laptop and make
sure the camera is placed in the laptop clamb or properly connect the
camera directley to the USB port of the laptop.
USB driver not installed
• Install USB driver and 'Philips Photo Manager' on your laptop.
The RAM memory installed in your computer may not have
sufficient storage space.
• Close all software programs and proceed to transfer your images. If the
problem persists, transfer images in batches and store each batch on
your hard drive before proceeding to the next batch. Make sure all the
images you want are stored before you clear the camera memory.
• Check if the camera power is turned on. If not, turn it on and then
connect the camera to the laptop again, either directly or by placing it in
the laptop clip.
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