Dell SCv2000 Owner's Manual
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Dell SCv2000 Owner's Manual

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Dell Storage Center
SCv2000 and SCv2020 Storage System
Owner's Manual
Regulatory Model: E09J, E10J
Regulatory Type: E09J001, E10J001

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Summary of Contents for Dell SCv2000

  • Page 1 Dell Storage Center SCv2000 and SCv2020 Storage System Owner’s Manual Regulatory Model: E09J, E10J Regulatory Type: E09J001, E10J001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc.

  • Page 3: Table Of Contents

    1 About the SCv2000/SCv2020 Storage System..........7 ................. 7 SCv2000/SCv2020 Monitoring and Diagnostics ..................7 SCv2000/SCv2020 Storage System Hardware ........7 SCv2000/SCv2020 Storage System Front Panel Features and Indicators .............. 9 SCv2000/SCv2020 Back-Panel Features and Indicators ..........10 SCv2000/SCv2020 Storage Controller Features and Indicators ......................15 SCv2000/SCv2020 Drives 2 Replacing SCv2000/SCv2020 Components..........17...
  • Page 4 ..........................35 Replacing Rack Rails ......................36 Post-Replacement Procedures ......................36 Start up the Storage System ..............36 Sending Diagnostic Data Using Dell SupportAssist 3 Troubleshooting SCv2000/SCv2020 Components........37 ..............37 Troubleshooting Power Supply/Cooling Fan Modules ......................37 Troubleshooting Hard Drives ....................38 Troubleshooting Storage Controllers 4 SCv2000/SCv2020 Technical Specifications..........39...

  • Page 5: About This Guide

    Preface About this Guide This guide describes how to perform service and maintenance on an SCv2000/SCv2020 storage system. Revision History Document Number: 3CC1P Revision Date Description April 2015 Initial release Audience The information provided in this Owner’s Manual is intended for use by Dell end users.
  • Page 6 Storage Center via the PowerShell interactive shell, scripts, and PowerShell hosting applications. Help for individual cmdlets is available online. • Dell Storage Client Administrator’s Guide Provides information about the Dell Storage Client and how it can be used to manage a Storage Center. • Dell Enterprise Manager Administrator’s Guide Contains in-depth feature configuration and usage information •...

  • Page 7: About The Scv2000/Scv2020 Storage System

    NOTE: Dell OpenManage Server Administrator does not support the SCv2000/SCv2020. SCv2000/SCv2020 Storage System Hardware The SCv2000/SCv2020 is a 2U storage system that supports up to 24 2.5–inch hot-swappable SAS hard drives installed vertically side-by-side. The SCv2000/SCv2020 ships with two power/supply cooling fan modules and up to two redundant storage controllers.
  • Page 8 Figure 1. SCv2000 Front Panel View Item Name Icon Description Power indicator Lights when the storage system power is on. • Off: No power • On steady green: At least one power supply is providing power to the storage system...

  • Page 9: Scv2000/Scv2020 Back-Panel Features And Indicators

    SCv2000/SCv2020 Back-Panel Features and Indicators The back panel of the SCv2000/SCv2020 shows the storage controller indicators and power supply indicators. Figure 2. SCv2000/SCv2020 Back Panel View Item Name Icon Description Power supply/ — Contains a 580 W power supply and fans that provide cooling cooling fan module for the storage system.

  • Page 10: Scv2000/Scv2020 Storage Controller Features And Indicators

    SCv2000/SCv2020 Storage Controller Features and Indicators The SCv2000/SCv2020 includes up to two storage controllers in two interface slots. The storage controllers support Fibre Channel, iSCSI, or SAS front-end ports. SCv2000/SCv2020 Storage Controller with Fibre Channel Front-End Ports Features and indictors on a storage controller with Fibre Channel front-end ports.
  • Page 11 Blinking blue (for 15 sec.): Identification is enabled • Blinking blue (continuously): Storage controller shut down to the Advanced Configuration and Power Interface (ACPI) S5 state Not for customer use on SCv2000/SCv2020 Storage Systems. USB port Diagnostic LEDs (8) — •...
  • Page 12 SCv2000/SCv2020 Storage Controller with iSCSI Front-End Ports Features and indictors on a storage controller with iSCSI front-end ports. Figure 5. SCv2000/SCv2020 Storage Controller with Four 1 GbE iSCSI Front-End Ports Figure 6. SCv2000/SCv2020 Storage Controller with Two 10 GbE iSCSI Front-End Ports...
  • Page 13 Blinking blue (for 15 sec.): Identification is enabled • Blinking blue (continuously): Storage controller shut down to the Advanced Configuration and Power Interface (ACPI) S5 state Not for customer use on SCv2000/SCv2020 Storage Systems. USB port Diagnostic LEDs (8) — •...
  • Page 14 SCv2000/SCv2020 Storage Controller with SAS Front-End Ports Features and indictors on a storage controller with SAS front-end ports. Figure 7. SCv2000/SCv2020 Storage Controller with Four 12 Gb SAS Front-End Ports Item Control/Feature Icon Description Battery status indicator • Blinking green (on 0.5 sec. / off 1.5 sec.): Battery heartbeat •...

  • Page 15: Scv2000/Scv2020 Drives

    SCv2000/SCv2020 storage system. If a non-Dell Enterprise drive is installed, Storage Center prevents the drive from being managed. The drives in an SCv2000 storage system are installed horizontally. The drives in an SCv2020 storage system are installed vertically. The indicators on the drives provide status and activity information.
  • Page 16 Item Name Indicator Code • Blinking amber (on 2 sec. / off 1 sec.): Drive failed • Steady amber: Drive is safe to remove About the SCv2000/SCv2020 Storage System...

  • Page 17: Replacing Scv2000/Scv2020 Components

    Always follow these safety precautions to avoid injury and damage to Storage Center equipment. If equipment described in the document is used in a manner not specified by Dell, the protection provided by the equipment may be impaired. For your safety and protection, observe the rules described in the following sections.

  • Page 18: Electrical Safety Precautions

    WARNING: Disconnect power from the storage system when removing or installing components that are not hot-swappable. When disconnecting power, first power down the storage system using the Dell Storage Client and then unplug the power cords from all the power supplies in the storage system.

  • Page 19: Pre-Replacement Procedures

    Select Shutdown from the drop-down menu. Click OK. The selected storage controller is shut down. Shutting Down the Storage System If you are replacing the storage system chassis or rack rails, use the Dell Storage Client to shut down the storage system. About this task CAUTION: Shutting down the storage system results in a system outage.

  • Page 20: Replacing The Front Bezel

    Secure the bezel with the keylock. Replacing Power Supply/Cooling Fan Modules The SCv2000/SCv2020 storage system supports two hot-swappable power supply/cooling fan modules. The fans that cool the storage system and the power supplies are integrated into the power supply/ cooling fan module and cannot be replaced separately. If one power supply/cooling fan module fails, the second module continues to provide power to the storage system.
  • Page 21 Power Supplies. The status of each power supply is displayed in the Power Supplies tab. Select the failed power supply. The location of the failed power supply is displayed in the Power Supply View tab. Figure 11. Rear View of the Enclosure Showing the Failed Power Supply Replacing SCv2000/SCv2020 Components...

  • Page 22: Identifying The Failed Cooling Fan

    Identifying the Failed Cooling Fan To determine which cooling fan failed, use the Dell Storage Client. Click the Hardware tab. In the Hardware tab navigation pane, select the Storage Center. In the Hardware Alerts area, find the hardware alert that identifies the enclosure with the failed cooling fan.

  • Page 23: Replacing A Power Supply/Cooling Fan Module

    Use this procedure to replace a failed power supply/cooling fan module. Prerequisites Use SupportAssist to send diagnostic data to Dell Technical Support Services. About this task You can replace power supply/cooling fan modules one at a time without shutting down the storage system.
  • Page 24 When the power supply/cooling fan module is functioning properly, the AC power status indicator turns green and the three fault indicators are off. In the Dell Storage Client, make sure that the replacement power supply/cooling fan module is recognized and shown as up and running.

  • Page 25: Replacing Hard Drives

    YY is the drive position inside the storage system. • An SCv2000 holds up to 12 drives, which are numbered left to right in rows starting from 0 at the top- left drive. Figure 16. SCv2000 Drive Numbering •...
  • Page 26 Select the failed hard drive. The location of the failed hard drive is displayed in the Disk View tab. Figure 19. Front View of the Enclosure Showing the Failed Hard Drive If desired, you can open a wizard to guide you through the replacement steps. To do so, right-click on the failed hard drive. Replacing SCv2000/SCv2020 Components...

  • Page 27: Replacing A Hard Drive

    Dell Storage Client. Replace the front bezel. In the Dell Storage Client, make sure that the replacement hard drive is recognized and shown as up and running. If the Dell Storage Client informs you that there are unassigned disks, see the Storage Center System Manager Administrator’s Guide for instructions on managing unassigned disks.
  • Page 28 Next steps Use SupportAssist to send diagnostic data to Dell Technical Support Services. Install Hard Drives in Storage System An SCv2000/SCv2020 storage system is shipped with drives installed and empty drive blanks are inserted in the unused slots. Prerequisites Use these instructions if you have purchased new hard drives for your SCv2000/SCv2020 storage system About this task The following instructions show the installation of the Dell Enterprise hard drive for reference only.

  • Page 29: Replacing The Storage Controller Battery

    AC power loss. Prerequisites Use SupportAssist to send diagnostic data to Dell Technical Support Services. About this task Storage controller batteries can be replaced without shutting down the storage system.

  • Page 30: Identify The Failed Storage Controller

    NOTE: Do not return the storage controller battery with the failed storage controller. A new battery is not included with a replacement storage controller. Identify the Failed Storage Controller To determine which storage controller failed, use the Dell Storage Client . Click the Hardware tab. In the Hardware tab navigation pane, select the Storage Center.

  • Page 31: Replace A Single Storage Controller

    Replace a Single Storage Controller Use this procedure to replace a single failed storage controller. Prerequisites Use SupportAssist to send diagnostic data to Dell Technical Support Services. Shut down the storage controller using the Dell Storage Client. About this task Storage controllers can be replaced one at a time without shutting down the storage system.
  • Page 32 LEDs on the storage controller. After the one‐minute delay, the fans and LEDs turn on as an indication that the storage controller is starting up. 11. In the Dell Storage Client, make sure that the replacement storage controller is recognized and shown as up and running.

  • Page 33: Replace Both Storage Controllers In Succession

    NOTE: The alerts may not appear immediately. If the alerts do not appear, wait 10 seconds and then click Refresh. Next steps Use SupportAssist to send diagnostic data to Dell Technical Support Services. Replace Both Storage Controllers in Succession Use this procedure to replace both storage controllers, one at a time.
  • Page 34 LEDs on the storage controller. After the one‐minute delay, the fans and LEDs turn on as an indication that the storage controller is starting up. 11. In the Dell Storage Client, make sure that the replacement storage controller is recognized and shown as up and running.

  • Page 35: Replace Both Storage Controllers Simultaneously

    Next steps Use SupportAssist to send diagnostic data to Dell Technical Support Services. Replace Both Storage Controllers Simultaneously If you need to replace both storage controllers at the same time, contact Dell Technical Support Services for assistance. Replacing Rack Rails Rack rails are used to install the SCv2000/SCv2020 storage system into a rack.

  • Page 36: Post-Replacement Procedures

    SCv2000/SCv2020 fans and LEDs turn on as an indication that the storage system is starting to come up. Use the Dell Storage Client to make sure the replacement part is recognized and shown as up and running.

  • Page 37: Troubleshooting Scv2000/Scv2020 Components

    Troubleshooting Power Supply/Cooling Fan Modules Use these steps to troubleshoot power supply/cooling fan modules. Check the status of the power supply/cooling fan module using the Dell Storage Client. Determine the status of the power supply/cooling fan module indicators. •...

  • Page 38: Troubleshooting Storage Controllers

    Troubleshooting Storage Controllers Use these steps to troubleshoot storage controllers. Check the status of the storage controller using the Dell Storage Client. Check the pins and reseat the storage controller. a. Remove the storage controller. b. Verify that the pins on the storage system backplane and the storage controller are not bent.

  • Page 39: Scv2000/Scv2020 Technical Specifications

    SCv2000/SCv2020 Technical Specifications This section contains technical specifications of the SCv2000/SCv2020 storage system. Technical Specifications The technical specifications of the SCv2000/SCv2020 storage systems are displayed in the following tables. Drives SAS hard drives SCv2000: Up to 12 3.5-inch SAS hot-swappable hard drives (6.0 Gbps) SCv2020: Up to 24 2.5-inch SAS hot-swappable hard drives (6.0 Gbps)
  • Page 40 580 W (maximum wattage: 584 W) Voltage 100–240 VAC (7.6–3.0 A) Heat dissipation SCv2000: 65 W at 230 VAC and 99 W at 115 VAC SCv2020: 65 W at 230 VAC and 99 W at 115 VAC SCv2000/SCv2020 Technical Specifications...
  • Page 41 Physical Height 8.79 cm (3.46 in.) Width 48.2 cm (18.98 in.) Depth SCv2000: 54.68 cm (21.53 in.) SCv2020: 54.68 cm (21.53 in.) Weight (maximum configuration) SCv2000: 29 kg (64 lb) SCv2020: 24 kg (53 lb) Weight without drives SCv2000: 21 kg (46 lb)
  • Page 42 For altitudes above 915 m (3,000 ft), the maximum operating temperature is derated 1°C per 300 m (1°F per 547 ft) Storage –300 to 12,192 m (–1000 to 40,000 ft) Airborne Contaminant Level Class G1 or lower as defined by ISA-S71.04-1985 SCv2000/SCv2020 Technical Specifications...

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Scv2020

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