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Dell Inspiron 11 3000 Service Manual

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See also: Service Manual , Setup and Specifications
Inspiron 11 3000

Service Manual

Computer Model: Inspiron 11–3169
Regulatory Model: P25T
Regulatory Type: P25T002

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Summary of Contents for Dell Inspiron 11 3000

  • Page 1: Service Manual

    Inspiron 11 3000 Service Manual Computer Model: Inspiron 11–3169 Regulatory Model: P25T Regulatory Type: P25T002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......8 ..................8 Before you begin ..................8 Safety instructions ..................9 Recommended tools ....................10 Screw list After working inside your computer.......11 Removing the base cover..........12 ....................12 Procedure Replacing the base cover..........16 ....................16 Procedure Removing the battery...........
  • Page 4 Replacing the power and volume-buttons board..22 ....................22 Procedure ..................22 Post-requisites Removing the power-adapter port....... 23 ....................23 Prerequisites ....................23 Procedure Replacing the power-adapter port....... 25 ..................25 Post-requisites ....................25 Procedure Removing the hard drive..........26 ....................26 Prerequisites ....................26 Procedure Replacing the hard drive..........
  • Page 5 Replacing the wireless card..........36 ....................36 Procedure ..................38 Post-requisites Removing the coin-cell battery........39 ................... 39 Prerequisites ....................39 Procedure Replacing the coin-cell battery........42 ....................42 Procedure ..................42 Post-requisites Removing the speakers..........43 ....................43 Prerequisites ....................43 Procedure Replacing the speakers..........45 ....................
  • Page 6 Replacing the display assembly........56 ..................56 Post-requisites ....................56 Procedure Removing the system board.........58 ................... 58 Prerequisites ....................58 Procedure Replacing the system board......... 63 ....................63 Procedure ..................64 Post-requisites .......64 Entering the Service Tag in the BIOS setup program Removing the palm rest and keyboard assembly..
  • Page 7 ....................78 Procedure ..................78 Post-requisites Removing the sensor board..........79 ....................79 Prerequisites ....................79 Procedure Replacing the sensor board.......... 81 ....................81 Procedure ..................81 Post-requisites Flashing the BIOS............82 Getting help and contacting Dell........83 ..................83 Self-help resources ..................84 Contacting Dell...

  • Page 8: Before Working Inside Your Computer

    Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 9: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 10: Screw List

    Screw list Component Secured to Screw type Quantity LCD module LCD cover M2L2.5 Hinge plate Cover M2.5L2.5 (Big Head) Touch pad Palm-rest and M2L2 keyboard assembly Display cable Palm-rest and M2L2 (Big Head) bracket keyboard assembly Power adapter Palm-rest and M2L3 keyboard assembly Wireless card...

  • Page 11: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 12: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over.
  • Page 13 Using a plastic scribe, remove the screw cover located at the center of the base cover. base cover screw cover plastic scribe...
  • Page 14 Remove the screws that secure the base cover to the palmrest and keyboard assembly. screws (9) base cover...
  • Page 15 Using a plastic scribe, pry the base cover from the palmrest and keyboard assembly. plastic scribe base cover...

  • Page 16: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the palmrest and keyboard assembly and snap the base cover into place.

  • Page 17: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw that secures the battery to the palmrest and keyboard assembly.
  • Page 18 Lift the battery off the palmrest and keyboard assembly. battery cable screw battery palmrest and keyboard assembly Turn the computer over. Press and hold the power button for 5 seconds to ground the system board.

  • Page 19: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the battery with the screw hole on the palmrest and keyboard assembly.

  • Page 20: Removing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Open the latch and disconnect the power and volume-buttons board cable from the I/O board.

  • Page 21: Prerequisites

    Using a plastic scribe, pry the power and volume-buttons board, along with its cable, off the palmrest and keyboard assembly. power and volume-buttons latch board cable tape plastic scribe power and volume-buttons palmrest and keyboard board assembly Prerequisites Remove the base cover.

  • Page 22: Replacing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power and volume-buttons board into the slot on the palmrest and keyboard assembly.

  • Page 23: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 24 Lift the power-adapter port with its cable, off the palmrest and keyboard assembly. power-adapter port cable screw power-adapter port...

  • Page 25: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the battery. Replace the base cover.

  • Page 26: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 27 Lift the hard-drive assembly off the palmrest and keyboard assembly. NOTE: The images in this chapter may differ from your computer depending on the processor you ordered. screws (3) hard-drive assembly palmrest and keyboard assembly Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 28 Lift the hard drive from the hard-drive bracket. screws (4) hard-drive bracket hard drive...

  • Page 29: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard-drive bracket.

  • Page 30: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 31: Procedure

    Procedure Open the latches and disconnect the I/O-board cable, power and volume- buttons board cable, and sensor board cables from the I/O board. I/O-board cable latch sensor-board cable I/O board power and volume-buttons board cable...
  • Page 32 Remove the screws that secure the I/O board to the palmrest and keyboard assembly. screws (2) I/O board palmrest and keyboard assembly Lift the I/O board off the palmrest and keyboard assembly.

  • Page 33: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the I/O board on the palmrest and keyboard assembly. Align the screw holes on the I/O board with the screw holes on the palmrest and keyboard assembly.

  • Page 34: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 35 Slide the wireless card from the wireless-card slot on the system board. screw wireless-card bracket antenna cables (2) wireless card wireless-card slot...

  • Page 36: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 37 Align the screw hole on the wireless-card bracket with the screw hole on the wireless card and tighten the captive screw that secures the wireless-card bracket to the wireless card, The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

  • Page 38: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 39: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 40 Open the latch and disconnect the I/O-board cable from the system board. routing guide antenna cable I/O-board cable latch coin-cell battery cable Turn the I/O-board cable over to expose the coin-cell battery.
  • Page 41 Pry the coin-cell battery from the palm-rest assembly. I/O-board cable coin-cell battery coin-cell battery cable...

  • Page 42: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, place the coin-cell battery into the battery socket on the system board.

  • Page 43: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 44 Release the speakers from the alignment posts and lift the speakers off the palmrest and keyboard assembly. routing guide coin-cell and antenna cables speakers (2) speaker cable...

  • Page 45: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts on the palmrest and keyboard assembly, place the speakers on the palmrest and keyboard assembly.

  • Page 46: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 47 Turn the keyboard cable over and place it on the system board. tapes touch-pad cable latch touch pad keyboard cable Remove the screws that secure the touch pad to the palmrest and keyboard assembly.
  • Page 48 Slide and remove the touch pad away from the palmrest and keyboard assembly. screws (4) touch pad palmrest and keyboard assembly...

  • Page 49: Replacing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the touch pad into the slots on the palmrest and keyboard assembly.

  • Page 50: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 51 Open the latch and disconnect the display cable. screw display-cable bracket display cable tape latch Open the latch and disconnect the sensor-board cable from the I/O board. Remove the antenna cable from the routing guide on the right speaker.
  • Page 52 Open the latch and disconnect the I/O-board cable from the system board. latch sensor-board cable antenna cable routing guide I/O-board cable latch...
  • Page 53 Peel the tapes off the display hinges. I/O-board cable tape...
  • Page 54 Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. palm-rest assembly display assembly 10 Place the computer face down on a flat surface. Remove the screws that secure the display assembly to the palmrest and keyboard assembly.
  • Page 55 Lift the display assembly off the palmrest and keyboard assembly. display assembly screws (4) palmrest and keyboard assembly...

  • Page 56: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Post-requisites Replace the wireless card. Replace the battery.
  • Page 57 10 Align the screw hole on the display-cable bracket with the screw hole on the system board. Replace the screw that secures the display-cable bracket to the system board.

  • Page 58: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 59 Disconnect the coin-cell battery and speaker cables from the system board. I/O-board cable latch coin-cell battery cable speaker cable system board Remove the screw that secures the display-cable bracket to the system board and lift the display-cable bracket off the system board.
  • Page 60 Disconnect the display cable from the system board. screw display-cable bracket display cable tape latch system board Open the latch and disconnect the touch-pad cable from the system board. Open the latch and disconnect the keyboard cable from the system board.
  • Page 61 Disconnect the power-adapter port cable from the system board. system board power-adapter port cable latch touch-pad cable keyboard cable Remove the screw that secures the system board to the palmrest and keyboard assembly.
  • Page 62 Lift the system board off the palmrest and keyboard assembly. system board palmrest and keyboard assembly...

  • Page 63: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 64: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 65: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 66 palmrest and keyboard assembly...

  • Page 67: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palmrest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 68: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 69 Using a plastic scribe, pry the display panel off the display-back cover. display panel display hinges (2) routing guide sensor-board cable plastic scribe display cable display-back cover...

  • Page 70: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 71: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 72: Procedure

    Procedure Peel the tapes and remove the antenna cables from the routing guide on the hinge cover. antenna cables (2) tape hinge cover (2) Remove the screws that secure the display hinges to the display back-cover and antenna assembly.
  • Page 73 Lift the display hinges off the display back-cover and antenna assembly. screws (6) display back-cover and antenna assembly hinges (2)

  • Page 74: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 75: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 76 Peel the tape that secures the display cable to the display panel. display panel latch display cable tape Using a plastic scribe, pry the camera off the display-back cover.
  • Page 77 Turn over the camera and disconnect the camera cable from the camera. plastic scribe camera camera cable display-back cover...

  • Page 78: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera. Using the alignment post, place the camera on the display-back cover and snap it into place.

  • Page 79: Removing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 80 Using a plastic scribe, pry the sensor board off the display-back cover. sensor-board cable latch plastic scribe sensor board...

  • Page 81: Replacing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the sensor board on the display-back cover and snap the sensor board into place.

  • Page 82: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 83: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 84: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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