Troubleshooting - Philips 47PFL3704D User Manual

10 Troubleshooting

Problem Possible cause and solution
No power or The TV is not connected to the power.
Press at the side of the TV or on the remote
indicator light.
control.
Ensure that the power cord is connected tightly to
the TV power connector and to the power socket
outlet.
Remove the power cord from the power socket
outlet, wait 60 seconds and reconnect the power
cord.
Connect the TV to a different power socket outlet.
Error message HDCP authentication fail.
Ensure that your HDMI cable is certifi ed.
on the screen
Press SOURCE on the remote control to switch to
with HDMI
another source and then switch back to the HDMI
connection.
source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are powered
on, unplug either end of the HDMI cable and then
reinsert the cable.
No sound is An incorrect HDMI port is connected or an audio
cable is not connected.
detected from
Connect a DVI-HDM cable to the HDMI 3 port on
the PC.
the TV.
Connect an audio cable to the DVI AUDIO IN port
on the TV.
Press SOURCE on the remote control, and select
the HDMI 3 source.
TV does not Batteries are installed incorrectly, or low battery
power.
respond to the
Ensure the indicator light on the TV blinks when you
remote control.
press the remote control buttons.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and
do not need to be replaced.
Remove the power cord from the power socket
outlet, wait 60 seconds and reconnect the power
cord.
The picture Broadcast video format.
Press FORMAT on the remote control to select the
is distorted,
best picture format.
stretched out, or
For some accessory devices, the picture format must
has black bars
be set in the accessory device.
on the side or
top.
The picture is Insecure/incorrect connection.
Ensure all the connections are made according to
mostly red and
the color code.
green, or the
Push the component cables all the way into the
picture misses
YPbPr sockets on the TV.
red when
connected to an
accessory device
via component
cables.
No picture or No picture or sound - ensure you have selected the
correct channel.
sound.
Incomplete channel installation
If the TV receives channels via an AV connection, set
the TV to the correct source input.
If the TV is connected directly to the wall via a
coaxial connection, perform the auto-installation
again.
No sound Volume level is set to zero - increase the volume
Sound is muted - press MUTE on the remote
on the TV
control.
loudspeaker.
Headphones are connected - ensure that
headphones are not plugged into the TV.
Audio cable is not connected - for AV connection,
ensure that the Audio L/R cable is connected as
described in Connect your devices (see 'Connect
your devices' on page 28). If you use a component
cable, ensure that you have not crossed the red
audio cable with the red video cable.
Audio output setting for the accessory device is
incorrect. For HDMI connections, some accessory
devices have an HDMI audio output setting that
must be turned on for HDMI to HDMI connections.
Bad picture Standard defi nition channels are not as clear as
high defi nition channels - connect the devices via
quality with
component or HDMI cables.
a coaxial
connection.
Cannot control Confi rm that the connected devices are EasyLink
compliant and are connected to your TV via an
your TV and
HDMI cable. Not all brands of devices such as DVD
connected
players use the same system as Philips EasyLink.
devices with one
Other brands might not work with Philips EasyLink.
remote control.
Download an electronic copy
To obtain an electronic copy of this manual:
1
Point your browser to www.philips.com/support.
2
Choose your country of location.
3
Enter the model number or a keyword in the "Find your product"
fi eld. Alternatively, you can browse the catalogue.
4
Click the description or model.
5
Under Product support, click User manuals.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/support.
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
•
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.
Note
•
Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.
EN
31