HP StorageWorks Edge Switch 2/12 Service Manual
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HP StorageWorks Edge Switch 2/12 Service Manual

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Service
Manual
hp StorageWorks
Edge Switch 2/12
Product Version: FW v06.xx/HAFM SW v08.02.00
Second Edition (July 2004)
Part Number: AA-RURDB-TE
This manual describes diagnostic, repair, and removal and replacement procedures for field
replaceable units (FRUs) for the HP StorageWorks Edge Switch 2/12.

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Summary of Contents for HP StorageWorks Edge Switch 2/12

  • Page 1 StorageWorks Edge Switch 2/12 Product Version: FW v06.xx/HAFM SW v08.02.00 Second Edition (July 2004) Part Number: AA-RURDB-TE This manual describes diagnostic, repair, and removal and replacement procedures for field replaceable units (FRUs) for the HP StorageWorks Edge Switch 2/12.
  • Page 2 Hewlett-Packard. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    HP authorized reseller ........
  • Page 4 Contents MAP 0000: Start MAP........... 32 MAP 0100: Power Distribution Analysis .
  • Page 5 Contents Optical Transceiver Removal and Replacement......125 Procedural Notes............125 Remove and Replace an SFP Optical Transceiver .
  • Page 6 Contents 19 View panel (Port Properties page) ......... 102 20 Operations panel (Port page with Diagnostics tab) .
  • Page 7 Contents 21 Event Code 021 ............185 22 Event Code 031 .
  • Page 8 Contents 59 Event Code 445 ............210 60 Event Code 453 .

  • Page 9: About This Guide

    About This Guide About this Guide This service manual provides information to help you: Monitor and troubleshoot the Edge Switch 2/12. About this Guide Perform procedures to isolate and resolve problems. Repair and maintain the switch. Remove and replace field replaceable units (FRUs) “About this Guide”...

  • Page 10: Overview

    StorageWorks Fibre Channel switches by Hewlett-Packard. Related documentation For a list of corresponding documentation included with this product, see the Related Documents section of the HP StorageWorks Edge Switch Release Notes. For the latest information, documentation, and firmware releases, please visit the HP StorageWorks website: http://h18006.www1.hp.com/storage/saninfrastructure.html...

  • Page 11: Conventions

    (output and messages) Command-line and code variables Monospace, italic font Blue underlined sans serif font text Web site addresses (http://www.hp.com) Text symbols The following symbols may be found in the text of this guide. They have the following meanings: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death.

  • Page 12: Equipment Symbols

    About this Guide Tip: Text in a tip provides additional help to readers by providing nonessential or optional techniques, procedures, or shortcuts. Note: Text set off in this manner presents commentary, sidelights, or interesting points of information. Equipment symbols The following equipment symbols may be found on hardware for which this guide pertains.
  • Page 13 About this Guide Power supplies or systems marked with these symbols indicate the presence of multiple sources of power. WARNING: To reduce the risk of personal injury from electrical shock, remove all power cords to completely disconnect power from the power supplies and systems. Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.

  • Page 14: Rack Stability

    About this Guide Rack stability Rack stability protects personnel and equipment. To reduce the risk of personal injury or damage to the WARNING: equipment, be sure that: The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. In single rack installations, the stabilizing feet are attached to the rack.

  • Page 15: Getting Help

    Operating system type and revision level Detailed, specific questions HP storage web site The HP web site has the latest information on this product, as well as the latest http://www.hp.com/country/us/eng/prodserv/ drivers. Access storage at: storage.html. From this web site, select the appropriate product or solution.
  • Page 16 About this Guide Edge Switch 2/12 Service Manual...

  • Page 17: General Information

    General Information The HP StorageWorks Edge Switch 2/12 provides up to 12 ports of low-cost and high-performance dynamic Fibre Channel connectivity for switched fabric devices or arbitrated loop devices. The switch allows low-cost, low-bandwidth workgroup (edge) devices to communicate with mainframe servers, mass storage devices, or other peripherals, and ultimately be incorporated into an enterprise storage area network (SAN) environment.
  • Page 18 (OEMs). To determine if an OEM product can communicate through connections provided by the switch, or if communication restrictions apply, refer to the supporting publications for the product or contact your HP representative. Edge Switch 2/12 Service Manual...

  • Page 19: Error-Detection, Reporting, And Serviceability Features

    General Information Error-Detection, Reporting, and Serviceability Features The switch provides the following error detection, reporting, and serviceability features: LEDs on the switch and adjacent to Fibre Channel ports that provide visual indicators of hardware status or malfunctions. FRUs–small form factor pluggable (SFP) optical transceivers–that are removed or replaced without disrupting switch or Fibre Channel link operation.

  • Page 20: Software Diagnostic Features

    General Information Software Diagnostic Features The switch provides the following diagnostic software features that aid in fault isolation and repair of problems: SFP transceivers provide on-board diagnostic and monitoring circuits that continuously report status to the EWS interface. The interface provides system alerts and logs that display failure and diagnostic information.
  • Page 21 General Information View - At the View panel, the Switch (default), Port Properties, FRU Properties, Unit Properties, Operating Parameters, and Fabric task selection tabs appear. Configure - At the Configure panel, the Ports (default), Switch, Management, Zoning, Security, and Performance task selection tabs appear.

  • Page 22: Snmp Trap Message Support

    FRU operational state changes. If authorized through the EWS interface, users at SNMP management workstations can modify MIB variables. For additional information, refer to the HP StorageWorks SNMP Reference Guide for Directors and Edge Switches. Edge Switch 2/12 Service Manual...

  • Page 23: Maintenance Approach

    General Information Maintenance Approach Whenever possible, the maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrupting operation of the switch, attached devices, or associated applications. Switch fault isolation begins when one or more of the following occur: System event information displays at the EWS interface.

  • Page 24: Tools And Test Equipment

    General Information Tools and Test Equipment This section describes tools and test equipment that may be required to install, test, service, and verify operation of the switch. Tools Supplied with the Switch Tools are supplied with the switch or must be supplied by service personnel. Use of the tools may be required to perform one or more installation, test, service, or verification tasks.

  • Page 25: Tools Supplied By Service Personnel

    General Information Figure 5: Null modem cable Tools Supplied by Service Personnel The following tools are expected to be supplied by service personnel performing switch installation and maintenance actions. Use of the tools may be required to perform one or more installation, test, service, or verification tasks. Scissors or pocket knife–A sharp cutting edge (scissors or knife blade) may be required to cut the protective strapping when unpacking the switch or replacement FRUs.

  • Page 26: Additional Information

    HP StorageWorks Edge Switch 2/12 Installation Guide. For information on managing the Edge Switch 2/12 using the Embedded Web Server interface, refer to the HP StorageWorks Embedded Web Server User Guide. Edge Switch 2/12 Service Manual...

  • Page 27: Diagnostics

    Diagnostics This chapter describes diagnostic procedures used by service representatives to isolate HP StorageWorks Edge Switch 2/12 problems or failures to the field replaceable unit (FRU) level. The chapter specifically describes how to perform maintenance analysis procedures (MAPs). Maintenance Analysis Procedures MAPs provide fault isolation and related service procedures.

  • Page 28: Quick Start

    Diagnostics Quick Start Table 3 lists and summarizes the MAPs. Fault isolation normally begins at “MAP 0000: Start MAP” on page 32. Table 3: MAP Summary Page MAP 0000: Start MAP page 32 MAP 0100: Power Distribution Analysis page 43 MAP 0200: POST Failure Analysis page 46 MAP 0300: Loss of Web Browser PC Communication...
  • Page 29 Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action Maximum interswitch hop count Go to MAP 0600: Fabric, ISL, exceeded. and Segmented Port Problem Determination. Remote switch has too many ISLs. Go to MAP 0600: Fabric, ISL, and Segmented Port Problem Determination.
  • Page 30 Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action Zone merge failure. Go to MAP 0600: Fabric, ISL, and Segmented Port Problem Determination. Fabric configuration failure. Go to “Collect Maintenance Data” on page 105. Cooling fan propeller failed. Go to MAP 0400: FRU Failure Analysis.
  • Page 31 Diagnostics Table 4: Event Codes versus Maintenance Action (Continued) Event Code Explanation Action Fibre Channel port failure. Go to MAP 0500: Port Failure and Link Incident Analysis. Loopback diagnostics port failure. Go to MAP 0500: Port Failure and Link Incident Analysis.

  • Page 32: Map 0000: Start Map

    A system configuration drawing or planning worksheet that includes the customer-supplied Web browser PC accessing the EWS interface, switch, other HP products, and device connections. The location of the Web browser PC and all switches. The internet protocol (IP) address, gateway address, and subnet mask for the switch reporting the problem.
  • Page 33 Diagnostics Boot the Web browser PC. 1. Power on the PC in accordance with the instructions delivered with the PC. The Windows desktop appears. 2. Launch the PC browser application by double-clicking the Netscape Navigator or Internet Explorer icon at the Windows desktop. 3.
  • Page 34 Diagnostics A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: The switch-to-PC Ethernet link could not be established. AC power distribution in the switch failed, or AC power was disconnected.

  • Page 35: View Panel (Ews Interface)

    Diagnostics A switch-to-PC Ethernet link problem (Ethernet too busy or IP address typed incorrectly) is indicated. 1. Wait approximately five minutes, then attempt to login to the switch again. 2. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the switch (obtained in step...
  • Page 36 Diagnostics Figure 7: View panel (Port Properties tab) 2. Inspect the Beaconing and Operational State fields. Does the Beaconing field display an On message? ↓ Go to step Port beaconing is enabled. 1. Consult the customer and next level of support to determine the reason port beaconing is enabled.
  • Page 37 Diagnostics 2. Disable port beaconing at the EWS interface: a. At the View panel, select Operations at the left side of the panel. The Operations panel opens with the Switch and Beacon pages displayed. b. Click the Port tab. The Operations panel opens with the Port and Beacon pages displayed.

  • Page 38: View Panel (Port Properties Tab)

    Diagnostics Inspect the power supply operational state. 1. At the View panel, click the FRU Properties tab. The FRU Properties page displays (Figure Figure 8: View panel (FRU Properties tab) 2. Inspect the Status field for the power supply. Does the Status field display a Failed message for the power supply? ↓...
  • Page 39 Diagnostics Obtain event codes from the EWS Event Log. If multiple event codes are found, note all codes and associated severity levels. Note: Record the date, time, and listed sequence, and determine if the codes are related to the reported problem. Begin fault isolation with the most recent event code with the highest severity level.

  • Page 40: View Panel (Fru Properties Tab)

    Diagnostics At the switch, is the green PWR LED at the switch front bezel illuminated? ↓ Go to step Is the switch connected to facility AC power? ↓ Go to step Connect the switch to facility AC power. Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated PWR LED (green) or ERR LED (amber).

  • Page 41: Monitor Panel (Log Page)

    Diagnostics Inspect the switch for indications of being powered on, such as: At the front bezel, an illuminated PWR LED (green) or ERR LED (amber). Illuminated LEDs adjacent to Fibre Channel ports. Audio emanations and airflow from cooling fans. Does the switch appear powered on? ↓...
  • Page 42 Diagnostics Is the amber ERR LED at the switch front bezel illuminated? ↓ The switch appears operational. Exit MAP. Check FRUs for failure symptoms. Are any amber LEDs associated with Fibre Channel ports illuminated? ↓ A Fibre Channel port failure is indicated. Go to step 18 to obtain event codes.

  • Page 43: Map 0100: Power Distribution Analysis

    Diagnostics MAP 0100: Power Distribution Analysis This MAP describes fault isolation for the switch power distribution system, including a defective AC power cord or power supply. Is fault isolation being performed at the switch? ↓ Fault isolation is being performed at the EWS interface. Go to step Verify the switch is connected to facility power and is powered on.
  • Page 44 Diagnostics Have the customer inspect and verify that facility power is within specifications. These specifications are: One single-phase connection for the power supply. Input power between 100 and 240 VAC, and at least 5 amps. Input frequency between 47 and 63 Hz. Is facility power within specifications? ↓...
  • Page 45 Diagnostics Does the EWS interface appear operational? ↓ Go to step A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: The switch-to-PC Ethernet link could not be established.

  • Page 46: Map 0200: Post Failure Analysis

    Diagnostics Does the Status field display a Failed message for the power supply? ↓ The power supply failed. Replace the switch. Exit MAP. The switch appears operational. Exit MAP. MAP 0200: POST Failure Analysis When the switch is powered on, it performs a series of power-on self-tests (POSTs).

  • Page 47: Map 0200 Event Codes

    Diagnostics Table 5 lists event codes, brief explanations of the codes, and the suggested actions to isolate faults. Table 5: MAP 0200 Event Codes Event Code Explanation Action Power-up diagnostic Go to step failure. Firmware fault. Go to step POST/IML diagnostics detected a FRU failure as indicated by event code 400 with supplementary event data.

  • Page 48: Map 0300: Loss Of Web Browser Pc Communication

    Diagnostics The power supply failed POSTs as indicated by FRU code 06. Replace the switch. Exit MAP. POST/IML diagnostics detected a firmware failure, as indicated by event code 411, and performed an online dump. All Fibre Channel ports reset after the failure and devices momentarily logout, login, and resume operation.
  • Page 49 Diagnostics A Page cannot be found, Unable to locate the server, HTTP 404 - file not found, or other similar message appears. The message indicates the PC cannot communicate with the switch because: The switch-to-PC Ethernet link could not be established. AC power distribution in the switch failed, or AC power was disconnected.
  • Page 50 Diagnostics 2. At the Netsite field (Netscape Navigator) or Address field (Internet Explorer), type http://xxx.xxx.xxx.xxx, where xxx.xxx.xxx.xxx is the IP address of the switch (obtained in “MAP 0000: Start MAP” on page 32). A username and password entry dialog box appears.
  • Page 51 Diagnostics 4. At the Windows desktop, click Start at the left side of the task bar. The Windows Workstation menu displays. Note: The following steps describe inspecting the IP address using HyperTerminal serial communication software. 5. At the Windows Workstation menu, sequentially select Programs, Accessories, Communications, and HyperTerminal.
  • Page 52 Diagnostics 7. Ensure the Connect using field displays COM1 or COM2 (depending on the serial communication port connection to the switch), and click OK. The COMn dialog box displays, where n is 1 or 2 (Figure 12). Figure 12: COM Properties dialog box 8.

  • Page 53: Connection Description Dialog Box

    Diagnostics Figure 13: Edge-12 - HyperTerminal dialog box 11. Record the switch IP address. 12. Select Exit from the File pull-down menu to close the HyperTerminal application. A confirmation message displays (Figure 14). Figure 14: Disconnect message box 13. Click Yes. A second HyperTerminal dialog box displays (Figure 15).

  • Page 54: Map 0400: Fru Failure Analysis

    Diagnostics Did changing the IP address of the switch solve the problem? ↓ The switch-to-EWS PC connection is restored and appears operational. Exit MAP. Failure of the switch Ethernet port is indicated. Replace the switch. Exit MAP. MAP 0400: FRU Failure Analysis This MAP describes fault isolation for the switch and FRUs.

  • Page 55: Edge-12 - Hyperterminal Dialog Box

    Diagnostics Table 7: MAP 400 Event Codes (Continued) Event Code Explanation Action Embedded port hardware failed. Go to step High temperature warning (CTP thermal Go to step sensor). Critically hot temperature warning (CTP Go to step thermal sensor). Is fault isolation being performed at the switch? ↓...
  • Page 56 Diagnostics Visual inspection or an event code 300, 301, or 302 indicates one or more cooling fans failed. Replace the switch. Exit MAP. Inspect the switch front panel. Is the green PWR LED illuminated and the amber ERR LED illuminated and blinking (beaconing)? ↓...
  • Page 57 Diagnostics An event code 426 (SDRAM problem), 810 (high-temperature warning), or 811 (critically-hot temperature warning) indicates an intermittent problem that may result in switch failure. Is the appearance of this event code a recurring problem? ↓ A CTP card failure is indicated. Replace the switch. Exit MAP.
  • Page 58 Diagnostics Inspect the power supply (includes fan modules) operational state at the EWS interface. 1. At the View panel, click the FRU Properties tab. The FRU Properties tab displays. 2. Inspect the Status field for the power supply. Does the Status field display a Failed message for the power supply? ↓...

  • Page 59: Map 0500: Port Failure And Link Incident Analysis

    Diagnostics MAP 0500: Port Failure and Link Incident Analysis This MAP describes fault isolation for shortwave laser small form factor pluggable (SFP) optical transceivers, longwave laser SFP optical transceivers, and Fibre Channel link incidents. Failure indicators include: An event code recorded at the EWS Event Log. One or more amber LEDs on the ports illuminate.
  • Page 60 Diagnostics Table 8: MAP 500 Event Codes Event Code Explanation Action Not operational primitive sequence Go to step received. Primitive sequence timeout. Go to step Invalid primitive sequence received for Go to step current link state. Is fault isolation being performed at the switch? ↓...
  • Page 61 Diagnostics Perform an external loopback test for the port as part of FRU removal and replacement. Refer to “Perform Port Diagnostic Loopback Tests” on page 101. Did SFP optical transceiver replacement solve the problem? ↓ The switch appears operational. Exit MAP. Contact the next level of support.

  • Page 62: Port Operational States And Actions

    Diagnostics Inspect Fibre Channel port operational states at the EWS interface. 1. At the View panel, click the Port Properties tab. The Port Properties page displays with port 0 properties displayed. 2. Click the port number (0 through 11) for which a failure is suspected to display properties for that port.
  • Page 63 Diagnostics Install an SFP optical transceiver in the port receptacle. Refer to “Remove and Replace an SFP Optical Transceiver” on page 126. This procedure can be performed while the switch is powered on and operational. Verify location of the uninstalled port. Perform an external loopback test for the port as part of FRU removal and replacement.
  • Page 64 Diagnostics As indicated by event code 507, a Fibre Channel port failed an internal or external loopback test. 1. At the EWS interface, reset each port that failed the loopback test. a. At the View panel, select Operations at the left side of the panel. The Operations panel opens with the Switch and Beacon pages displayed.
  • Page 65 Diagnostics Was port beaconing enabled because port failure or degradation was suspected? ↓ The switch appears operational. Exit MAP. Go to step A link incident may have occurred. Inspect the Event Log at the EWS interface: 1. At the View panel, select Monitor at the left side of the panel. The Monitor panel opens with the Port List page displayed.

  • Page 66: Clean Fiber-Optic Components

    Diagnostics Monitor port operation for approximately five minutes. Did a link incident or No Light message recur? ↓ The Fibre Channel link and switch appear operational. Exit MAP. Clean fiber-optic connectors on the jumper cable. 1. Notify the customer the port will be blocked. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline.

  • Page 67: Invalid Attachment Reasons And Actions

    Incompatible switch. Go to step External loopback plug connected. Go to step N-Port connection not allowed. Go to step Non-HP M-series switch at other end. Go to step Unauthorized port binding WWN. Go to step Unresponsive node. Go to step Fabric binding mismatch.
  • Page 68 Diagnostics Table 10: Invalid Attachment Reasons and Actions (Continued) Reason Action Authorization failure reject. Go to step Unauthorized switch binding WWN. Go to step Fabric mode mismatch. Go to step CNT WAN extension mode mismatch. Go to step The port connection conflicts with the configured port type and an ISL connection is not allowed.
  • Page 69 — Select the McDATA Fabric 1.0 option if the switch is fabric-attached only to other HP directors or switches that are also operating in McDATA Fabric 1.0 mode or Homogeneous mode. — Select the Open Fabric 1.0 option if the switch is fabric-attached to directors or switches produced by other original equipment manufacturers (OEMs) that are open-fabric compliant.
  • Page 70 Diagnostics Remove the loopback plug from the port receptacle. If directed by the customer, connect a fiber-optic jumper cable attaching a device to the switch. If the port is operational and a device is not attached, both LEDs adjacent to the port extinguish and the port state is No Light.
  • Page 71 Diagnostics Inspect and service the host bus adapters (HBAs) as necessary. Did service of the HBAs solve the problem? ↓ Exit MAP. Contact the next level of support. Exit MAP. A port connection is not allowed because of an Exchange Security Attribute (ESA) feature mismatch between two fabric elements.
  • Page 72 Diagnostics 7. Click the Fabric Binding tab. The Fabric Binding page displays. 8. Ensure the fabric binding membership lists are compatible for both switches — To add a member (new fabric) to the fabric binding membership list displayed at the bottom of the page, type a new domain ID (range is 1 through 31) in the Domain ID field, type a new WWN in the WWN field, and click the adjacent Add Member button.
  • Page 73 Diagnostics 4. Click Save and Activate to save and activate the displayed fabric binding configuration. A confirmation dialog box appears. Click OK to close the confirmation dialog box, activate the fabric binding configuration, and change the status to Saved & Active. Did updating the fabric binding membership lists solve the problem? ↓...
  • Page 74 ELP maximum frame sizes allowed, a connection was not allowed to a switch set to CNT WAN extension mode. CNT firmware is not currently supported by HP. Exit MAP. The switch and attached device are performing a Fibre Channel link reset. This is a transient state.
  • Page 75 Diagnostics Install the Flexport Technology feature key. Refer to the HP StorageWorks Edge Switch 2/12 Installation Guide for more information. Did installation of the key solve the problem? ↓ The switch appears operational. Exit MAP. A transmission speed conflict between the port configuration and the SFP optical transceiver is indicated.

  • Page 76: Map 0600: Fabric, Isl, And Segmented Port Problem Determination

    Diagnostics Does the customer desire a device connection? ↓ The switch appears operational and the No Light state is acceptable to the customer. No action is required. Exit MAP. Connect a Fibre Channel device to the port as directed by the customer. Did connection of a device to the port solve the problem? ↓...
  • Page 77 No action is required. Exit MAP. Install the E_Port (or Full Fabric) feature key. Refer to the HP StorageWorks Edge Switch 2/12 Installation Guide for more information. Exit MAP.

  • Page 78: Port Segmentation Reasons And Actions

    Diagnostics Table 11: MAP 600 Event Codes (Continued) Event Code Explanation Action Congestion detected on an ISL. Go to step Low BB_Credit detected on an ISL. Go to step Zone merge failure. Go to step Go to the Web browser PC accessing the switch’s EWS interface. Does the EWS interface appear operational? ↓...

  • Page 79: Event Code 011

    Diagnostics Table 12: Port Segmentation Reasons and Actions (Continued) Segmentation Reason Action Build fabric protocol error. Go to step No principal switch. Go to step No response from attached switch (hello timeout). Go to step A minor error occurred that caused the Fabric Services database to be re-initialized to an empty state.
  • Page 80 Diagnostics As indicated by an event code 062, the Fabric Controller software detected a path to another fabric element (director or switch) in a multiswitch fabric that traverses more than three interswitch links (hops). Fibre Channel frames may persist in the fabric longer than timeout values allow.

  • Page 81: Byte 4 Segmentation Reasons And Actions

    (R_A_TOV) is incompatible with the attached fabric element. 1. Contact HP customer support or engineering personnel to determine the recommended E_D_TOV and R_A_TOV values for both switches. 2. Notify the customer both switches will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic through the switches and sets attached devices offline.
  • Page 82 Diagnostics 6. Type the recommended E_D_TOV and R_A_TOV values, then click Activate to save the change. The message Your changes to the fabric parameters configuration have been successfully activated appears. 7. Repeat step 4 through step 6 for the switch attached to the segmented E_Port (second switch).
  • Page 83 5. Modify the incompatible zone name as directed by the customer. Refer to the HP StorageWorks Edge Switch 2/12 Installation Guide for more information on configuring zones. Did the zone name change solve the problem and did both switches join through the ISL to form a fabric? ↓...
  • Page 84 Diagnostics A switch E_Port segmented because a build fabric protocol error was detected. 1. Disconnect the fiber-optic jumper cable from the segmented E_Port. 2. Reconnect the cable to the same port. Did disconnecting and reconnecting the cable solve the problem and did both switches join through the ISL to form a fabric? ↓...
  • Page 85 Diagnostics 4. Click the Switch tab, then click the Fabric Parameters tab. The Fabric Parameters page displays. The switch priority value designates the fabric’s principal switch. The principal switch is assigned a priority of 1 and controls the allocation and distribution of domain IDs for all fabric switches (including itself).
  • Page 86 Diagnostics As indicated by an event code 072, a switch E_Port is connected to an unsupported switch or fabric element. Advise the customer of the problem and disconnect the interswitch link to the unsupported switch. Exit MAP. A 140 event code occurs only if the optional Open Trunking feature is enabled. The event code indicates OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold.

  • Page 87: Bytes 8 Through 11 Failure Reasons And Actions

    Diagnostics Increase the ISL link speed between the switches reporting the problem (from 1 Gbps to 2 Gbps). Reroute Fibre Channel traffic by moving device connections to a less-congested region of the fabric. Did the corrective action solve the problem and relieve the reported low BB_Credit condition? ↓...
  • Page 88 Diagnostics A zone merge process failed during ISL initialization. The following list explains the reason: Failure reason 01 - An invalid data length condition caused an error in a zone merge frame. Failure reason 08 - An invalid zone set format caused an error in a zone merge frame.

  • Page 89: Repair Information

    Repair Information This chapter describes the repair and repair-related procedures for the HP StorageWorks Edge Switch 2/12, and associated field replaceable units (FRUs). These procedures are performed using the EWS interface. This chapter describes: Procedural Notes, page 90 Using Log...

  • Page 90: Procedural Notes

    Repair Information Procedural Notes The following procedural notes are referenced in applicable repair procedures. The notes do not necessarily apply to all procedures in the chapter. 1. Before performing a repair procedure, read the procedure carefully and thoroughly to familiarize yourself with the information and reduce the possibility of problems or customer down time.

  • Page 91: Using Log Information

    Repair Information Using Log Information The EWS interface provides maintenance personnel with access to event log information for the Edge Switch 2/12. To open the EWS event log, click the Log tab at the Monitor panel. The Monitor panel opens with the Log page displayed (Figure 16).

  • Page 92: Obtain Port Diagnostic Information

    Repair Information Obtain Port Diagnostic Information Fibre Channel port diagnostic information can be obtained by inspecting port LEDs at the switch front panel or operating parameters at the EWS interface. Port LEDs To obtain port operational information, inspect port LEDs at the switch front panel.

  • Page 93: Monitor Panel (Log Page)

    Repair Information Table 15: Port Operational States (Continued) Port Blue/Green Amber State Description Online On or An attached device is connected to the Blinking switch and ready to communicate, or is communicating through the switch with other attached devices. If the port remains online at 1.0625 Gbps, the blue/green LED illuminates green.
  • Page 94 Repair Information Table 15: Port Operational States (Continued) Port Blue/Green Amber State Description Port Failure The port failed and requires service. Segmented The E_Port is segmented, preventing E_Port two connected switches from joining and forming a multiswitch fabric.The reason appears in the Reason field of the Port Properties page of the EWS View panel.

  • Page 95: Ews Interface

    Repair Information EWS Interface To obtain port operational information at the EWS interface, inspect parameters at the: Monitor Panel - Port List page. Monitor Panel - Port Stats page. View panel - Port Properties page. Port List Page When the EWS interface opens, the View panel appears as the default panel. At the View panel, select the Monitor option at the left side of the panel.
  • Page 96 Repair Information Block Configuration - Indicates if a port is blocked or unblocked. Blocking a port prevents the attached devices or fabric element from communicating. A blocked port continuously transmits the offline sequence (OLS). State - Port state (Online, Offline, Not Installed, Inactive, Invalid Attachment, Link Reset, No Light, Not Operational, Port Failure, Segmented E_Port, or Testing).

  • Page 97: Port Stats Page

    Repair Information Port Stats Page When the EWS interface opens, the View panel appears as the default panel. At the View panel, select the Monitor option at the left side of the panel. The Monitor panel opens with the Port List page displayed. Click the Port Stats tab. The Monitor panel displays with the Port Stats page selected (Figure 18).
  • Page 98 Repair Information The # of Wraps column tracks the number of times the counter wraps for rapidly-growing statistics. The maximum counter value is 2 entries. The page displays the following tables of cumulative port statistics and error count values for a selected port: Traffic statistics - These entries provide information about port traffic, including: —...

  • Page 99: Monitor Panel (Port Stats Page)

    Repair Information — Delimiter errors - Received frames had frame delimiter errors, indicating the frame arrived at the switch port corrupted. Frame corruption may be caused by device disconnection, an optical transceiver failure at the device, a bad fiber-optic cable, or a poor cable connection. —...

  • Page 100: Port Properties Page

    Repair Information Port Properties Page When the EWS interface opens, the View panel appears as the default panel. At the View panel, click the Port Properties tab. The View panel displays with the Port Properties page selected (Figure 19). Figure 19: View panel (Port Properties page) The Port Properties page displays information for one port.

  • Page 101: Perform Port Diagnostic Loopback Tests

    Repair Information Operating Speed - Operating speed (Not Established, 1 Gbps, or 2 Gbps). Port WWN - Fibre Channel world wide name (WWN) for the port. Block Configuration - User-configured state for the port (Blocked or Unblocked). Beaconing - User-specified for the port (On or Off). FAN Configuration - User-configured state for fabric address notification (FAN) configuration (Enabled or Disabled).

  • Page 102: Internal Loopback Test

    Repair Information Internal Loopback Test To perform an internal loopback at the EWS interface: 1. Notify the customer that a disruptive internal loopback test is to be performed. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline. Note: An SFP optical transceiver must be installed in the port during the test.

  • Page 103: External Loopback Test

    Repair Information 6. Click Start Port Diagnostics. The test begins and: a. The Start Port Diagnostics button changes to a Terminate Port Diagnostics button. b. The message Diagnostics Time Remaining: xx appears, where xx are the seconds remaining in the test. The test takes approximately 30 seconds.
  • Page 104 Repair Information 6. Type the port number to be tested in the Targeted Port Number field. 7. At the Diagnostics Test list box, select the External Loopback option. 8. Click Start Port Diagnostics. The test begins and: a. The Start Port Diagnostics button changes to a Terminate Port Diagnostics button.

  • Page 105: Collect Maintenance Data

    Repair Information Collect Maintenance Data When the switch operational firmware detects a critical error, the switch automatically copies the contents of dynamic random access memory (DRAM) to a dump area in FLASH memory on the CTP card. The operator then transfers (through the Ethernet connection) the captured dump file from FLASH memory to the Web browser PC hard drive.
  • Page 106 8. Click Close to close the dialog box. 9. Remove the diskette with the newly-collected maintenance data from the browser PC floppy drive. Return the diskette with the failed FRU to HP for failure analysis. Edge Switch 2/12 Service Manual...

  • Page 107: Set The Switch Online Or Offline

    Repair Information Set the Switch Online or Offline This section describes procedures to set the switch online or offline. These operating states are described as follows: Online - When the switch is set online, an attached device can log in to the switch, if the port is not blocked.

  • Page 108: Set Offline State

    Repair Information Set Offline State To set the switch offline from the EWS interface: 1. When the EWS interface opens, the View panel and Switch page appear as the default. At the View panel, select the Operations option at the left side of the panel.

  • Page 109: Block Or Unblock A Port

    Repair Information Block or Unblock a Port This section describes how to block or unblock a switch Fibre Channel port. Blocking a port prevents the attached device or fabric switch from communicating. A blocked port continuously transmits the offline sequence. Block a Port To block a switch port from the EWS interface: 1.

  • Page 110: Unblock A Port

    Repair Information Unblock a Port To unblock a switch port from the EWS interface: 1. When the EWS interface opens, the View panel and Switch page appear as the default. At the View panel, select the Configure option at the left side of the panel.

  • Page 111: Clean Fiber-Optic Components

    Repair Information Clean Fiber-Optic Components Perform this procedure as directed in this publication and when connecting or disconnecting fiber-optic cables from port optical transceivers (if necessary). To clean fiber-optic components: 1. Obtain the appropriate tools (portable can of oil-free compressed air and alcohol pads) from the fiber-optic cleaning kit.

  • Page 112: Power-On Procedure

    Ensure a power cord is available to connect the switch to facility power. WARNING: An HP power cord is provided for the Edge Switch 2/12 power supply. To prevent electric shock when connecting the switch to primary facility power, use only the supplied power cord and ensure the facility power receptacle is the correct type, supplies the required voltage, and is properly grounded.

  • Page 113: Power-Off Procedure

    Repair Information Power-Off Procedure To power off the switch: 1. Notify the customer the switch is to be powered off. Ensure the customer’s system administrator quiesces Fibre Channel frame traffic through the switch and sets attached FC-AL devices offline. 2. Set the switch offline. For instructions, refer to “Set the Switch Online or Offline”...

  • Page 114: Iml Or Reset The Switch

    Repair Information IML or Reset the Switch This section describes procedures to perform an initial machine load (IML) or reset the Edge Switch 2/12. An IML or reset is performed at the switch front panel using the recessed IML/RESET button. Note: Performing an IML or switch reset does not affect the switch configuration information.

  • Page 115: Switch Reset

    Repair Information Switch Reset To reset the switch from the front panel: 1. Press and hold the IML/RESET button for approximately ten seconds. — After holding the button for three seconds, the amber ERR LED blinks at twice the unit beaconing rate. —...

  • Page 116: Manage Firmware Versions

    Repair Information Manage Firmware Versions Firmware is the switch operating code stored in FLASH memory on the CTP card. Multiple firmware versions can be stored on a browser PC hard drive and made available for download to the switch from the EWS interface. Service personnel can perform the following firmware management tasks from the EWS interface: Determine the firmware version actively running on the switch.

  • Page 117: Add A Firmware Version To The Browser Pc Hard Drive

    1. Obtain the new firmware version from the HP website: Note: The following path is subject to change. a. At the browser PC with Internet access, open the HP website. The uniform resource locator (URL) is: http://hp.com/country/us/eng/support.html b. Follow links to the Edge Switch 2/12 firmware.

  • Page 118: Download A Firmware Version To The Switch

    Repair Information Download a Firmware Version to the Switch To download a firmware version (to the switch) from the hard drive of the browser PC accessing the EWS interface: Note: When downloading a firmware version, follow all procedural information contained in release notes or instructions that accompany the firmware version. This information supplements information provided in this general procedure.

  • Page 119: Browser-Specific Message Box

    Repair Information 3. At the Download Firmware file from field, do one of the following: — Select the desired firmware file from the PC hard drive using the Browse button. — Type the desired firmware filename in the Download Firmware file from field.
  • Page 120 Repair Information 8. After the switch IML and EWS session logout, the following message box displays (Figure 30). Figure 30: Firmware Upgrade Complete message box 9. Click here to login to the switch and start a new EWS session. A username and password entry dialog box displays.

  • Page 121: Reset Configuration Data

    Repair Information Reset Configuration Data The EWS interface provides the option to reset the configuration file to factory default values. The switch must be set offline prior to restoring the configuration file. Configuration data in the file include: Switch identification data. Port configuration data.

  • Page 122: Browser-Specific Message Box

    Repair Information Figure 31: Operations panel (Switch page with Reset Config tab) 5. Click Reset Configuration. A browser-specific message box displays (Figure 32). Figure 32: Browser-specific message box 6. Click OK to reset the configuration. The message Your changes have been successfully activated appears.
  • Page 123 Repair Information 8. To change the switch IP address and restart the EWS interface, refer to the HP StorageWorks Edge Switch 2/12 Installation Guide. To restart the EWS interface using the default IP address of 10.1.1.10: a. At the browser, enter the default IP address of 10.1.1.10 as the Internet uniform resource locator (URL).
  • Page 124 Repair Information Edge Switch 2/12 Service Manual...

  • Page 125: Optical Transceiver Removal And Replacement

    Replacement This chapter describes removal and replacement of an SFP optical transceiver for the HP StorageWorks Edge Switch 2/12. Do not remove an SFP optical transceiver until a failure is isolated to that field replaceable unit (FRU). If fault isolation was not performed, refer to “MAP 0000: Start...

  • Page 126: Remove And Replace An Sfp Optical Transceiver

    Optical Transceiver Removal and Replacement Remove and Replace an SFP Optical Transceiver Use the following procedures to remove or replace an SFP optical transceiver from the front of the switch chassis. A list of tools required is provided. Tools Required The following tools are required to perform these procedures.

  • Page 127: Replacement

    Optical Transceiver Removal and Replacement 5. The optical transceiver has a wire locking bale to secure the transceiver in the port receptacle and to assist in removal. The locking bale rotates up or down, depending on the transceiver manufacturer and port location (top row, odd-numbered ports 1 through 11, or bottom row, even-numbered ports 0 through 10).
  • Page 128 Optical Transceiver Removal and Replacement 7. At the Web browser connected to the EWS interface, open the Switch tab at the View panel and: a. Ensure no amber LEDs illuminate that indicate a port failure. b. Click the graphic representing the port with the replacement transceiver to open the Port Properties tab.

  • Page 129: Illustrated Parts Breakdown

    Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for the HP StorageWorks Edge Switch 2/12 field replaceable units (FRUs). Exploded view illustrations are provided for: Front-accessible FRUs Miscellaneous parts Exploded-view illustrations portray the switch disassembly sequence. Illustrated FRUs are numerically keyed to associated tabular parts lists. The parts lists also include part numbers, descriptions, and quantities.

  • Page 130: Front-Accessible Frus

    Illustrated Parts Breakdown Front-Accessible FRUs The front-accessible switch FRUs are illustrated and described in Figure 33 Table 16. The table includes reference numbers to the figure, part numbers, descriptions, and quantities. Figure 33: Front-accessible FRUs Table 16: Front-Accessible FRU Parts List Ref.

  • Page 131: Miscellaneous Parts

    Illustrated Parts Breakdown Miscellaneous Parts Figure 34 illustrates miscellaneous parts. Table 17 provides the associated parts list including reference number, part number, description and quantity. Figure 34: Miscellaneous parts Table 17: Miscellaneous Parts Ref. Part Number Description Qty. 254145-001 Plug, loopback, LC connector, multimode, 50/125 micron (#1148) 254146-001 Plug, loopback, LC connector, singlemode,...
  • Page 132 Illustrated Parts Breakdown Edge Switch 2/12 Service Manual...

  • Page 133: A Event Codes

    Event Codes This appendix lists all three-digit HP StorageWorks Edge Switch 2/12 event codes and provides detailed information about each code. Event codes are listed in numerical order and in tabular format. An event is an occurrence (state change, problem detection, or problem correction) that requires user attention or that should be reported to a system administrator or service representative.
  • Page 134 Event Codes In addition to numerical event codes, the tables in this appendix also provide the following information about each code: Message–a brief text string that describes the event. Severity–a severity level that indicates how critical an event is, as follows: —...

  • Page 135: System Events (000 Through 199)

    Event Codes System Events (000 through 199) Table 18: Event Code 011 Message: Login Server database invalid. Severity: Minor. Explanation: Following an initial machine load (IML) or firmware download, the Login Server database failed its cyclic redundancy check (CRC) validation. All Fabric Services databases are initialized to an empty state, resulting in an implicit Fabric logout of all attached devices.
  • Page 136 Event Codes Table 20: Event Code 031 Message: SNMP request received from unauthorized community. Severity: Informational. Explanation: An SNMP request containing an unauthorized community name was received and rejected with an error. Only requests containing authorized SNMP community names, as configured through the EWS interface, are allowed. Action: Add the community name to the SNMP configuration using the EWS interface.
  • Page 137 Event Codes Table 22: Event Code 052 Message: Management Server internal error, asynchronous status report activation, or mode register update occurred. Severity: Informational. Explanation: An internal operating error was detected by the Management Server subsystem, an asynchronous status was reported to an attached host, or a mode register update occurred.
  • Page 138 Action: If possible, reconfigure the fabric so the path between any two Directors or Edge Switches traverses no more than the number of ISLs currently supported by HP. HP StorageWorks SAN High-Availability Planning Guide Refer to the for more information.
  • Page 139 ISLs attached, and that element is unreachable from this switch. Action: Reduce the ISLs on the indicated fabric element to a number within the limits HP StorageWorks SAN High-Availability Planning Guide specified. Refer to the more information.
  • Page 140 Event Codes Table 26: Event Code 070 (Continued) Event Data: The first byte of event data (byte 0) specifies the E_Port number. The fifth byte (byte 4) specifies the segmentation reason as follows: 1 = Incompatible operating parameters. Either the resource allocation time out value (R_A_TOV) or error detect time out value (E_D_TOV) is inconsistent between the switch and another fabric element (Director or Edge Switch).
  • Page 141 Event Codes Table 27: Event Code 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other fabric elements (Director or Edge Switch). This event code is accompanied by one or more 070 event codes. Refer to the event data for the segmentation reason.
  • Page 142 Event Codes Table 28: Event Code 072 Message: E_Port connected to unsupported switch. Severity: Informational. Explanation: The switch is attached (through an ISL) to an incompatible fabric element (Director or Edge Switch). Action: Disconnect the ISL. Event Data: No supplementary data included with this event. Distribution: Switch HAFM Appliance...
  • Page 143 Event Codes Table 30: Event Code 074 Message: ISL frame delivery error threshold exceeded. Severity: Informational. Explanation: Fabric controller frame delivery errors exceeded an E_Port threshold and caused fabric initialization problems (073 event code). Most fabric initialization problems are caused by control frame delivery errors, as indicated by this code. Event data is intended for engineering evaluation.
  • Page 144 F_Port. Change the port type to E_Port. 7 = Non-HP M-series switch at other end–The attached fabric element is not an HP M-series switch. Set the switch operating mode to Open Fabric 1.0 if connected to an Open Fabric-compliant product manufactured by a different vendor.
  • Page 145 11 = Fabric mode mismatch–Based on the ELP revision level, a connection was not allowed because an HP switch in legacy mode is attached to an HP switch in Open Fabric mode, or an HP switch in Open Fabric mode is attached to an OEM switch at an incorrect ELP revision level.
  • Page 146 Event Codes Table 33: Event Code 120 Message: Error detected while processing system management command. Severity: Informational. Explanation: This event occurs when the switch receives a management command that violates specified boundary conditions, typically as a result of a network error. The switch rejects the command, drops the switch-to-server Ethernet link, and forces error recovery processing.
  • Page 147 Event Codes Table 35: Event Code 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: Open Trunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
  • Page 148 Event Codes Table 37: Event Code 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation: Open Trunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion.
  • Page 149 Event Codes Table 39: Event Code 150 Message: Zone merge failure. Severity: Informational. Explanation: During ISL initialization, the zone merge process failed. Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame. This event code always precedes a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element in response to a zone merge frame.
  • Page 150 Event Codes Table 39: Event Code 150 Event Code: 150 (continued) Event Data Bytes 12–15 of the event data specify error codes as follows: (continued): 01 = Completion fail. 03 = Zone merge error–too many zones. 04 = Zone merge error–incompatible zones. 05 = Zone merge error–too long if reason = 0A.
  • Page 151 Event Codes Table 40: Event Code 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate fabric-wide configuration failures.

  • Page 152: Fan Module Events (300 Through 399)

    Event Codes Fan Module Events (300 through 399) Table 41: Event Code 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan (out of three) failed or is rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly associated with the failed fan.
  • Page 153 Event Codes Table 43: Event Code 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans (out of three) failed or are rotating at insufficient angular velocity. The remaining fans are operational. The amber LED illuminates at the rear of the power supply assembly (or assemblies) associated with the failed fans.
  • Page 154 Event Codes Table 45: Event Code 311 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Two cooling fans (out of three) recovered. All fans are operational. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan numbers (0 through 2 inclusive).

  • Page 155: Ctp Card Events (400 Through 499)

    Event Codes CTP Card Events (400 through 499) Table 47: Event Code 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a faulty field replaceable unit (FRU) as indicated by the event data. Action: If a CTP card failure is indicated, replace the switch. If a fan or power supply failure is indicated, replace the switch.
  • Page 156 Event Codes Table 49: Event Code 411 Message: Firmware fault. Severity: Major. Explanation: Switch firmware encountered an unexpected condition and dumped operating state information to FLASH memory for retrieval and analysis. The dump file automatically transfers from the switch to the server, where it is stored for later retrieval through the data collection procedure.
  • Page 157 Event Codes Table 51: Event Code 421 Message: Firmware download complete. Severity: Informational. Explanation: A switch firmware version was downloaded from the embedded web server. The event data indicates the firmware version in hexadecimal format xx.yy.zz bbbb, where xx is the release level, yy is the maintenance level, zz is the interim release level, and bbbb is the build ID.
  • Page 158 Event Codes Table 53: Event Code 426 Message: Multiple ECC single-bit errors occurred. Severity: Minor. Explanation: When the SDRAM controller detects an error checking and correction (ECC) error, an interrupt occurs. If an interrupt occurs a certain number of times weekly, a 426 event code is recorded.
  • Page 159 Event Codes Table 55: Event Code 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal CTP error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 through 7 = elapsed millisecond tick count.
  • Page 160 Event Codes Table 57: Event Code 445 Message: ASIC detected a system anomaly. Severity: Informational. Explanation: The application-specific integrated chip (ASIC) detected a deviation in the normal operating mode or operating status of the switch. Action: No action required. An additional event code is generated if this incident exceeds an error threshold that results in a system event.
  • Page 161 Event Codes Table 58: Event Code 453 Message: New feature key installed. Severity: Informational. Explanation: This event occurs when a new feature key is installed from the EWS interface. The switch performs an IPL when the feature key is enabled. Event data indicates which feature or features are installed.

  • Page 162: Port Events (500 Through 599)

    Event Codes Port Events (500 through 599) Table 59: Event Code 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre Channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Other ports remain operational, if their LEDs are extinguished. Action: Perform the procedure described in “Collect Maintenance Data”...
  • Page 163 Event Codes Table 60: Event Code 507 Message: Loopback diagnostics port failure. Severity: Informational. Explanation: A loopback diagnostic test detected a Fibre Channel port failure. Action: No action required. An event code 506 is generated if this diagnostic failure results in a hard port failure.
  • Page 164 Event Codes Table 61: Event Code 508 (Continued) Distribution: Switch HAFM Appliance Host System Event E-Mail Call Sense Link Event Error Home Info Incident Table 62: Event Code 510 Message: SFP optical transceiver hot-insertion initiated. Severity: Informational. Explanation: Installation of a small form factor pluggable (SFP) optical transceiver was initiated with the switch powered on and operational.
  • Page 165 Event Codes Table 64: Event Code 513 Message: SFP optical transceiver hot-removal completed. Severity: Informational. Explanation: An SFP optical transceiver was removed while the switch was powered on and operational. Action: No action required. Event Data: Byte 0 = port number (00 through 11). Bytes 4 through 7 = elapsed millisecond tick count.
  • Page 166 Event Codes Table 66: Event Code 523 Message: FL_Port open request failed. Severity: Informational. Explanation: When the indicated FL_Port attempted to open a loop device, the port open (OPN) sequence was returned. Action: No action required. Event Data: Byte 0 = port number (00 through 11). Byte 1 = arbitrated loop physical address (AL_PA) of the device transmitting the OPN sequence.
  • Page 167 Event Codes Table 68: Event Code 525 Message: FL_Port arbitration timeout. Severity: Informational. Explanation: A switch port could not win loop arbitration within the specified loop protocol time out value (LP_TOV). Action: Switch firmware reinitializes the arbitrated loop. No user action required. Event Data: Byte 0 = port number (00 through 11).
  • Page 168 Event Codes Table 70: Event Code 582 Message: Bit error threshold exceeded. Severity: Major. Explanation: The number of code violation errors recognized exceeded the bit error threshold. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).
  • Page 169 Event Codes Table 72: Event Code 584 Message: Not operational primitive sequence received. Severity: Major. Explanation: A not-operational primitive sequence (NOS) was received. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure.
  • Page 170 Event Codes Table 74: Event Code 586 Message: Invalid primitive sequence received for current link state. Severity: Major. Explanation: Either a link reset (LR) or a link-reset response (LRR) sequence while in the wait-for-online sequence (OLS) state occurred. Action: An LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI).

  • Page 171: Thermal Events (800 Through 899)

    Event Codes Thermal Events (800 through 899) Table 75: Event Code 810 Message: High temperature warning (CTP card thermal sensor). Severity: Major. Explanation: The thermal sensor associated with a CTP card indicates the warm temperature threshold was reached or exceeded. Action: Perform the procedure described in “Collect Maintenance Data”...
  • Page 172 Event Codes Edge Switch 2/12 Service Manual...

  • Page 173: Index

    E_Port, description electrostatic discharge (ESD) applications repair procedures, caution diagnostic features equipment symbols EWS interface error detection audience description authorized reseller, HP event codes EWS interface error reporting block ports description event codes EWS interface conventions document repair procedures, caution...
  • Page 174 Index MAP 0100 - Power distribution analysis MAP 0200 - POST failure analysis help, obtaining MAP 0300 - Loss of web browser PC communication authorized reseller MAP 0400 - FRU failure analysis storage web site MAP 0500 - Port failure and link incident technical support analysis MAP 0600 - Fabric, ISL, and segmented port...

  • Page 175: Null Modem Cable

    Index MAP 0300 - Loss of web browser PC preventive maintenance, cleaning fiber-optic communication components MAP 0400 - FRU failure analysis protective plug, fiber-optic MAP 0500 - Port failure and link incident analysis MAP 0600 - Fabric, ISL, and segmented port rack stability, warning problem determination related documentation...

  • Page 176: Edge Switch 2/12 Service Manual

    HP storage wrap plug, fiber-optic technical support, HP text symbols zones thermal events, event codes tables Edge Switch 2/12 Service Manual...

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