Troubleshooting - Philips SNB6500 User Manual

Problem
I cannot browse to my
Wireless Router
My PC does not have/get an IP address

Troubleshooting

This section describes common problems you may encounter and possible solutions
to them. The Wireless Router can be easily monitored through panel indicators to
identify problems.
Cause/Solution
Your PC did not get an IP address from the Wireless Router.
• Verify that your PC has an IP address.
Open a command box (Windows key 'r', type cmd, hit enter).
Type ipconfig.
Check that your gateway address is 192.168.1.2
Your PC can not communicate with your Wireless Router.
• Verify that you can communicate with the Wireless Router.
Open a command box.
Type ping 192.168.1.2
Response should be 'Reply from 192.168.1.2: bytes=32 time=110ms TTL=32'
(time and TTL could be different)
Network card is not configured to obtain an IP address automatically.
• Check if Network Interface Card (NIC) is in DHCP mode.
See chapter 'Configure your PC'.
Network card speed does not match Wireless Router speed.
• Set network adapter to a fixed speed on your computer.
1 Click Start.
2 Click Settings.
3 Click Network Connections.
4 Select you network card. Right mouse click. Select Properties.
5 Click Configure.
6 Click Advanced tab.
Click Link Speed & Duplex.
Select a Full Duplex speed (either 100Mbps or 10Mbps)
Cable between PC and Wireless Router is not connected.
• Check Ethernet cable and lights on the Wireless Router.
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