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Settings
Select settings from the main menu. Settings can
be adapted to your preference. Swipe left or right
at the bottom of the touch ring and tap to start to
set user settings, to select flight mode, regulatory
information or to reset the device to the factory
settings.
-
User settings: Swipe left or right to select the
active view, to invert screen colors or select the
type of clock displayed (analog or digital) and
to set up backlight and vibrations.
-
Active view: When this function is enabled,
the screen goes to the activity screen when an
activity is detected.
-
Invert colors: Select either black or white as
your standard screen color.
-
Clock: Select analog or digital display of the
clock time.
-
Backlight: When you enable backlight, the
display lights up briefly when you touch the
touch ring to improve visibility.
-
Vibration: Turn vibration on or off. The alarm will
still vibrate in case vibration is turned off.
-
Flight mode: When you select the flight mode,
Bluetooth automatically switches off. Select
'turn off flight mode' to return to normal mode.
-
Unpair: This function unpairs the health watch
and smartphone. Use this function if you want
to pair the watch with a new phone or with your
current phone in case of syncing issues. Pairing
to the same phone might require to shut down
the app and delete the health watch from your
smartphone's Bluetooth settings first.
-
Factory reset: This will reset your watch and will
unpair your device with the Philips HealthSuite
health app. This will also delete all your
unsynchronized data from the Philips health
watch. All settings will switch to default settings
and the device will switch off. To activate the
watch again, place it in the charger.
Cleaning and storage
To clean the watch, wipe the surface of the device
with a dry or slightly damp cloth with water or mild
detergent. Clean the charging cradle with a dry
cloth. Never use compressed air, scouring pads,
abrasive cleaning agents or aggressive liquids such
as gasoline or acetone to clean the device. This
could damage the device.
Store the device in a dry, dust-free place away
from direct sunlight or other heat sources. Avoid
surroundings with fluctuating temperatures.
Disposal
Your product is designed and manufactured with
high quality materials and components, which can
be recycled and reused. For recycling information,
please contact your local waste management
facilities or visit www.recycle.philips.com
This device contains a rechargeable battery which
must be disposed of properly. Contact your
local town or city officials for battery disposal
information. You can also call 1-800-8-BATTERY
or visit www.rbrc.com for battery drop-off
locations.
For assistance, visit our website www.philips.com/
support or call 1-844-531-6861 toll free.
Accessories
Philips accessories may be purchased at a store
near you, or on our website www.philips.com/
store.
Troubleshooting
This chapter summarizes the most common
problems you could encounter with the device.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or call
1-844-531-6861 for assistance.
You can also visit the help section in the app.
Prob lem Possible
Solution
cause
Unable
A typo in app
Try to write the name
to find
store search is
'HealthSuite' correctly
the
made.
in your app store or
Philips
go to www.philips.
Health-
com/healthprograms/
Suite
for further instructions.
health
app in
the app
store.
Unable
Smartphone
The app only works
to down-
is not
with iOS and Android.
load app.
compatible
Make sure iOS 8.0+
with the app.
or Android 4.4.2+
Incorrect OS.
is installed on your
mobile device.
Pairing
Bluetooth
Activate Bluetooth on
was
is switched
smartphone.
unsuc-
off on your
cessful.
phone.
Hold device close to
mobile phone and try
again.
Pairing was
Make sure to enable
not enabled
pairing on the health
on the health
watch by tapping
watch.
the '>'-button in the
pairing screen.
Devices are
Make sure no other
not within
devices are nearby to
range or
avoid interference.
other devices
interfere.
Prob lem Possible
Solution
cause
Battery of the
Make sure the battery
device is too
of the device is
low.
charged.
Pairing
On the OS of
If you want to pair to
again
the phone,
the same phone again
with the
in the app or
follow these steps
same
in the health
below:
phone
watch the
or tablet
former pairing
is not
bond still
possib le.
exists.
For iOS:
1. Go to Settings on
your health watch and
choose the unpair
function.
2. In the Philips
HealthSuite health
app, go to Health
Watch in the Settings
menu and choose
'Remove device'.
3. Shut down the app.
4. Remove the
Philips health watch
from the Bluetooth
settings menu of your
smartphone.
5. Open the Philips
HealthSuite health
app and pair again.
For Android:
1. Go to Settings on
your health watch and
choose the unpair
function.
2. In the Philips
HealthSuite health
app, go to Health
Watch in the Settings
menu and choose
'Remove device'.
3. Try to pair again.
Sync ing
Bluetooth is
Activate Bluetooth on
does not
off on your
your smartphone and
work.
phone or
make sure flight mode
health watch.
is not activated on the
health watch.
Devices are
Hold device close to
not within
mobile phone and try
range.
again.
Device is not
Make sure device is
properly paired. (see
paired.
'Preparing for use')
Prob lem Possible
Solution
cause
Battery of the
Make sure the battery
device is too
of the device is
low.
charged.
Touch
The screen is
Unlock the screen by
inter face
locked.
tapping three times
is not
on the bottom of the
workin g.
touch ring.
The
The battery is
Put the device in the
device
empty.
charging cradle and
does not
connect to a power
respo nd
socket. Wait until the
or the
device is fully charged.
display
There is an
If the device fails to
is dark
internal error.
charge or the device
and the
still does not respond,
device
call 1-844-531-6861
seems
for assistance.
switch ed
off.
The glass
The watch
Call 1-844-531-6861
of the
was dropped.
for assistance. Do not
device is
use the device when
broken.
the glass is broken.
Heart
Strap is not
Make sure the watch
rate
fastened
is worn correctly.
signal
tight enough
Indicate the side you
is not
around your
are wearing the watch
showi ng.
wrist.
on in the app. In the
app you can also
select if your wearing
side is your dominant
hand.
Personal
Update and correct
settings are
your personal settings
incorrect in
in the app.
the app.
Watch or skin
Clean the device and
is not clean.
your skin under the
device.
In doubt
Direct contact
Make sure to position
about
with the skin
the watch correctly
accura-
can be lost
and provide a snug but
cy. / My
if the watch
comfortable fit. If this
device is
is worn too
does not fix the issue,
not mea-
loosely or
try re-positioning the
sur ing
when the
watch at bit higher up
correc-
strap is
on the arm or on the
tly.
positioned
other arm. (if you place
over the wrist
the watch on the other
bone or when
arm, do not forget
there is a lot
to change the watch
of hand/wrist
placement setting in
movement.
the app).
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