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Motorola MOTORIZR Z6 Service Manual

Digital wireless telephone gsm 850/900/1800/1900 mhz, edge, gprs
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Level 1 and 2 Service Manual
6809506A96-O
TM
MOTORIZR
Z6
Digital Wireless Telephone
GSM 850/900/1800/1900 MHz, EDGE, GPRS

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Summary of Contents for Motorola MOTORIZR Z6

  • Page 1 Level 1 and 2 Service Manual 6809506A96-O MOTORIZR Digital Wireless Telephone GSM 850/900/1800/1900 MHz, EDGE, GPRS...
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.

  • Page 3: Table Of Contents

    1 and 2 6809506A96-O Level 1 and 2 Service Manual Contents Contents Contents Introduction ................. 4 Product Identification .

  • Page 4: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 5: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 6: Warranty Service Policy

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.
  • Page 7 Replacement Parts Service Division (RPSD) Order replacement parts, test equipment, and manuals from RPSD. U.S.A. Outside U.S.A. Phone: 800-422-4210 Phone: 847-538-8023 FAX: 800-622-6210 FAX: 847-576-3023 Website: http://businessonline.motorola.com EMEA Phone: 49 461 803 1404 Website: http://emeaonline.motorola.com Asia Phone: 65 648 62995 Website: http://asiaonline.motorola.com...

  • Page 8: Specifications

    Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900 1930-1990 MHz Rx Channel Spacing...
  • Page 9 Level 1 and 2 Service Manual Specifications Speech Coding Function Specification Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps 6809506A96-O March 13, 2007...

  • Page 10: Product Overview

    Product Overview Product Overview Motorola’s Z6 GSM wireless telephone incorporates a graphics based user interface (UI) for easy operation, allows multimedia message service (MMS) messaging, and includes personal information manager (PIM) functionality. The Z6 is a quad-band phone that allows roaming within the GSM 850/900/1800/ 1900 MHz bands.
  • Page 11 Level 1 and 2 Service Manual Product Overview • GPRS Class 10 Speaker Dependent Voice Activation and Voice Note Recording Voice tags can be used for voice dialing up to 20 phone numbers in the phone book and for creating up to 5 voice shortcuts for menu items. The phone must be “trained” by the voice tag being read into the phone’s memory twice before it is recognized.

  • Page 12: General Operation

    General Operation General Operation Controls, Indicators, and Input / Output (I/O) Connections The Z6 telephone’s controls are located on the sides of the device and on the keypad. Indicators, in the form of icons, are displayed on the LCD. Z6 phones have an audible alert transducer on the top and I/O connectors, consisting of a headset jack and an accessory port, located on the top and bottom of the phone.

  • Page 13: Color Display

    Level 1 and 2 Service Manual General Operation The Volume Keys, Smart key, Voice command key, and Camera key controls are located on the sides of the Z6 (see Figure 2). Push Bar Camera Lens & High-Intensity Push up to open slider. LED Camera Light (on back of phone) Volume Keys...
  • Page 14 General Operation The home screen appears when you turn on the phone.The home screen may look different, depending on the service provider. Service Provider Date 10/15/2008 Clock Feature Icons 10:10AM Left Soft Key Right Soft Key Options Main Menu Label Label 061789o Figure 3.
  • Page 15 Level 1 and 2 Service Manual General Operation EDGE/GPRS Indicator – Shows when your phone is using a high-speed Enhanced Data for GSM Evolution (EDGE) or General Packet Radio Service (GPRS) network connection. Indicators can include: , = EDGE > = GPRS connection connection 5 = EDGE data...

  • Page 16: Alert Settings

    General Operation 10. Battery Level Indicator – Vertical bars show the battery charge level. Recharge the battery when your phone shows Low Battery. Alert Settings Z6 telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time.

  • Page 17: Tools And Test Equipment

    Used for Flip and Vibrator Flex removal 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 18: Disassembly

    Disassembly Disassembly The procedures in this section provide instructions for the disassembly of Z6 telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 19 Level 1 and 2 Service Manual Disassembly Lift up the side edge of the battery first, then lift it completely out of the battery compartment. See Figure 6. Battery 061664o Figure 6. Removing the battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 20: Removing And Replacing The Memory Card

    Disassembly Removing and Replacing the Memory Card Remove the battery cover as described in the procedures. Slide the Trans Flash memory card out of its socket to release as shown in Figure 7. ➧ The battery does not need to be removed to access the memory module. Memory card 061665o Figure 7.

  • Page 21: Removing And Replacing The Subscriber Identity Module (Sim)

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery door and battery as described in the procedures. Slide the SIM out of the slot as indicated by the arrow (see Figure 8). Carefully remove the SIM from the phone.

  • Page 22: Removing And Replacing The Rear Housing

    Disassembly Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, and SIM as described in the procedures. In addition to 4 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.
  • Page 23 Level 1 and 2 Service Manual Disassembly Slide the black stick along the housing edge as shown in Fig 9 to disengage the snaps. Disassembly tool Rear Housing 061670a Figure 10. Removing the Rear Housing Pay special attention to the snaps at the bottom near the corners. Snaps must be pushed in to disengage.
  • Page 24 Disassembly When all the snaps are disengaged, carefully lift the rear housing straight up and away from the phone. To replace, carefully align the rear housing to the phone, then press the front and rear housings together until the catches snap into place. Replace the 6 rear housing screws and tighten with a T5 driver to a final torque setting of 16 Ncm (1.5 lbf in).

  • Page 25: Removing The Rear Housing Speaker Cap

    Level 1 and 2 Service Manual Disassembly Removing the Rear Housing Speaker Cap Remove the battery cover, battery, SIM and rear housing as described in the procedures. If it is necessary to replace the speaker cap, use the disassembly tool or tweezers to remove the speaker cap from the rear housing.

  • Page 26: Removing The Daughter Board Assembly

    Disassembly Removing the Daughter Board Assembly Remove the battery cover, battery, SIM, antenna, rear housing as described in the procedures. Remove the acoustic gasket with the tweezers. Set the gasket aside for re- assembly unless damaged (see Figure 13). Acoustic gasket Daughter board 061690o Figure 13.

  • Page 27: Removing And Replacing The Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, antenna, rear housing as described in the procedures.
  • Page 28 Disassembly Hydraflex connector Figure 16. Disconnecting the Hydraflex Connector From the Transceiver Board Carefully slide the end of the disassembly tool under the camera flex connector and rotate the tool slightly to lift the connector from its socket on the transceiver board (see Figure 17).
  • Page 29 Level 1 and 2 Service Manual Disassembly Carefully lift the EMU connector side of the transceiver board out of the front housing. Lift the PC board out of the phone (see Figure 18). Transceiver PC board 061708o Figure 18. Removing the Transceiver PC Board Assembly Carefully use the plastic tweezers to lift the camera assembly and side keys from the phone (see Figure 19).
  • Page 30 Disassembly To replace, place the camera assembly into the housing. Ensure the external side key switchdomes on both sides of the phone are correctly inserted behind the keys. Insert the transceiver board assembly into the front housing with the display flex and the camera assembly flex connector on top of the transceiver PC board assembly.

  • Page 31: Removing And Replacing The Keypad

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Keypad Remove battery cover, battery, SIM, antenna, rear housing, daughter board assembly, and transceiver board assembly as described in the procedures. Using the plastic tweezers, lift the keypad assembly, away from the front housing assembly (see Figure 20).

  • Page 32: Removing And Replacing The Antenna

    Disassembly Removing and Replacing the Antenna Remove battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, and keypad as described in the procedures. Insert the disassembly tool under the antenna assembly and rotate the disassembly tool to raise the antenna assembly out of the front housing. Disassembly tool Antenna assembly 061758o...

  • Page 33: Removing The Front Housing

    Level 1 and 2 Service Manual Disassembly Removing the Front Housing Remove battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, keypad, and the antenna as described in the procedures. The hydraflex can be easily damaged. Use extreme caution during this next step. Use the disassembly tool to disconnect the front housing snaps from the metal guide.
  • Page 34 Disassembly After the snaps are disengaged, lift up the front housing straight upward. Route the hydraflex carefully through the opening in the front housing without damaging the flex. Front housing Hydraflex 061760o Figure 23. Removing the Front Housing To replace, carefully thread the hydraflex through the opening in the front housing.

  • Page 35: Removing The Slider Assembly

    Level 1 and 2 Service Manual Disassembly Removing the Slider Assembly Remove battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, keypad, and front housing as described in the procedures. The hydraflex can be easily damaged. Use extreme caution during this next step. Use the T5 driver to remove the 2 slider screws from the slider assembly.
  • Page 36 Disassembly Use the disassembly tool to lift only the top end of the slider inner assembly out of the slider outer assembly. Leave the bottom end attached. Disassembly tool Slider inner assembly 061770o Figure 25. Removing the Slider Assembly Screws March 13, 2007 6809506A96-O...
  • Page 37 Level 1 and 2 Service Manual Disassembly Rotate the slider inner assembly upward, to expose the keypad flex connector which is still attached to the slider outer assembly. Keypad flex connector Slider “mag” assembly 061771a Figure 26. Removing the Keypad Flex Connector Use the disassembly tool to unseat the keypad flex connector.

  • Page 38: Removing And Replacing The Display Module

    Disassembly Removing and Replacing the Display Module Remove the battery cover, battery, SIM, rear housing, daughter board assembly, transceiver board assembly, keypad, front housing, and slider assembly as described in the procedures. Use the disassembly tool to unlock the zero insertion force (ZIF) connector. ZIF connector 062091a Figure 27.

  • Page 39: Removing And Replacing The Keypad Mylar

    Z6 EL Alignment- and Press Tool - part number 0-00-00-40852 Generic Press Fixture - part number 19501980 Available at the AMS Online-shop 62.214.1.200 (for access please contact your local Motorola contact) The Z6 EL alignment and press tool must be used for this replacement procedure.
  • Page 40 Disassembly Remove the keypad mylar with the plastic tweezers, as shown. Tweezers Mylar 070271o Figure 29. Removing the Keypad Mylar To replace the keypad mylar, use the Z3 EL Alignment and Press tool. March 13, 2007 6809506A96-O...
  • Page 41 Level 1 and 2 Service Manual Disassembly Peel off the adhesive liner from the bottom side of the keypad mylar. Place the keypad into the fixture. Align the keypad using the fixture alignment pins. Alignment pin Alignment pin 070272o Figure 30. Keypad Mylar Alignment 6809506A96-O March 13, 2007...
  • Page 42 Disassembly Clean the mylar area on the main PCB, and then place it on top of the keypad mylar using the fixture alignment pins. PCB (shields facing up) 070273o Figure 31. PCB Alignment March 13, 2007 6809506A96-O...
  • Page 43 Level 1 and 2 Service Manual Disassembly Close the fixture for 15 seconds. 070274o Figure 32. El Mylar Press Fixture Closed Open the fixture and check the assembly for correct positioning of the mylar on the PCB 6809506A96-O March 13, 2007...

  • Page 44: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 33.
  • Page 45 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 46: Troubleshooting

    Troubleshooting Troubleshooting March 13, 2007 6809506A96-O...

  • Page 47: Troubleshooting Chart

    Level 1 and 2 Service Manual Troubleshooting Troubleshooting Chart Table 3. Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.

  • Page 48: Programming: Software Upgrade And Flexing

    Troubleshooting Table 3. Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly weak or distorted. board assembly defective. as described in the procedures.

  • Page 49: Exploded View Diagram

    Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram 31 32 061699o Figure 34. Exploded View Diagram (Sheet 1) 6809506A96-O March 13, 2007...
  • Page 50 Troubleshooting 061734o Figure 35. Exploded View Diagram (Sheet 2) March 13, 2007 6809506A96-O...

  • Page 51: Parts List

    Level 1 and 2 Service Manual Troubleshooting Parts List Part numbers are provided only as a reference. Contact your local Motorola parts organization for current part number information. Table 4. Parts List Item Motorola Part No. Description 0171646D Slide assembly...
  • Page 52 Troubleshooting Table 4. Parts List (Continued) Item Motorola Part No. Description 7571045E01 Camera Gasket 7571046E01 Camera connector poron 5571518D01 Door latch 5071508D03 Polyphonic speaker, 14x20 1171109E01 Speaker adhesive 1571505D Base back housing 5471536C01 Water detect label, 3mm diameter 1571495D01 USB door...
  • Page 53 1 and 2 Index Level 1 and 2 Service Manual Index 6809506A96-O active line indicator 15 home screen 13 alert settings 16 alert style profiles 15 Antenna, removing and replacing 32 identification 44 international mobile station equipment identity 45 mechanical serial number 44 battery product 4 function 16...
  • Page 54 Index profile indicator 15 upon battery removal 16 profiles 15 signal strength indicator 14 SIM Application Toolkit 11 SIM card 44 personality transfer 44 rear housing replacing 21 removing 22 SIM, removing and replacing 21 regulatory agency compliance 4 Slider assembly, removing and replacing 35 removing speaker cap, removing and replacing 25 Antenna 32...

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