HP Pavilion x360 m3 Maintenance And Service Manual
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HP Pavilion x360 m3 Maintenance And Service Manual

M3-u100, m3-u199, m13-u100, m13-u199, m3-u000, m3-u099, m13-u000, m13-u099
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HP Pavilion x360 m3 (model numbers m3-
u100 through m3-u199, m13-u100 through
m13-u199, m3-u000 through m3-u099,
and m13-u000 through m13-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP HP Pavilion x360 m3

  • Page 1 HP Pavilion x360 m3 (model numbers m3- u100 through m3-u199, m13-u100 through m13-u199, m3-u000 through m3-u099, and m13-u000 through m13-u099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 This guide describes features that are common Bluetooth is a trademark owned by its to most products. Some features may not be proprietor and used by HP Inc. under license. available on your computer. Intel is a trademark of Intel Corporation in the Not all features are available in all editions or U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Locating hardware ..............................6 Locating software ..............................6 Right side ................................7 Left side ................................. 8 Display ................................. 10 Changing your notebook position (select products only) ..............11 Changing your notebook to an entertainment stand (select products only) ........
  • Page 6 Downloading a BIOS update ......................70 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............71 8 Backing up, restoring, and recovering ......................73 Creating recovery media and backups ........................ 73 Creating HP Recovery media (select products only) .................
  • Page 7 9 Specifications .............................. 79 Input power ................................79 Operating environment ............................79 10 Power cord set requirements ........................81 Requirements for all countries ..........................81 Requirements for specific countries and regions ....................81 11 Recycling ..............................83 Index ................................84...
  • Page 8 viii...

  • Page 9: Product Description

    Product Name HP Pavilion x360 m3 Convertible √ PC (model numbers m3-u100 through m3-u199 and m13- u100 through m13-u199) HP Pavilion x360 m3 Convertible √...
  • Page 10 Category Description HP Pavilion x360 m3 HP Pavilion x360 m3 Convertible PC (model numbers Convertible PC (model numbers m3-u100 through m3-u199 m3-u000 through m3-u099 and m13-u100 through m13- and m13-u000 through m13- u199) u099) Graphics (continued) Intel HD Graphics on computer √...
  • Page 11 Category Description HP Pavilion x360 m3 HP Pavilion x360 m3 Convertible PC (model numbers Convertible PC (model numbers m3-u100 through m3-u199 m3-u000 through m3-u099 and m13-u100 through m13- and m13-u000 through m13- u199) u099) Memory module On computer models equipped √...
  • Page 12 Category Description HP Pavilion x360 m3 HP Pavilion x360 m3 Convertible PC (model numbers Convertible PC (model numbers m3-u100 through m3-u199 m3-u000 through m3-u099 and m13-u100 through m13- and m13-u000 through m13- u199) u099) Audio and video Fixed integrated HP TrueVision √...
  • Page 13 Modern Trackpad Gestures Power requirements Support for a 3-cell, 41-WHr, Li- √ √ Ion battery Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) AC adapter Security Trusted platform module (TPM) √...

  • Page 14: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on the slate: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the slate. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 15: Right Side

    Right side Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 16: Left Side

    Left side Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button ●...
  • Page 17 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Chapter 2 External component identification...

  • Page 19: Changing Your Notebook Position (Select Products Only)

    Changing your notebook position (select products only) Your computer can function as a classic notebook, and in addition, the display can be rotated so that the computer transforms into an entertainment stand, an interactive stand, or a tablet. NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes. Changing your notebook to an entertainment stand (select products only) To change your notebook to an entertainment stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees).

  • Page 20: Changing Your Notebook To An Interactive Stand (Select Products Only)

    Changing your notebook to an interactive stand (select products only) To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a stand position (about 315 degrees). Position the notebook on its edges. Changing your notebook to a tablet (select products only) To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush with the computer bottom (360 degrees).

  • Page 21: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 22: Lights

    Lights NOTE: Your computer may look slightly different from the illustration below. Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● ● Off: Computer sound is on.

  • Page 23: Speakers

    Speakers NOTE: Your computer may look slightly different from the illustration below. Component Description Speakers Produce sound.

  • Page 24: Keys

    Keys NOTE: Your computer may look slightly different from the illustration below. Component Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 25: Bottom

    Bottom Component Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 26: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and...
  • Page 27 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Locating the serial number, model number, product number, and warranty information...

  • Page 28: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): In modern gold finish (for use on all computer models): For use in Belgium 856038-A41 For use in Bulgaria...
  • Page 30 Item Component Spare part number For use in France 856037-051 For use in Germany 856037-041 For use in Greece 856037-151 For use in Hungary 856037-211 For use in Israel 856037-BB1 For use in Italy 856037-061 For use in Latin America 856037-161 For use in the Netherlands 856037-B31...
  • Page 31 Item Component Spare part number For use in the Netherlands 856045-B31 For use in Portugal 856045-131 For use in Romania 856045-271 For use in Russia 856045-251 For use in Saudi Arabia 856045-171 For use in Slovenia 856045-BA1 For use in Spain 856045-071 For use in Switzerland 856045-BG1...
  • Page 32 Item Component Spare part number For use in Saudi Arabia 856039-171 For use in Slovenia 856039-BA1 For use in Spain 856039-071 For use in Switzerland 856039-BG1 For use in Thailand 856039-281 For use in Turkey 856039-141 For use in the United Kingdom 856039-031 For use in the United States 856039-001...
  • Page 33 Item Component Spare part number Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, 903239-001 dual core, 15 W) and a non-Windows operating system for use with a solid-state drive Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, 903236-601 dual core, 15 W) and the Windows 10 operating system Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache,...
  • Page 34 Item Component Spare part number Memory module: For use only on computer models with model numbers m3-u100 through m3-u199: 8.0-GB PCL3 12800 1600 691740-005 4.0-GB PCL3 12800 1600 693374-005 For use only on computer models with model numbers m3-u000 through m3-u099: 8.0-GB 2133 DDR4 820570-005 4.0-GB 2133 DDR4...

  • Page 35: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display panel assembly (includes the display bezel, display panel, display panel cable, and the TouchScreen board): 13.3-in, (1920×1080), FHD, UWVA/IPS, WLED, 16:9 ultra wide aspect ratio, AntiGlare, ultra- 856019-001 slim-bent (2.85-mm), TouchScreen, MultiTouch-enabled, eDP) 13.3-in, (1366×768), HD, UWVA/IPS, WLED, 16:9 ultra wide aspect ratio, AntiGlare, ultra- 856018-001 slim-bent (2.85-mm), TouchScreen, MultiTouch-enabled, eDP)

  • Page 36: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850 45-W HP Smart AC adapter (non-PFC, EM, RC, slim, 4.5-mm) 741553-850 HP 14.0-in value sleeve 781917-001 HP HDMI-to-VGA adapter 701943-001 HP RJ45-to-USB adapter dongle...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 43 For use in country or region Spare part number For use in country or region Spare part number Keyboard/top cover in natural silver finish (includes keyboard cable; for use on all computer models): For use in Belgium 856037-A41 For use in the Netherlands 856037-B31 For use in Bulgaria 856037-261...
  • Page 44 For use in country or region Spare part number For use in country or region Spare part number For use in Belgium 856039-A41 For use in Latin America 856039-161 For use in Bulgaria 856039-261 For use in the Netherlands 856039-B31 For use in Canada 856039-DB1 For use in Portugal...
  • Page 45 Remove the following: (1) Rubber screw plugs on the front edge of the base enclosure (2) Oblong screw cover in the middle of the base enclosure (3) Rear rubber foot strip The rubber screw plugs, oblong screw cover, and the rear rubber foot strip are available in the Rubber Kits, spare part numbers 856021-001 (for use on computers models in modern gold finish) and 856020-001 (for use on computers models in natural silver finish).
  • Page 46 Open the computer. Use a case utility tool to separate the keyboard/top cover from the base enclosure (1). CAUTION: Releasing the keyboard/top cover too far or with too much force can damage the TouchPad, keyboard, and keyboard backlight cables or their connectors. Release the keyboard/top cover (2) by swinging it up and back until the TouchPad, keyboard, and keyboard backlight cables are accessible.

  • Page 47: Touchpad Cable

    TouchPad cable Description Spare part number TouchPad cable 856008-001 Before removing the TouchPad cable, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 48: Touchpad

    TouchPad Description Spare part number TouchPad 858844-001 NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 856008-001. See TouchPad cable on page 39 for information on replacing the TouchPad cable. Before removing the TouchPad, follow these steps: Shut down the computer.
  • Page 49 Remove the TouchPad (4). Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 50: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.615-AHr, Li-ion battery 844203-850 Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 51: Hard Drive Or Solid-State Hard Drive

    Hard drive or solid-state hard drive NOTE: The mounting brackets and the hard drive/solid-state drive cable are not included in the drive spare part kit. The hard drive/solid-state drive cable is available using spare part number 856011-001. The hard drive mounting bracket is available using spare part number 856012-001. The solid-state drive mounting bracket is available using spare part number 856013-001.
  • Page 52 Remove the mass storage device (4). Reverse this procedure to install the mass storage device. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Mass Storage Device Mounting Bracket

    Mass storage device mounting bracket Description Spare part number Mounting bracket, solid-state drive 856013-001 Mounting bracket, hard disk drive 856012-001 Before disassembling the hard drive or solid-state drive, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 54: Audio/Usb Board

    Remove the mounting bracket (3). The mass storage device cable is available using spare part number 856011-001. The hard drive mounting bracket is available using spare part number 856012-001. The solid-state drive mounting bracket is available using spare part number 856013-001. Reverse this procedure to reassemble and install the mass storage device.

  • Page 55: Power Button Board

    Release the ZIF connector (1) to which the power connector cable is attached, then disconnect the power connector cable from the audio/USB board. Release the ZIF connector (2) to which the audio/USB board cable is attached, then disconnect the audio/USB board cable from the system board. Remove the two Phillips PM2.0×4.7 screws (3) that secure the audio/USB board to the base enclosure.

  • Page 56: Rtc Battery

    Release the ZIF connector (1) to which the power button board cable is attached, then disconnect the power button board cable from the audio/USB board. Remove the Phillips PM2.0×4.6 screw (2) that secures the power button board to the base enclosure. Release the power button board (3) by sliding it forward.
  • Page 57 Detach the RTC battery (2) from the system board. (The RTC battery is secured to the system board with double-sided adhesive.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures...

  • Page 58: Usb Port Shield

    USB port shield Description Spare part number Shielding Kit (includes memory module shield and USB port shield) 856014-001 Before removing the USB port shield, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 59: System Board

    System board NOTE: The system board spare part kit includes a graphic subsystem with UMA memory. Description Spare part number For use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199: Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- 903240-601 MB L3 cache, dual core, 15 W) and the Windows 10 operating system for use with a solid-state drive Equipped with an Intel CoreT i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-...
  • Page 60 Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the keyboard/top cover (see Keyboard/top cover on page 34).
  • Page 61 Disconnect the following cables from the system board: (6) Mass storage device ZIF connector cable (7) Display panel cable (8) Power connector cable Remove the ten Phillips PM2.0×4.7 screws that secure the system board to the base enclosure. Lift the left side of the system board (1) until it rests at an angle. Component replacement procedures...

  • Page 62: Wlan Module

    Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. WLAN module Description Spare part number For for use only on computer models with model numbers m3-u100 through m3-u199 and m13-u100 through m13-u199: Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use only in North 793840-005 America and Europe)
  • Page 63 Battery (see Battery on page 42). USB port shield (see USB port shield on page 50). System board (see System board on page 51). Remove the WLAN module: Turn the system board upside down with the front toward you. Remove the Phillips PM2.0×2.3 screw (1) that secures the WLAN module to the system board. (The WLAN module tilts up (2).) Remove the WLAN module (3) by pulling the module away from the slot at an angle.

  • Page 64: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes thermal material. Description Spare part number For use only on computer models equipped with an Intel CoreT or Intel Core processor 855966-001 For use only on computer models equipped with an Intel Pentium processor 903298-001 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer.
  • Page 65 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.

  • Page 66: Memory Module

    Memory module Description Spare part number For use only on computer models with model numbers m3-u100 through m3-u199): 8.0-GB PCL3 12800 1600 691740-005 4.0-GB PCL3 12800 1600 693374-005 For use only on computer models with model numbers m3-u000 through m3-u099): 8.0-GB 2133 DDR4 820570-005 4.0-GB 2133 DDR4...
  • Page 67 Remove the memory module shield that covers the memory module slots. The memory module shield is included in the Shielding Kit, spare part number 856014-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Remove the memory module (2) by pulling it away from the slot at an angle.

  • Page 68: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 856024-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 69: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 808155-005 Before removing the power connector cable, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 70: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 71 CAUTION: When separating the display panel assembly from the display back cover, do not apply pressure at the middle bottom portion of the display panel. Applying pressure at this section of the panel can lead to damage to the TouchScreen board. Use a case utility tool to separate the display panel assembly (1) from the display back cover.
  • Page 72 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 833962-005. The webcam/ microphone module spare part kit includes 2 microphone rubber isolators and double-sided adhesive but does not include the webcam/microphone module cable. The webcam/microphone module cable is available using spare part number 856010-001.
  • Page 73 Slide the G-sensor board (3) away from the display enclosure, and then remove the G- sensor board. The G-sensor board is available using spare part number 856015-001. If it is necessary to replace the display hinges: Remove the display panel assembly. Remove the six Phillips PM2.4×3.0 broad head screws that secure the display hinges to the display back cover.
  • Page 74 Release the display hinge (1) by rotating it away from the display enclosure. Remove the display hinge (2). The display hinges are available using spare part number 856316-001 and include the hinge covers. If it is necessary to replace the wireless antenna: Remove the display panel assembly.
  • Page 75 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 856025-001. If it is necessary to replace the webcam/microphone module cable: Remove the display panel assembly. Remove the webcam/microphone module. Remove the display hinges.
  • Page 76 Remove the webcam/microphone module cable (2). The webcam/microphone module cable is available using spare part number 856010-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 77: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 78: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 79: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 80 Enter the product name or number. - or - Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 81: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 82: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 83: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 84: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 85: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 86: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 87: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 88 Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft Chapter 9 Specifications...

  • Page 89: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 90 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 91: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 92: Index

    65 subcomponents 27 audio/USB board spare part number 27, 66 display back cover, spare part removal 46 HP PC Hardware Diagnostics (UEFI) numbers 27 spare part number 26, 46 using 71 display panel HP Recovery Manager product description 2...
  • Page 93 75 WLAN module 19 spare part number 26, 47 USB flash drive 76 lights power button, identifying 8 using HP Recovery media 74 AC adapter and battery light 7 power connector cable recovery media caps lock 14 removal 61...
  • Page 94 slots memory card reader 7 vents, identifying 17 security cable 8 video, product description 4 solid-state drive volume buttons, identifying 9 removal 43 spare part number 24, 43 webcam solid-state drive cable identifying 10 removal 45 webcam light, identifying 10 spare part number 24, 43 webcam/microphone module solid-state drive mounting bracket...

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