Operating Environment; Warranty - Lenovo DS4200 Product Manual

Operating environment

The ThinkSystem DS4200 and DS Series enclosures are supported in the following environment:
Air temperature:
Operating:
Controller enclosure: 5 °C to 35 °C (41 °F to 95 °F)
Expansion enclosure: 5 °C to 40 °C (41 °F to 104 °F)
Storage: -40 °C to +60 °C (-40 °F to 140 °F)
Maximum altitude: 3045 m (10000 ft)
Humidity:
Operating: 20% to 80% (non-condensing)
Storage: 5% to 100% (no precipitation)
Electrical:
100 to 127 (nominal) V AC; 50 Hz or 60 Hz; 6.11 A
200 to 240 (nominal) V AC; 50 Hz or 60 Hz; 3.05 A
BTU output: 1979 BTU/hr (580 W)
Noise level: 6.6 bels

Warranty

The ThinkSystem DS4200 and DS Series enclosures have a three-year customer-replaceable unit
(CRU) and onsite (for field-replaceable units [FRUs] only) limited warranty with standard call center support
during normal business hours and 9x5 Next Business Day Parts Delivered. Lenovo offers the service
upgrades through warranty maintenance upgrades and post-warranty maintenance agreements with a
well-defined scope of services, including service hours, response time, term of service, and service
agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific; that is, each country might have its own
service types, service levels, response times, and terms and conditions. Not all covered types of warranty
service upgrades might be available in a particular country or area. For more information about Lenovo
warranty service upgrade offerings that are available in your country, refer to the Lenovo Enterprise
Solutions Configurator (LESC):
http://lesc.lenovo.com
The following table explains warranty service definitions for the ThinkSystem DS4200.
Table 13. Warranty service definitions
Term Description
Onsite If a problem with your product cannot be resolved via telephone, a Service Technician will be
Service dispatched to arrive at your location.
Parts If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo
Delivered will send a replacement CRU to arrive at your location.
Technician If a problem with your product cannot be resolved via telephone, a Service Technician will be
Installed dispatched to arrive at your location.
Parts
Hours of 9x5: 9 hours per day, 5 days per week, during normal business hours, excluding local public
coverage and national holidays
24x7: 24 hours per day, 7 days per week, 365 days per year.
Response 2 hours, 4 hours, or Next Business Day: The time period from when the telephone based
time target troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service Technician
and part at the Customer's location for repair.
Lenovo ThinkSystem DS4200 Storage Array 18