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HP Integrity rx1620 Operation Manual

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Download this manual See also: Maintenance Manual, Installation Manual
hp Integrity rx1620
Operations Guide
Regulatory Model Number: RSVLA-0406
Second Edition
Manufacturing Part Number: AB430-96005
February 2005
U.S.A.
© Copyright 2005 Hewlett-Packard Development Company, L.P..

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Summary of Contents for HP Integrity rx1620

  • Page 1 Integrity rx1620 Operations Guide Regulatory Model Number: RSVLA-0406 Second Edition Manufacturing Part Number: AB430-96005 February 2005 U.S.A. © Copyright 2005 Hewlett-Packard Development Company, L.P..

  • Page 2: Legal Notices

    Adobe and Acrobat are trademarks of Adobe Systems Incorporated. HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. Intel and Itanium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

  • Page 3: Table Of Contents

    HP Encourages Your Comments ........
  • Page 4 Contents Paths ................53 Using the System Configuration Menu .
  • Page 5 HP e-DiagTools Hardware Diagnostics ........
  • Page 6 Contents System Specific Events............. 118 Chassis Control Event Codes .
  • Page 7 Figures Figure 2-1. Front View ............. 13 Figure 2-2.
  • Page 8 Figures...

  • Page 9: About This Document

    About This Document This document describes how to operate your hp Integrity rx1620 Server, Regulatory Model Number: RSVLA-0406. The document printing date and part number indicate the document’s current edition. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date.

  • Page 10: Related Documents

    Related Documents Related Documents The HP Server Documentation CD-ROM has been provided with your server. It contains a complete documentation set for the server, including localized versions of key documents. Included on the CD-ROM are the Site Preparation, Operations, and Maintenance guides, which contain in-depth troubleshooting, installation, and repair information.
  • Page 11 About This Document Where to Get Help Step 2. Collect the following information: • The model number of your server (for example, rx1620). • The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A6837B A6838B, and so on).
  • Page 12 About This Document Where to Get Help Chapter 1...

  • Page 13: Controls, Ports And Indicators

    Controls, Ports and Indicators This chapter describes the controls, ports, and indicators found on the front panel, rear panel, and internal locations of the hp Integrity rx1620 Server. The hp Integrity rx1620 Server is designed to be rack mounted. Control Panel The control panel of the hp Integrity rx1620 Server provides the controls and indicators commonly used for operation.
  • Page 14 Controls, Ports and Indicators Control Panel Table 2-1 Control Panel LEDs and Switches (Continued) Name Function System LED The System LED provides information about the system status. When the system is running code other than Operating System, the LED is flashing green. When operation is normal, the LED is green.

  • Page 15: Additional Controls And Indicators

    Additional Controls and Indicators Additional Controls and Indicators The hp Integrity rx1620 Server can have up to two low-voltage differential (LVD), 3.5 inch form factor hard disk drives installed. These hard disk drives have LEDs that provide status and activity information.

  • Page 16: Optional Removable Media Drive

    Additional Controls and Indicators Optional Removable Media Drive The hp Integrity rx1620 Server is delivered without a removable media drive. Either a DVD or CD-RW/DVD drive may be added. Each of these optional devices has one activity LED. Figure 2-4...

  • Page 17: Rear Panel

    Controls, Ports and Indicators Rear Panel Rear Panel The hp Integrity rx1620 Server rear panel includes communication ports, I/O ports, AC power connector, and the locator LED/button. Figure 2-5 Rear View Optional Management Board AC Power Connectors Receptacle 10/100 Video...

  • Page 18: 10/100/1000 Base-T Ethernet Lan A 1Gb Connector

    Controls, Ports and Indicators Rear Panel Table 2-4 Rear Panel Connectors and Switches (Continued) Connector/Switch Function Serial (optional) 25-pin female serial data bus connector for the optional management processor card 10/100 LAN C 10 Mb/100 Mb LAN C connector for the optional management processor card (optional) 10/100/1000 base-T ethernet LAN A 1Gb Connector The rear panel 10/100/1000 base-T ethernet LAN A 1Gb connector has the following status and activity...

  • Page 19: 10/100/1000 Base-T Ethernet Lan B 1Gb Connector

    Controls, Ports and Indicators Rear Panel 10/100/1000 base-T ethernet LAN B 1Gb Connector The rear panel 10/100/1000 base-T ethernet LAN B 1Gb connector has the following status and activity LEDs. Figure 2-7 10/100/1000 base-T ethernet LAN B 1Gb Connector LEDs Link LED (not used) Table 2-6...

  • Page 20: Optional Management Processor Card Lan C 10/100 Connector Leds

    Controls, Ports and Indicators Rear Panel Optional Management Processor Card LAN C 10/100 Connector LEDs The optional management processor LAN C uses an RJ-45 type connector. This connector has four LEDs that signal status and activity. Figure 2-8 Optional Management Processor Card LAN C 10/100 Connector LEDs Self-test 10BT 100BT...

  • Page 21: External Connectors

    External Connectors This chapter describes the external connectors provided on the hp Integrity rx1620 Server. Connector Pinouts The following ports and connectors are found on the rear panel of the hp Integrity rx1620 Server. • Dual USB 2.0 • Serial •...

  • Page 22: Universal Serial Bus (Usb) Ports

    External Connectors Universal Serial Bus (USB) Ports Universal Serial Bus (USB) Ports Figure 3-2 Dual USB Port Connector Table 3-1 USB Pinouts Pin Number Signal Description +5VDC Ground Serial Port Figure 3-3 Serial Port Connector 1 2 3 4 5 6 7 8 9 Table 3-2 Serial Port Pinouts...

  • Page 23: Scsi Port, Ultra 3, 68-Pin

    External Connectors SCSI Port, Ultra 3, 68-Pin Table 3-2 Serial Port Pinouts (Continued) Pin Number Signal Description Data Term Ready Ground Data Set Ready Request to Send Clear to Send Ring Indicator SCSI Port, Ultra 3, 68-Pin A single, Ultra 3, 68 pin SCSI connector is located at the rear panel of the server. The external connector supports SCSI channel “B.”...
  • Page 24 External Connectors SCSI Port, Ultra 3, 68-Pin Table 3-3 SCSI Port Pinouts (Continued) Pin Number Signal Description Pin Number Signal Description S10 (+DB 4) S44 (-DB 4) S11 (+DB5) S45 (-DB 5) S12 (+DB 6) S46 (-DB 6) S13 (+DB 7) S47 (-DB 7) S14 (+DB P) S48 (-DB P)

  • Page 25: Lan Connectors

    External Connectors LAN Connectors LAN Connectors The hp Integrity rx1620 Server has 3 different LAN connectors. They are: • 10/100/1000 base-T ethernet LAN A Gb connector • 10/100/1000 base-T ethernet LAN A Gb connector • Optional 10/100 MP card 10/100/1000 base-T ethernet LAN A 1Gb Connector The rear panel 10/100/1000 base-T ethernet LAN A 1Gb connector has the following status and activity LEDs.

  • Page 26: 10/100/1000 Base-T Ethernet Lan B 1Gb Connector

    External Connectors LAN Connectors 10/100/1000 base-T ethernet LAN B 1Gb Connector The rear panel 10/100/1000 base-T ethernet LAN B 1Gb connector has the following status and activity LEDs. Figure 3-6 10/100/1000 base-T ethernet LAN B 1Gb Connector LEDs Link LED (not used) Table 3-5 10/100/1000 base-T ethernet LAN B 1Gb Connector LEDs...

  • Page 27: Optional Management Processor Card Lan C 10/100 Connector Leds

    External Connectors LAN Connectors Optional Management Processor Card LAN C 10/100 Connector LEDs The optional management processor LAN C uses an RJ-45 type connector. This connector has four LEDs that signal status and activity. Figure 3-7 Optional Management Processor Card LAN C 10/100 Connector LEDs Self-test 10BT 100BT...
  • Page 28 External Connectors LAN Connectors Chapter 3...

  • Page 29: Utilities

    EFI and Pre-OS System Environment (POSSE) are similar. EFI is an Intel® specification, whereas POSSE is the HP implementation that aids HP support. EFI consolidates boot utilities similar to those found in PA-RISC based systems, such as the Boot Console Handler (BCH), and platform firmware into a single platform firmware.
  • Page 30 Utilities Extensible Firmware Interface (EFI) Boot Manager The EFI boot manager loads EFI applications (including operating system [OS] first stage loader) and EFI drivers from an EFI-defined file system or image loading service. Non-volatile RAM (NVRAM) variables point to the file to be loaded. These variables contain application-specific data that is passed directly to the EFI application.

  • Page 31: Efi Commands

    Utilities Extensible Firmware Interface (EFI) Boot Manager EFI Commands Table 4-1 lists EFI commands for the hp Integrity rx1620 Server. The equivalent BCH commands found in PA-RISC based systems are also listed. Table 4-1 EFI Commands EFI Shell Command BCH Command Parameters...
  • Page 32 Utilities Extensible Firmware Interface (EFI) Boot Manager Table 4-1 EFI Commands (Continued) EFI Shell Command BCH Command Parameters Definition Command Equivalent (PA-RISC) (PA-RISC) date Time [cn:yr:mo:dy:hr:mn[:ss]] Read or set the date time Time [cn:yr:mo:dy:hr:mn[:ss]] Read or set the real time clock INformation info all...

  • Page 33: Efi/Posse Commands

    EFI and Pre-OS System Environment (POSSE) are similar. EFI is an Intel specification, NOTE whereas POSSE is the HP implementation that aids HP support. help Provides information on the EFI shell commands. It also has an additional feature to aid those familiar with the BCH menus to adjust to their equivalent functions in EFI.

  • Page 34: Help Command

    Utilities EFI/POSSE Commands that has taken the place of that BCH functionality, or will inform the user that the functionality no longer exists. As a shortcut, the user may enter help followed by bch and a BCH command name to go straight to that command.

  • Page 35: Baud

    Utilities EFI/POSSE Commands Notes: 1. Cpu status will not change until next boot Examples: * To deconfigure CPU 0 fs0:\> cpuconfig 0 off CPU will be deconfigured on the next boot * To display configuration status of cpus fs0:\> cpuconfig <CPU configuration data displayed>...

  • Page 36: Cpuconfig

    Utilities EFI/POSSE Commands Syntax boottest Displays status of all speedy boot bits boottest on Run all tests (for a normal boot time) boottest off Skip all tests (for a faster boot time) boottest [test] Displays status of specific Speedy Boot bit boottest [test] [on|off] Sets or clears a specific Speedy Boot bit Parameters...

  • Page 37: Default

    Utilities EFI/POSSE Commands Parameters <cpu> specify a processor <on|off> state to set the processor to Operation Issuing cpuconfig with no parameters displays the config/deconfig status of all processors. A user can reconfigure CPUs by specifying a CPU number and a state (on or off). If a valid state is entered and is different from the current state of a CPU, its status changes on the next boot.

  • Page 38: Info

    Utilities EFI/POSSE Commands Syntax errdump [mca | cpe | cmc | init | la | clear] Parameters dumps the Machine Check Abort error log dumps the Corrected Platform Error log dumps the Corrected Machine Check log init dumps the Initialization log dumps the Logic Analyzer log clear erases all of the logs (mca, cpe, cmc, init, la)
  • Page 39 Utilities EFI/POSSE Commands PROCESSOR MODULE INFORMATION # of Family/ Logical Cache Cache Model Processor Slot CPUs Speed Size Size (hex.) State ---- ------- -------- ------ ------ ------- ------------ 1 GHz 1.5 MB None 1F/01 Active 1 GHz 1.5 MB None 1F/01 Active MEMORY INFORMATION...
  • Page 40 Utilities EFI/POSSE Commands BOOT INFORMATION Monarch CPU: Current Preferred Monarch Monarch Possible Warnings ------- --------- ----------------- AutoBoot: OFF - Timeout is disabled Boottest: BOOTTEST Settings Default Variable OS is not speedy boot aware. Selftest Setting --------- -------------- early_cpu Run this test late_cpu Run this test platform...
  • Page 41 Utilities EFI/POSSE Commands EFI Intel Drop Revision: 14.61 EFI Build Revision: 1.10 POSSE Revision: 0.10 ACPI Revision: 7.00 BMC Revision: 2.24 IPMI Revision: 1.00 SMBIOS Revision: 2.3.2a Management Processor Revision: E.02.25 WARNING AND STOP BOOT INFORMATION CHIP REVISION INFORMATION Chip Logical Device Chip...
  • Page 42 Utilities EFI/POSSE Commands Example 4-11 info mem Command Shell> info mem MEMORY INFORMATION ---- DIMM A ----- ---- DIMM B ----- DIMM Current DIMM Current ------ ---------- ------ ---------- 1024MB Active 1024MB Active ---- ---- ---- ---- ---- ---- Active Memory : 2048 MB Installed Memory : 2048 MB Example 4-12...

  • Page 43: Lanaddress

    Utilities EFI/POSSE Commands 0x1000 0x0021 Acpi(HWP0002,200)/Pci(1|1) 0x14E4 0x1645 Acpi(HWP0002,400)/Pci(1|0) 0x103C 0x1290 Acpi(HWP0002,700)/Pci(1|0) 0x103C 0x1048 Acpi(HWP0002,700)/Pci(1|1) 0x1002 0x5159 Acpi(HWP0002,700)/Pci(2|0) Example 4-13 info boot Command Shell> info boot BOOT INFORMATION Monarch CPU: Current Preferred Monarch Monarch Possible Warnings -------- --------- ------------------ AutoBoot: on - Timeout is : 7 SEC Boottest: boottest Settings Default Variable...

  • Page 44: Pdt

    Utilities EFI/POSSE Commands Syntax monarch <cpu> Parameters <cpu> specifies a cpu Operation If specified with no parameters, monarch displays the Monarch processor for the system. Specifying a processor number alters the preferred Monarch processor. None of these changes takes affect until after a reboot.

  • Page 45: Sysmode

    Utilities EFI/POSSE Commands Number of free entries in PDT: Number of single-bit entries in PDT: Number of multi-bit entries in PDT: Address of first multi-bit error: x0000000000000000 Example 4-17 pdt clear Command Shell> pdt clear Are you sure you want to clear the PDT? [y/N] y Shell>...

  • Page 46: Specifying Scsi Parameters

    Step 1. At the EFI shell prompt, type this command to map the parameters for all PCI cards installed in the system: info io A list of all the devices that are installed in the hp Integrity rx1620 Server and managed by EFI drivers is displayed. The output may look like this: Vendor...
  • Page 47 Utilities Specifying SCSI Parameters In the example above, a single SCSI interface is shown in the listing. The information for both channels of the SCSI interface is shown in bold, for highlighting purposes. For each channel of the SCSI board, you need to note certain information. As an example, look at the information for the SCSI interface (the first two bold lines).
  • Page 48 Utilities Specifying SCSI Parameters Ctrl[12] Usb Open Host Controller Ctrl[13] Usb Open Host Controller Ctrl[14] Acpi(HWP0002,0)/Pci(1|2) Ctrl[15] PCI IDE/ATAPI Controller Ctrl[48] DW-28E Ctrl[83] FAT File System [FAT32] 118 MB Ctrl[16] Acpi(HWP0002,0)/Pci(3|0) Ctrl[49] Acpi(HWP0002,0)/Pci(3|0)/Mac(00306E4C4F1A) Ctrl[0B] Acpi(HWP0002,100) Ctrl[17] LSI Logic Ultra320 SCSI Controller Ctrl[18] LSI Logic Ultra320 SCSI Controller Ctrl[19] Acpi(HWP0002,100)/Pci(2|0) Ctrl[4B] Broadcom NetXtreme Gigabit Ethernet (BCM5701)
  • Page 49 Utilities Specifying SCSI Parameters Ctrl[44] VenHw(904EFCF0-F0A8-11D4-B4CA-303031303833) Ctrl[46] VenHw(D65A6B8C-71E5-4DF0-A909-F0D2992B5AA9) In the above example, the SCSI interface information is shown highlighted bold. You can tell the information is for the SCSI interface because the path on the first line—Acpi(HWP0002,100)— is the path from the information displayed by the info io command. The next two lines are for the SCSI interface two channels, one line for each channel (they contain the SCSI interface description [LSI Logic Ultra160 SCSI Controller]).
  • Page 50 Utilities Specifying SCSI Parameters Step 4. Using the information (the driver’s handle [Drv] and the controller’s handle [Ctrl]) from the drvcfg command, start the EFI SCSI Setup Utility for one channel of this SCSI interface. Still at the EFI shell prompt, type this command: drvcfg -s drvr_handle cntrl_handle where •...
  • Page 51 Utilities Specifying SCSI Parameters To move the cursor in the EFI SCSI Setup Utility, you can use these keys: ↑ ↓ ← → • Arrow keys: • Alternate keys: = left = down = up = right = home = end Move the cursor to highlight the channel of the SCSI interface;...
  • Page 52 Utilities Specifying SCSI Parameters • Format • Verify Changing any of these fields can cause unpredictable results. Step 7. You may display (and optionally change) any SCSI parameters listed below for the channel of the SCSI interface, or restore its SCSI parameters to their default values. •...

  • Page 53: Using The Boot Option Maintenance Menu

    NOTE on the system configuration and installed hardware components. Paths All devices in the hp Integrity rx1620 Server are represented by paths in the EFI shell. To identify the correct socket or disk drive, use the following tables. Table 4-3...
  • Page 54 Utilities Using the Boot Option Maintenance Menu Table 4-4 hp Integrity rx1620 Server Drives Drive Path SCSI Disk Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0) SCSI Disk Acpi(HWP0002,100)/Pci(1|1)/Scsi(Pun0,Lun1) Removable Media Boot Acpi(HWP0002,0)/Pci(2|0)/ATA(Primary,Master) Boot from a File Use this option to manually run a specific application or driver.
  • Page 55 Utilities Using the Boot Option Maintenance Menu If you add a new drive to your system, you must manually add its boot options list if you want to make it a bootable device. When adding a boot option that already exists in the Boot Manager list of boot options, you can choose whether to create a new option or modify the existing one.
  • Page 56 Utilities Using the Boot Option Maintenance Menu For example, if you normally boot using a configuration on your LAN but would like to boot from a local hard drive if the LAN is unavailable, move the LAN boot option to the top of the list, followed by the hard drive boot option.
  • Page 57 See your OS documentation to determine how many consoles are supported with your system. Multiple consoles are not supported for HP-UX or Windows (use the Smart Setup CD to switch between COM A and the MP on Windows systems).
  • Page 58 Acpi(HWP0002,700)/Pci(1|1)/Uart(9600 N81)/VenMsg(VtUtf8) * Acpi(HWP0002,700)/Pci(2|0) * indicates a currently selected device. This menu is identical to Console Error Devices. The hp Integrity rx1620 Server does not support different configurations for Output and Error console. For correct operation: • When changes are made to either Output or Error console menus, the identical change must be made in both menus.
  • Page 59 Use this option to define the devices that display error messages from the system console. This menu is identical to Console Output Devices. The hp Integrity rx1620 Server does not support different configurations for Output and Error console. For correct operation:...

  • Page 60: Using The System Configuration Menu

    Utilities Using the Boot Option Maintenance Menu • When changes are made to either Output or Error console menus, the identical change must be made in both menus. • When changing serial devices, changes must be made to Output, Input, and Error menus for proper operation.

  • Page 61: Management Processor

    Utilities Management Processor Step 2. Place a jumper between pins 7 and 8 on J96 located on the system board near the battery. Figure 4-2 Password Reset Jumper Pin 7 Pin 8 Step 3. Plug in the AC power cord and wait for the BMC heartbeat LED on the system board to start blinking green.

  • Page 62: Accessing The Management Processor

    Utilities Management Processor processor. Multiple users can select different options from the MP Main Menu at the same time. However, management processor command mode and console mode are mirrored, The MP allows only one user at a time to have write access to the shared console. Accessing the Management Processor You can connect to the management processor using the following methods: •...

  • Page 63: Management Processor Command Interface

    LI after the MP HELP: prompt.) You can return to the MP Main Menu by typing CTRL+B NOTE At publication, the current version of the Management Processor Revision is E.02.25. Check the HP website for the latest revision. MP Welcome Screen MP Welcome screen commands: MP Login: Admin...

  • Page 64: Management Processor Commands

    Utilities Management Processor Command Interface TOPics : Show all MP Help topics and commands HElp : Display this screen : Quit help Enter one of the commands described above: OV, LI, <command>, TOP, HE, Q Management Processor Commands MP commands are listed in the following table and described in the following paragraphs. Table 4-7 Management Processor Commands and Descriptions Command...

  • Page 65: Reset Bmc Passwords

    Utilities Management Processor Command Interface Table 4-7 Management Processor Commands and Descriptions (Continued) Command Description Power restore Power management module status Reset BMC Reset system through RST signal Set access Enter OS session (UNIX only) Show event logs Security options System processor status SYSREV Current system firmware revisions...

  • Page 66: Certificate Generate

    Example 4-19 HP-UX Applications that care about the terminal type (install, SAM, vi, and so on) running on HP-UX use three methods to determine the terminal type: 1. The application takes the terminal information from the OS. This value is set in the CA command and takes effect for all MP ports.

  • Page 67: Console

    2. In the DC command choose “Reset Security Configuration”. 3. Forgotten passwords can be reset by pressing the MP reset button on the back panel of your HP Server. After the MP reboots, the local console terminal displays a message for five seconds. Responding to this message in time will allow a local user to reset the passwords.

  • Page 68: Display Fruid

    Utilities Management Processor Command Interface Display FRUID DF: Display FRUID information This command displays FRUID information from the BMC for FRU devices. Information provided includes serial number; part number; model designation; name and version number; and manufacturer. Disconnect Remote or LAN Console DI: DIsconnect remote/modem or LAN/WEB console This command disconnects (hang up) the remote/modem or LAN/WEB users from MP.

  • Page 69: Configure Lan Console

    Utilities Management Processor Command Interface Flow control timeout is 0 to 60 minutes. If set to 0, no timeout is applied. This timeout prevents mirrored flow control from blocking other ports when inactive. Configure LAN Console LC: LAN configuration (IP address, and so on) This command displays and allows modification of the LAN configuration.

  • Page 70: Power Control

    Utilities Management Processor Command Interface The MS command displays the state of the modem lines connected to the remote/modem serial port. The display can be updated by pressing . The current state of the status signals DCD, CTS, DSR, RI and the Enter last state of the control signals DTR, RTS set by the firmware are displayed.

  • Page 71: Create Local Session

    The MP regularly checks the activity of the session, closes the connection with the system, and, if the timeout period has elapsed, returns the port to mirroring. The timeout period is set with the IT command. On HP-UX, the SE command works on the local and remote ports.

  • Page 72: Security Options

    Utilities Management Processor Command Interface Table 4-8 defines alert (or severity) levels. Table 4-8 Alert Levels Severity Definition Minor forward progress Major forward progress Informational Warning Critical Fatal Security Options SO: Configure security options and access control (users, passwords, and so on) This command modifies the security parameters of the MP, which include login time-outs and allowed password faults.

  • Page 73: Transfer Of Control

    Utilities Management Processor Command Interface EFI Spec Revision: 1.10 EFI Intel Drop Revision: 14.61 EFI Build Revision: 1.10 POSSE Revision: 0.10 ACPI Revision: 7.00 BMC Revision: 2.24 IPMI Revision: 1.00 SMBIOS Revision: 2.3.2a Management Processor Revision: E.02.25 Transfer Of Control TC: System reset through INIT or TOC (Transfer of Control) signal Under normal operation, shut down the OS before issuing this command.

  • Page 74: Exit From Mp

    Utilities Management Processor Command Interface If the local console client user did not originate the MP command interface session, there is always one default user listed for the local serial port: local user i. If the local console operator types , then the CTRL+B login name that the local operator used is displayed instead.

  • Page 75: Troubleshooting

    For questions on the operation of HP e-DiagTools, refer to the HP e-DiagTools Administrator Guide on the HP Web Site at http://docs.hp.com. • For general information on HP Server products, refer to the HP Web Site and search for “management” at http://docs.hp.com. Troubleshooting Methodology Step 1.

  • Page 76: Possible Problems

    This section contains example HP Server problems and their possible solutions. The system will not power-up. Step 1. Review the installation procedures for the server. Refer to the hp Integrity rx1620 Installation Guide. Step 2. Check all power connection cables.

  • Page 77: The System Will Not Boot

    Troubleshooting Possible Problems The system will not boot. Step 1. Examine the display panel LEDs for warning or fault indications. The system LED will be flashing yellow with a warning indication and flashing red with a fault indication. Step 2. Examine the four diagnostic LEDs for indications of specific warning or fault indications. The diagnostic LEDs present patterns that categorize the source of the warning or fault.

  • Page 78: The System Led Or Diagnostic Leds Are Not On And No Error Messages Appear

    Troubleshooting Possible Problems Step 8. Reseat the main memory DDR DIMMs. Step 9. If date and time or customer settings are being cleared, the system board battery may need to be replaced. The system LED or diagnostic LEDs are not on and no error messages appear. If the server does not work (with no LEDs illuminated) and no error messages appearing, check the following: Step 1.
  • Page 79 Troubleshooting Possible Problems Step 4. First check to make sure power is getting to the server. Plug a known working device into the power outlet. Step 5. Check for proper ventilation for the server. The server should have at least three inches of space around the front and rear for proper airflow when installed in a rack.

  • Page 80: Troubleshooting And Fru Identification

    Troubleshooting Troubleshooting and FRU identification Troubleshooting and FRU identification Once you have determined the current system state, you must troubleshoot the system to determine what the problem symptoms are and what repair actions to take. Use this guide to assist you in repairing the system by matching the problem symptom with the appropriate troubleshooting step.
  • Page 81 Troubleshooting Troubleshooting and FRU identification Table 5-1 Problem Symptoms Repair Actions (Continued) Normal Problem or Problem Functioning Troubleshooting Steps Potential FRUs Symptom Indicators Indicators System will not • Display • Power switch 1. Ensure there is a working • Power supply power on when panel power power supply.
  • Page 82 Troubleshooting Troubleshooting and FRU identification Table 5-1 Problem Symptoms Repair Actions (Continued) Normal Problem or Problem Functioning Troubleshooting Steps Potential FRUs Symptom Indicators Indicators Cannot boot to • Console • Console 1. Use EFI shell commands to • Boot path initial system messages messages and...

  • Page 83: Verifying Hard Disk Drive Operation

    Verifying Hard Disk Drive Operation Each hard disk drive has an activity LED indicator on the front of the drive. NOTE On the hp Integrity rx1620 Server only the Activity LED is used. The Status LED is disconnected. Figure 5-1...

  • Page 84: Identifying And Diagnosing Hardware Problems

    Reinstall the disk drive. d. Restart the HP Server to determine whether the LED now becomes illuminated during the boot. If not, contact your reseller. Step 5. Use the EFI shell command info io to check the SCSI drives.
  • Page 85 Troubleshooting Identifying and Diagnosing Hardware Problems Table 5-2 System LED States (Continued) System LED State Blinking yellow (1/sec.) Attention indication: Alerts of levels 3-5 detected in the optional management processor logs. The LED will turn off once the event log has been read. Blinking red (2/sec.) Fault indication: System alert level 7 detected, LED will blink until the problem is...
  • Page 86 Troubleshooting Identifying and Diagnosing Hardware Problems • Previous Boot • Live Events • Clear SEL/FPL Logs Step 5. For a complete explanation of configuring the management processor and using the MP commands, see Chapter 4, “Utilities.” System Event Logs (SEL) Logs Step 1.
  • Page 87 Troubleshooting Identifying and Diagnosing Hardware Problems <CR> Continue to the next or previous block Dump the entire log First entry Last entry Jump to entry number View mode configuration - Hex View mode configuration - Keyword View mode configuration - Text Alert Level Filter options Alert Level Unfiltered Display this Help menu...
  • Page 88 Troubleshooting Identifying and Diagnosing Hardware Problems <CR> Continue to the next or previous block Dump the entire log for capture and analysis First entry Last entry Jump to entry number View mode configuration (text, keyword, hex) Display this Help menu Ctrl-B Quit and return to the Main Menu Step 4.
  • Page 89 Troubleshooting Identifying and Diagnosing Hardware Problems Keyword: Type-02 1b0800 1771520 Hot Swap Cage: SCSI cable removed Logged by: BMC; Sensor: Cable / Interconnect - SCSI ChExt Cable Data1: Device Removed/Device Absent 0x203E4D0AC6020220 FFFF0008F61B0300 Log Entry 73: 00:00:12 Alert Level 3: Warning Keyword: Type-02 050301 328449 The server's built-in sensors have detected an open chassis door.

  • Page 90: Figure 5-2. Diagnostic Leds

    Troubleshooting Identifying and Diagnosing Hardware Problems • If a management processor card is installed, the boot process will be monitored by the management processor card. The diagnostic LEDs are disabled. Figure 5-2 Diagnostic LEDs LED 2 LED 4 Power System LED 1 LED 3 On/Off LED...
  • Page 91 Green Mismatched View the SEL for additional Yellow memory information. Review the pairs. information on installing memory in “Installing and Configuring” in the hp Integrity rx1620 Maintenance Guide. Flashing Green Green Memory View the SEL for additional Yellow thermal load information.
  • Page 92 Replace the fan that is not Yellow (CPU) is not functioning. functioning properly a. Refer to “Removing and Replacing Components” in the hp Integrity rx1620 Maintenance Guide for detailed instructions on the maintenance action. Table 5-9 Processor Warnings System LED 1...
  • Page 93 LED 3 LED 4 Problem Solution Flashing Green Mismatched Review the information on memory installing memory in pairs. “Installing and Configuring” in the hp Integrity rx1620 Maintenance Guide. Flashing Green Fatal Replace memory. memory error. Flashing Green Green No memory Install memory.
  • Page 94 LED 3 LED 4 Problem Solution Flashing System View the SEL for additional Firmware information. For further Hang assistance, contact your HP Support Engineer. Table 5-16 System Board Faults System LED 1 LED 2 LED 3 LED 4 Problem Solution...
  • Page 95 Troubleshooting Identifying and Diagnosing Hardware Problems a. Refer to “Removing and Replacing Components” in the hp Integrity rx1620 Maintenance Guide for detailed instructions on the maintenance action. Table 5-18 Processor Faults System LED 1 LED 2 LED 3 LED 4...

  • Page 96: Command Line Interface

    Troubleshooting Command Line Interface Table 5-21 Power Supply Errors System LED 1 LED 2 LED 3 LED 4 Problem Solution Flashing VRM or power View the SEL for additional pod fault information. Flashing Green Power Supply View the SEL for additional fault information.

  • Page 97: Troubleshooting Example Using Cli

    Troubleshooting Command Line Interface Troubleshooting Example Using CLI This example uses the cli and the SEL to display error messages indicating that no memory is installed. cli>sl e Sev Generator/Sensor Description Event ID Data, Timestamp ---- - ---------------- ------------ ----------- -------------------------- 00A0 - SFW FW error 00-0F:70:40 3F:--...

  • Page 98: Lan Leds

    Troubleshooting LAN LEDs LAN LEDs The front panel LAN LED indicates the system is communicating over the Gigabit or system management LAN: • Blinking green, the system is communicating over the LAN. • Solid green, LAN link is established, no current LAN activity. Rear Panel LAN LEDs There are three LAN connectors on the rear panel.

  • Page 99: Optional Management Processor Lan C Connector Leds

    Troubleshooting LAN LEDs Optional Management Processor LAN C Connector LEDs The optional 10/100Mb LAN C interface provides four LEDs on the rear panel if the management processor card is installed: Table 5-24 Optional Management Processor Card LAN C LEDs LAN LED Location Color State...

  • Page 100: System Board Diagnostic Leds

    Troubleshooting System Board Diagnostic LEDs System Board Diagnostic LEDs There are three additional LEDs that can help when troubleshooting the system. These LEDs are located on the system board close to the back of the system and can be viewed through the small cooling holes in the system case.

  • Page 101: Running Diagnostic Software Tools

    HP e-DiagTools Hardware Diagnostics Before you run the HP diagnostic software, take note of any LED error messages. To find out more about the error, note any event messages and use the tool appropriate for your system to determine what failed.
  • Page 102 Execute the ls command to list the contents of the directory. fs0:\EFI> ls Directory of: fs0:\EF 11/07/02 04:41p <DIR> 1,024 . 11/07/02 04:41p <DIR> 0 .. 11/07/02 04:41p <DIR> 1,024 HP 11/07/02 04:45p <DIR> 1,024 BOOT 0 File(s) 0 bytes 4 Dir(s) c. Change to the BOOT subdirectory.
  • Page 103 Producing a Support Ticket To produce a complete record of your system’s configuration and test results, you must create a support ticket. This is a simple text file that contains essential information and is designed to assist your local or HP support agent.

  • Page 104: Offline Diagnostics Environment (Ode)

    The Offline Diagnostics Environment is an offline support tools platform that enables users to troubleshoot a system that cannot be tested using online tools. These may be accessed through the HP e-DiagTools hardware diagnostics menus or as separate applications. The offline environment is also useful for some types of testing in which it is not desirable to have to boot the system first.

  • Page 105: Using Offline Diagnostic Tools

    E-DiagTools is used to evaluate the hardware problems of your HP Server. To access E-DiagTools, perform the following: Step 1. Power on your HP Server and insert the IPF Offline Diagnostics and Utilities CD into the DVD-ROM tray. Step 2. Do not permit the server to boot into an Operating System and at the EFI Boot Manager, select EFI Shell.

  • Page 106: Offline Diagnostic Environment (Ode)

    ODE is used to evaluate specific hardware components via a Command Line Interface. To access ODE, perform the following: Step 1. Power on your HP Server and insert the IPF Offline Diagnostics and Utilities CD into the DVD-ROM tray. Step 2. Do not permit the server to boot into an Operating System and at the EFI Boot Manager, select EFI Shell.

  • Page 107: Where To Get Help

    Troubleshooting Where to Get Help Where to Get Help HP customer care will help you solve server problems and, if necessary, initiate appropriate service procedures. Support is available on the web and by phone. For information on contacting the HP IT Resource Center (ITRC) near you, go to http://www.itrc.hp.com.

  • Page 108: Phone Support

    The latest drivers and utilities • Additional documentation Phone Support To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you, at http://www.itrc.hp.com. Local phone numbers are listed in your native language for help. Chapter 5...

  • Page 109: Specifications

    HP Integrity rx1620. NOTE For information on operating conditions (environmental requirements), see the hp Integrity rx1620 Site Preparation Guide included on the HP Server Documentation CD-ROM, or posted under the rx1620 Server at http://docs.hp.com. Hardware Specifications...

  • Page 110: Dimensions And Weights

    Specifications Dimensions and Weights Dimensions and Weights This section provides dimensions and weights of hp Integrity rx1620 Server components. Component Dimensions Table 6-2 Server Component Dimensions Dimension Value Height-Inches (Centimeters) 1.75 (4.5) Width-Inches (Centimeters) 17 (43) Depth-Inches (Centimeters) 21.5 (54.6) Weight-Pounds (Kilograms) Unloaded 26 (9.7)

  • Page 111: Event, Error, And Warning Messages

    Event, Error, and Warning Messages This appendix contains event, error and warning information for the hp Integrity rx1620 Server system: • Extensible Firmware Interface (EFI) error and warning messages • System Event Log (SEL) and Forward Progress Log (FPL) Entries EFI Error and Warning Messages EFI error and warning messages are displayed on the console as part of the boot process.
  • Page 112 Event, Error, and Warning Messages EFI Error and Warning Messages Table A-1 EFI Error and Warning Messages (Continued) Error Error/Warning Message Solution Number Read error on BMC token Communication with the BMC failed. Replace the base unit. BMC token transmit checksum error Communication with the BMC failed.
  • Page 113 All CPUs were slated for compatibility deconfig Processor failure. Verify installation, then replace processor. Contact the HP Support center for assistance. Incompatible CPUs detected Check processor installation and match CPU part numbers. CPUs must be identical.

  • Page 114: Sel And Fpl Log Entries

    EFI Error and Warning Messages (Continued) Error Error/Warning Message Solution Number Error building SMBIOS Contact the HP Support center for assistance. Failure constructing the EFI Memory Data Contact the HP Support center for Table (MDT) assistance. Universal Unique IDentifier (UUID) error Update with sysset command.
  • Page 115 Event, Error, and Warning Messages EFI Error and Warning Messages 00000000 - BMC Chass cntrl 00-12:70:A3 81:03 2003-10-31 22:41:29 00000002 - BMC LPC reset 00-12:70:02 2003-10-31 22:41:30 00000003 - ACPI State S0 (on) FA-22:6F:00 2003-10-31 22:41:31 00000004 - Fan 1 (PSU) 11-0A:07:00 2003-10-31 22:41:31 00000005 - Fan 2 (Mem)
  • Page 116 Event, Error, and Warning Messages EFI Error and Warning Messages 0090 - ACPI State S0 (on) FA-22:6F:00 2003-10-31 22:21:33 00A0 - SFW Boot start 00-1D:0A:00 2003-10-31 22:21:33 00B0 2 CPU1 Boot start 00063 DT 04 0000000000000000 00C0 2 CPU1 Boot start 00063 Time 2003-10-31 22:21:33...

  • Page 117: Accessing The Logs With Mp Commands

    Event, Error, and Warning Messages EFI Error and Warning Messages 1. Record ID. 2. Severity for E0 messages. 3. Generator id or sensor reporting the event. 4. Text description of events. 5. Sensor number-Sensor Type:Event Type:Data1 fields for type 02 msgs (triplet) event id for E0 msgs. 6.

  • Page 118: System Specific Events

    Event, Error, and Warning Messages EFI Error and Warning Messages 0x203E5F914A0200E0 FFFF010944080300 Type-02 080901 526593 28 Feb 2003 16:41:46 0x5680006300E000F0 0000000000000000 BOOT_START 28 Feb 2003 16:41:46 0x203E5F914B020110 FFFF027000120300 Type-02 127002 1208322 28 Feb 2003 16:41:47 System Specific Events OEM SensorType 12, EventType 71 Missing components are determined at the time of a power-on request, cause a failure in the request, and cause the event to be logged.
  • Page 119 Event, Error, and Warning Messages EFI Error and Warning Messages Table A-3 Chassis Control Commands (Continued) Command Description 0x0D Soft Shutdown and Restart 0x0E Soft Shutdown Table A-4 Sensor Numbers Sensor Number Description 0x04 Power Button 0x0E Wake On LAN 0x11-13 Cooling Units 0x40...

  • Page 120: Events Without Sensors

    Event, Error, and Warning Messages EFI Error and Warning Messages 83 03 ipmi/RS req from the CLI thd for CHASSIS_CONTROL_HARD_RESET 00 FA CHASSIS_CONTROL_POWER_DOWN req from the ACPI sensor (S5) 00 D9 CHASSIS_CONTROL_POWER_DOWN req from CPU0 temp sensor 01 0E CHASSIS_CONTROL_POWER_UP req from WakeOnLan sensor Events Without Sensors The BMC logs these events with a “sensor number”...

  • Page 121: System Information

    System Information Features Summary Processor • Two processor sockets • One or two Itanium 2 CPUs: 1.3 GHz or 1.6 GHz, 3.0 MB L2 cache • Front-side bus (FSB): 200MHz, double data rate, 6.4GB/s peak data bandwidth Memory • 8 memory DIMM slots •...

  • Page 122: Power Supply Unit

    System Information Features Summary • One 16550 compatible serial port (DB9 connector); console port if no management processor (MP) card installed, general purpose serial port if MP installed Power supply unit • 100-240V AC inlet (autosensing) • 460W DC output power Motherboard manageability •...

  • Page 123: System Board

    System Information System Board System Board This section provides a block diagram of the system board and descriptions of key components (integrated circuits) on the board. Figure B-1 System Block Diagram Itanium 2 Itanium 2 ASIC Interface ASIC ASIC Interface Interface ASIC Interface...

  • Page 124: Intel Itanium 2 Processor

    The processor bus (Front Side Bus, FSB) in this product runs at 200 MHz. Data on the FSB are transferred at a double data rate, which allows a peak FSB bandwidth of 6.4 GB/sec. I/O and Memory Controller The hp Integrity rx1620 Server supports the following features of the I/O and memory controller chip: • 3.3 GB/s peak IO bandwidth.
  • Page 125 (based on 2GB DIMMs). The DIMMs used must be low-profile (1.2") DIMMs, to fit into the 1U chassis. The DIMMs are standard DDR2100 registered DIMMs. Only DIMMs qualified by HP for the hp Integrity rx1620 Server platform will be supported.

  • Page 126: Figure B-2. Memory Block Diagram

    System Information System Board Figure B-2 Memory Block Diagram DIMMs The memory subsystem will only support DDR SDRAM (Double Data Rate Synchronous Dynamic Random Access Memory) technology utilizing industry-standard PC2100 type DDR SDRAM DIMMs, 1.2" tall. This is expected to be the standard height available at first release and is currently being used by high-volume products.

  • Page 127: I/O Bus Interface

    System Information System Board Table B-1 Memory Array Capacities (Continued) Min. / Single DIMM DDR SDRAM Count, Type and Technology Memory Size Size 4GB / 2048MB DIMM36 x 128Mb x 4 DDR SDRAMs (512Mb, stacked) 16GB DIMM Chip Spare Functionality The memory subsystem design supports chip spare functionality.

  • Page 128: Dual Serial Controller

    Field Programmable Gate Array The field programmable gate array (FPGA) provides ACPI and low pin count (LPC) support for HP Intel Itanium 2 platforms based on HP chipsets. This controller is connected to the PDH bus and provides these features: •...

  • Page 129: Baseboard Management Controller

    System Information System Board Baseboard Management Controller The baseboard management controller supports the industry-standard Intelligent Platform Management Interface (IPMI) specification. This specification describes the management features that have been built into the system board. These features include: diagnostics (both local and remote) console support, configuration management, hardware management, and troubleshooting.

  • Page 130: 1Gb System Lans A And B

    Linux supports all 1.1 USB devices • Windows supports USB keyboard and mouse Data Pathing Information The following table presents information about pathing in the hp Integrity rx1620 Server. Table B-2 Data Pathing - Part 1 PCI Card Physical Location...
  • Page 131 If using “W” cable P/N A6144-63001 it will break this port out to 3 x 9-pin RS-232 connectors labeled “Console”, “UPS”, and “Remote”. If using 25-pin cable only “Console” will be available. Table B-3 Data Pathing - Part 2 HP-UX Linux Windows PCI Slot...
  • Page 132 0/7/1/1 0/4/1/1 E0:02.0 0/7/2/0 0/4/2/0 a. Conflict with HP-UX ioscan vs. ODE Mapper b. 0/4/1/0 port 0 = “UPS port”, 0/4/1/1 port 0 = “Console port”, 0/4/1/1 port 2 = “Remote port” Table B-4 Data Pathing - Part 3 PCI Host...
  • Page 133 System Information System Board Table B-4 Data Pathing - Part 3 PCI Host Rope PCI Bus PCI Bus PCI Slot ACPI HID ACPI UID Controller Number Address Number Number HWP0002 0x400 0x80-0xBF HWP0002 0x200 0x40-0x7F HWP0002 0x700 0xE0-0xFF HWP0002 0x700 0xE0-0xFF HWP0002 0x700...
  • Page 134 System Information System Board Appendix B...

  • Page 135: Index

    Hot Swap Disk Drive Hot-swap disk drive module EFI SCSI Setup Utility, starting HP e-DiagTools info HP IPF Offline Diagnostics and Utilities CD adapter slot number, determining adapter’s path, determining configurable components, EFI capable, displaying control panel LEDs I/O bus interface...
  • Page 136 Index processors system block diagram system board Offline Diagnostics Environment system board components Offline Diagnostics Environment (ODE) system board manageability USB connectors System LED path, determining for adapter with info command trichlorethylene Power Power and System LEDs processor Universal Serial Bus system information Processor bus Processor dependent hardware controller...

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