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Siemens Hicom Office PhoneMail Installation And System Administrator's Manual

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Installation and System Administration Guide
Hicom Office PhoneMail
Version 1.0
April 15, 1998
G281-0507-00

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  • Page 1 Installation and System Administration Guide Hicom Office PhoneMail Version 1.0 April 15, 1998 G281-0507-00...
  • Page 2 Hackers who unlawfully gain access to customer telecommunications systems are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Business Communication Systems, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized use.
  • Page 3 History of Changes History of Changes Revision Number Date Summary 0.00 April 1998 New document. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 4 History of Changes G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 5: Table Of Contents

    6.9 Setting the Human Attendant Parameters ....... . . 6-10 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 6 A Office PhoneMail Design Checklist ........A-1 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 7 E Status Indicator Cadences ..........E-1 F Hicom Office PhoneMail System Administration Menu ..... . . F-1 Abbreviations .

  • Page 8: Hicom Office Phonemail, Version 1, Installation And System Administration Guide

    Contents G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 9: G281-0507-00, April

    Figure 10-1 Inserting a Port Expansion Card........10-4 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 10: Hicom Office Phonemail, Version 1, Installation And System Administration Guide

    Figures G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 11 Status Indicator Cadences ........E-1 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 12 Tables G281-0507-00 April 15, 1998 0-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 13: Important Notices

    Find the switch to power off the cabinet. Read the posted instructions. Ensure that a machine cannot be powered on from another source or controlled from a dif- ferent circuit breaker or disconnecting switch. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 14 Rubber electrostatic mats will not protect you from electrical shock. Do not use them for this purpose. Stand on suitable rubber mats to insulate you from grounds such as metal floor strips and machine frames. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 15: Reporting Accidents

    Do not use tools covered with a soft material that does not insulate you when working with powered circuits. Use only tools and testers suitable for the job, approved by Siemens Communications. Do not use worn or broken tools or testers; inspect them regularly.
  • Page 16 1.2.1.2 FCC Rules, Part 68 Each Siemens switch discussed in this section complies with FCC Rules, Part 68. A label on the outside back of the cabinet identifies the FCC registration number, the ringer equivalence number (REN), and other information. If requested, this information must be given to the tele- phone company.
  • Page 17 Nonlive voice equipment such as music-on-hold devices and recorded announcements for sys- tems must be approved by Siemens and registered in accordance with the rules and regula- tions of Subpart C of the FCC Rules, Part 68; or it must be connected through protective cir- cuitry that is approved by Siemens and registered in accordance with the rules and regulations in Subpart C of the FCC Rules, Part 68.
  • Page 18 Answered by the attendant – Routed to a recorded announcement that can be administered by the customer Each Siemens switch discussed in this section returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions are when: –...
  • Page 19 Important Notices FCC and Industry Canada Compliance Each Siemens switch discussed in this section is capable of providing user access to interstate providers of operator services through the use of equal access codes. Modifications by aggre- gators to alter these capabilities is a violation of the Telephone Operator Consumer Services Improvement Act of 1990 and Part 68 of the FCC Rules.

  • Page 20: Industry Canada Compliance

    This precaution may be particularly important in rural areas. Caution Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 21: Welcome

    Welcome To facilitate more efficient and effective business communications, your company has just pur- chased a powerful new voice communication system — Siemens Hicom Office PhoneMail. Office PhoneMail works with your Hicom communication server (CS) to enhance efficient and effective telephone communications by: Picking up and directing incoming calls.
  • Page 22 Change the feature access code for message waiting indication (MWI). – Reset a single system parameter to its initial default value. – Reset all system parameters to their default values. – Reset the database. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 23 Appendix F, “Hicom Office PhoneMail System Administration Menu” This appendix displays the Office PhoneMail system administration menu, from which you will administer and customize your system. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 24: Related Information

    Throughout this book, the term Hicom refers to any of these communications servers (CSs). If a certain feature pertains to a specific CS only, it will be explicitly stated. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 25: Before You Begin

    Before You Begin Basic Office PhoneMail System Capacities Before You Begin This chapter tells you what you need to know before you install your new Siemens Hicom Office PhoneMail system. It introduces you to: Basic Office PhoneMail system features and capacities.
  • Page 26 PhoneMail to fax that information to a specified phone number – Fax overflow storage providing for temporary mailbox storage of incoming fax docu- ments received while the fax machine is busy G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 27: System Planning

    Office PhoneMail. The completed system planner will make the installa- tion faster and easier, and assures a finished configuration that functions as desired. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 28 Before You Begin System Planning G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 29: Getting Started

    Getting to Know Office PhoneMail This section provides a detailed description of the system and its components. Figure 4-1 on page 4-2 illustrates your new Office PhoneMail unit. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 30: Getting To Know Office Phonemail

    If your Office PhoneMail is configured with two ports, use the digital station connector near- est to the power connector. If your Office PhoneMail is configured with four ports, you will use another cable supplied with the 4-port upgrade card. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 31: Special Note For The System Administrator

    If you purchase an optional language, port, or fax expansion card for the Office PhoneMail, you will insert it into this slot. RS-232 Connector This connector is used only by Siemens trained service technicians servicing Hicom Office PhoneMail. Special Note for the System Administrator In order to properly install and configure your Hicom Office PhoneMail System, you must be...
  • Page 32 Getting Started Special Note for the System Administrator G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 33 For a 4-port system, all extensions must reside on the same digital station card in the Hi- com CS. Name the Voicemail extensions “VM1”, “VM2” and, if applicable, “VM3” and “VM4”. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 34: Selecting A Mounting Location

    Figure 5-1 on page 5-3 illustrates the conditions for mounting your Office PhoneMail. Select a wall location: Within 4 feet (1.22 meters) of your Hicom unit. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 35 ” 12 inch (30.48 cm) ” clearance on 91 cm all four sides 4 Feet 1.22 m Wall AC Power Figure 5-1 Selecting a Mounting Location G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 36 Figure 5-2. 6.35 cm 15.24 cm Mounting Screws 21.6 cm 21.6 cm Mounting Template Figure 5-2 The Mounting Template Tear away and discard the mounting template. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 37: Installing Office Phonemail

    Now that you have mounted your Office PhoneMail system, you need to connect it to your Hi- com. This connection is illustrated in Figure 5-4 on page 5-6. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 38 Once the system is turned on, if you disconnect either of these modular cables, the Hicom Office PhoneMail will restart. For more information on expanding your Office PhoneMail system capacities, refer to Chapter 10, “Expanding Your System.” G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 39: Turning On The System

    If you have the optional 4-port expansion card, repeat this test for extensions 3 and 4. This completes the installation portion of your initial system setup. You are now ready to pro- ceed to Chapter 6, “Setting Up Your System”. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 40 Installing Office PhoneMail Test the Connection G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 41: Accessing The System Administration Menu For The First Time

    Record day and night top-level menus (optional). Change system parameters. Enable or disable extensions. Enable or disable mailboxes. Reset mailbox passwords. Enable or disable automatic message deletion after 21 days. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 42 Office PhoneMail will prompt you to enter the system administration password. Until you change this password, its default setting is 79723646 (SYSADMIN). For information on changing the system administration password, see Chapter 8, “Changing System Settings”. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 43: Setting The Country Code

    Office PhoneMail allows you to provide voice mail coverage for up to 40 extension-holders (i.e., subscribers). A subscriber’s mailbox number will be the same as the corresponding extension number. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 44 If you want to enable a range of contiguous extensions, starting with the extension number you have indicated, press the number of extensions you want to enable (any number up to nine). G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 45 At the system prompt, enter the number of the extension you wish to disable. Office PhoneMail will note whether the extension you have entered is currently en- abled or disabled. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 46 Once you have enabled your own personal mailbox, you will be able to access the system ad- ministration menu from that mailbox — or, indeed, from any enabled mailbox — instead of only from the pre-enabled general delivery mailbox. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 47 It is a good idea to enable a subscriber’s mailbox right after enabling the corresponding extension; for instructions on enabling extensions, see Section 6.3, “Enabling Valid Office PhoneMail Extensions”, on page 6-3. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 48 Caution There is no way to recover erased data! Be certain that you want to disable a mailbox before you direct the system to do so. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 49: Setting The Fax Extension(S)

    Most Group 4 fax machines will also communicate using the Group 3 protocol. How- ever, Office PhoneMail is not recommended or tested for use with any fax machine or fax modem not using the Group 3 standard. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 50 If you have purchased and installed a fax enabling system expansion card, your Office Phone- Mail system supports a variety of special fax features, including fax overflow mailboxes. G281-0507-00 April 15, 1998 6-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 51: Setting The Human Attendant Parameters

    There are three distinct “attendant parameters” in Office PhoneMail. The settings of these pa- rameters determine how Office PhoneMail will route callers who either request human atten- dant assistance, or who “time out” at the Auto Attendant. G281-0507-00, April 15, 1998 6-11 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 52 To set your attendant parameters during system setup: From the top-level system administration menu, elect to change system parameters by pressing To “set the attendant parameters,” press G281-0507-00 April 15, 1998 6-12 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 53 To cancel and re-enter the transfer extension number, press Office PhoneMail will confirm your new setting and return you to the Set Attendant Parameters menu. G281-0507-00, April 15, 1998 6-13 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 54: One-Time Remote System Administration Access

    From the top level system administration menu, select . This option is not prompted. The system will then respond with a prompt verifying that remote access is enabled. G281-0507-00 April 15, 1998 6-14 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 55: Customizing Your System

    Section 6.5, “Enabling Office PhoneMail Mailboxes”, on page 6-6, you can perform system administration functions from your own mailbox — or, indeed, from any enabled sub- scriber mailbox. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 56: Recording Your Company Greetings

    PhoneMail system supporting both English and German, the following would be an appropriate company greeting: “Hello, you have reached the ____ company. Hallo, Sie haben ____ erreicht.” G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 57 Log into your mailbox and access the system administration menu. From the system administration menu, elect to change company greetings by pressing The system will prompt you to record a new company or top-level greeting. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 58: Initializing An Information Mailbox

    Office PhoneMail will prompt you for the password for the mailbox associated with the extension your are calling from. Press Office PhoneMail will now ask for a mailbox-password combination. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 59 This message can be up to three minutes long; however, shorter messages are gen- erally the most effective. When you have finished recording, press To listen to your recording, press G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 60: Setting Ccr Destinations

    Elect to set CCR nodes by pressing At the system prompt, enter the number of the CCR node you wish to set ( , , or G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 61: Setting Up A Fax-On-Demand Mailbox

    (e.g., “If you would like us to fax you a current price list, please press now”). For detailed instructions on setting up CCR destinations, refer to Section 7.4, “Setting CCR Desti- nations”, on page 7-6. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 62 If you are using a fax phone, press Office PhoneMail will note how many fax documents you currently have entered and will ask whether you want to add a new fax document. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 63: Specifying The Fax Header Phone Number

    Office PhoneMail will ask you to enter the fax header phone number. Enter the fax header phone number and then press The system will echo the number you have entered and ask for confirmation. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 64: Setting The Fax Cover Page

    To set the maximum number of fax-on-demand requests: Log into the system administration menu. Elect to change system parameters by pressing To set the maximum number of fax-on-demand requests, press G281-0507-00 April 15, 1998 7-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 65: Enabling Or Disabling Automatic Message Deletion

    Caution Users are not notified when 21-day old messages are deleted. G281-0507-00, April 15, 1998 7-11 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 66 Customizing Your System Enabling or Disabling Automatic Message Deletion G281-0507-00 April 15, 1998 7-12 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 67: Changing System Settings

    Access the system administration menu by pressing Elect to change system parameters by pressing To change the password, press You will be prompted to enter a new password. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 68: Resetting The Administrator Password

    Setting a Number to be Answered by the Auto Attendant To have the Auto Attendant answer calls, program a DID number to be answered by a voice- mail access number. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 69: Changing The Number Of Retry Attempts For Omn

    Office PhoneMail will not prompt you with this menu choice. At the system prompt, enter the maintenance password: 6 2 4 6 8 2 4 6 (MAINTAIN). G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 70: Changing The Retry Interval For Omn

    Office PhoneMail will not prompt you with this menu choice. At the system prompt, enter the maintenance password: 6 2 4 6 8 2 4 6 (MAINTAIN). G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 71: Changing The Feature Access Code For Mwi

    When entering new access codes, it is not necessary to enter the * and # characters. These characters are automatically entered by the system as the leading characters of the access code. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 72: Changing The Call Progress Tone Plan

    The available tone plans, and their corresponding Tone Plan ID Numbers, are shown in Table 8-1. Country Tone Plan ID Canada France Germany Great Britain Singapore Austria Netherlands Table 8-1 Tone Plan Table (Sheet 1 of 2) G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 73: Resetting A System Parameter To Its Default Value

    Office PhoneMail will not prompt you with this menu choice. At the system prompt, enter the maintenance password: 6 2 4 6 8 2 4 6 (MAINTAIN). G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 74: Resetting All System Parameters To Their Default Values

    At the system prompt, enter the number for resetting all parameters: At the system prompt, reset the parameter values by pressing To cancel the reset procedure and retain the current settings, press G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 75: Resetting The Database

    finally prompts you to cancel or proceed with the shutdown. For instructions on shutting down the system for upgrading, refer to Section 10.1, “Shutting Down the System for Upgrading”, on page 10-1. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 76: Changing The Fax Cover Page

    Log into the fax-on-demand mailbox containing the document whose retrieval number you wish to change. From the main mailbox menu, to enter fax documents, press G281-0507-00 April 15, 1998 8-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 77 Return to the main fax-on-demand mailbox menu by pressing 10. Change the fax-on-demand mailbox greeting to inform callers of the changed docu- ment reference number. G281-0507-00, April 15, 1998 8-11 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 78: Deleting A Fax-On-Demand Document

    Office PhoneMail will note that the specified document has been deleted. Return to the main fax-on-demand mailbox menu by pressing Change the fax-on-demand mailbox greeting to remove any reference to the deleted document. G281-0507-00 April 15, 1998 8-12 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 79: Changing The Number Of Retry Attempts For Fax Overflow Printing

    The default interval between retry attempts for fax overflow printing is five minutes. You can specify any number between 5 and 30 minutes. G281-0507-00, April 15, 1998 8-13 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 80 To cancel and re-enter the new retry interval, press To accept the new retry interval, press Office PhoneMail will confirm that the retry interval has been changed. G281-0507-00 April 15, 1998 8-14 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 81: Default System Settings

    21 days. delete the entire ter 21 messag- system. days es after 21 days. Table 9-1 Office PhoneMail Changeable Default Settings (Sheet 1 of 6) G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 82 SYSAD- (797236 Table 9-1 Office PhoneMail Changeable Default Settings (Sheet 2 of 6) G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 83 Table 9-1 Office PhoneMail Changeable Default Settings (Sheet 3 of 6) G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 84 Each greeting can be 3 minutes long, and you can change these greetings at any time. Table 9-1 Office PhoneMail Changeable Default Settings (Sheet 4 of 6) G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 85 Hicom CS. message Office PhoneMail must match the Hi- com configuration. Table 9-1 Office PhoneMail Changeable Default Settings (Sheet 5 of 6) G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 86 Table 9-1 Office PhoneMail Changeable Default Settings (Sheet 6 of 6) G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 87: Permanent Default Values

    Minimum free space in sys- 60 seconds tem required in order to record any new messages Table 9-2 Office PhoneMail Permanent Default Values (Sheet 1 of 2) G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 88 “6032” or “603” or “60” is an existing extension. A subscriber’s mailbox extension is the same as his or her Op- tiset extension. Table 9-2 Office PhoneMail Permanent Default Values (Sheet 2 of 2) G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 89: Expanding Your System

    Office PhoneMail will prompt you for the Installation password. At the system prompt, enter the Installation password: (INSTALL). 4 6 7 8 2 5 5 G281-0507-00, April 15, 1998 10-1 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 90: Using The Led Status Indicator And Software Load/Diagnostic Button

    PhoneMail cadences and an explanation of their meanings, see Appendix E, “Status Indicator Cadences.” Office PhoneMail cadences will also indicate when it is necessary to press the Software Load/ Diagnostic button. G281-0507-00 April 15, 1998 10-2 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 91: Upgrading Office Phonemail From Two To Four Ports

    “waiting to re-initialize” state. A system in this state will remain in this state until the Software Load/Diagnostic button is pushed, which will cause the system to be re-initialized automatically. G281-0507-00, April 15, 1998 10-3 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 92 Power Cord Figure 10-1 Inserting a Port Expansion Card Plug a second modular cable into a second modular digital station connector on the Office PhoneMail unit. G281-0507-00 April 15, 1998 10-4 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 93: Enabling Fax Features

    Fax-on-demand mailboxes, allowing callers to route themselves to up to commonly-re- quested documentation (such as sales brochures or order forms) and to direct Office Pho- neMail to fax that information to a specified phone number G281-0507-00, April 15, 1998 10-5 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 94: Upgrading Office Phonemail From One To Two Languages

    LED indicator will begin to blink in Cadence 4 (defined in Ap- pendix E, “Status Indicator Cadences”). This cadence indicates an out-of-memory condi- tion, and the load will abort. G281-0507-00 April 15, 1998 10-6 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 95 The status indicator will begin to blink on and off in the Cadence 3 pattern described in Appendix E, “Status Indicator Cadences.” This cadence indicates that the system is waiting to begin to load the language. G281-0507-00, April 15, 1998 10-7 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 96: Removing A Language From Office Phonemail

    Note that if a port expansion card is already installed in the expansion card slot, you will need to remove it before you can use the language eraser card. G281-0507-00 April 15, 1998 10-8 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 97 Insert the new desired language card and follow the instructions in Section 10.5 to load a new language. 10. If Office PhoneMail previously had a port expansion card installed in the expansion card slot, reinstall that card now. G281-0507-00, April 15, 1998 10-9 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 98: Software Upgrade - Upissue Cards And Their Implementation

    Software upgrades may be issued at various times. These upgrades are released on cards that look like language cards, but they are labeled “UpIssue”. They will be provided with specific in- structions for loading the upgrade. G281-0507-00 April 15, 1998 10-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 99: A Office Phonemail Design Checklist

    (by default, 11, 17, 12, and 19). For additional information, refer to the Section 5.4, “Connecting Office PhoneMail to the Hi- com Unit”, on page 5-5. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 100 23, 24, 25, or 26 when it detects fax carrier tone. For additional information, refer to Section 6.7, “Setting the Fax Extension(s)”, on page 6-9. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 101 Hicom is in day or night mode. For additional information, refer to the Section 7.2, “Recording Your Company Greetings”, on page 7-2. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 102 Sheets”, on page B-8 and Section B.17, “Guest Data Sheets”, on page B-9). Include the subscriber name, mailbox number, and OMN dialing sequence, and script the personal greeting for each subscriber. G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 103: B Office Phonemail System Planner

    Use the space below to describe the Office PhoneMail mounting location. (Office PhoneMail must be located within 5 feet of the Hicom unit.) Port (Storage) Expansion Install Optional Office PhoneMail Card: Fax Expansion Install Optional Office PhoneMail Card: G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 104: Office Phonemail Extensions And Access Number

    69 (________) 70 (________) 71 (________) 72 (________) 73 (________) 74 (________) Human Attendant’s Parameters Parameter 1 Extension Parameter 2 Extension Parameter 3 Extension Fax Extensions None G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 105: Mailboxes Enabled

    70 (________) 71 (________) 72 (________) 73 (________) 74 (________) B.10 Message Deletion Disable Automatic 21-Day Delete: B.11 System Administrator’s Password Default Value: 79723646 Customized Value: G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 106: Ccr

    Node 8: Route To: B.13 Company Greetings Use the space below to script your Company Greetings; remember to repeat the greeting in all languages supported by your system: G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 107: Top-Level Menu

    Use the space below to script the day-mode top-level menu in your system’s primary language: If applicable, use the space below to script the day-mode top-level menu in your system’s sec- ondary language: G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 108 Use the space below to script the night-mode top-level menu in your system’s primary lan- guage: If applicable, use the space below to script the night-mode top-level menu in your system’s sec- ondary language: G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 109: Information Mailboxes

    Use the templates below to record the outgoing messages currently stored in your system’s in- formation mailboxes. (Photocopy this page as necessary to accommodate all enabled informa- tion mailboxes.) Mailbox Number: ____ Informational Message: Mailbox Number: ____ Informational Message: G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 110: Subscriber Data Sheets

    Personal Greeting: Voice Mail Coverage: OMN Dialing Sequence: Subscriber Data Sheet Subscriber Name: Mailbox Number: Extension: Phone Type: Personal Greeting: Voice Mail Coverage: OMN Dialing Sequence: G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 111: Guest Data Sheets

    Guest Data Sheet Subscriber Name: Mailbox Number: Personal Greeting: OMN Dialing Sequence: Guest Data Sheet Subscriber Name: Mailbox Number: Personal Greeting: OMN Dialing Sequence: G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 112 Office PhoneMail System Planner Guest Data Sheets G281-0507-00 April 15, 1998 B-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 113: C Installation Checklist

    Using Hicom CS administration, assign the Station type “Voicemail” to all extensions con- nected to the Office PhoneMail unit. Flight Path: Hicom 118 CS Admin - 1311 Flight Path: Hicom 150 CS Admin - 1411 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 114 Using Hicom CS administration, add all extensions connected to Office PhoneMail to an available Call Group. Add the extensions in the following order: VM1, VM2, VM3 and VM4 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 115 Voice Mail Access destination list. This allows multiple users to access Office PhoneMail extensions using the button on the subscriber telephones. Flight Path: Hicom 118 CS Admin - 15192 Flight Path: Hicom 150 CS Admin - 16182 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 116 Office PhoneMail unit to “English”. Do not select “US English”. Flight Path: Hicom 118 CS Admin - 1815 Flight Path: Hicom 150 CS Admin - 1426 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 117 Check to be certain that all the items listed in Section 4.1, “Unpacking Office PhoneMail”, on page 4-1 have been included. If anything is missing from the shipping container, contact your Hicom Office PhoneMail supplier. G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 118 Refer to Section 8.7, “Changing the Feature Access Code for MWI”, on page 8-5. Flight Path: Admin. Menu - 6 - 4678255 - # - 5 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 119 Flight Path: Admin. Menu - 3 - (Mailbox Number) - # - 2 Set Automatic Message Delete Refer to Section 7.9, “Enabling or Disabling Automatic Message Deletion”, on page 7-11. Flight Path: Admin. Menu - 5 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 120 Set the Fax Header Telephone Number - Fax Option Systems Only Refer toSection 7.6, “Specifying the Fax Header Phone Number”, on page 7-9. Flight Path: Admin. Menu - 2 - 5 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 121 B-9 to assist guests in setting up their mailboxes. Have them go off-hook from any extension and enter the Office PhoneMail Group Number. When prompted for a password, G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 122 Call in on a trunk set for Primary Auto-Attendant and confirm that Office PhoneMail CCR nodes transfer to the correct destinations. If not, confirm that CCR destinations have been correctly programmed. G281-0507-00 April 15, 1998 C-10 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 123 After sending test messages to each mailbox, confirm that the MWI is operating. If not, con- firm that the mailbox is set up properly and test again. G281-0507-00, April 15, 1998 C-11 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 124 Confirm that the fax cover page, fax header and fax document are com- plete. If not, check the fax-on-demand mailboxes for correct set up. G281-0507-00 April 15, 1998 C-12 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 125: D Country Codes

    PhoneMail Germany Austria Belgium Netherlands France Great Britain United States Canada Singapore Philippines Australia India Italy Spain Portugal Switzerland Finland Table D-1 Office PhoneMail Country Codes G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 126 Country Codes G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 127: E Status Indicator Cadences

    System Waiting to Load UpIssue Cadence 3 System Waiting to Load Expansion Card Cadence 4 Language Loading Error, out of Memory Table E-1 Status Indicator Cadences (Sheet 1 of 2) G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 128 After the last cadence count transition, the entire series repeats. For example, Cadence 4 looks like this: S T A R T S T A R T 3 S E C 3 S E C G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 129: F Hicom Office Phonemail System Administration Menu

    Hicom Office PhoneMail System Administration Menu F Hicom Office PhoneMail System Administration Menu G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 130 Hicom Office PhoneMail System Administration Menu G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 131: Abbreviations

    ISDN integrated services digital network light emitting diode message waiting indication offsite message notification ring no answer VoiceMail G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 132 Abbreviations G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...

  • Page 133: Index

    10-2 fax overflow mailbox(es) digital station connector enabling 6-9 location of 4-2 fax storage capacity disabling limits on 6-10 automatic message deletion 7-11 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1 Installation and System Administration Guide...
  • Page 134 7-5 informational message see also information mailbox see information mailbox 7-5 volume stored 3-2 inserting expansion cards 10-3 10-5 mounting Office PhoneMail 5-4 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 135 7-10 mailbox setting retry attempts creating 7-4 for fax overflow printing 8-13 default setting 8-2 for offsite message notification resetting 8-2 (OMN) 8-3 G281-0507-00, April 15, 1998 Hicom Office PhoneMail, Version 1 Installation and System Administration Guide...
  • Page 136 6-1 upgrading from 1 to 2 languages 10-6 from 2 to 4 ports 10-3 to support fax features 10-5 voice mail fraud preventing 6-6 G281-0507-00 April 15, 1998 Hicom Office PhoneMail, Version 1, Installation and System Administration Guide...
  • Page 137 _____________________________________________________________________________________ Thank you for your comments. Note: Siemens publications are not stocked at the location to which this form is addressed. Direct requests for publications, or requests for assistance in using your Siemens system, to your Siemens Business Commu- nications representative or local Siemens Business Communications branch office.

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