Page 1
HPE Apollo 4510 Gen10 Chassis Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications for hardware components, and software for the HPE Apollo 4500 Systems. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
Page 4
Removing and replacing a midplane assembly................38 Removing and replacing a fan louver..................40 Removing and replacing the drive drawer assembly..............40 Removing and replacing the chassis lift handles................ 45 Troubleshooting..................47 Troubleshooting resources......................47 Diagnostic tools..................48 Product QuickSpecs........................48 UEFI System Utilities........................
Page 5
Hot-plug power supply calculations.................... 73 Documentation feedback..............74 Contents...
Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer). Item Description Drive drawer rail spare parts on page 6 Midplane assembly cover spare parts on page 7 Fan cage louver spare part on page 7 Power supply blank spare part on page 7...
Midplane assembly cover spare parts Customer self repair on page 15: mandatory Description Spare part number Midplane assembly cover 880981-001 Fan cage louver spare part Customer self repair on page 15: mandatory Description Spare part number Fan cage louver 880987-001 Power supply blank spare part Customer self repair on page 15: mandatory Description...
System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http:// www.hpe.com/info/partssurfer). All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated maximum power consumption.
Cable retention bracket spare part Customer self repair on page 15: mandatory Description Spare part number Cable retention bracket 880989-001 Midplane assembly spare parts Customer self repair on page 15: optional Description Spare part number Midplane assembly (1x60) 880990-001 Management module spare part Customer self repair on page 15: optional Description Spare part number...
Cable kit spare parts Customer self repair on page 15: mandatory Description Spare part number Midplane - fan cable kit 879509-001 Front I/O/USB cable kit 879510-001 HPE Apollo 4510 E208i-p/P408i-p Mini SAS cable 879037-001 HPE Smart Array cable kit (P408i-a/E208i-a) 879038-001 Chassis options Hewlett Packard Enterprise continually improves and changes product parts.
Page 11
Description Spare part number HPE 480 GB SATA MU LFF LPC DS SSD 879015-001 HPE 960 GB SATA RI LFF LPC DS SSD 878851-001 HPE 960 GB SATA MU LFF LPC DS SSD 879018-001 HPE 1 TB SATA 7.2K LFF LP DS HDD 862130-001 HPE 1.6 TB SATA RI LFF LPC SSD 841481-001...
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
Page 16
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
Page 17
un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone.
Page 18
Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
Page 19
Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR).
Page 20
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito.
Removal and replacement procedures This chapter provides detailed instructions on how to remove and replace component spare parts. Required tools The following tools might be required to perform some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • HPE Insight Diagnostics software Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures:...
This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown. • Use a virtual power button selection through iLO. This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.
Remove the chassis from the rack WARNING: The chassis is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Remove all installed components from the chassis before installing or moving the chassis. •...
8. Remove the chassis from the rack. 9. Place the chassis on a flat, sturdy surface to support the chassis. Remove the server from the chassis CAUTION: Before removing the server, verify that the server backup LED is not flashing. Procedure 1.
NOTE: To avoid damage to the device, do not use the removal handle to carry it. 3. Place the server on a flat, level work surface. Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a network interface connection.
Removing and replacing the bezel ear Procedure 1. Power down the server on page 24. 2. Remove the bezel ear. To replace the component, reverse the removal procedure. Removing and replacing the management module CAUTION: To avoid loss of data, back up all data and power down the node before removing the management module.
To replace the component, reverse the removal procedure. Removing and replacing the I/O module Procedure 1. Power down the server on page 24. 2. Disconnect any cables connected to the I/O module. 3. Remove the I/O module. To replace the component, reverse the removal procedure. Removing and replacing the I/O module...
Removing and replacing an expansion board Procedure 1. Remove the I/O module (Removing and replacing the I/O module on page 31). 2. Disconnect the cables connected to the expansion board option. 3. Remove the support bracket from the I/O module. 4.
To replace the component, reverse the removal procedure. Removing and replacing a power supply Prerequisites Before removing the component, be sure to do the following: • Verify the status of the power supply to be replaced by reviewing the Power supply LEDs on page •...
Removing and replacing the power supply blank CAUTION: For proper cooling, be sure that a component or a component blank is always installed in each bay in the rear of the chassis. When replacing a component or blank, leave the bay empty for no more that 60 seconds.
Page 35
NOTE: To avoid damage to the device, do not use the removal handle to carry it. CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank. WARNING: To reduce the risk of injury from electric shock, do not install more than one drive carrier at a time.
Removing and replacing the drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are populated with a component or a blank. Procedure 1. Extend the drive drawer from the chassis on page 25. 2.
To replace the component, reverse the removal procedure. Removing and replacing the HPE Smart Storage Battery Procedure 1. Power down the server on page 24. 2. Remove the management module (Removing and replacing the management module on page 30). 3. Disconnect the HPE Smart Storage Battery cable. 4.
To replace the component, reverse the removal procedure. Removing and replacing a midplane assembly IMPORTANT: All components must be removed to service the midplane assembly. Procedure 1. Power down the server on page 24. 2. Disconnect the power and data cables from the rear of the chassis. 3.
Page 39
CAUTION: For proper cooling, do not operate the chassis with the midplane assembly cover removed as it might cause improper cooling and system shutdown. 7. Disconnect the four data cables and two fan cables from the midplane. 8. Remove the midplane assembly from the chassis: a.
Removing and replacing a fan louver Procedure 1. Power down the server on page 24. 2. Remove the midplane assembly cover (Removing and replacing a midplane assembly on page 38). 3. Remove the fan louver. To replace the component, reverse the removal procedure. Removing and replacing the drive drawer assembly Procedure Extend the drive drawer from the chassis on page 25.
Page 41
Remove the cable retention bracket. Disconnect the drive cables. Removal and replacement procedures...
Page 42
Remove the cable retention clip. Remove the drive drawer from the rails. Removal and replacement procedures...
Page 43
Extend the rails, and then remove the outer rail screws. Remove the outer rail latch, and then remove the rails. Removal and replacement procedures...
Page 44
10. Remove the drive drawer bottom rail. 11. Remove the drive drawer backplane bracket. Removal and replacement procedures...
12. Remove the rails from the drive drawer backplane. 13. Remove the cable track. To replace the component, reverse the removal procedure. Removing and replacing the chassis lift handles Procedure 1. Power down the server on page 24. 2. Remove the chassis lift handles from the chassis. Do not remove the chassis handles until the weight of the chassis is resting on the rails.
Page 46
To replace the component, reverse the removal procedure. Removal and replacement procedures...
Troubleshooting Troubleshooting resources Troubleshooting resources are available for HPE Gen10 server products in the following documents: • Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.
Diagnostic tools Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs). UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: •...
Procedure 1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Boot Mode. 2. Select a setting. • UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system. • Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility mode.
Launching the Embedded UEFI Shell Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is a pre-boot command-line environment for scripting and running UEFI applications, including UEFI boot loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS.
• Press F10 from the POST screen. • From the iLO web browser user interface using Always On. Always On allows you to access Intelligent Provisioning without rebooting your server. HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.
Page 52
Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in the offline environment, such as setting the boot controller and boot volume. • Accessing HPE SSA in the online environment This method requires an administrator to download the HPE SSA executables and install them. You can run HPE SSA online after launching the host operating system.
Drive Drawer LEDs Item Specification Backplane health LED Drive health LED UID LED Server front panel components Item Description Drive bay 1 Drive bay 2 Server ejector button Table Continued Drive Drawer LEDs...
Item Description iLO Service port Server release lever SUV cable connector Serial label pull tab Server front panel LEDs and buttons Server front panel LEDs and buttons...
Page 56
Item Description Status Power On/Standby Solid green = System on button and system Flashing green (1 Hz/cycle per sec) = Performing power on power LED sequence Solid amber = System in standby Off = No power present UID LED/button Solid blue = Activated Flashing blue: •...
Rear panel components Item Description System fans Management module Power supply bays I/O module Power supply LEDs The power supply LED is on each power supply. LED Status Description System is off or power supply has failed. Solid Green Normal Rear panel components...
I/O module components Item Description PCIe slot 1 PCIe slot 2 PCIe slot 3 FlexLOM slot I/O module release levers (2) I/O module thumbscrews (2) NIC port 2 NIC port 1 To use this slot, both of the processors must be installed in the server. I/O module LEDs Item Description...
HPE Smart Array E208i-p SR Gen10 Controller port identification Item Description Internal x4 Mini SAS port 1 Internal x4 Mini SAS port 2 HPE Smart Array P408i-p SR Gen10 Controller port identification Item Description Internal x4 Mini SAS port 1 Internal x4 Mini SAS port 2 HPE Smart Storage Battery connector HPE Smart Array E208i-p SR Gen10 Controller port identification...
LFF drive bay numbering The arrow indicates the front of the chassis. Item Description Drive drawer 1 Drive drawer 2 LFF drive LED definitions Item Definition Fault/UID (amber/blue) Online/Activity (green) Online/Activity Fault/UID LED Definition LED (green) (amber/blue) On, off, or flashing Alternating One or more of the following conditions exist: amber and blue •...
Page 63
Online/Activity Fault/UID LED Definition LED (green) (amber/blue) 1 flash per second Flashing amber Do not remove the drive. Removing the drive might terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive.
I/O module option cabling HPE Smart Array E208i-p SR Gen10 Controller cabling The HPE Apollo 4510 Gen10 Chassis supports single and dual installation for the HPE Smart Array E208i-p SR Gen10 Controller. Hewlett Packard Enterprise recommends installing a single controller board in slot 2. Installing a controller board in slot 1 requires that the second processor is installed in the server.
Figure 2: I/O module data and power cabling with dual P208i-p boards HPE Smart Array P408i-p SR Gen10 Controller cabling The HPE Apollo 4510 Gen10 Chassis supports single and dual installation for the HPE Smart Array P408i-p SR Gen10 Controller.
Page 66
Figure 4: I/O module battery cabling with a single P408i-p board • Dual-board option Figure 5: I/O module data and power cabling with dual P408i-p boards Cabling...
Specifications Environmental specifications Specification Value Temperature range Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m (10,000 ft) is applicable.
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 100 VAC to 127 VAC 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC Rated input current 9.4 A at 100 VAC...
Page 70
Specification Value Rated input current 24 A at -40 VDC input 19 A at -48 VDC input, nominal input 12.4 A at -72 VDC input Rated input power (W) 874 W at -40 VDC input 865 W at -48 VDC input, nominal input 854 W at -72 VDC input Rated input power (BTUs per hour) 2,983 at -40 VDC input...
CAUTION: This equipment is designed to permit the connection of the earthed conductor of the DC supply circuit to the earthing conductor at the equipment. If this connection is made, all of the following must be met: • This equipment must be connected directly to the DC supply system earthing electrode conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply system earthing electrode conductor is connected.
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 277 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 4.4 A at 200 VAC 3.8 A at 230 VAC 3.1 A at 277 VAC Maximum rated input power 869 W at 200 VAC...
Page 73
Specification Value Rated steady-state power 1,600 W at 200 VAC to 240 VAC input 1,600 W at 240 VDC input Maximum peak power 2,200 W for 1 ms (turbo mode) at 200 VAC to 240 VAC input Hot-plug power supply calculations For hot-plug power supply specifications and calculators to determine electrical and heat loading for the server, see the Hewlett Packard Enterprise Power Advisor website (http://www.hpe.com/info/ poweradvisor/online).
Page 74
Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document.