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Motorola MOTO E Troubleshooting Manual
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Motorola MOTO E Troubleshooting Manual

4th gen
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Download this manual See also: Service & Repair Manual, User Manual

TROUBLESHOOTING GUIDE

Reset the Moto E (4th Gen)
How do I reset my Moto E (4th Gen)
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not
respond to the power button, you can perform a force restart on the device by removing the battery
and re-inseringt it again.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on
the device. Keep in mind, when using this feature everything is deleted.
To reset the device:
1. Touch
2. Touch Settings
3. Scroll down and touch Backup & reset
Note: Please unselect the Automatic restore option.
4. Touch Factory Data Reset
5. Touch Reset Phone
Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure
applications are not automatically downloaded. (Note: You will be able to enter your Gmail
account later and reinstall your applications).
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an
external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and
password. If you don't know the Gmail address and password, visit
> "Need
www.gmail.com
help?".
Once you have reset your password you will need to wait for approximately 24 hours before

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Summary of Contents for Motorola MOTO E

  • Page 1: Troubleshooting Guide

    TROUBLESHOOTING GUIDE Reset the Moto E (4th Gen) How do I reset my Moto E (4th Gen) In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart on the device by removing the battery and re-inseringt it again.
  • Page 2 6. After 5 seconds, the phone will reboot and reset. Smart Lock - Moto E (4th Gen) How do I use the smart lock features on my Moto E (4th Gen) Smart locks allows you to keep your device unlocked when it's clear that you have your device with you - for example when it's connected to your Moto 360, when your home, or when it recognizes your face.
  • Page 3 1. Touch 2. Touch Settings 3. Touch Security 4. Touch Smart Lock 5. Touch Trusted places 6. Touch Home to set a trusted place in Google Maps, or touch Add trusted place to add another trusted place. 7. Select the desired location Trusted face You can have your device unlock when it recognizes your face.
  • Page 4 5. Touch On-body detection 6. Enable On-body detection Setup and use Portable Hotspot - Moto E (4th Gen) How do I setup and use Portable Hotspot? You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.

  • Page 5: Troubleshooting Tips

    1 minute and then turn on and enable your hotspot to your phone. Import / Export Contacts from SD Card (Moto E 4th Gen) How do I import contacts from (or export contacts to) my SD Card? To import contacts from an SD card: 1.
  • Page 6 Whether its images, music, videos or applications we know that the most important stuff on people's phones is stored in the user memory. The Moto E (4th Gen.) allows you to expand your memory by using a micro SD card.
  • Page 7 Insert the micro SD card, slide the SD card into the slot on top of the SIM. Insert the battery face up. Snap the cover on.
  • Page 8 When you insert an SD card for the first time, you can choose to either use the card as Portable Storage or Internal Storage. Portable Storage Internal Storage Select this mode if you want to completely Select this mode if you frequently swap your extend your device storage with the card, and SD card between devices, use your SD card need the card to store large applications,...
  • Page 9 The card will be formatted when Portable The card will NOT be reformatted when storage is selected. Portable storage is selected. Performance warning We recommend use of a high speed card , such as a UHS-1 type. Class 4 and Class 2 micro SD cards are not recommended for adopted internal storage usage.
  • Page 10  Through the Motorola camera application settings, you can select the default storage for pictures and movies captured through the Motorola camera app. Third party camera might not offer this option.  Some third party applications will enable you to store their content on the ‘portable’ SD card, as in lollipop;...
  • Page 11 Using your card as ‘Internal Storage’  Insert the card in the device  You should see a “Set Up SD card” Notification  Tap on ‘setup SD card’ in the insertion notification (or go to settings->storage->select card-> menu->format as internal) ...
  • Page 12 If you have adopted your SD card VPN (Virtual Private Network) Moto E (4th Gen) How do I use VPN on my phone? Virtual private networks (VPNs) are a technology for connecting to the resources inside a secured local network from another network.
  • Page 13 3. Touch More 4. Touch VPN 5. Touch + in the upper right. 6. Touch the type of VPN you want to add. 7. Enter the Name you would like for the VPN. (EX. School, work, etc) 8. Select the Type of VPN you are trying to Add. PPTP VPN - Point-to-Point Tunneling Protocol L2TP VPN - Layer 2 Tunneling Protocol L2TP/IPSec PSK VPN - Pre-shared key based L2TP/IPSec VPN...
  • Page 14  L2TP connections may need to turn off encryption to set-up VPN. Battery - Moto E (4th Gen) How do I know what is using my battery? Your phone has a built in tool to help you understand what is consuming your power and draining battery life.
  • Page 15 6. Charging - Green indicates the phone was charging. Can I cast my screen using my Moto E (4th Gen)? Can I cast my screen using my Moto E (4th Gen)? If you have a Smart TV, connect directly to your TV.
  • Page 16 On the app screen that is casting, touch > Disconnect If you have a Cast icon in quick settings, touch it, then touch X Can I replace the battery in my Moto E (4th Gen) Can I replace the battery in my Moto E (4th Gen)?
  • Page 17 To re-insert the battery, reverse the process starting by putting in the top of the battery, first. Clear Cache Partition - Moto E (4th Gen) How do I clear Cache Partition on my Moto E (4th Gen.)? When you perform a clear cache it will remove any temporary files that may be causing a problem, but will not delete your files or settings.
  • Page 18 How do I change the resolution when taking a photo or video on the Moto E (4th Gen)? How do I change the resolution when taking a photo or video on the Moto E (4th Gen)? There are settings options to change photo and video capture resolution.
  • Page 19 Your phone comes with some apps pre installed, and you can download and install more. To open an app, from the home screen, touch Apps and touch an application from the list. Switch between recent apps from anywhere If you’re surfing the Web and want to quickly bring up your music player to switch songs, touch Overview (Recent) This displays a list of the most recent apps you've been using so that you can switch to another.
  • Page 20 You can also restore defaults (an easy way to reset an app), or uninstall an app -- all without going through menus. The key is to use the app tray. 1. Touch 2. Touch and hold the app icon, then drag the icon to: App info - To find out more about the app's data usage, to clear its data cache, force stop, or disable the app at the top of the screen.