Huawei Mate 7 Faq page 4

Huawei Mate7 Smartphone
FAQs Contents
Contents
About This Document ............................................................................................................... ii
1 Hardware and installation ...................................................................................................... 1
1.1 What can I do if my phone runs out of power quickly? ................................................................................................ 1
1.2 How do I tell that my phone is fully charged? .............................................................................................................. 2
1.3 What can I do if my phone can't properly display the battery level? ............................................................................ 2
1.4 What can I do if my phone fails to be charged? ............................................................................................................ 2
2 Screen and display ................................................................................................................... 3
2.1 What can I do if I forget the screen unlock password or pattern? ................................................................................. 3
2.2 What can I do if the touchscreen doesn't work? ............................................................................................................ 3
2.3 Why does the screen automatically turn off? ................................................................................................................ 4
2.4 Why does my wallpaper automatically scroll when I switch between different home screens? ................................... 4
2.5 What can I do if the switch shortcuts are hidden? ........................................................................................................ 5
2.6 How do I change the system font style and size? ......................................................................................................... 6
2.7 What can I do if my phone's tilt sensor fails to work properly? .................................................................................... 6
3 System settings and update .................................................................................................... 7
3.1 What can I do if my phone can't properly power on? ................................................................................................... 7
3.2 What can I do if my phone breaks down? ..................................................................................................................... 7
3.3 What can I do if my phone automatically powers off or restarts?................................................................................. 8
3.4 What can I do if my phone can't receive signals? ......................................................................................................... 8
3.5 What can I do if my phone generates excessive heat? .................................................................................................. 9
3.6 How do I update my phone? ......................................................................................................................................... 9
3.7 What can I do if my phone update fails? .................................................................................................................... 10
3.8 What can I do if my phone runs slowly? .................................................................................................................... 11
3.9 What data will be erased if I restore my phone to its factory settings? ....................................................................... 13
3.10 How do I exit safe mode? ......................................................................................................................................... 13
4 Network and data transmission ........................................................................................... 14
4.1 How do I turn on and off a 4G network? .................................................................................................................... 14
4.2 What can I do if my phone can't find a 4G network after I turned it on? .................................................................... 14
4.3 Where can I view the 4G traffic? ................................................................................................................................ 14
4.4 What can I do if I can't access the Internet after my data service is turned on? .......................................................... 15
4.5 What can I do if my mobile data connection constantly disconnects? ........................................................................ 15
Issue 01 (2014-09-04) Huawei Proprietary and Confidential iii
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