Troubleshooting - Motorola MBP163CONNECT User Manual

8. Troubleshooting

Problem
Category Description / Error
Account I am unable to login
even after
registration.
Account I receive an error
message saying:
"E-mail ID is not
registered".
Account What do I do if I
forget my
password?
Account I am unable to
receive a new
password although I
have used the
"Forgot Password"
option.
Setting Up While I am adding a
new Device to my
account, I am not
able to find any
Device to add.
24
Problem Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Sign in to
create an account.
Click on the "Forgot Password"
link on https://
app.hubbleconnected.com/
#lostpassword OR on your
Android™ or iOS application. An
e-mail will be sent to your
registered e-mail address.
1. The e-mail might have been
sent to your Junk Mail
Folder. Please check your
Junk Mail Folder.
2. There might be a delay in
getting your e-mail. Please
wait a few minutes and
refresh your email account.
If you are trying to add a Device
which has previously been added
into your account or another
account, you will first have to
reset the Device. Refer to
Section 5.5.
Troubleshooting