HP Envy x2 Maintenance And Service Manual
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HP Envy x2 Maintenance And Service Manual

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Download this manual See also: Technical White Paper, User Manual
HP ENVY x2 Detachable (model numbers
12-e001 through 12-e099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Envy x2

  • Page 1 HP ENVY x2 Detachable (model numbers 12-e001 through 12-e099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Pentium, and Core are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation in the U.S. and other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Right side ................................3 Left side ................................. 4 Display ..................................5 Keyboard area ................................ 6 Connecting the keyboard ........................6 Removing the keyboard ........................7 TouchPad ............................. 8 Lights ..............................
  • Page 6 Restore and recovery ............................60 8 Using HP PC Hardware Diagnostics UEFI ......................61 Downloading HP PC Hardware Diagnostics UEFI to a USB device ............... 61 Downloading the latest HP PC Hardware Diagnostics UEFI version ..........62 9 Specifications .............................. 63 Input power ................................
  • Page 7 10 Power cord set requirements ........................65 Requirements for all countries ..........................65 Requirements for specific countries and regions ....................66 11 Recycling ..............................68 Index ................................69...
  • Page 8 viii...

  • Page 9: Product Description

    Audio and video Support for the following integrated cameras: Front: HP Wide Vision camera: high definition (2592×1944) 5 MP, fixed (no tilt), wide dynamic range (WDR) Rear: HP Wide Vision camera: high definition (4160×3120) 13 MP, fixed (no tilt), WDR...
  • Page 10 Category Description Taps enabled by default Power 45-W Smart AC USB Type-C adapter (duckhead style) with localized cable plug support requirements 1 meter power cord 3-cell, 49-Whr polymer battery Security Qualcomm Mobile Security Solutions Operating system Preinstalled Windows 10 S Serviceability End user replaceable parts: AC adapter...

  • Page 11: External Component Identification

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Left Side

    Left side Component Description MicroSD memory card reader Reads optional memory cards that store, manage, share, or access information. For installation instructions, see Using the microSD memory card reader on page Card tray access hole Insert the removal tool or a small straightened paper clip into the hole and press in to release the tray.

  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region, To access the user guides, select Start, select HP Help and Support, and then select HP Documentation. Display...

  • Page 14: Keyboard Area

    Keyboard area Connecting the keyboard Rotate the softcover top portion (1) downward from the hinge until it creates a stand at the angle you want. Flip the softcover keyboard (2) downward. To connect the keyboard, lower the computer into the softcover (3) until the connectors click into place. Chapter 2 External component identification...

  • Page 15: Removing The Keyboard

    Removing the keyboard To remove the computer from the keyboard, pull the keyboard (1) away from the back of the stand. Separate the tablet (2) and keyboard (2). Keyboard area...

  • Page 16: Touchpad

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 17: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area...

  • Page 18: Special Keys

    Special keys Component Description Executes specific functions when pressed in combination with another key. Windows® key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. NOTE: On select products, the action key turns the keyboard backlight feature off or on.

  • Page 19: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 20: Top

    Component Description Internal microphones Record sound. Power button When the computer is off, press the button to turn on ● the computer. When the computer is on, press the button briefly to ● initiate Sleep. When the computer is in the Sleep state, press the ●...

  • Page 21: Bottom

    Bottom Component Description Alignment post connectors (2) Connect to the alignment posts on the keyboard. Keyboard connector Connects the computer to the keyboard. Bottom...

  • Page 22: Rear

    Rear Component Description Rear internal microphone Records sound. Rear camera Allows you to video chat, record video, and record still images. Chapter 2 External component identification...

  • Page 23: Pen

    You can use the active pen provided with the computer to navigate the computer screen. Turn on the pen by tapping the tip to any part of the screen. Component Description Button Press to erase. Button Press to select an item or perform a right-click function. NOTE: Depending on the application, these button functions might vary.
  • Page 24 When not using the pen, store it in the pen holder on the keyboard. Make sure to face the buttons toward the computer when storing the pen so as to avoid unintentional activation and battery drain. Chapter 2 External component identification...

  • Page 25: Labels

    Your service label will contain the information shown below. Component IMEI number Model number Product ID HP product name (select products only) Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 26: Inserting A Nano Sim Card

    Inserting a nano SIM card CAUTION: To prevent damage to the connectors, use minimal force when inserting a nano SIM card. CAUTION: To prevent damage to a SIM card or a computer, do not change the size of a SIM card by cutting or sanding the card.

  • Page 27: Using The Microsd Memory Card Reader

    Using the microSD memory card reader Optional microSD memory cards provide secure data storage and convenient data sharing. These cards are often used with digital cameras and smartphones as well as with other computers. Inserting a microSD memory card CAUTION: To prevent damage to a microSD memory card or the computer, do not use force to remove or replace the tray.

  • Page 28: Removing A Microsd Memory Card

    Removing a microSD memory card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the microSD memory card. Save your information and close all programs associated with the microSD memory card. Select the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.

  • Page 29: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Item Component Spare part number Display panel (12.3-in, WUXGA, WLED, BrightView (1920×1280), uslim-bent (1.96-mm), L10651-001 UWVA, PSR, 3:2 ultra wide aspect ratio, flush-glass panel, TouchScreen display assembly) Touchscreen board L05114-001 Battery (3-cell, 49-WHr, 4.4-AHr, Li-ion) 924961-855 USB Type-C board L05115-001 Touchscreen board cable L05095-001 USB Type-C cable...
  • Page 31 Item Component Spare part number POGO pin cable L05101-001 Audio board (includes cable) L05096-001 (10) Volume button board (includes cable) L05099-001 (11) Power button board (includes cable) L05098-001 (12) System board Equipped with a Qualcomm® Snapdragon™ 835 Mobile PC processor (up to 2.6-GHz) eight- L10649-601 core processor (1866-MHz FSB, 2.0-MB L2 cache), a Quallcomm Adreno™...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Touchscreen board L05114-001 Display panel (12.3-in, WUXGA, WLED, BrightView (1920×1280), uslim-bent (1.96-mm), L10651-001 UWVA, PSR, 3:2 ultra wide aspect ratio, flush-glass panel, TouchScreen display assembly) Chapter 3 Illustrated parts catalog...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 65-W, USB Type-C, 3-pin, non-PFC, AC adapter 860210-850 Antenna L05093-001 Tablet assembly (for use outside the United States only) Equipped with a Qualcomm Snapdragon 835 Mobile PC processor (up to 2.6-GHz) eight-core processor L14124-001 (1866-MHz FSB, 2.0-MB L2 cache), a Quallcomm Adreno 540 graphics subsystem, 8-GB system memory, and a non-Windows operating system for use with the 256-GB solid-state hard drive in Australia...

  • Page 34: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 36: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 37: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 38: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 28 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 40: Display Panel Assembly

    Display panel assembly Description Spare part number 12.3-in, WUXGA, WLED, BrightView (1920×1280), uslim-bent (1.96-mm), UWVA, PSR, 3:2 ultra wide aspect L10651-001 ratio, flush-glass panel, TouchScreen display assembly Back cover L05094-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 41 Use a heating gun to heat the top (1) and left (2) and right edges of the tablet to release the adhesive securing the display panel assembly to the back cover. Use a case utility tool (3) or similar thin, plastic tool, and the suction cups to separate the display panel assembly (4) from the back cover.
  • Page 42 Remove the display panel assembly (6). Reverse this procedure to replace the panel. Chapter 5 Removal and replacement procedures...

  • Page 43: Touchscreen Board

    Touchscreen board Description Spare part number Touchscreen board L05114-001 NOTE: The Touchscreen board spare part kit does not include the Touchscreen board cable. The Touchscreen board cable is available using spare part number L05095-001. Before removing the Touchscreen board, follow these steps: Shut down the tablet.

  • Page 44: Battery

    Battery Description Spare part number 3-cell, 49-WHr, 4.4-AHr, Li-ion battery 924961-855 Before removing the battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.
  • Page 45 Remove the one Phillips PM2.0×2.0 screw that secures the SD card reader bracket to the enclosure (1), and then remove the bracket (2). Remove the three Phillips PM2.0×2.8 screws that secure the bracket to the enclosure (1), and then remove the bracket (2). Disconnect the battery cable (1) from the system board.
  • Page 46 Remove the battery (3). Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures...

  • Page 47: Usb Type-C Board

    USB Type-C board Description Spare part number USB Type-C Board L05115-001 NOTE: The USB Type-C board spare part kit does not include the USB Type-C board cable or USB Type-C board support bracket. The USB Type-C board cable is available using spare part number L05097-001. The USB Type-C board support bracket is available using spare part number L05109-001.
  • Page 48 Disconnect the USB Type-C board cable from the ZIF connector (5), and then remove the board (6). Reverse this procedure to install the USB Type-C board. Chapter 5 Removal and replacement procedures...

  • Page 49: Usb Type-C Cable

    USB Type-C cable Description Spare part number USB Type-C cable (includes double-sided adhesive) L05097-001 Before removing the USB Type-C board cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 50: Touchscreen Board Cable

    Touchscreen board cable Description Spare part number Touchscreen board cable (includes double-sided adhesive) L05095-001 Before removing the Touchscreen board cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 51: Display Panel Cable

    Display panel cable Description Spare part number Display panel cable (includes double-sided adhesive) L05102-001 Before removing the display panel cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 52: Pogo Pin Connector Cable

    POGO pin connector cable Description Spare part number POGO pin connector cable (includes double-sided adhesive) L05101-001 Before removing the POGO pin connector cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 53: Audio Board

    Audio board Description Spare part number Audio board (includes cable) L05096-001 Before removing the audio board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.

  • Page 54: Volume Button Board

    Volume button board Description Spare part number Volume button board (includes cable) L05099-001 Before removing the volume button board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 55: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) L05098-001 Before removing the power button board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 56: Webcams

    Webcams Description Spare part number Infrared camera (includes cable) L05125-001 Front-facing webcam (includes cable) L05124-001 Rear-facing webcam (includes cable) L05123-001 Before removing the webcams, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 57 Release the ZIF connector (1) to which the infrared camera cable is connected, and then disconnect the infrared camera cable from the system board. Detach the front-facing camera (2) from the back cover. (The infrared camera is attached to the back cover with double-sided adhesive.) Remove the front-facing camera (3) from the back cover.
  • Page 58 Remove the rear-facing camera (3) from the back cover. Reverse this procedure to install the webcams. Chapter 5 Removal and replacement procedures...

  • Page 59: Sim Card Tray Bracket

    SIM card tray bracket Description Spare part number SIM card tray L05105-001 Before removing the SIM card tray bracket, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 60: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with a Qualcomm® Snapdragon™ 835 Mobile PC processor (up to 2.6-GHz) eight-core L10649-601 processor (1866-MHz FSB, 2.0-MB L2 cache), a Quallcomm Adreno™ 540 graphics subsystem, 8-GB system memory, and the Windows 10 S operating system for use with the 256-GB solid-state hard drive Equipped with a Qualcomm Snapdragon 835 Mobile PC processor (up to 2.6-GHz) eight-core processor L10649-001...
  • Page 61 (5) Secondary WLAN antenna cables (6) POGO pin ZIF connector cable (7) Display panel ZIF connector cable (8) USB Type-C board ZIF connector cable (9) Touchscreen board ZIF connector cable (10) Ejecting SD card tray (11) Power button board ZIF connector cable (12) Antenna foils (13) Rear-facing webcam ZIF connector cable (14) Front-facing webcam ZIF connector cable...
  • Page 62 Remove the system board (2). Reverse this procedure to install the system board. Chapter 5 Removal and replacement procedures...

  • Page 63: Microsd Memory Card Reader Board

    MicroSD memory card reader board Description Spare part number MicroSD memory card reader board (includes cable and double-sided adhesive) L05103-001 Before removing the microSD memory card reader board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 64 Reverse this procedure to install the microSD memory card reader board. Chapter 5 Removal and replacement procedures...

  • Page 65: Speakers

    Speakers Description Spare part number Left speaker (includes cable) L05120-001 Right speaker (includes cable) L05121-001 Before removing the speaker, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 66 Rotate the speaker toward the back of the tablet (3) and then remove the speaker (4). Reverse this procedure to install the speakers. Chapter 5 Removal and replacement procedures...

  • Page 67: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 68: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating backups Restoring and recovering your system ● IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

  • Page 69: Using Hp Pc Hardware Diagnostics Uefi

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 70: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a flash drive: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, select Download, and then select Run.

  • Page 71: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.

  • Page 72: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft...

  • Page 73: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 74: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 75 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 76: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 77: Index

    48 hard drive identifying 4 camera light, identifying 5 product description 1 AC adapter, spare part number 25 camera, identifying 5 HP PC Hardware Diagnostics UEFI action keys caps lock light, identifying 9 downloading 61 identifying 10 components using 61...
  • Page 78 camera 5 power cord security, product description 2 caps lock 9 requirements for all countries serial number, computer 17 mute 9 service labels, locating 17 requirements for specific serviceability, product description 2 countries and regions 66 SIM card tray bracket memory module set requirements 65 removal 51...
  • Page 79 USB Type-C board cable spare part number 39, 41 USB Type-C board support bracket spare part number 39 USB Type-C cable removal 41 spare part number 22 USB Type-C power connector and SuperSpeed port, identifying 4 video, product description 1 Volume button board spare part numbers 23 volume button board...

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