Suggested End-User Customer Service Offerings; End-User Limited Warranty Conditions; On-Site Service; Post Warranty Support - Canon imageprograf IPF8400S Service Manual

VIII.

Suggested End-User Customer Service Offerings

A.

End-User Limited Warranty Conditions

1. Canon imagePROGRAF Large Format Printer Limited Warranty
The imagePROGRAF Large Format Printer Limited Warranty is
effective for a period of one (1) year following delivery to the
original purchaser. No warranty is given for any consumables, such
as paper or ink cartridges.
For
imagePROGRAF Large Format Printer Limited Warranty
2. Canon imagePROGRAF Printhead Limited Warranty
The Canon imagePROGRAF Printhead Limited Warranty is
effective for a period of one (1) year after delivery to the original
purchaser or for the period that the "Head Lot" Number of the
Printhead as displayed in the "Status Display" of the "Status
Monitor Utility" has a last character of "a", whichever period expires
first.
For
imagePROGRAF Printhead Limited Warranty
B.

On-Site Service

The CITS Help Desk will diagnose end-users problems related to the
product. If telephone based troubleshooting cannot resolve the problem,
the CITS Help Desk will redirect customer calls to the Service Provider of
record in order to provide an on-site service dispatch. If there is no Service
Provider of record, CITS will dispatch a third-party organization to provide
on-site service.
C.

Post Warranty Support

If a Customer calls CITS for service after the product warranty has
expired, the customer will be instructed to contact the dealer registered to
their product under the ASCR Program (that is if the dealer had previously
selected either Dispatched by CITS or the Warranty Marketing Program).
D.

CarePAK Extended Service Plan

Canon USA CarePAK Extended Service Plans are available for the
customer to extend the printer warranty period beyond the one (1) year
limited warranty. Extended Service Plans are available to the customer, if
the Dealer or Reseller is unable to, or chooses not to provide post-
warranty service.
imagePROGRAF iPF8400S Service Guide
detailed warranty
detailed warranty
imagePROGRAF iPF8400S Service Guide
information, refer
information, refer
(Page 33).
to the Canon
(Page 32).
to the Canon
September 2013
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