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2. Flat - Rate Program
The Flat-Rate Program provides a flat rate credit to Canon USA full-line
dealers as compensation for warranty expenses that they may incur.
Dealers who purchase the Océ branded VarioPrint 135/120/110 series
product, Océ branded PRISMAsync Controller, and the Canon branded
options for the Océ VarioPrint 135/120/110 series product will receive
Flat-Rate Program credit during the month following their purchase. This
credit covers the dealer's cost of defective parts and drums (with a dealer
cost under $300.00) replaced during the term of the end-user limited
warranty.
The Flat-Rate Program helps the dealer avoid returning every failed part
with a cost under $300.00. A dealer must return parts with a cost greater
than $300.00 to receive reimbursement for in-warranty failures.
The flat-rate credit is calculated by a percentage of your eligible machine
purchases, drums and accessories. Flat-rate credits are posted monthly.
Additional information on the Flat-Rate Program is located on the Canon
USA e-Support website at http://www.support.cusa.canon.com, shown in
Figure 3 below.
Figure 3 – e-Support: Flat-Rate Program
Original defective parts with a dealer cost over $300.00 replaced during
the term of the end-user limited warranty are eligible to receive
reimbursement credit through the e-Tag process.
Océ VarioPrint 135/120/110 Service Guide
Revision 3
Océ VarioPrint 135/120/110 Service Guide
January 2013
Page 51
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