HP ProLiant BL685c G7 Maintenance And Service Manual
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HP ProLiant BL685c G7 Maintenance And Service Manual

HP ProLiant BL685c G7 Maintenance And Service Manual

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HP ProLiant BL685c G7 Server Blade
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 593958-005
November 2013
Edition: 5

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Summary of Contents for HP ProLiant BL685c G7

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2010, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Hot-plug SAS/SATA hard drive cabling ..................... 47 Cache module capacitor pack cabling ....................... 48 Using the HP c-Class Blade SUV Cable ...................... 48 Connecting locally to a server blade with video and USB devices ..............48 Accessing a server blade with local KVM ..................48 Accessing local media devices ......................
  • Page 4 DIMM slot identification ......................... 59 Mezzanine connector definitions ..................... 59 System maintenance switch ......................60 System maintenance switch procedures .................... 60 HP c-Class Blade SUV Cable........................61 Specifications ..........................62 Environmental specifications ........................62 Server blade specifications ........................62 Acronyms and abbreviations ......................63 Documentation feedback ......................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Server blade components Item Description Spare part Customer number self repair (on page 5) Heatsink — — a) Processor 1 and 2 594957-001 Optional b) Processor 3 and 4* 594958-001 Optional Processor — — a) 2.0-GHz AMD Opteron Model 6128HE** 583751-001 Optional b) 2.2-GHz AMD Opteron Model 6132HE* **...
  • Page 16 60-GB, 3G, SATA, SSD, SFF 572252-001 Mandatory b) 72-GB, 6G, SAS, SFF, 15,000-rpm, dual-port 512743-001 Mandatory c) 100-GB, 3G, SATA, SSD, SFF, HP MLC 637070-001 Mandatory d) 120-GB, 3G, SATA, SSD, SFF 572253-001 Mandatory e) 146-GB, 6G, SAS, SFF, 10,000-rpm, dual-port...
  • Page 17 Mandatory Fiber channel mezzanine card options* — — a) Emulex LPe1105-HP 4Gb FC HBA for HP c-Class BladeSystem 405921-001 Mandatory b) QLogic QMH2462 4Gb FC HBA for HP c-Class BladeSystem 405920-001 Mandatory c) Emulex LPe1205-HP 8Gb FC HBA for HP c-Class BladeSystem 456978-001...
  • Page 18 HP 4X DDR IB Dual Port Mezzanine HCA for HP BladeSystem 450604-001 Mandatory c-Class b) HP 4X QDR IB CX2 Dual Port Mezz HCA for HP BladeSystem 593411-001 Mandatory c-Class c) QLogic 4X QDR IB Dual Port Mezzanine HCA for HP...
  • Page 19 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 20 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 21: Removal And Replacement Procedures

    Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 52) Safety considerations Before performing service procedures, review all the safety information.

  • Page 22: Symbols On Equipment

    Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

  • Page 23: Remove The Server Blade

    • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode. • Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter standby mode.

  • Page 24: Access Panel

    Remove the server blade. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure.

  • Page 25: Hard Drive Blank

    Hard drive blank Remove the component as indicated. To replace the component, reverse the removal procedure. Hard drive Determine the status of the drive from the hot-plug SAS drive LED combinations ("SAS and SATA hard drive LED combinations" on page 56). Back up all server data.

  • Page 26: Dimm Baffle

    To replace the component, reverse the removal procedure. DIMMs CAUTION: Use only HP DIMMs. DIMMs from other sources may adversely affect data integrity. To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23).

  • Page 27: Hp Smart Array Controller

    Remove the DIMM. To replace the component, reverse the removal procedure. HP Smart Array Controller To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel" on page 24).

  • Page 28: Mezzanine Card

    Remove the HP Smart Array Controller. To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity or provide Fibre Channel support. For mezzanine card locations, see the system board components (on page 58). Because mezzanine cards are supported on multiple server blade models, the mezzanine card may have captive screws that are not required to secure it to the server blade.

  • Page 29: Cache Module Capacitor Pack

    Remove the mezzanine card. To replace the component: CAUTION: To prevent damage to the server blade, apply pressure over the mezzanine connector when installing the mezzanine card. Do not apply pressure to the edges of the card. Install the mezzanine card. Press down on the connector to seat the board. Install the access panel ("Access panel"...

  • Page 30: Front Panel/Hard Drive Cage Assembly

    Remove the access panel ("Access panel" on page 24). Remove the cache module capacitor pack. To replace the component, reverse the removal procedure. Front panel/hard drive cage assembly To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23).

  • Page 31: Hard Drive Backplane

    Remove the front panel/hard drive cage assembly. To replace the component, reverse the removal procedure. Hard drive backplane To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). CAUTION: Remove all hard drives and hard drive blanks before removing the hard drive backplane.

  • Page 32: Heatsink

    Disconnect the SAS/SATA cable, the SGPIO cable, and the hard drive power cable from the hard drive backplane. Remove the hard drive backplane. To replace the component, reverse the removal procedure. Heatsink To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23).
  • Page 33 Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30). Remove the failed heatsink. To replace the component: IMPORTANT: When installing the heatsink, align the arrows on the heatsink so that they point toward the center of the server blade. Clean the old thermal grease from the processor with the alcohol swab.

  • Page 34: Processor

    Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30), if removed. Install the hard drives ("Hard drive" on page 25), if removed. Install the access panel ("Access panel"...
  • Page 35 Open the processor socket retaining bracket and the processor locking lever. Using the processor tool, remove the processor from the system board. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. To replace the component: IMPORTANT: Be sure the processor remains inside the processor installation tool.
  • Page 36 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. The processor fits one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 37 Press the tabs on the processor tool to release the processor, and then remove the processor tool. Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
  • Page 38 Apply all the grease to the top of the processor in the following pattern to ensure even distribution. IMPORTANT: When installing the heatsink, align the arrows on the heatsink so that they point toward the center of the server blade. Remove the thermal interface protective cover from the heatsink.

  • Page 39: System Board

    Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 30), if removed. Install the hard drives ("Hard drive" on page 25), if removed. Install the access panel ("Access panel"...
  • Page 40 Remove the capacitor pack holder. Remove the HP Smart Array controller ("HP Smart Array Controller" on page 27). Remove the DIMM baffles ("DIMM baffle" on page 26). Remove all DIMMs ("DIMMs" on page 26). Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage...
  • Page 41 Using the processor tool, remove the processor from the system board. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. To replace the system board: Remove the processor socket protective cover. Install the processor socket cover onto the processor socket of the failed system board.
  • Page 42 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. The processor fits one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 43 Press the tabs on the processor tool to release the processor, and then remove the processor tool. Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
  • Page 44 To avoid damage to the server blade, support the riser board when installing the TPM board and rivet. If necessary, install the TPM module. For more information, see the HP ProLiant BL685c G7 Server Blade User Guide. Install the access panel ("Access...

  • Page 45: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.
  • Page 46 Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. Removal and replacement procedures 46...

  • Page 47: Cabling

    Cabling Hard drive power cabling Hot-plug SAS/SATA hard drive cabling Cabling 47...

  • Page 48: Cache Module Capacitor Pack Cabling

    Cache module capacitor pack cabling Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 61)."...

  • Page 49: Accessing Local Media Devices

    Connect a USB keyboard to the second USB connector. Item Description Monitor USB mouse HP c-Class Blade SUV Cable Video connector Server blade USB keyboard Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD-ROM or a USB diskette.
  • Page 50 Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections. Item Description Monitor USB mouse HP c-Class Blade SUV Cable Server blade USB hub USB keyboard USB CD/DVD-ROM drive or diskette drive Cabling 50...

  • Page 51: Diagnostic Tools

    Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Diagnostic tools 51...

  • Page 52: Hp Insight Diagnostics

    For more information, see the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.

  • Page 53: Usb Support And Functionality

    HP, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country.

  • Page 54: Internal Sd Support

    For additional security, external USB functionality can be disabled through RBSU. Disabling external USB support in RBSU disables the USB connectors on the HP c-Class Blade SUV Cable. Internal SD support An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of a permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.

  • Page 55: Component Identification

    Server blade release button Power On/Standby button and LED Serial label pull tab HP c-Class Blade SUV Cable connector* * The SUV connector and the HP c-Class Blade SUV Cable are for some server blade configuration and diagnostic procedures. Front panel LEDs Item...

  • Page 56: Sas And Sata Hard Drive Leds

    Item Description Status Green flashing = Network activity Off = No link or activity Flex 2 LED Green = Network linked Green flashing = Network activity Off = No link or activity Flex 3 LED Green = Network linked Green flashing = Network activity Off = No link or activity Flex 4 LED Green = Network linked...
  • Page 57 Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) On, off, or flashing Alternating amber The drive has failed, or a predictive failure alert has been received and blue for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application.

  • Page 58: System Board Components

    Processor 3 DIMM slots Processor socket 3 The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL685c G7 Server Blade Installation Instructions that ship with the server blade. Component identification 58...

  • Page 59: Dimm Slot Identification

    DIMM slot identification Each processor supports eight DIMM slots: • Processor 1 and processor 4 DIMM slots • Processor 2 and processor 3 DIMM slots Mezzanine connector definitions Item Connector Card support PCIe x8 Type I mezzanine card only Mezzanine connector 1 PCIe x8 Type I or II mezzanine card Mezzanine connector 2...

  • Page 60: System Maintenance Switch

    Clearing the system configuration RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based Setup Utility (on page 51)." If the system is unable to boot into RBSU, use the following steps to clear the system configuration: Power down the server blade (on page 22).

  • Page 61: Hp C-Class Blade Suv Cable

    If both the current and backup versions of the ROM are corrupt, return the system board for a service replacement. To switch to the backup ROM when the System ROM is not corrupt, use RBSU. HP c-Class Blade SUV Cable Item Connector...

  • Page 62: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating — Relative humidity (noncondensing)** 10% to 90% @ 28°C (82.4°F) Operating 5% to 95% @ 38.7°C (101.7°F) Non-operating —...

  • Page 63: Acronyms And Abbreviations

    Acronyms and abbreviations Array Diagnostics Utility Customer Self Repair electrostatic discharge Fibre Channel host bus adapter iLO 3 Integrated Lights-Out 3 Integrated Management Log PCIe Peripheral Component Interconnect Express RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA small form factor Acronyms and abbreviations 63...
  • Page 64 SGPIO serial general input/output Systems Insight Manager Trusted Platform Module unit identification universal serial bus Acronyms and abbreviations 64...

  • Page 65: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 66: Index

    15, 32 buttons 21, 55 heatsink blank 15 buttons, front panel 55 HP Insight Diagnostics 21, 52 HP Insight Remote Support software 52 HP Smart Array controller 27 HP technical support 5 cables 15, 47, 48 cabling 47, 48...
  • Page 67 utilities 51 utilities, deployment 51 Power On button 55 powering down 22 preparation procedures 22 video connector cabling 61 processor tool 34, 39 processors 15, 34 warnings 21 RBSU (ROM-Based Setup Utility) 51 removing the server blade 23 resources 51 resources, troubleshooting 51 ROM redundancy 61 safety considerations 21...

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