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I can't connect to the Internet via 4G, 3G or WiFi. What should I do?
There are several things you can try. Start at the top and work down the list
if necessary.
1. M ake sure the Laptop Card is seated properly in the USB port.
2. R emove and re-insert the Laptop Card in a different USB port. This Laptop Card
is only compatible with a 2.0 USB port.
3. Exit the Connection Manager by right-clicking the application logo,
then choosing Exit. For Mac users, right-click the Doc icon and choose Quit.
4. Make sure the device is unplugged and reboot the computer.
5. I f you purchased your Laptop Card through Telesales, you may still need to
accept the terms of service. To accept the terms, call us at the number listed on
the contact page of this site. Be sure you have the following information handy:
your account number, the Laptop Card MAC ID and the last 4 digits of your
Social Security Number.
6. U ninstall the Connection Manager software by going to Control Panel>
Add/Remove Programs. For Mac
the Time Warner Cable Connection Manager Applications file folder. Then
download and reinstall the latest Connection Manager software available at
timewarnercable.com/mobilesoftware
7. V erify the computer has the latest Operating System updates and Windows
Hotfixes. (Hotfixes are available on the Microsoft website.)
1 2
, select the uninstall application from
®
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