Sharp UP-600 Operation Manual
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Sharp UP-600 Operation Manual

Sharp UP-600 Operation Manual

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Category
1.
Overview ....................................................................................................................
2.
- Types of Sales Entries ........................................................................................
3.
- Credit and Check Card Sales ..........................................................................
- Check Sales ........................................................................................................
- Debit Sales ..........................................................................................................
- Auth-Only Sales ..................................................................................................
- Post-Auth Sales ...................................................................................................
- Edit Tip Entry ........................................................................................................
4.
- Refund Credit ......................................................................................................
- Refund Debit .......................................................................................................
5.
Reporting and Batch Execution
- Overview ..............................................................................................................
- Data Tran Related Reports ................................................................................
- POS Related Reports .........................................................................................
- Batch Commands Supported ............................................................................
6.
Appendix ....................................................................................................................
Notice:
The Data Tran software and/or documentation referred to in this manual are furnished under license by Datacap Systems,
Inc. and may only be used or copied in accordance with the terms of such license.
Except as permitted by such license, no part of the software or documentation may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior
written permission of Datacap Systems Inc.
Designs and specifications are subject to change without notice.
Dealer Knowledge Book
UP-600
MODEL
Credit Card Operations Guide
Contents
UP-700
&
for ROM Version 1.E
Pg.
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Summary of Contents for Sharp UP-600

  • Page 1: Table Of Contents

    Dealer Knowledge Book UP-600 UP-700 & MODEL Credit Card Operations Guide for ROM Version 1.E Contents Category Overview ........................Operations - Sales Entries - Types of Sales Entries ..................EFT Finalization Entries - Credit and Check Card Sales ................- Check Sales ......................
  • Page 2 This manual is intended to assist authorized Sharp dealers, with learning and understanding how to install and provide support in the utilization of the UP-600 and UP-700 credit card authorization and debit sale interfaces utilizing Data Cap's Data Tran 162SL, ML products and their Peripheral Device Controllers, incorporating the Verifone 1000 PINpad.

  • Page 3: Overview

    Operations - Sales Entries OVERVIEW The UP-600 and UP-700 allows many types of sales entries that may be settled using a media key which may be preset to initiate requests for approval through the Data Tran equipment. When installed, the POS terminal may communicate in one of two modes. For stand-alone applications,...

  • Page 4: Types Of Sales Entries

    Operations - Sales Entries 1. TYPES OF SALES ENTRIES There are three basic sales operations in REG-mode which may or may not be settled by the EFT Finalization method outlined in the next section. They are 1-Normal, 2-Guest Check and 3-Customer Sales entries and are shown in the chart below.
  • Page 5 Operations - Sales Entries 2. Guest Check Entry Overview Guest Check type of entries may be performed using 2 basic entry types which may be determined by the restaurants' operations. These are "Normal" entries and entries by "Seat #". The type of entry will determine how to finalize the sales transaction.
  • Page 6 Operations - Sales Entries 3. Guest Check Entry with Bill Separation When an order for a group of patrons has been entered using the guest check function, it is possible to "split" the items from the original guest check to separate checks before or during payment operations.
  • Page 7 Operations - Sales Entries 4. Guest Check Entry with Individual Payment When an order for a group of patrons has been initially entered using the "Seat #" function within a guest check, it is possible to "split" the items from the original guest check to separate payments during payment operations.
  • Page 8 Operations - Sales Entries 5. Customer Sales Entry Customer Sales type of entries may be performed and EFT payments accepted once a balance has been created for the account.. [ Example Operation] Preset Code Code Learning Function Code Cust Item Entry Temporary Finalization Card Manual...

  • Page 9: Eft Finalization Entries

    Because the UP-600/UP-700 terminal provides 2 types of number generation systems (Auto & Table#) for opening the guest check, a unique "Bill No." is generated at the time of media payment and is stored into the "Closed Check"...
  • Page 10 Operations - Sales Entries [ Example Payment Operation - Bill Separate] If it is necessary to provide multiple payments of a single guest check, then the [B.S.] function is recommended. Please note that it is also recommended that the [CH-TIP] entry is performed using the [EDIT TIP] function after the a Guest Check has been stored in the Closed Check file.
  • Page 11 Operations - Sales Entries [ Example Payment Operation - Individual Payment] If a Guest Check is opened and the orginal order is entered using the [Seat #] function, at the time of settlement, the media payment operation would be as follows: ( Guest Check/Table #) <...

  • Page 12: Credit And Check Card Sales

    Operations - Sales Entries 1. Credit and Check Card Sales (REG mode): There are three basic operations in REG-mode which may include settlement via credit and check cards. They are 1-Normal, 2-Guest Check and 3-Customer Charge Sales. Note: For further details on making sales entries, please refer to the machine's INSTRUCTION manual. [ Example Operation] Card Swipe Method OP,X/Z...
  • Page 13 Operations - Sales Entries < Credit and Check Card Sales (cont) > In the event the magnetic stripe cannot be read, the UP-600 and UP-700 allow manual input of the card holder's account number and expiration date. [ Example Operation]...

  • Page 14: Check Sales

    Operations - Sales Entries 2. Traditional Checks: The UP-600 and UP-700 allows for electronic settlement of written Checks with manual data entry. The manual data entry associated with Check tender is shown below. [ Example Operation] OP,X/Z X1/Z1 PGM1 X2/Z2...

  • Page 15: Debit Sales

    Operations - Sales Entries 3. Debit Sales: The UP-600 and UP-700 allows for transaction settlement from debit-type cards that also require the entry of the patron's PIN data. [ Example Operation] OP,X/Z X1/Z1 PGM1 X2/Z2 GLU entry PGM2 (SRV) (SRV')

  • Page 16: Auth-Only Sales

    Operations - Sales Entries 4. Auth Only Sales: The UP-600 and UP-700 allows support for Authorization only requests which may be used advances will be made against a credit card (i.e. bar tab, etc). [ Example Operation] OP,X/Z X1/Z1 PGM1...

  • Page 17: Post-Auth Sales

    Operations - Sales Entries 5. Post-Auth Sales: The Post-Auth Sales may only be entered against a sale that has been previously finalized through the "Auth-only" process. The Post-Auth allows the Auth-only sales transaction to clear during the batch process at the end-of-day. [ Example Operation] OP,X/Z X1/Z1...

  • Page 18: Edit Tip Entry

    Operations - Sales Entries 6. Edit Tips: When using the Guest Check tracking function of the UP-600 and UP-700, it is possible to make Tip entries after the BILL has been settled with a Credit Card and the patron has indicated the Tip Amount on the receipt.

  • Page 19: Correction Entries

    Operations - Corrections CORRECTION ENTRIES In order to provide the operator with the functions necessary to correct or adjust overrings and invalid entries, it is important to understand which correction type functions are permitted as indicated in the chart below. Page / 17 Designs and specifications are subject to change without notice.

  • Page 20: Void Credit Card, Check Card, Auth-Only And Post-Auth Sales

    Operations - Corrections 1. Credit Card, Check Card, Auth-Only and Post-Auth Sales: In the event an incorrect entry has occurred, it is possible to void the entry. To do so, it is recommended that you execute the CAT#2 Local Inquiry report and locate the original receipt so to have all pertinent information required to successfully make the void entry.
  • Page 21 Operations - Corrections [ Example Receipt - Original ] [ Example Receipt - Voided ] YOUR RECEIPT YOUR RECEIPT THANK YOU THANK YOU 0 9 / 0 1 / 2 0 0 1 000001 0 9 / 0 1 / 2 0 0 1 000001 0010001 0010001...

  • Page 22: Refund Credit

    Operations - Corrections 2. Refund Credit and Check Card Sales: In the event an incorrect entry has occurred, the sale may be voided to correct the entry. It is possible to void the entry. It is recommended that you execute the CAT#2 Local Inquiry report and locate the original receipt so to have all pertinent information required to successfully make the void entry.

  • Page 23: Refund Debit

    Operations - Corrections 3. Refund Debit Sales: In the event an incorrect entry has occurred, a refund can be performed as outlined below. [ Example Operation] OP,X/Z X1/Z1 PGM1 X2/Z2 GLU Refund entry PGM2 (SRV) (SRV') Item Refund Entry Select Debit Media <...

  • Page 24: Overview

    Reports/Batch Commands OVERVIEW The UP-600 and UP-700 interface provides certain commands so the contents of the Data Tran may be printed in a format allowing reconciliation between the POS terminal and the Data Tran prior to executing the batch operations for closing the business day.

  • Page 25: Data Tran Related Reports

    Reports/Batch Commands DATA TRAN INQUIRY REPORT EXAMPLES 1. Local Summary: Place the SM or MGR key to the X1/Z1 mode position: OP,X/Z X1/Z1 X1/Z1 1) Select 7 CAT PGM1 X2/Z2 PGM2 (SRV) 2) Select 1 CAT#2 (SRV') 3) Select 2 REPORT 4) Select 1 LOCAL SUMMARY 5) After the Local Summary report finishes printing, the menu returns to the CAT#2 Sub-menu.
  • Page 26 Reports/Batch Commands 2. Local Inquiry: Place the SM or MGR key to the X1/Z1 mode position: 1) Select 7 CAT 2) Select 1 CAT#2 3) Select 2 REPORT 4) Select 1 LOCAL INQUIRY 5) After the Local Inquiry report finishes printing, the menu returns to the CAT#2 Sub-menu. [ Example Report] YOUR RECEIPT THANK YOU...
  • Page 27 Reports/Batch Commands 3. Local Totals: Place the SM or MGR key to the X1/Z1 mode position: 1) Select 7 CAT 2) Select 1 CAT#2 3) Select 2 REPORT 4) Select 1 LOCAL TOTAL 5) After the Local Total report finishes printing, the menu returns to the CAT#2 Sub-menu. [ Example Report] [ Example Report] YOUR RECEIPT...
  • Page 28 Reports/Batch Commands 4. Batch Status: Place the SM or MGR key to the X1/Z1 mode position: 1) Select 7 CAT 2) Select 1 CAT#2 3) Select 2 REPORT 4) Select 4 BATCH STATUS 5) After the Batch Status finishes printing, the menu returns to the CAT#2 Sub-menu. [ Example Report] YOUR RECEIPT THANK YOU...

  • Page 29: Pos Related Reports

    Reports/Batch Commands RELATED POS REPORT EXAMPLES 1. Transaction: Place the SM or MGR key to the X1/Z1 mode position: OP,X/Z X1/Z1 X1/Z1 1) Select 1 READING PGM1 X2/Z2 PGM2 (SRV) 2) Select 3 TRANSACTION (SRV') 3) After the report is done printing, the POS will return to the X1 sub-menu. 4) To exit, depress the [CANCEL] key to return to the X1/Z1 menu.
  • Page 30 Reports/Batch Commands 2. Server Report: Place the SM or MGR key to the X1/Z1 mode position: 1) Select 1 READING 2) Select 04 SERVER 3) When the report is done printing, the POS will return to the X1 sub-menu. 4) To exit, depress the [CANCEL] key to return to the X1/Z1 menu. [ Example Report] YOUR RECEIPT THANK YOU...

  • Page 31: Batch Commands Supported

    Reports/Batch Commands BATCH COMMAND EXECUTION The UP-600 and UP-700 supports certain batch commands that will assist you in managing the POS terminal and the Data Tran in daily operations for closing the business day. The following command functions are provided:...
  • Page 32 Reports/Batch Commands 1. Open Batch: Place the SM or MGR key to the X1/Z1 position 1) Select 7 CAT 2) Select 1 CAT#2 3) Select 1 BATCH EXECUTE 4) Select 1 OPEN BATCH 5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu. 6) To exit, depress the [CANCEL] key until the POS returns to the X1/Z1 menu.
  • Page 33 Reports/Batch Commands 2. Close Batch: Place the SM or MGR key to the X1/Z1 position OP,X/Z X1/Z1 1) Select 7 CAT X1/Z1 PGM1 X2/Z2 2) Select 1 CAT#2 PGM2 (SRV) (SRV') 3) Select 1 BATCH EXECUTE 4) Select 2 CLOSE BATCH 5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.
  • Page 34 Reports/Batch Commands 3. Clear Batch: Place the SM or MGR key to the X1/Z1 position OP,X/Z X1/Z1 1) Select 7 CAT X1/Z1 PGM1 X2/Z2 2) Select 1 CAT#2 PGM2 (SRV) (SRV') 3) Select 1 BATCH EXECUTE 4) Select 3 CLEAR BATCH 5) Upon successful execution, the POS will return to the BATCH EXECUTE sub-menu.
  • Page 35 Reports/Batch Commands 4. Change Batch: Place the SM or MGR key to the X1/Z1 position X1/Z1 OP,X/Z 1) Select 7 CAT X1/Z1 PGM1 X2/Z2 2) Select 1 CAT#2 PGM2 (SRV) (SRV') 3) Select 1 BATCH EXECUTE 4) Select 4 CHANGE BATCH 5) Enter the instructed Batch No.

  • Page 36: Appendix

    Appendix DATA TRAN COMMAND CROSS REFERENCE TABLE The following table cross-references the POS functions to the Data Tran command functions: & & & & & " . " & & & & i t i i l a & & &...
  • Page 37 Appendix QUICK SET UP The following table summarizes the quick set up procedure for the UP-600 and UP-700. It assumes that the Data Tran has been received with the merchant parameters loaded or that the Data Tran has been loaded with Data Cap's ISDN (NDC) simulator program.
  • Page 38 COPYRIGHT© 2001 BY SHARP ELECTRONICS CORPORATION All rights reserved. Printed in U.S.A. No part of this publication may be reproduced, stored in a retrieval system, or transmitted. In any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,...

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Up-700

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