Toshiba DKT3000 Series Quick Reference Manual

Making a Call
Introduction
Hot Dialling
This quick reference guide applies to Toshiba 3000- and 2000-
series digital telephones connected to a Strata CTX system.
See your Telephone System Administrator to find out which
features you have. Use the check boxes or blank lines to enter
the variable selections for your telephone.
What's My Line?
Spkr Button
Throughout this guide, the word "line" is mentioned. Check mark
which Line type you have. For example, you will be instructed to
"select a line." "Line" can be:
Line button
Pooled Line Group
Group Line button
Handset
Line out requiring an access code – where you enter an
outside line or line group access code (for example, dial 9
to get an outside line).
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming feature you have on
your system. Then go through the rest of this guide and check
Answering a Call
mark that feature where it's noted.
Automatic Line Selection (ALS): For outgoing calls: You
have ALS if you hear dial tone and the Line LED lights
steady green when you lift the handset or press Spkr.
Ringing Line Preference: You answer an incoming Line
ringing your station by lifting the handset or pressing Spkr.
Handsfree Answerback
Tone Signalling: Internal incoming call: you hear
successive ring tones, then lift the handset or press Spkr.
Voice First Signalling: Internal incoming call: your phone
does not ring; instead you hear a long tone, then the caller's
voice. Talk in the direction of your phone, or answer the call
as you normally would by lifting the handset or pressing
Spkr.
Note You can change between Tone and Voice Signalling
1
on a call-by-call basis by pressing after dialling an
internal telephone number.
Hot Dialling: If your telephone is programmed for "hot
dialling," you do not have to press Spkr or lift the handset
before dialling internal or external speakerphone calls.
When you dial a number, the speakerphone automatically
Account Code Calls
turns on and the Spkr and Mic LEDs light up.
Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your
System Administrator to see if these codes have been changed.
If so, write the new codes in the blank lines and cross out the
default codes. For example:
Cnf/Trn 22 .
+=#46 or
To use an Emergency Override of an FAC
You can bypass Forced Account Code requirements with
three emergency numbers, including
1. To make a call using Hot Dialling, dial the number.
System Administrator for these numbers: ____________
2. When connected, you can continue speakerphone
To dial with Voluntary Account Codes
operation or lift the handset and continue the
conversation.
1. After accessing an Exchange line, press
1. To make a call, press Spkr.
2. Dial the number.
2. Enter the Account Code.
3. When connected, you can continue to use the
speakerphone or lift the handset and continue the
conversation.
3. Dial a telephone number if you entered the code after
1. To make a call, lift the handset, then dial the number.
Call Transfer
2. When connected, you can continue to use the handset
or switch to speakerphone by holding down Spkr and
1. While on a call, press Cnf/Trn.
replacing the handset.
2. Dial the extension and announce the call or "blind
Lift the handset or press Spkr.
If you don't have Ringing Line Preference: press the
3. Camp on to a busy station: If the station is busy, hang
flashing line or extension button and lift the handset.
To receive a handsfree internal call over the
Conference Calls
speakerphone
1. While on a call, press Cnf/Trn.
1. You hear a single long tone, then the caller's voice. Do
2. Call another station or outside line.
not lift the handset; speak toward the telephone in a
normal voice. 3. When the called party answers, press Cnf/Trn. If it's
2. Press Spkr or take the handset off-hook if you wish to
transfer the call or place it on hold.
4. Repeat the above steps to add more lines. You can
To switch between Handset and Speakerphone
Press Spkr and place the handset on-hook to switch
Note When the person who initiates the conference
from Handset to Speakerphone mode.
To dial with a Forced Account Code (FAC)
To transfer conference control
1. Place a call in the normal method. 1. Do steps 1 and 2 above to add the line to which you
2. After the tone burst, enter the Account Code.
2. Announce the call and hang up to transfer the call. This
If the code is invalid, you hear re-order tone and the call
is rejected.
To hold a conference call
911
. See your
The conference continues and you can join at any time
without giving up "master" abilities. Music-on-hold is
Account suppressed in this mode.
Code ...or Cnf/Trn + #46
=___________
.
To delete the last member added to a conference
You can enter it at any time during a call.
To conference two outside Lines
You should hear confirmation tone if the code is valid or
two short tones if it is invalid. 1. While talking on an outside call, press Cnf/Trn.
2. Access an outside line.
accessing an outside line or resume talking or hang up
3. After the party answers, press Cnf/Trn.
if you entered the code after the call.
4. If you receive a busy tone or if the station does not
answer, press the flashing button to return to the
original call.
5. Press Cnf/Trn and hang-up.
transfer" (hang up).
Note Most phone companies provide auto disconnect, but
During call transfer, you can reconnect to the original
caller by pressing your flashing extension button.
6. To supervise a tandem call, press the extension button.
If the parties have finished, hang up or if the parties are
up. The called station receives a tone. Once the busy line
still talking, press Cnf/Trn and hang-up.
is free, the transferred line is called back.
Hold
1. To place a call on Hold, press the
2. To return to the held call, press the held line's button.
If you do not return to the held call, it rings back to your
busy or there's no answer, press Cnf/Trn again to return phone. If you are busy on another call, you hear two tone
bursts. If the held party hangs up, the call is released.
to the original connection. All parties are conferenced.
3. If you have additional lines at your station to hold, repeat
Step 1 above.
conference up to eight parties.
To place a call on Exclusive Hold
(master) hangs up, control transfers to the first
internal station added to the conference. If no internal
stations are in the conference, the call disconnects.
To place a call on Automatic Hold
wish to transfer conference control.
station is now the conference "master" with the ability to Make sure this feature is programmed on your system; if
add or delete parties. not, existing calls will drop.
To place a call on Consultation Hold
If you are the "master" conference controller, press
If you have multiple extensions on your phone, you can hold
Hold
once (or twice for Executive Hold) to place the
a different call on each extension.
conference call on hold.
Press Cnf/Trn.
Call Forward - Any Calls (Internal & External)
There are two ways to perform each Call Forward:
Enter the button sequence below
Cancel
While a call is in progress, press the button.
All Calls: Press Ext. +
Busy: Press Ext. +
No Answer: Press Ext. +
Timer (seconds, 2-digits) +
Busy No Answer: Press Ext. +
No. + Timer (seconds, 2-digits) +
Cancel: Press Ext. +=
...or program a flexible button to perform the sequence.
See
Call Park Orbits
if it is not provided, the lines must be supervised to
To park a call
disconnect.
1. While on a call, press
...or Cnf/Trn +
2. Specify the Park Orbit using one of the following:
Press
•
General Park Orbit between
Hold
chosen orbit appears on the LCD.
button.
Enter a valid extension.
•
Press
•
extension as the orbit.
3. Hang up. If the parked call is not retrieved, the call rings
back to your phone.
To retrieve a parked call
1. Press
...or your extension button + #32 or
Hold
While on a call, press twice. (No one can
2. Enter the Orbit Number where the call is parked.
accidently pick up your call.)
TOSHIBA
While on a call, press another extension button to
© Copyright 2002
receive/originate a new call. You can switch between
Toshiba Information Systems UK Ltd.
Hold
calls without having to press .
Telecoms Division
Weybridge Business Park, Addlestone Road
Weybridge, Surrey KT15 2UL
Tel: 01932 825069
Fax: 0870 238 3776
#6011 ________
or + Destination No.
#6021 ________
or + Dest. No.
#6031 ________
or + Dest. No. +
#
#6041 ________
or + Dest.
#
#6051 ________
or
"Flexible Buttons" for instructions.
Park in Orbit
#33 ________
or .
*
and the system automatically selects a
~
7000 7019
. The
#
and the system automatically selects your
Park in Orbit
________
.
CTX-DKT-Q-G
TTCTX_GBR_QR1
Version 1, October 2002
www.telecoms.toshiba.co.uk