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4 Troubleshooting
The Red Indicator light is used to signal a problem with the unit.
If the Red Indicator light is flashing this means that there is a problem which you can
resolve yourself. The number of flashes indicates the type of problem as shown in
the table below.
If the Red Indicator light is on but not flashing then please contact your customer
care who will be able to assist you with the problem.
Number of
Problem
flashes
1
No connection to
local broadband
router
No internet
2
connection
Interference
3
problem
4
Overheating
SIM card problem
5
Resolution
Check the connection between the broadband
router and the Femtocell.
Check that the broadband router is connected to the
Internet and is providing service.
There is interface with other systems. Try placing
the Femtocell in a different place. If this persists
please contact customer services.
Check the Femtocell is located where there is good
airflow.
Check to see that the SIM card is inserted correctly
and that it is the one provided with the Femtocell.
8
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