Page 1 Maintenance Guide NEC Express Server Express5800 Series Express5800/B120g-h EXP437A Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 40.105.01-104.01 April 2016 © NEC Corporation 2016...
Page 2: Manuals
Chapter 2: Useful Features The detail of system BIOS settings, RAID Configuration Utility, and EXPRESSBUILDER Chapter 3: Appendix Error messages and Windows Event Logs Other manuals The detail of NEC ESMPRO, Universal RAID Utility, and other features Express5800/B120g-h Maintenance Guide...
Page 3: Table Of Contents
Problem of EXPRESSBUILDER on Windows ................32 5.10 Problem of Bundled Software ......................33 5.11 Problem of Optical Disk Drive ......................33 5.12 Problem at Powering Off ........................ 34 Windows System Recovery ........................35 Recovery of Windows Server 2012 R2 ..................35 Express5800/B120g-h Maintenance Guide...
Page 4 Utilities in EXPRESSBUILDER ....................120 EXPRESSBUILDER Command Line Interface ................120 EXPRESSSCOPE Engine 3 ........................121 NEC ESMPRO ............................122 NEC ESMPRO ServerAgentService (for Windows) ..............122 NEC ESMPRO Manager ......................123 NEC ESMPRO Agent Extension ....................124 Server Configuration Utility ......................124...
Page 5 Contents NEC ExpressUpdate Agent ......................124 NEC Product Info Collection Utility ......................125 Usage ............................125 Ezclct Viewer ............................. 126 Universal RAID Utility ..........................127 Advanced LAN Configuration ........................128 11.1 NPAR Configuration ........................128 11.1.1 In UEFI mode ........................128 11.1.2...
Page 6: Conventions Used In This Document
Unless otherwise stated, hard disk drive described in this document refers to both of the following. • Hard disk drive (HDD) • Solid state drive (SSD) Removable media Unless otherwise stated, removable media described in this document refer to the following. • USB flash drive • Flash FDD Express5800/B120g-h Maintenance Guide...
Page 7: Abbreviations Of Operating Systems (Windows)
Windows Operating Systems are referred to as follows. See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information. Notations in this document Official names of Windows Windows Server 2012 R2 Standard Windows Server 2012 R2 Windows Server 2012 R2 Datacenter Express5800/B120g-h Maintenance Guide...
Page 8: Trademarks
Trademarks Trademarks EXPRESSSCOPE and ExpressUpdate are registered trademarks of NEC Corporation. Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States. Avago, LSI, and the LSI &...
Page 9: Warnings And Additions To This Product And Document
2. This document is subject to change at any time without notice. 3. Do not make copies or alter the document content without permission from NEC Corporation. 4. If you have any concerns, or discover errors or omissions in this document, contact your sales representative.
Page 10: Chapter 1 Maintenance
Describes how to reset or clear the server. See this section when the server is not working. 8. System Diagnostics Describes the system diagnostics of this server. 9. Offline Tools Describes tools for preventive maintenance of this product. Express5800/B120g-h Maintenance Guide...
Page 11: Relocation And Storage
• When storing the server, monitor the environmental conditions of the storage area. Temperature: −10°C to 55°C, Humidity: 20% to 80% (No dew condensation is permitted) Tips Make backup copies of important data stored in the hard disk drive. Express5800/B120g-h Maintenance Guide...
Page 12 If the server is suddenly moved from a cold place to a warm place, condensation will occur and cause failures. Wait for a sufficient period of time before using the server and other components. Note Check and adjust the system clock before operating after relocating or storing the server. Express5800/B120g-h Maintenance Guide...
Page 13: Daily Maintenance
We recommend you to apply the latest update always. NEC corporate site: http://www.nec.com/ [Support & Downloads] NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to BIOS and FW of the server. ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Page 14: Status Indicator Leds
Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, see Safety Precautions and Regulatory Notices. ● Do not disassemble, repair, or alter the server. ● Disconnect the power plug before cleaning the server. Express5800/B120g-h Maintenance Guide...
Page 15: Cleaning The Server
POWER LED is off. An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to remove any dirt or dust. Express5800/B120g-h Maintenance Guide...
Page 16: User Support
User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: 1.
Page 17: Collecting Failure Information
Windows Server 2012 R2 Click Settings on Charms Bar. To go to step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the screen. [Settings] [Event Viewer] 2. Click Control Panel from Settings. Express5800/B120g-h Maintenance Guide...
Page 18 On the Action menu, click Save All Events As. In File name, type the file name of the log. In Save as type, select the type of the log file you want to save, and then click Save. Express5800/B120g-h Maintenance Guide...
Page 19: Collecting Configuration Information
2. Type msinfo32.exe in the text box, and then press <Enter> key. [Search] [Run] 3. System Information dialog box will appear. 4. Click Export from File menu. 5. Type a file name in File Name, and then click Save. Express5800/B120g-h Maintenance Guide...
Page 20: Collecting User-Mode Process Dump
Press DUMP Switch to save the dump file if an error occurs. Insert a metal pin (a straightened large paper clip will make a substitute) into the switch hole to press DUMP Switch. Pressing DUMP Switch saves the dump file in the specified folder. Memory dumping will not be available if the server halts. DUMP Switch Express5800/B120g-h Maintenance Guide...
Page 21: Troubleshooting
→ After the AC power is supplied to the CPU blade (POWER LED lights amber), wait for about 60 seconds or longer, and then turn on the power of Blade Enclosure by using POWER Switch. Express5800/B120g-h Maintenance Guide...
Page 22 Restart the server and do not perform any keyboard or mouse operation until the BIOS start-up message appears. Are memory and PCI devices supported for this server?  → Unauthorized devices are not available for the server. Express5800/B120g-h Maintenance Guide...
Page 23: Problem At Starting Expressbuilder
Failed to open a file. Contact your sales representative. Failed to get the parameters of a file. Failed to save a file. Failed to copy a file. Contact your sales representative. An undefined error occurred. Express5800/B120g-h Maintenance Guide...
Page 24 → Run EXPRESSBUILDER from DVD, perform Update of Internal Flash Memory in Utility menu, and try again. [?] The server restarts automatically while operating EXPRESSBUILDER Is Boot Monitoring enabled?  → Disable Boot Monitoring in BIOS settings before operating EXPRESSBUILDER. Express5800/B120g-h Maintenance Guide...
Page 25: Problem Of Windows Installation
Configuration Utility) to properly configure the RAID controller before installing OS. Did you create a logical drive?  → For the RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility (LSI Software RAID Configuration Utility) to install OS. Express5800/B120g-h Maintenance Guide...
Page 26 (3) Click Start, point to Control Panel, click Administrative Tools, and then click Services to confirm whether the Telnet Service is registered. * You can specify the computer name with 15 characters or more after the installation of Telnet Service is finished. Express5800/B120g-h Maintenance Guide...
Page 27: Problem At Starting Windows
 Use recovery process to recover the OS. Problem of STOP Error [?] Unable to turn the power OFF at the blue screen (STOP error screen)  Press POWER Switch for four seconds or longer to forcedly power off the server. Express5800/B120g-h Maintenance Guide...
Page 28: Problem Of Raid System
Does DISK LED flash frequently even while the HDD is not accessed?  → When Patrol Read is running, DISK LED flashes even if the HDD is not being accessed. If SATA HDD is used, the DISK LED may stay on. Express5800/B120g-h Maintenance Guide...
Page 29: Problem Of Internal Devices And Other Hardware
[?] Unable to access a solid state drive Is the solid state drive applicable to the CPU blade?  → Operation of any device that is not authorized by NEC is not supported. Is the solid state drive properly installed? ...
Page 30 [?] Unable to access the (internal or external) SCSI devices Is the SCSI device supported for use with the server?  → Operation of any SCSI device that is not authorized by NEC is not supported. Are the optional SCSI controllers properly configured? ...
Page 31: Problem Of Os Operations
[?] Forgotten my login name and password for Web browser to use the remote management → Restore the factory settings including login name and password in the following procedure. Note Settings of remote management feature with NEC ESMPRO Agent Extension will be cleared when restoring the factory settings. Back up the settings before restoring.
Page 32: Problem Of Expressbuilder On Windows
→ Click Cancel to close the window. If you accidentally format it, you can recover by performing the Update command again. [?] The following message appears on the right bottom of screen Device driver software was not successfully installed → Ignore the message. The message will automatically disappear. Express5800/B120g-h Maintenance Guide...
Page 33: Problem Of Bundled Software
→ For details of NEC ESMPRO ServerAgentService (for Windows), see “NEC ESMPRO ServerAgentService Installation Guide (Windows)” in EXPRESSBUILDER. [?] NEC ESMPRO Manager → For details of NEC ESMPRO Manager, see “NEC ESMPRO Manager Installation Guide (Windows)” in EXPRESSBUILDER or its help. 5.11...
Page 34: Problem At Powering Off
[?] The power is not turned off Is the suppression feature of POWER Switch enabled?  → Run BIOS Setup Utility and confirm the following setting. Server → Power Switch Inhibit Enabled state prohibits POWER Switch operation. Express5800/B120g-h Maintenance Guide...
Page 35: Windows System Recovery
If the Windows does not start normally, you can recover it by using the feature of the Windows installation disc. To run this feature, start the installation disc, and then choose Repair your computer in Windows Setup Wizard. We recommend that this option is performed by the system administrator. Express5800/B120g-h Maintenance Guide...
Page 36: Resetting And Clearing The Server
If the server halts before starting the OS, press <Ctrl> + <Alt> + <Delete> keys. Resetting the server clears all the data in the memory and restarts the server. Note Make sure that no processing is in progress before resetting the server except when the server is stalled. Express5800/B120g-h Maintenance Guide...
Page 37: Bmc Reset
3. The BMC Reset starts. While BMC is being reset, STATUS LED lights red. Do not operate the server while STATUS LED lights red. After resetting BMC, STATUS LED lights green when the server is powered on, or goes off when the server is off-powered. ID / BMC RESET Switch Express5800/B120g-h Maintenance Guide...
Page 38: Forced Shutdown
If the remote power-on feature is used, cycle the power once to load the OS after the power has been forcibly turned off, and then turn off the power again by shutting down the OS. POWER Switch (Keep pressing for at least four seconds.) Express5800/B120g-h Maintenance Guide...
Page 39: System Diagnostics
● Hard disk drive Important To avoid affecting a network and storage system, disconnect a LAN cable, Fibre Channel, NEC Storage, and other external storage before running System Diagnostics. No data is written on the disk when checking the hard disk drives.
Page 40: Usage Of System Diagnostics
Shows the results of each test. Move the cursor and press <Enter> key on the cursor line to display the details of the test. If an error is detected by System Diagnostics, the relevant test result in the Test summary window is highlighted in red, and “Abnormal End” appears in the result on the right side. Express5800/B120g-h Maintenance Guide...
Page 41 To save it, connect FAT formatted removable media, and then choose Save(F). <Option> Optional features can be used from this menu. <Reboot> Reboots the server. 5. Choose Reboot in Enduser Menu. The server restarts. Remove EXPRESSBUILDER DVD from the drive. System Diagnostics is now completed. Express5800/B120g-h Maintenance Guide...
Page 42: Offline Tools
3. Keyboard Selection Menu appears after POST completion. The following menu appears after choosing a keyboard type. Off-line TOOL MENU Maintenance Utility Server Configuration Utility Exit 4. Choose a feature from the menu. See 9.2 Features of Offline Tools for more information. Express5800/B120g-h Maintenance Guide...
Page 43: Features Of Offline Tools
Off-line Maintenance Utility is started when Maintenance Utility is chosen. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for the server. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
Page 44: Console-Less Feature
You can also control Offline Tools remotely by using BIOS Console Redirection. 9.3.2 Preparation Enable the remote management feature of EXPRESSSCOPE Engine 3 in advance to check the hardware error during console-less operation. See "EXPRESSSCOPE Engine 3 User's Guide" or NEC ESMPRO Manager online help. Express5800/B120g-h Maintenance Guide...
Page 45: Chapter 2 Useful Features
Describes the EXPRESSBUILDER attached to the server. 6. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 7. NEC ESMPRO Describes NEC ESMPRO used to manage and monitor the server. 8. NEC Product Info Collection Utility Describes the NEC Product Info Collection Utility. 9 Ezclct Viewer Describes the NEC Product Info Collection Utility.
Page 46: System Bios
SETUP has the following menus. • Main menu • Advanced menu • Security menu • Server menu • Boot menu • Save & Exit menu These menus have submenus for relevant items. Selecting submenus allows you to configure further detailed parameters. Express5800/B120g-h Maintenance Guide...
Page 47: Main
(an NTP server) is recommended. If the system time becomes considerably slow or fast over time even though you regularly adjust it, contact the dealer where you purchased the server or the maintenance service company for maintenance. Express5800/B120g-h Maintenance Guide...
Page 48: Advanced
For the menus that show a “ ” to their left, press <Enter> key to display its submenu, and then change the settings. When [UEFI] is selected for Boot Mode: When [Legacy] is selected for Boot Mode: Note The Network Stack Configuration submenu and UEFI Driver Configuration submenu cannot be selected if Legacy is specified for Boot Mode. Express5800/B120g-h Maintenance Guide...
Page 49 On Advanced, choose Processor Configuration and then press <Enter> key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press <Enter> key to show its submenus. For details about the options, see the table on the next page. Express5800/B120g-h Maintenance Guide...
Page 50 – Windows Server 2008 R2 (used in Legacy Mode) See Chapter 1 Installing Windows in Installation Guide, and determine whether this feature is enabled or disabled according to description in "Before Starting Setup". [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 51 Displays the revision of the microcode applied to processor 2. EMT64 (display only) Displays Supported when processor 2 supports the Intel 64 architecture. Displays Supported when processor 2 supports Hyper-Threading (display only) Hyper-Threading Technology. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 52 Uncore in each processor. This option is displayed Coordination Enabled when Uncore Frequency Scaling is set to Enabled. Hardware P-State Specifies the Hardware P-State mode of a processor. This [Disabled] option is displayed when the processor supporting this feature is Autonomous installed. Corporative Express5800/B120g-h Maintenance Guide...
Page 53 Chapter 2 Useful Features 1. System BIOS Option Parameter Description Autonomous C-State [Disabled] Enables or disables the Autonomous C-State of a processor. Enabled This option is displayed when the processor supporting this feature is installed. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 54 Refer to Chapter 2 (1.5.5 Using Memory RAS Feature) in User's Guide. Lock Step Sparing Patrol Scrub Disabled Enables or disables memory RAS feature (Patrol Scrubbing). [Enabled] Demand Scrub Disabled Enables or disables memory RAS feature (Demand Scrubbing). [Enabled] [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 55 (Mirrored / Lock Step / Spared) in memory RAS mode. Number (Error): Indicates the memory capacity and failed DIMM. Disabled: Indicates the DIMM has been degraded due to a memory error. Not Present: Indicates that no DIMM is installed. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 56 65 msec to 210 msec [260 msec to 900 msec] 1 sec to 3.5 sec 4 sec to 13 sec 17 sec to 64 sec I/O Non-Posted Prefetch Enables or disables I/O Non-Posted Prefetch feature. [Disabled] Enabled [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 57 [ ]: Factory setting Note For a RAID controller, LAN card (network boot), or Fibre Channel controller, if no hard disk drive on which an OS is installed is connected, set the option ROM for that PCI slot to Disabled. Express5800/B120g-h Maintenance Guide...
Page 58 [ ]: Factory setting Note For a RAID controller, LAN card (network boot), or Fibre Channel controller, if no hard disk drive on which an OS is installed is connected, set the option ROM for that PCI slot to Disabled. Express5800/B120g-h Maintenance Guide...
Page 59 Chapter 2 Useful Features 1. System BIOS PCI Link Speed Settings Submenu Option Parameter Description Target Link Speed Limit [Auto] Specifies the upper limit of link speed of onboard PCI device. 2.5 GT/s 5.0 GT/s [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 60 Enables or disables the feature that remotely powers on through a network. [Enabled] Wake On RTC Alarm [Disabled] Enables or disables the feature that remotely powers on using the real time clock. Enabled [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 61 Specify the delay time before HDD is accessed during POST. 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Onboard SATA RAID Oprom Disable Enable or disable the option ROM scan for onboard SATA RAID. [Enable] [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 62 Specify the delay time before HDD is accessed during POST. 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds [ ]: Factory setting Note NEC has not verified the operation in IDE mode. Express5800/B120g-h Maintenance Guide...
Page 63 40 sec Controller Timeout 1 sec Specifies the time to wait when issuing Control, Bulk, or Interrupt Transfer Command to a USB Controller until a timeout occurs. 5 sec 10 sec [20 sec] [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 64 On Advanced, choose Serial Port Configuration and then press <Enter> key to display the menu screen shown below. On BIOS Redirection Port, choose Serial Port B and then press <Enter> key to display the menu screen shown below. Express5800/B120g-h Maintenance Guide...
Page 65 [ ]: Factory setting Note The parameters for the serial ports A and B are contained in NEC ESMPRO Manager, Online BMC Configuration Tool, and EXPRESSSCOPE Engine 3. However, the setting for serial port A are invalid because this server does not have serial port A.
Page 66 PXE Configuration – – Network Mode Disabled Specifies the PXE network mode. [IPv4] IPv6 Media Detect Count [1]-50 Specifies the number of times trying to detect media at PXE connection. iSCSI Configuration – – [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 67 IQN format (iSCSI Qualifier Name). The menu items below can be selected when iSCSI Initiator Name is specified. Add an Attempt – – Attempt [XX] – – Delete Attempts – – Change Attempt Order – – [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 68 Chapter 2 Useful Features 1. System BIOS ①. Add an Attempt submenu Note A MAC address is displayed when the onboard LAN controller or the UEFI driver for the PCI device is loaded. Option Parameter Description MAC [XX:XX:XX:XX:XX:XX] – – Express5800/B120g-h Maintenance Guide...
Page 69 Enabled is selected for Get Target and 223 info via DHCP. Target IP Address IP Address Specifies the IP address of the target device. This item is not displayed when Enabled is selected for Get Target info via DHCP. Express5800/B120g-h Maintenance Guide...
Page 70 This item is displayed when CHAP is selected for Authentication Type and Mutual is selected for CHAP Type. Save Changes – Saves the current settings. Back to Previous Page – Returns to the iSCSI Configuration submenu. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 71 Enabled Commit Changes and Exit – Saves the current setting and returns to the iSCSI Configuration submenu. Discard Changes and Exit – Discards the current setting and returns to the iSCSI Configuration submenu. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 72 <+> or <–> key. Commit Changes and Exit – Saves the current setting and returns to the iSCSI Configuration submenu. Discard Changes and Exit – Discards the current setting and returns to the iSCSI Configuration submenu. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 73 (UEFI Driver Name) – This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded. The on-screen menu differs depending on the specified UEFI driver. Driver Health – – Express5800/B120g-h Maintenance Guide...
Page 74 [0]-7 Specifies VLAN Priority. Add VLAN － Adds VLAN. Configured VLAN List －－ VLAN ID: [x], Priority:[x] [Disabled] Set VLAN to be deleted to [Enabled] Enabled Remove VLAN － Deletes the specified VLAN. ]: factory setting Express5800/B120g-h Maintenance Guide...
Page 75 (Display only) Displays the status of the UEFI driver. This item is displayed when the onboard LAN controller or a UEFI driver for a PCI device is loaded, and the UEFI driver supports the Driver Health Protocol. Express5800/B120g-h Maintenance Guide...
Page 76: Security
Enables or disables the feature that requires a password on boot. This item is selectable only when the Administrator Password Enabled has been set. Disable Remote Media USB [Disabled] Enables or disables the USB port that Remote Media uses. Ports Enabled Express5800/B120g-h Maintenance Guide...
Page 77 This submenu is available for configuration only when Administrator Password has been set. [ ]: Factory setting Trusted Computing Submenu On Security menu, choose Trusted Computing and then press <Enter> key to display the menu screen shown below. Express5800/B120g-h Maintenance Guide...
Page 78 Chapter 2 Useful Features 1. System BIOS If TPM Support is enabled, the following menu screen appears. If TXT Support is enabled, the following screen appears. Express5800/B120g-h Maintenance Guide...
Page 79 Enables or disables Intel Virtualization Technology (Virtualization Technology for processer) [Enabled] VT-d Disabled Enables or disables Intel Virtualization Technology for Directed I/O. This option is displayed only when a processor that [Enabled] supports this feature is installed. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 80: Server
Boot Monitoring [Disabled] Enables or disables the boot monitoring feature and specifies the timeout setting. To use this feature, install NEC ESMPRO 5-60 minutes ServerAgentService on Windows. If starting up an OS on which it is not installed, disable this feature.
Page 81 Boot menu. Reduce the number of bootable devices by disconnecting unused USB device, or change Option ROM Scan for onboard devices or PCI slots to Disabled. [ ]: Factory setting Express5800/B120g-h Maintenance Guide...
Page 82 Displays the revision of the sensor data record. NM Firmware Version (display only) Displays the firmware version of Intel Node Manager. Descriptor Revision (display only) Displays the Descriptor revision. Chipset Revision (display only) Displays the Chipset revision. Express5800/B120g-h Maintenance Guide...
Page 83 * Continue pressing POWER Switch for at least four seconds to forcibly turn off the power. • If an uninterruptible power supply (UPS) is used for automatic operation, set the Tips AC-LINK to Power On. • The setting of AC-LINK is made valid at the next POST execution. Express5800/B120g-h Maintenance Guide...
Page 84: Boot
Enables or disables the feature to display the logo during POST. [Enabled] Disabled: the results of POST execution are displayed instead of the NEC logo after the power is turned on. If BIOS Redirection Port is enabled, this option is shown as Unavailable and inaccessible (run with Disabled state automatically).
Page 85 • If Boot Mode is set to UEFI, HDD Priorities shows the name registered in the installed OS. • If Boot Mode is set to Legacy, HDD Priorities shows the model number of the hard disk drive. Express5800/B120g-h Maintenance Guide...
Page 86: Save & Exit
The settings must be corrected according to your hardware/software environment by referring to the list of settings in this section. • The values of iSCSI Configuration submenu and UEFI Driver Configuration submenu do not return to the default value. Express5800/B120g-h Maintenance Guide...
Page 87: Flash Fdd
Do not use Flash FDD to back up data. Flash FDD can only be used to save temporary data. 2.1.1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost. 2.1.2 Handling Flash FDD ●...
Page 88: Using On Expressbuilder
Chapter 2 Useful Features 2. Flash FDD 2.1.3 Using on EXPRESSBUILDER ● Connect Flash FDD after Home Menu appears. ● Remove Flash FDD from the server when closing EXPRESSBUILDER. Express5800/B120g-h Maintenance Guide...
Page 89: Power Control Feature
Ignore the following event when running Windows Server 2012 R2. This event is logged at the normal operation of controlling the server power. • Source: Kernel-Processor-Power Event ID: Level: Warning User: SYSTEM • Source: Kernel-Processor-Power Event ID: Level: Warning User: SYSTEM Express5800/B120g-h Maintenance Guide...
Page 90: Raid System Configuration
SETUP by pressing the < F2> key while expanding option ROM.) If you fail to press the <F2> key or the system proceeds without displaying the following Tips screen, restart the system, and then press the <F2> keys on the POST screen. Express5800/B120g-h Maintenance Guide...
Page 91: Advanced Menu
The Advanced menu appears if you move the cursor to the position of Advanced. If you select UEFI Driver Configuration and press the <Enter> key, the following submenu appears. Select LSI Software RAID Configuration Utility and press the <Enter> key. The TOP menu of LSI Software RAID Configuration Utility appears. Express5800/B120g-h Maintenance Guide...
Page 92: Quitting Lsi Software Raid Configuration Utility
Quitting LSI Software RAID Configuration Utility To quit the utility, press the <Esc> key on the TOP menu of LSI Software RAID Configuration Utility. When the following screen appears, the LSI Software RAID Configuration Utility is exited. Express5800/B120g-h Maintenance Guide...
Page 93: Menu Tree
Clearing the RAID Configuration Virtual Drive Management > Create Configuration Creating the RAID Configuration Save Configuration Storing the created configuration Select RAID Level Selecting the RAID level Selecting the HDD creating the Virtual Select Drives From Drive Express5800/B120g-h Maintenance Guide...
Page 94 Drive ID Physical Drive ID State Online Physical Drive status Coerced Size (MB) Other Physical Drive size Device Type Physical Drive type Connected Port Port number Media Errors Media error count Predicted Fail Count Failure prediction count Express5800/B120g-h Maintenance Guide...
Page 95 Physical Drive. Starting the operations to the Physical Start Operation Drive Cancel of the operations being executed Stop Operation in the Physical Drive. > View Global Hot Spare Drives Device-dependent Display of the Global Hot Spare Drive Express5800/B120g-h Maintenance Guide...
Page 96: Procedures For Using Configuration Utility
Creating a new virtual drive is to create a virtual drive by using a new physical device. Adding a virtual drive is to create an additional virtual drive by using an unused area of the existing Drive Group. Express5800/B120g-h Maintenance Guide...
Page 97 Select Select Drives, and then select the device type for Select Media Type. Note • Do not select Both. This platform does not support Both of Media Type. • The options for Select Media Type vary depending on the connected device. Express5800/B120g-h Maintenance Guide...
Page 98 Select all of the physical devices to be created, select Apply Changes, and then select OK on the next screen. Note You may select either of the upper or lower Apply Changes which is provided at two locations. Express5800/B120g-h Maintenance Guide...
Page 99 Selecting “Disable” degrades performance by approximately 50%, comparing with the “Enable” setting. 5-5. Read Ahead: Specify the Read Ahead setting. Parameter Remarks Disable Does not perform read ahead. Enable* Performs read ahead. * Recommended Express5800/B120g-h Maintenance Guide...
Page 100 When all the settings are completed, select Save Configuration. Note You may select either of the upper or lower Save Configuration which is provided at two locations. Select Yes, and then select OK on the next screen. A virtual drive is created. Express5800/B120g-h Maintenance Guide...
Page 101 Select the Drive Group to be additionally created for Choose Drive Group, and then select “Enabled”. Select Apply Changes, and then OK on the next screen. Note You may select either of the upper or lower Apply Changes which is provided at two locations. Express5800/B120g-h Maintenance Guide...
Page 102 Drive Group setting is also changed. When all the settings are completed, select Save Configuration. Note You may select either of the upper or lower Save Configuration which is provided at two locations. Express5800/B120g-h Maintenance Guide...
Page 103 Drive information on the following screen. When multiple virtual drives are created, for Select Virtual Drive, select the virtual drive you want to check. Press the <Esc> key to return to the previous screen, and then select Select Virtual Drive Operations. Express5800/B120g-h Maintenance Guide...
Page 104 Data is lost after initialization. Take extreme care to select the correct Virtual Drive. Select “Virtual Drive Operation”, and then select “Fast Initialization” on the following screen. Important Full Initialization on the LSI Software RAID Configuration Utility takes long time, so do not select it. Express5800/B120g-h Maintenance Guide...
Page 105 11. Install the OS. You don’t need to install the OS if the created virtual drive is not for booting the OS. After the OS is installed, install Universal RAID Utility. For more information about how to install, refer to the User's Guide that comes with this server. Express5800/B120g-h Maintenance Guide...
Page 106 Inconsistency may be detected at the first time of the consistency check, but there is no problem. Note For RAID0, running Check Consistency is not required. 13. Press the <Esc> key to return to the TOP menu and exit the utilities. Express5800/B120g-h Maintenance Guide...
Page 107: Manual Rebuild
Run LSI Software RAID Configuration Utility. From the TOP menu, select Drive Management, and then Select Drive Operations. The following screen appears. Confirm that the target physical device is displayed for Select Drive. Select Drive Operations, and then select "Rebuild". Express5800/B120g-h Maintenance Guide...
Page 108 The status of Operation Progress is not automatically updated. If you want to update the progress status, press the <Esc> key to return to the previous screen, and then select Select Virtual Drive Operations again. Exit LSI Software RAID Configuration Utility. Express5800/B120g-h Maintenance Guide...
Page 109: Check Consistency
For RAID0, running Check Consistency is not required. Run LSI Software RAID Configuration Utility Run Check Consistency Exit LSI Software RAID Configuration Utility From the TOP menu of LSI Software RAID Configuration Utility, select Virtual Drive Management. Express5800/B120g-h Maintenance Guide...
Page 110 Chapter 2 Useful Features 4. RAID System Configuration 2. Select Select Virtual Drive Operations. 3. Select the target virtual drive for Select Virtual Drive Select "Virtual Drive Operation". Express5800/B120g-h Maintenance Guide...
Page 111 Chapter 2 Useful Features 4. RAID System Configuration 5. Select "Check Consistency". 6. Select Start Operation. 7. Select Yes on the next screen. Express5800/B120g-h Maintenance Guide...
Page 112 Note The status of Operation Progress is not automatically updated. Press the <Esc> key to return to the screen to the upper position once; the progress status is updated when the mode enters “Select Virtual Drive Operations”. Express5800/B120g-h Maintenance Guide...
Page 113: Others
Physical device information Use this feature to display physical device information. From the TOP menu, select Drive Management and then View Drive Properties, and then select Select Drive to select the physical device you want to check. Express5800/B120g-h Maintenance Guide...
Page 114: Lsi Software Raid Configuration Utility And Universal Raid Utility
Array (Disk Array) Number starting from 0 Number starting from 1 Assigned based on Enclosure Physical Drive (Physical Device) Number starting from 0 number and slot number Drive Group (Disk Array) Number starting from 0 Number starting from 1 Express5800/B120g-h Maintenance Guide...
Page 115 BGI Rate (Background Initialization Priority). But Universal RAID Utility cannot set Background Initialization Priority. • Initialization priority cannot be set by Universal RAID Utility in LSI Embedded MegaRAID. To set the initialization priority, use LSI Software RAID Configuration Utility. Express5800/B120g-h Maintenance Guide...
Page 116: Details Of Expressbuilder
After installing Starter Pack in the server, you can run EXPRESSBUILDER as a Windows application. Run NEC EXPRESSBUILDER from Windows Start Menu or run the shortcut on the desk top. When EXPRESSBUILDER starts as a Windows application, Autorun Menu shown in Chapter 2 (5.2 Menus of EXPRESSBUILDER) - (4) Autorun Menu will appear.
Page 117: Menus Of Expressbuilder
You can remotely operate EXPRESSBUILDER by using BIOS Console Redirection when choosing Tool menu (Redirection mode). The menu items and the tools are the same as those in normal mode. Tips Choose the normal mode when using the remote KVM feature. Express5800/B120g-h Maintenance Guide...
Page 118 Test and diagnostics Return to the previous menu Choose Test and diagnostics to run System Diagnostics, which is used to analyze and diagnose the server and check the cable connection. For details, see Chapter 1 (8. System Diagnostics). Express5800/B120g-h Maintenance Guide...
Page 119 Applications Installs or runs an application individually. e) Files for Setup Creates the file for Windows installation. f) Maintenance Updates Internal Flash Memory or copies the application files to removable media. g) Exit Closes the menu. Express5800/B120g-h Maintenance Guide...
Page 120: Utilities In Expressbuilder
Saves or loads the configuration data on a RAID controller. (2) File execution Directly runs an external utility on removable media. Use this feature only for utilities provided by NEC. Note Do not run the file provided by a third party.
Page 121: Expressscope Engine 3
Accessing* a CD-ROM, DVD ROM, floppy disk, ISO image, or USB flash drive in a remote console * To actualize these features, the virtual USB mass storage (Remote FD, Remote CD/DVD, Remote USB Memory, or Virtual Flash) is always connected as USB mass storage for CPU blade. Express5800/B120g-h Maintenance Guide...
Page 122: Nec Esmpro
Chapter 2 Useful Features 7. NEC ESMPRO NEC ESMPRO NEC ESMPRO ServerAgentService (for Windows) For details of NEC ESMPRO ServerAgentService (for Windows), see “NEC ESMPRO ServerAgentService Installation Guide (Windows)” in EXPRESSBUILDER. Express5800/B120g-h Maintenance Guide...
Page 123: Nec Esmpro Manager
7. NEC ESMPRO NEC ESMPRO Manager NEC ESMPRO Manager can remotely control and monitor the hardware and RAID system of the server. To use these features, install the bundle software for the server such as NEC ESMPRO ServerAgentService. For details, see "NEC ESMPRO Manager Installation Guide" or online help.
Page 124: Nec Esmpro Agent Extension
For details, see "Server Configuration Utility User’s Guide" in EXPRESSBUILDER. NEC ExpressUpdate Agent NEC ExpressUpdate Agent can manage and update the versions of the firmware and software installed in this server. You can install the downloaded packages easily by using NEC ExpressUpdate.
Page 125: Nec Product Info Collection Utility
8. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
Page 126: Ezclct Viewer
Chapter 2 Useful Features 9. Ezclct Viewer Ezclct Viewer Ezclct Viewer can display the log files collected by NEC Product Info Collection Utility. For details, see " Ezclct Viewer User’s Guide" in EXPRESSBUILDER. Express5800/B120g-h Maintenance Guide...
Page 127: Universal Raid Utility
Universal RAID Utility is an application to manage or monitor the following RAID controller. • Onboard RAID Controller (LSI Embedded MegaRAID) See "Installation Guide (Windows)" for installation. See "Universal RAID Utility User’s Guide" in the attached EXPRESSBUILDER for more information. Express5800/B120g-h Maintenance Guide...
Page 128: Advanced Lan Configuration
In UEFI mode 1. Power on the server. 2. On the POST screen or after NEC logo is displayed, press <F2> key to run BIOS Setup Utility. 3. Select Advanced → UEFI Driver Configuration. 4. From the list, select a LAN riser card that is installed to the server.
Page 129: In Legacy Mode
Press <Ctrl> key first, then press <S> key. • If the following screen does not appear, restart the server and press <Ctrl> + <S> keys again. 2. From Device List, select a logical port you want to configure. Express5800/B120g-h Maintenance Guide...
Page 130 6. Press <ESC> key to return to Device List. If you configure any other device, repeat steps 2 through 6. 7. Press <ESC> key to return to Exit Configuration, and select Exit and Save Configurations. 8. Press <Ctrl> + <Alt> + <Delete> keys to restart the server. Express5800/B120g-h Maintenance Guide...
Page 131: Iscsi Offload
UEFI Mode 1. Power on the server. 2. On the POST screen or after NEC logo is displayed, press <F2> key to run BIOS Setup Utility. 3. Select Advanced → PCI Device Controller and Option ROM Settings. 4. Put the cursor onto LAN1 Option ROM Scan or LAN2 Option ROM Scan, and select Enabled.
Page 132 11. Advanced LAN Configuration Chapter 2 Useful Features 9. Select NIC Partitioning Configuration Menu. 10. Select a logical port you want to configure. This step is unnecessary for the port where "ETH:iSCSI" is shown. Express5800/B120g-h Maintenance Guide...
Page 133 12. Press <ESC> key to return to UEFI Driver Configuration menu (step 7). To configure any other devices, repeat steps 8 through 11. 13. Press <ESC> key to return to the top menu, and save changes and exit as follows: Save & Exit → Save Changes and Exit Express5800/B120g-h Maintenance Guide...
Page 134: Legacy Mode
1. Power on the server. 2. On the POST screen or after NEC logo is displayed, press <F2> key to run BIOS Setup Utility. 3. Move the cursor onto Boot and change Boot Mode to Legacy (the default setting is UEFI Mode).
Page 135 11. Advanced LAN Configuration Chapter 2 Useful Features 8. From Device List, select a logical port you want to configure. 9. Select Device Hardware Configuration from Main Menu. Express5800/B120g-h Maintenance Guide...
Page 136 NIC can be divided into up to four logical partitions per a port. Note NPAR mode is supported only on 64-bit OS. 11. Press <ESC> key to return to Main Menu. 12. Select NIC Partition Configuration from Main Menu. Express5800/B120g-h Maintenance Guide...
Page 137 The port number to be configured depends on the Multi-Function Mode selected. – When SF is selected: PF#0 – When NPAR is selected: PF#0, PF#2, PF#4, PF#6 For the port that indicates "Eth:iSCSI", this step is unnecessary. Express5800/B120g-h Maintenance Guide...
Page 138 15. Press <ESC> key to return to Device List menu. If you configure any other device, repeat steps 8 through 14. Press <ESC> key to return to Exit Configuration menu, and select Exit and Save Configurations. 16. Press any key to exit Configuration Menu. Express5800/B120g-h Maintenance Guide...
Page 139: Precautions On Using Vio Control Feature
Press Ctrl-S to enter Configuration Menu  Tips Press <Ctrl> key first, and then press <S> key.  If you fail to press the key and the following screen does not appear, restart the server and press <Ctrl> + <S> keys again. Express5800/B120g-h Maintenance Guide...
Page 140 11. Advanced LAN Configuration Chapter 2 Useful Features 3. From Device List, select a physical port you want to configure. 4. Select MBA Configuration from Main Menu. 5. Put the cursor onto Boot Protocol, and change to None. Express5800/B120g-h Maintenance Guide...
Page 141: Precautions On Using Internal Flash Memory
If you use EXPRESSBUILDER installed in internal flash memory on CPU blade, you cannot install an OS to iSCSI target disk. To install an OS to iSCSI target disk, start the system from EXPRESSBUILDER DVD provided with your server, and install an OS. Express5800/B120g-h Maintenance Guide...
Page 142: Bios Settings For Iscsi Boot
POST screen. Press <F2> SETUP, …(The message varies depending on the environment) 2. Select [Advanced]－[Serial Port Configuration] and press <Enter>. 3. Confirm that the [BIOS Redirection Port] is set to “Disabled”. Express5800/B120g-h Maintenance Guide...
Page 143: Express Report Service / Express Report Service (Https)
Chapter 2 Useful Features Express Report Service / Express Report Service (HTTPS) For details about Express Report Service / Express Report Service (HTTPS), see “Express Report Service / Express Report Service (HTTPS) Installation Guide (Windows)” in EXPRESSBUILDER. Express5800/B120g-h Maintenance Guide...
Page 144: Express Report Service (Mg)
13. Express Report Service (MG) Chapter 2 Useful Features Express Report Service (MG) For details about Express Report Service (MG), see “Express Report Service (MG) Installation Guide (Windows)” in EXPRESSBUILDER. Express5800/B120g-h Maintenance Guide...
Page 145: Chapter 3 Appendix
Shows a list of error messages for errors detected by the power on self-test (POST). 2. List of Windows Event Logs Shows a list of Windows event logs. 3. Glossary Describes words used on this document and their explanations 4. Revision Record Shows the revision history of this document. Express5800/B120g-h Maintenance Guide...
Page 146: Error Message Of Post And Virtual Lcd
Write down the displayed messages before contacting your sales representative. The messages are useful information for maintenance. • The list only contains messages output by the server. For details about error messages of optional devices, refer to the instructions that come with each product. Express5800/B120g-h Maintenance Guide...
Page 147 The BIOS flash memory was not 8830 PEI_RECOVERY_NO_CAPSULE recovered correctly. 8831 PEI_RECOVERY_PPI_NOT_FOUND 8832 PEI_RECOVERY_FAILED 9000 Unsupported CPU detected An unsupported CPU was detected. 9001 Unsupported CPU detected on CPU #1 9002 Unsupported CPU detected on CPU #2 Express5800/B120g-h Maintenance Guide...
Page 148 CPU2_DIMM4. A011 Memory Error detected in An error was detected on CPU2_DIMM5 CPU2_DIMM5. A012 Memory Error detected in An error was detected on CPU2_DIMM6 CPU2_DIMM6. A013 Memory Error detected in An error was detected on CPU2_DIMM7 CPU2_DIMM7. Express5800/B120g-h Maintenance Guide...
Page 149 CPU1_DIMM7 has been disabled. A memory error was detected. CPU1_DIMM7 has been disabled. AE08 CPU1_DIMM8 has been disabled. A memory error was detected. CPU1_DIMM8 has been disabled. AE09 CPU1_DIMM9 has been disabled. A memory error was detected. CPU1_DIMM9 has been disabled. Express5800/B120g-h Maintenance Guide...
Page 150 An error in CPU1_DIMM6 was enabled. detected, but this DIMM was forcibly enabled because all memory was disabled. AE87 CPU1_DIMM7 with error is An error in CPU1_DIMM7 was enabled. detected, but this DIMM was forcibly enabled because all memory was disabled. Express5800/B120g-h Maintenance Guide...
Page 151 An error in CPU2_DIMM8 was enabled. detected, but this DIMM was forcibly enabled because all memory was disabled. AE95 CPU2_DIMM9 with error is An error in CPU2_DIMM9 was enabled. detected, but this DIMM was forcibly enabled because all memory was disabled. Express5800/B120g-h Maintenance Guide...
Page 152 - Mezzanine Slot 4 Failed to expand option ROM of I/O B30A Expansion ROM not initialized Blade PCI slot. - I/O Blade PCI Slot B330 Expansion ROM not initialized Failed to expand option ROM of PCI - PCI Slot Slot. Express5800/B120g-h Maintenance Guide...
Page 153 Accessing the BMC address failed. C104 BMC IBF or OBF check failed. There is not enough capacity to Run the Offline Tools and delete the event C105 BMC SEL area full. write the system event log. logs. Express5800/B120g-h Maintenance Guide...
Page 154 30 failed in previous boot seconds, and then install it again. Inconsistency was found on BMC Contact your sales representative. C11F Backup Data of BMC Mezzanine mezzanine card. card has corrupted. Express5800/B120g-h Maintenance Guide...
Page 155 Can't Read FRU on CPU Unit TypeII Mezzanine Intel Node Manager is in Recovery Power off the CPU blade, remove it from C501 ME is in Recovery Mode. Mode. blade enclosure, wait for at least 30 seconds, and then install it again. Express5800/B120g-h Maintenance Guide...
Page 156 The table below shows the error messages displayed on upper and lower lines, cause, and solution. Message displayed on upper LCD line Message is sent from BIOS Message displayed on lower LCD line Message is sent from Express5800/B120g-h Maintenance Guide...
Page 157 Memory Sparing feature failed over to Sparing Fail - over standby memory. on CPUx (x: CPU socket number) Memory DIMM Memory Mirroring feature failed over to Mirroring Fail - over standby memory. on CPUx (x: CPU socket number) Express5800/B120g-h Maintenance Guide...
Page 158 No CPU is installed in CPU #1 Check installation status of the CPU socket. blade. CPU1_DIMMX Uncorrectable Error An uncorrectable error occurred Contact your sales representative. (X: number) on DIMM for CPU #1. X: Failed DIMM number (1-origin) Express5800/B120g-h Maintenance Guide...
Page 159 Failed occurred. seconds, and restart the server. Node Manager Firmware Flash Erase Error Node Manager Firmware Flash Corrupted Node Manager Internal Error Node Manager can't communicate Node Manager Manufacturing Error Node Manager Persistent Storage Integrity Error Express5800/B120g-h Maintenance Guide...
Page 160: List Of Windows Event Logs
QLogic BCM57840 Ethernet (NDIS VBD Client) #xx: The network link is Warning down. l2nd Check to make sure the network cable is properly connected. Upon system startup or when applying There is no problem with system operation. Starter Pack Express5800/B120g-h Maintenance Guide...
Page 161 However, the system is configured to not allow Manager 7030 interactive services. This service may not function properly. If this event is logged only when installing an OS, and is not repeatedly Upon OS installation logged, there is no problem with system operation. Express5800/B120g-h Maintenance Guide...
Page 162 There is no problem with system operation. Microsoft-Windows- License Activation (slui.exe) failed with the following error Error Security-SPP code:hr=0xC004F063 8198 If this event is not logged repeatedly after license authentication Upon OS installation process, it is not problems. Express5800/B120g-h Maintenance Guide...
Page 163 (0.0312842 seconds) AppReadiness If this event is not logged repeatedly after you log in to the system for Upon OS installation the first time after the OS is installed, there is no problem with system operation. Express5800/B120g-h Maintenance Guide...
Page 164: Glossary
NEC ESMPRO Manager Software for managing multiple servers on network. NEC ESMPRO Software for monitoring the server. This works with NEC ESMPRO Manager. You can ServerAgentService choose Service Mode or Non-Service Mode when installing this software. Service Mode resides as the OS service and Non-Service Mode does not use the OS service to reduce memory, CPU power, and other OS resources.
Page 165: Revision Record
Chapter 3 Appendix 4. Revision Record Revision Record Document Number Date Issued Description First edition April 2016 Newly created (40.105.01-104.01) Express5800/B120g-h Maintenance Guide...
Page 166 NEC Express Server Express5800/B120g-h Maintenance Guide April 2016 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2016 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.

NEC Express5800/B120g-h Maintenance Manual

Chapter 1 Maintenance

Chapter 2 Useful Features

Chapter 3 Appendix

Quick Links

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Summary of Contents for NEC Express5800/B120g-h

Table of Contents