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Dell XPS 9380 Service Manual

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Download this manual See also: Setup and Specifications
XPS 9380
Service Manual
Computer Model: XPS 9380
Regulatory Model: P82G
Regulatory Type: P82G002

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Summary of Contents for Dell XPS 9380

  • Page 1 XPS 9380 Service Manual Computer Model: XPS 9380 Regulatory Model: P82G Regulatory Type: P82G002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................7 Before you begin ................................7 2 After working inside your computer....................... 8 3 Safety instructions............................9 Electrostatic discharge—ESD protection........................9 ESD field service kit ................................ 10 Components of an ESD field service kit........................10 ESD protection summary ............................10 Transporting sensitive components..........................
  • Page 4 13 Replacing the speakers..........................27 Procedure..................................27 Post-requisites..................................27 14 Removing the coin-cell battery........................28 Prerequisites..................................28 Procedure..................................28 15 Replacing the coin-cell battery........................29 Procedure..................................29 Post-requisites..................................29 16 Removing the heat sink..........................30 Prerequisites..................................30 Procedure..................................30 17 Replacing the heat sink..........................31 Procedure..................................31 Post-requisites.................................. 31 18 Removing the display assembly........................
  • Page 5 25 Replacing the system board........................46 Procedure..................................46 Post-requisites..................................47 Entering the Service Tag in the BIOS setup program....................47 26 Removing the power button with optional fingerprint reader..............48 Prerequisites..................................48 Procedure..................................48 27 Replacing the power button with optional fingerprint reader..............49 Procedure..................................49 Post-requisites..................................49 28 Removing the keyboard..........................
  • Page 6 Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................62 Running the ePSA diagnostics..........................62 System diagnostic lights..............................62 Flashing BIOS (USB key)..............................63 Flashing the BIOS................................64 Flea power release................................64 Wi-Fi power cycle................................64 Contents...

  • Page 7: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. Click Start > Power >...

  • Page 8: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 9: Safety Instructions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 10: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 12: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Philips screwdriver #0 • Philips screwdriver #1 • Torx #5 (T5) screwdriver • Plastic scribe Recommended tools...

  • Page 13: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 14 Component Secured to Screw type Quantity Screw image Solid-state drive shield System board M2x3L and solid-state drive Battery Palm-rest assembly M2x2 Battery Palm-rest assembly M1.6x4 Base cover Palm-rest assembly M2x3, Torx Screw list...

  • Page 15: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Remove the eight screws (M2x3, Torx) that secure the base cover to the palm-rest assembly.
  • Page 16 Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly. Lift the base cover from the palm-rest assembly. Disconnect the battery cable from the system board. Removing the base cover...
  • Page 17 Removing the base cover...

  • Page 18: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and slide in the base cover into place.
  • Page 19 Replace the eight screws (M2x3, Torx) that secure the base cover to the palm-rest assembly. Replacing the base cover...

  • Page 20: Removing The Battery

    In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Prerequisites Remove the base cover. Procedure Ensure that the battery cable is disconnected from the system board.
  • Page 21 Remove the four screws (M2x2) that secure the battery to the palm-rest assembly. Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. Lift the battery off the palm-rest assembly. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer. Removing the battery...

  • Page 22: Replacing The Battery

    • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly. Replace the four screws (M2x2) that secure the battery to the palm-rest assembly.

  • Page 23: Post-Requisites

    Post-requisites Replace the base cover. Replacing the battery...

  • Page 24: Removing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 25: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 26: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 27: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the left speaker on the palm-rest assembly.

  • Page 28: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 29: Replacing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the system board. Connect the coin-cell battery cable to the system board.

  • Page 30: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 31: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 32: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 33 Place the top surface of the computer on a flat and clean surface, then open the computer at a 90 degree angle. Gently slide and lift the display assembly from the palm-rest assembly. Removing the display assembly...

  • Page 34: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the palm-rest assembly under the hinges of the display assembly.

  • Page 35: Post-Requisites

    Replace the four screws (M2.5x4) securing the display hinges to the palm-rest assembly and connect the camera cable to the system board, adhering the tape securing the camera cable to the fans. Align the screw hole on the wireless antenna and camera cable bracket to screw hole on the system board. Replace the screw (M1.6x3) that secures the wireless antenna and camera cable bracket to the system board.

  • Page 36: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 37 Disconnect the headset-port cable from the system board. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly. Lift the headset port from the system board. Removing the headset port...

  • Page 38: Replacing The Headset Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the headset port in its slot on the palm-rest assembly.

  • Page 39: Post-Requisites

    Post-requisites Replace the base cover. Replacing the headset port...

  • Page 40: Removing The Fans

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.
  • Page 41 Removing the fans...

  • Page 42: Replacing The Fans

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the left and right fans with the screw holes on the system board.

  • Page 43: Post-Requisites

    Post-requisites Replace the base cover. Replacing the fans...

  • Page 44: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 45 Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly. Lift the system board from the palm-rest assembly. Removing the system board...

  • Page 46: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 47: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 48: Removing The Power Button With Optional Fingerprint Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 49: Replacing The Power Button With Optional Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If the power button does not include the fingerprint reader, perform only steps 2 and 3. Complete all steps if the power button includes the fingerprint reader.

  • Page 50: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 51: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the thermal pad and foil sticker that is shipped with the keyboard onto the replacement keyboard.

  • Page 52: Removing The Palm-Rest Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover.

  • Page 53: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface.

  • Page 54: Device Drivers

    Device drivers Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Video drivers In the Device Manager, check if the video driver is installed. Install the video driver update from www.dell.com/support.

  • Page 55: System Setup

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 56: System Setup Options

    • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: •...
  • Page 57 General-System Information Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. HT Capable Displays whether the processor is HyperThreading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Device Information M.2 SATA Displays the M.2 SATA SSD device information of the computer.
  • Page 58 System Configuration Keyboard Backlight with AC Power When the backlight is enabled, if Fn+F10 keys are pressed to disable the backlight, the backlight stays off regardless of AC state. Miscellaneous Devices Enable or disable various onboard devices. Enable Camera Enable or disable the camera. Table 6.
  • Page 59 Table 9. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores.
  • Page 60 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 61: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 62: Troubleshooting

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 63: Flashing Bios (Usb Key)

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 64: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

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