LG DLE3500 Series Owner's Manual
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LG DLE3500 Series Owner's Manual

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OWNER'S MANUAL
DRYER
Read this owner's manual thoroughly before operating the appliance and keep it handy
for reference at all times.
DLE3500*, DLG3501*
DLEX3700*, DLGX3701*
DLEX3900*, DLGX3901*
www.lg.com
MFL67652514
Rev.00_011018
Copyright © 2018 LG Electronics Inc. All Rights Reserved.

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  • Page 1 OWNER'S MANUAL DRYER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. DLE3500*, DLG3501* DLEX3700*, DLGX3701* DLEX3900*, DLGX3901* www.lg.com MFL67652514 Rev.00_011018 Copyright © 2018 LG Electronics Inc. All Rights Reserved.

  • Page 2: Table Of Contents

    TABLE OF CONTENTS PRODUCT FEATURES 43 SMART FUNCTIONS LG SmartThinQ Application Smart Diagnosis™ Function SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 47 MAINTENANCE Regular Cleaning PRODUCT OVERVIEW Parts 48 TROUBLESHOOTING Accessories FAQs: Frequently Asked Questions 10 INSTALLATION User Support Videos Before Calling for Service...

  • Page 3: Product Features

    Steam Functions (Steam Models) LG’s steam technology allows you to inject fabrics with a swirling jet of hot steam to refresh clothes, reduce static, and make ironing easier. Simply select the Steam Fresh™ cycle, or you can add a Steam option to selected cycles.

  • Page 4: Safety Instructions

    SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol.

  • Page 5: Important Safety Instructions

    SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS WARNING To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following: California Safe Drinking Water and Toxic Enforcement Act • This product contains chemicals known to the state of California to cause cancer and birth defects or other reproductive harm.
  • Page 6 • Do not grasp the power cord or touch the appliance controls with wet hands. • Do not modify or extend the power cord. • If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
  • Page 7 SAFETY INSTRUCTIONS • Read all instructions before using the appliance and save these instructions. • Use this appliance only for its intended purpose. • Do not abuse, sit on, or stand on the door of the appliance. • Do not allow children to play on, in or with the appliance. Close supervision of children is necessary when the appliance is used near children.

  • Page 8: Grounding Instructions

    SAFETY INSTRUCTIONS MAINTENANCE • Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner’s Manual. Use only authorized factory parts. • Do not disassemble or repair the appliance by yourself. •...

  • Page 9: Product Overview

    PRODUCT OVERVIEW PRODUCT OVERVIEW Parts Power Cord Reversible Terminal Block (gas models) door Access Panel (electric models) Control panel Lint filter Gas connection (gas models) Leveling feet Exhaust Duct Outlet Accessories Included Accessories Optional Accessories Drying Rack Pedestal (sold separately) Stacking kit (sold separately) (on some models) NOTE...

  • Page 10: Installation

    10 INSTALLATION INSTALLATION Installation Overview Please read the following installation instructions first after purchasing this product or transporting it to another location. Check and choose the Level the dryer Vent the dryer proper location Connect the Gas dryer Connect the Electric dryer Gas dryer Electric dryer Plug in the power cord...

  • Page 11: Installation Location Requirements

    INSTALLATION Installation Location Requirements WARNING • Read all installation instructions completely before installing and operating your dryer! It is important that you review this entire manual before installing and using your dryer. Detailed instructions concerning electrical connections, gas connections, and exhaust requirements are provided on the following pages. The installation requires: •...

  • Page 12: Clearances

    12 INSTALLATION Clearances 14" max.* 14" max.* (356 mm) (356 mm) 18" min.* (457 mm) 18" min.* (457 mm) 1"* 30" 5"** 1"* 30" 5"** (25 mm) (761mm) (127 mm) (25 mm) (761mm) (127 mm) 3" * (76 mm) 48 in. (310 cm 0"...
  • Page 13 INSTALLATION Installation Spacing for Recessed Area or Closet, with Stacked Washer and Dryer 6" * 3" * (152 mm) (76 mm) 48 in. (310 cm 77 ½" (1968 mm) 24 in. (155 cm 3" * (76 mm) 1"* 5 ½" ** 1"...

  • Page 14: Leveling The Dryer

    14 INSTALLATION Leveling the Dryer Use an adjustable wrench to turn the leveling feet. Unscrew the legs to raise the dryer or screw in the legs to lower it. Raise or lower with the leveling feet until the dryer is level from side WARNING to side and front to back.

  • Page 15: Reversing The Door

    INSTALLATION Reversing the Door While supporting the door, remove the 2 screws on the door hinge. Remove the door. Tools Required • Phillips screwdriver • Large flat blade screwdriver (recommended for hinge screws if they are tight or your Phillips screwdriver is worn) •...

  • Page 16: Installing The Side Vent Kit

    An adapter kit, part number 383EEL9001B, may be Elbow 1½" (38 mm) purchased from your LG retailer. This kit contains duct components necessary to change the dryer vent location. Remove the rear exhaust duct retaining screw.

  • Page 17: Stacking The Dryer

    INSTALLATION Stacking the Dryer To ensure safe and secure installation, please observe the following instructions. Stacking Kit Installation Make sure the surface of the washer is clean This stacking kit includes: and dry. Remove paper backing from the tape on one of the stacking kit side brackets. •...

  • Page 18: Venting The Dryer

    18 INSTALLATION Venting the Dryer WARNING • Ductwork is not provided with the dryer. You WARNING should obtain the necessary ductwork locally. The vent hood should have hinged dampers to To reduce the risk of fire or explosion, electric prevent backdraft when the dryer is not in use. shock, property damage, injury to persons or •...

  • Page 19: Connecting Gas Dryers

    INSTALLATION Connecting Gas Dryers Routing and Connecting Ductwork NOTE WARNING Follow the guidelines below to maximize drying performance and reduce lint buildup and condensation in the ductwork. Ductwork and To reduce the risk of fire or explosion, electric fittings are NOT included and must be purchased shock, property damage, injury to persons, separately.

  • Page 20: Connecting The Gas Supply

    20 INSTALLATION NOTE WARNING • In the Commonwealth of Massachusetts: This product must be installed by a licensed plumber or gas fitter. When using ball-type gas shut off Gas Supply Requirements (continued) valves, they shall be T-handle-type. A flexible gas •...

  • Page 21: Connecting Electric Dryers

    INSTALLATION Connecting Electric Dryers WARNING WARNING • A 4-wire connection is required for all mobile and manufactured home installations, as well as all To reduce the risk of fire or explosion, electric new construction after January 1, 1996. A 4-wire shock, property damage, injury to persons, connection must be used where local codes do or death when using this appliance, follow...
  • Page 22 22 INSTALLATION Four-Wire Power Cord Tighten all screws securely. • A 4-wire connection is required for all mobile and manufactured home installations, as well as all new Reinstall the terminal block access cover. construction after January 1, 1996. Hot (Black) Neutral (White) •...
  • Page 23 INSTALLATION Four-Wire Direct Wire Attach the two hot leads of the power cord to the outer terminal block screws. • A 4-wire connection is required for all mobile and manufactured home installations, as well as all new Attach the white neutral wire to the center screw construction after January 1, 1996.
  • Page 24 24 INSTALLATION Three-Wire Power Cord Reinstall the terminal block access cover. • A 3-wire connection is NOT permitted Hot (Black) Neutral (White) on new construction after January 1, Hot (Red) 1996. Ground Screw • A UL-listed strain relief is required. •...
  • Page 25 INSTALLATION Three-Wire Direct Wire Attach the neutral (white) wire to the center terminal block screw. • A 3-wire connection is NOT permitted on new construction after January 1, 1996. Connect the external ground (if required by local • A UL-listed strain relief is required. codes) to the green ground screw.

  • Page 26: Special Electrical Requirements

    26 INSTALLATION Special Electrical Final Installation Check Requirements Once you have completed the installation of the dryer and it is in its final location, confirm proper operation (For Mobile or Manufactured Homes) with the following tests and Installation Test (Duct •...

  • Page 27: Installation Test (Duct Check)

    INSTALLATION Installation Test (Duct Check) Press the START/PAUSE button. The dryer will start the test, which will last a Once you have completed the installation of the few minutes. The heat will be turned on and the dryer, use this test to make sure the condition of the temperatures in the drum will be measured.
  • Page 28 28 INSTALLATION Error Codes Check the Duct Condition If the Flow Sense™ LED is turned on, check the Check the error code before you call for service. exhaust system for restrictions and damage. Repair or replace the exhaust system as needed. Error Possible Solutions...
  • Page 29 INSTALLATION Restricted or Blocked Airflow Avoid long runs or runs with multiple elbows or bends. Too many elbows or Excess or crushed exhaust too long transition duct Check for blockages and lint buildup. Lint buildup or blockage Make sure the ductwork is not crushed or restricted. Crushed or damaged exhaust...

  • Page 30: Operation

    30 OPERATION OPERATION WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Using the Dryer Clean the Lint Filter If the lint filter has not already been cleaned, lift out the filter and remove the lint from the last load.

  • Page 31: Check The Lint Filter Before Every Load

    OPERATION Check the Lint Filter Before Grouping Similar Items Every Load For best results, sort clothes into loads that can be dried with the same drying cycle. Always make sure the lint filter is clean before Different fabrics have different care requirements, starting a new load;...

  • Page 32: Control Panel

    32 OPERATION Control Panel Non-Steam Models (DLE3500*, DLG3501*) Steam Models (DLEX3700*, DLGX3701*) Steam Models (DLEX3900*, DLGX3901*) NOTE • Model numbers can be found on the cabinet inside the door.
  • Page 33 Modifier buttons anytime before starting the cycle. LG’s steam technology allows you to inject fabrics with a swirling jet of steam to refresh clothes, reduce static, and make ironing easier. Simply select the Start/Pause Button Steam Fresh™...
  • Page 34 34 OPERATION Flow Sense™ Duct Blockage Sensing System WI-FI Indicator Indicator When the appliance is connected to the Internet The Flow Sense™ duct blockage sensing system through a home Wi-Fi network, this indicator appears. detects and alerts you to blockages in the ductwork that reduce exhaust flow from the dryer.

  • Page 35: Cycle Guide

    OPERATION Cycle Guide Sensor Dry Cycles NSF Certification Sensor Dry cycles utilize LG’s unique dual sensor NSF International (formerly the National Sanitation system to detect and compare the moisture level Foundation), certifies that the ANTI BACTERIAL cycle in clothes and in the air and adjust the drying time reduces 99.9% of bacteria on laundry, and none of...
  • Page 36 36 OPERATION Non-Steam Models (DLE3500*, DLG3501*) = default setting = allowable option ● * = Energy Saver Time in Wrinkle Damp Dry Anti Cycle Fabric Type Temp. Level Min. Care Signal Bacterial SENSOR DRY Normal Work clothes, Elec: 57 Normal* Mid High ●...
  • Page 37 OPERATION Steam Models (DLEX3700*, DLGX3701*) = default setting = allowable option ● * = Energy Saver Time in Wrinkle Damp Dry Reduce Cycle Fabric Type Temp. Level Min. Care Signal Static SENSOR DRY Normal Elec: 57 Work clothes, Normal* Mid High ●...
  • Page 38 38 OPERATION Steam Models (DLEX3900*, DLGX3901*) = default setting = allowable option ● * = Energy Saver Time in Wrinkle Damp Dry Reduce Cycle Fabric Type Temp. Level Min. Care Signal Static SENSOR DRY Normal Work clothes, Elec: 57 Normal* Mid High ●...

  • Page 39: Cycle Modifier Buttons

    OPERATION Cycle Modifier Buttons Option Buttons Sensor Dry cycles have preset settings that are The dryer features several additional cycle options to selected automatically. Manual Dry cycles have customize cycles to meet individual needs. Certain default settings, but you may also customize the option buttons also feature a special function that settings using the cycle modifier buttons.

  • Page 40: Special Functions

    40 OPERATION Special Functions Using the Steam Functions LG’s new steam technology injects fabrics with a Some cycle option buttons also activate secondary swirling jet of hot steam to refresh clothes, reduce functions. These special functions are marked with an static, and make ironing easier.
  • Page 41 OPERATION Using the Steam Fresh™ Cycle NOTE • Steam may not be clearly visible during the steam Turn on the dryer and turn the cycle selector cycles. This is normal. knob to select the Steam Fresh™ cycle. • Do not use Steam Fresh™ with items such as wool, wool blankets, leather jackets, silk, wet clothes, To add an option function, select Reduce Static, lingerie, foam products, or electric blankets.
  • Page 42 42 OPERATION DEFAULT FABRIC FABRIC MAXIMUM STEAM TEMP. TIME LEVEL STATE TYPE AMOUNT Comforter Single Bedding (1 each) STEAM 39 minutes SANITARY™ Children’s 3 lbs. clothing Single Comforter (1 each) 20 minutes ● STEAM Shirts* 5 each FRESH™ REDUCE 8 lbs. 10 minutes Shirts* STATIC...

  • Page 43: Smart Functions

    NOTE NOTE • To verify the Wi-Fi connection, check that Wi-Fi • If you choose the simple login to access the LG icon on the control panel is lit. SmartThinQ application, you must go through the appliance registration process each time you •...

  • Page 44: Remote Control

    • If you change your wireless router, your Internet operation of the device. service provider or your password after registering the appliance, delete it from the LG SmartThinQ Any changes or modifications in construction of this Settings → Edit Product and register again.

  • Page 45: Smart Diagnosis™ Function

    This transmitter must not be co-located via your telephone to the LG Customer Information or operating in conjunction with any other antenna or Center. NFC or Wi-Fi equipped models can also transmitter.
  • Page 46 Use the Smart Diagnosis feature in the SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the SmartThinQ application to perform a Smart Diagnosis using your smartphone.

  • Page 47: Maintenance

    MAINTENANCE MAINTENANCE Maintaining Ductwork Vent ductwork should be checked for lint buildup Regular Cleaning once per month and cleaned at least once per year. If any noticeable reduction in airflow or drying performance occurs, immediately check ductwork for obstructions and blockages. Contact a qualified WARNING technician or service provider.

  • Page 48: Troubleshooting

    For further assistance, there are videos and tutorials available through the LG.com website. On the lg.com/us home page, click on the Support menu tab to bring up the menu selections. Select Video Tutorials. Scan this QR code to quickly access the video search page on the LG website.

  • Page 49: Before Calling For Service

    TROUBLESHOOTING Before Calling for Service This dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the dryer does not function properly or does not function at all, check the following before you call for service.
  • Page 50 50 TROUBLESHOOTING Problem Possible Cause Solutions • Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain Large load of heavy fabrics. more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size.
  • Page 51 TROUBLESHOOTING Performance Problem Possible Cause Solutions Fabric softener used • Confirm and follow the instructions provided with your incorrectly. fabric softener. • Use your dryer to dry only clean items. Soil from dirty Clean and dirty clothes are clothes can transfer to the clean clothes in the same or being dried together.
  • Page 52 52 TROUBLESHOOTING Problem Possible Cause Solutions • Use a fabric softener or the REDUCE STATIC option, if Fabric softener is not used or equipped, to reduce static electricity. Be sure to follow used incorrectly. the manufacturer’s instructions. • Overdrying a load of laundry can cause a buildup of static electricity.
  • Page 53 TROUBLESHOOTING Steam Functions (Steam Models) Problem Possible Cause Solutions • This is steam condensation. The Water drips from nozzle when This is normal. dripping water will stop after a short STEAM CYCLE starts time. • Small loads of 1 to 5 items work best. Garments still wrinkled after Steam Too many or overly different Load fewer garments.

  • Page 54: Error Codes

    54 TROUBLESHOOTING Error Codes Problem Possible Cause Solutions Temperature sensor Error code: tE1 through tE7 • Turn off the dryer and call for service. failure. Power cord is connected • Check the connection of the power cord to Display shows error code: PS incorrectly.

  • Page 55: Warranty

    Should your LG Dryer (“Product”) fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within the United States including U.S.
  • Page 56 TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION For additional product information, visit the LG website at http://www.lg.com For assistance using this product or to schedule service, contact LG Electronics at 1-800-243-0000. For further assistance, write: LG Electronics, 201 James Record Road, Huntsville, Alabama 35813...
  • Page 57 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
  • Page 58 Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to...
  • Page 59 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: 1-800-243-0000 U.S.A. 1-888-542-2623 CANADA Register your product Online! www.lg.com...

This manual is also suitable for:

Dlg3501 seriesDlex3700 seriesDlgx3701 seriesDlex3900 seriesDlgx3901 series

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