CHECKLIST BEFORE REPORTING FAILURE
Checklist Before Reporting Failure
Symptoms
The air condi-
tioner is not
connected on
the LG Smart-
ThinQ applica-
tion.
The device is
not registered
on the air con-
ditioner.
Checklist
• Is the power of the
air conditioner dis-
connected?
• Is the wireless router
connected to the air
conditioner turned
off?
• Is the distance be-
tween the air condi-
tioner and the
wireless router too
far?
• Is the wireless router
normal?
Actions
• Connect the power of
the air conditioner.
• Turn on the router.
• Move the wireless
router closer to the air
conditioner.
• There are routers that
only service the sub-
scribers for each
telecommunications
carrier. If it is an old
router, contact your
service provider and re-
place it with a new one.
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